Contents

Unit Business communication skills Reading and listening Language links

Reading Phrase bank Greetings, meeting
01 Greetings and introductions
Roleplay Introducing yourself and Articles: Valuable brands; Young billionaires and asking about people
Who are you? making small talk Listening Vocabulary Greetings, Countries
p8 Talking about figures and numbers Greetings and introductions and nationalities, Spelling
Spelling names and abbreviations Numbers Grammar The verb to be, Subject
Spelling names pronouns
Reading Phrase bank Using mobile phones
02Asking and answering questions
Discussing opinions on phone use Quiz: Mobile phone etiquette Vocabulary Using a mobile
Anytime, anywhere Roleplay Explaining why you cannot talk Article: Smartphone addicts Grammar Present Simple
p15 on the phone Technology blog: Tablets
Listening
Mobile phone conversations
Reading Phrase bank Routines
03 Asking about working conditions
Fluency Talking about personal space Articles: Hot-desking; Daily routine; Email use Vocabulary Collocations, Word
Daily routine at work Listening building, Prepositions
p21 Asking about people’s daily routines Survey about sharing office space Grammar Present Simple
Discussing opinions on email questions, Adverbs of frequency
In Company interviews Units 1–3
Reading
04 Discussing business lunches
Describing favourite food Article: Tips for a successful business lunch
Survival skills: Roleplay Making conversation in a Listening
Eating out restaurant Conversations in a restaurant
p28
Discussing your first day at work Reading
Workplace Roleplay Showing a new employee Web page: Welcoming employees
scenario A: around the office In Company in action
Show me the ropes
A1: A new employee   A2: Show me the ropes
p30
Reading Phrase bank Discussing
05 Discussing the features of a conference
centre Conference centre brochure arrangements
The conference Comparing different conference centres Emails about a business trip Vocabulary Conference centres,
p32 Roleplay Making enquiries about a Article: Eating a good breakfast Sending an email
conference centre Listening Grammar there is / there are, have
Describing your breakfast Conversation about a conference centre’s facilities got
Reading Phrase bank Ability, permission
06 Talking about abilities
Discussing who you can or cannot trust Articles: Trusting corporate bosses; Identity theft and possibility; business
Can you or can’t you? Describing what is permitted and not Listening correspondence
p39 permitted A job interview Vocabulary At the airport,
Fluency Discussing identity theft Opinions on corporate bosses The interview
Writing Job applications Description of an airport transport service Grammar can/can’t
Reading Phrase bank Company histories
07 Talking about the past
Fluency Asking and answering questions Profile of Dame Anita Roddick Vocabulary Parts of speech
Entrepreneurs about a company’s history Company histories of Starbucks and Ikea Grammar was/were, Past Simple
p46 In Company interviews Units 5–7 Listening regular verbs
Asking about past events
Questions and answers about a company’s history
Listening
08 Ordering food in a hotel dining room
Roleplay Making a complaint in a hotel Conversations at a hotel reception
Survival skills:
Hotels
p54
Problems with customers Reading
Workplace Roleplay A meeting to discuss a problem Tips for running a successful meeting
scenario B: In Company in action
Put your heads together
B1: A lost order   B2: Putting our heads together
p56
Reading Phrase bank Talking about the
09Talking about the past
Roleplay Talking about your day Article: Popular products past
What happened? Talking about what you did yesterday Listening Vocabulary Collocations,
p58 Talking about popular products Conversation about the day’s events Prepositions
Discussing your past education Conversation about a man’s education Grammar Past Simple irregular
verbs
Reading Phrase bank Talking about travel
10 Describing what you are wearing
Talking about what to take on a business Article: Guide to bundle wrapping clothes Vocabulary Business travel
Travelling light trip Listening Grammar Countable nouns,
p64 Discussing types of luggage Advice on how to prepare for a business trip Uncountable nouns, some in offers
Roleplay Asking about items in a shop Conversations in a shop and requests

