VIMSpc 2015A Installation Manual

VIMSpc
Installation Manual
Copyright Notices and Disclaimers
Cat® VIMSpc and its related written manuals and documentation are © Caterpillar 2001-2018. All rights
reserved. No portion of these works may be reproduced, in whole or in part, for any purpose, without the
express written permission of Caterpillar. CAT, CATERPILLAR, their respective logos, and “Caterpillar Yel-
low”, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used
without permission.
Microsoft Access, Windows, Microsoft Internet Explorer, Microsoft Excel, are registered trademarks or trade-
marks of Microsoft Corporation in the United States and other countries. Other third party product names used
herein may be the trademarks of their respective owners.
Cat® VIMSpc and its related written manuals and documentation contains copyrighted content owned by third
parties which has been used under license from those third parties. Use of Cat® VIMSpc is subject to the
terms, conditions, limitations, and disclaimers that apply to all third party content contained herein.
Information in this document is subject to change without notice. Companies, names, and data used as
examples herein are fictitious unless otherwise noted.
2 / 126 © Caterpillar 2001-2018 11 January 2018

VIMSpc Installation Manual 5.4
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Installation Manual
Contents
Copyright Notices and Disclaimers 2
Contents 3
Introduction 5
Introduction to this Manual 6
Scope 6
Overview of VIMSpc 6
Is this manual for you? 6
Products distributed and required 6
Overview of contents and focus 7
Contents 7
Focus 7
What's New in VIMSpc 8
Ordering VIMSpc 11
Pre-installation Checks and Tasks 13
Pre-installation introduction 14
Pre-installation Checks and Tasks 14
Minimum requirements for system 15
Step 1: Installing VIMSpc 17
Install VIMSpc from downloaded folder 18
Install VIMSpc through DVD 22
After VIMSpc Installation 27
Data Migration 28
Installing an update (patch) 31
11 January 2018 © Caterpillar 2001-2018 3 / 126

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Step 2: Connecting to a Machine 35
Connecting to a Machine 36
Serial Connection 37
Ethernet Connection 40
Troubleshooting in Connectivity 47
VIMSpc Failed to Connect to VIMS 3G Machine using version 2015A or later 58
VIMSpc Connected to VIMS 3G Machine, but Status Screen had Error 81
Troubleshooting in Installation 87
Installation hangs 87
Issue in DB2 Database Installation 88
Local 'Administrator' Group 88
Local Security Policy 91
Personal Folder 95
Issue in DB2 Database Connection 100
Issue in JRE Components 111
Issues while running VIMSpc update 114
Uninstalling VIMSpc 117
Uninstall VIMSpc 118
Complete Uninstallation of VIMSpc 121
Glossary 125

Introduction
VIMSpc
Installation Manual
Introduction to this Manual

Welcome to the VIMSpc Installation Manual. With the help of this manual, you are able to identify and suc-
cessfully install VIMSpc in your system.
It is important to follow the navigation in this manual for the correct order of installation.
Scope
This manual provides the necessary information and instructions for installing VIMSpc.
Overview of VIMSpc
VIMSpc is the off-board software which interacts with VIMS™ to retrieve the recorded data and create useful
reports and charts. These reports lead to intelligent analysis and better decision making for a more efficient
operation, lowering the cost per ton.
With VIMSpc, users can:
l Establish connection to VIMS ECM

l View machine status, real-time data, truck payload, and loader payload
l Activate and deactivate data logger
l Download VIMS data files
l Merge the downloaded data files to VIMSpc database
l View reports in graphical representation
l Export reports in PDF and Comma Separated Value (CSV) file formats
l Backup and restore data from database
l Set the configuration and settings
Is this manual for you?

The manual is written for personnel who have obtained proper subscription to install and configure VIMSpc.
Products distributed and required

In addition to VIMSpc, you need certain additional software for viewing and opening files, and for optimal func-
tionality of your VIMSpc.

