Complaint flowchart

ENQUIRY RECEIVED COMPLAINT RECEIVED LSC INITIATES

OWN MOTION INVESTIGATION

ASSESS COMPLAINT

Matter resolved Consumer dispute Conduct complaint Summary dismissal

informally and/or
advice given. No
further action
required Suggest mediation and refer
the matter to the relevant
regulatory authority

If matter unable to
be resolved
informally, INVESTIGATE COMPLAINT
complainant
advised to lodge
complaint
LSC conducts BAQ conducts
investigation investigation

REVIEW INVESTIGATION

Initiate prosecution Dismiss matter

Prosecution flowchart

PROSECUTION

LSC files discipline application LSC issues summons

…in Queensland Civil

..in Legal Practice and Administrative …in the
Committee Tribunal Magistrates Court

Decisions Decisions Decisions

Close file Close file
and Orders and Orders and Orders

Appeal decision in Queensland Appeal decision in

Civil and Administrative Tribunal District Court

Appeal decision in Any further appeals…..

Court of Appeal

Close file Close file