11 Discussing how the weather affects us

Fluency Comparing weather conditions
Reading
Article: Insurance for bad weather
Phrase bank The weather
Vocabulary Compound words, like
Weather watch
Describing your last holiday Listening Grammar Comparative and
p71 In Company interviews Units 9–11 Conversations about the weather superlative adjectives
Description of a holiday

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 CONTENTS

Unit Business communication skills Reading and listening Language links

12 Discussing the advantages and

disadvantages of hiring a car
Reading
Web page: Advice about hiring a car
Survival skills:
Roleplay Describing problems with a hire Listening
On the road
car and finding solutions Conversation at a car hire desk
p78 Problems with a hire car

Workplace Giving directions Reading

scenario C: Roleplay Asking for and giving directions Email giving directions
You can’t miss it In Company in action
p80 C1: You can’t miss it   C2: A change of plan

13 Discussing commuting by rail

Talking about rail and bus services
Getting there
Fluency Talking about how long you
p82 spend doing different things
Reading Phrase bank Getting to work
Articles: Commuting stress; Commuting and time Vocabulary Transport,
Listening Expressions with get
Someone describing their journey to work Grammar Verbs and prepositions
People talking about their commuting experiences of movement

14 Talking about your current situation

Fluency Discussing social, business,
Reading
Articles: 3D printers; How people use their time;
Phrase bank Temporary
situations, describing change
Trends
technology and fashion trends Social trends in Britain Vocabulary Daily activities
p89 Listening Grammar Present Continuous,
Conversations about what’s happening now Present Continuous vs Present
Simple

15 Discussing absenteeism
Deciding how to reduce absenteeism
Reading
Articles: Absenteeism; The advantage of having a
Phrase bank Work and health,
making decisions
Work and health
Roleplay Discussing problems and mother Vocabulary Health
p96 possible solutions Listening Grammar going to + verb, Subject
In Company interviews Units 13–15 Employees phoning in sick questions

16 Talking about common air travel

problems
Reading
Article: Problems with a new airport terminal
Survival skills:
Fluency Discussing airport facilities Listening
Up in the air
Roleplay Discussing a problem at the Airport announcements
p104 airport Complaints about air travel

Workplace Talking about flexitime and homeworking Reading

scenario D: Roleplay Finding solutions to problems Article: Flexitime and homeworking
On top of things at work In Company in action
p106 D1: A bad report   D2: On top of things

17
Discussing someone you admire
Talking about experiences
Reading
Articles: Cambridge Satchel Company; The use of
Phrase bank Talking about
experience, news, recent events
Success and change
Comparing tablets and laptops tablets in business and change
p108 Describing changes in company logos Balance sheet Vocabulary The retail trade
Fluency Talking about life changes Listening Grammar Present Perfect, Present
Talking about a company’s performance Conversations about recent events Perfect vs Past Simple

18 Discussing predictions about the future

Talking about attitudes to technology
Reading
Articles: Predictions about the future; The future
Phrase bank Talking about the
future and technology
It won’t work
Fluency Discussing possible future of the Internet Vocabulary Computers and the
p115 economic situations Listening Internet
People discussing predictions Grammar will, Conditional
Interview about using the Internet to sell sentences
products

19 Discussing phone calls and stress

Answering questions about phone use
Who’s calling?
Roleplay Checking and confirming
p122 information
Writing emails after phone messages
In Company interviews Units 17–19
Reading
Article: Survey about telephone use
Phrase bank Reporting what
people say, using the phone
Listening Vocabulary Telephone phrases,
A telephonist describing her job Clarifying, Adjectives
Telephone numbers Grammar say and tell, will for
Leaving messages promises and predictions

20 Giving advice to travellers to your country Reading

Roleplay Describing health problems and Article: Health insurance for business travel
Survival skills:
offering advice Listening
Accidents will happen
Conversations about health problems
p130

Workplace Discussing feelings about making Reading

scenario E: presentations Web page: Tips for making presentations
Take the plunge Roleplay Making presentations In Company in action
p132 E1: Take the plunge   E2: A presentation

Irregular verb list  p134 Additional material p136 Listening scripts p148

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