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The required additional products of VIMSpc are:
l Java 6 Update 25 (32 bit)

l IBM DB2 Database (Automatically installed in your system during VIMSpc installation)
l Internet Explorer
l Adobe® Reader®
Overview of contents and focus

The manual aims to assist you by identifying your operating system and software requirements, and by provid-
ing comprehensive and easy-to-follow install procedures.
Contents
The manual contains the following:
l Overview of VIMSpc
l Ordering VIMSpc
l Pre-installation checks and tasks
l Introduction to the products required
l Installation procedures
l Update VIMSpc
l Connectivity
l Troubleshooting
l Uninstallation procedures
The organization of the contents helps you in finding the information that you need. To ensure a successful
install, read this manual section by section, and complete all procedures that apply to you.
Focus
To get the most out of this manual and ensure a trouble-free installation:
1. Read the first four sections:

l Overview of VIMSpc
l Ordering VIMSpc
l Pre-installation checks and tasks
l Introduction to the products required
2. Make sure you complete all of the pre-installation checks and tasks.

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The order of installation is important, as is the order of the numbered steps in all of the procedures.
If you are having difficulties with a procedure, return to the information just before the procedure. Then, if
necessary, read all of the information again from the start of the section that contains the procedure. The
manual’s main focus is on the installation procedures and connectivity.
What's New in VIMSpc
Reports > Datalogger
In the Reports > Datalogger tab, various changes are made in this release and are explained below.
1. In the Selected Machines field, click Change to allow the user to select only one machine at a time. If
multiple machines are selected, the following error message is displayed:
2. In the Data Logger field, click Select to select data loggers from the list to generate reports. The selec-
ted time range of dataloggers should not exceed 4 hours for both Data and Graph as Report Type.

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The following information is displayed, if the selected datalogger's time range exceeds 4 hours:
The following information is displayed, if no datalogger is available for the selected Machine or
TimeRange:
3. In the Report Type drop-down list, when Graph is selected , and if there are gaps between the Data-
logger Date and Time range, the below information is displayed. To generate report, both Dataloggers
and parameters have to be selected.

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The following warning message is displayed, if the parameters alone are selected to
Preview the report.

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Ordering VIMSpc
VIMSpc can be ordered through Midland online ordering system using the media numbers provided
below:https://oos.midlandcorp.com/CAT/Default.aspx
Media Description Media Number
Dealer Subscription JERD2138
Customer Subscription JERD2175
Replacement CD for Existing Dealer Subscription JERD2138 - Replacement CD
Replacement CD for Existing Customer Subscription JERD2175 - Replacement CD

Pre-installation
Checks and Tasks
VIMSpc
Installation Manual
Pre-installation introduction
This section explains what you are required to do before starting your installations. Pre-installation tasks pre-
pare your computer for installing all of the software distributed and required by VIMSpc, as explained in this
manual.
Pre-installation Checks and Tasks

The tasks you are required to do includes
l Verify the Administrator privileges in your system

l Check for minimum requirement of JRE components: Java 6 Update 25 (32 bit)
If the system does not meet the minimum requirement of JRE, the Merge and
Reports tabs of VIMSpc will not function properly.
l Check whether the latest version of Adobe® Reader® is installed

l Verify whether the PC is compatible with Pentium 1 GHz processor or greater
l Check for minimum requirement of 2GB RAM and 1 GB hard drive space
l Check for the minimum requirement of supported OS: Windows 7 and 8
l Verify for 40X speed CD-ROM drive or 8X speed DVD drive
l Check for 15.4 inch XGA Screen (1280x1024 compatible) to view VIMSpc
l Verify whether the system has a RS232 port with 16550AF UART or a USB 1.1 or 2.0 port with a USB
to serial port adapter for Serial connection. Also check the ethernet port for Ethernet connection.
l Check for VIMS ABL & 68K Download Cable P/N: 127-9797. If the laptop does not have a built-in serial
port, a USB to Serial adapter P/N: 370-8059 is needed
l Remove the air card from laptop if any
If the air card is not removed from the laptop, you will have connection problems.
l Stop VPN before beginning the VIMSpc installation

l If VIMSpc 2009B is already installed, it is not necessary to uninstall it

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l If VIMSpc 2011A, or 2013A Beta Version is installed, it needs to be uninstalled first

l VIMSpc 2015A and above cannot be installed on XP and Vista systems
l Verify that user personal folder is NOT set to a server. If it is, change the following 2 registry keys to
point to %USERPROFILE%\Documents
o HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folder-
s\Personal
o HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
Folders\Personal
Additional requirements for installation of VIMSpc
l VIMSpc installation program will create a new local user 'db2admin' under Local 'Administrator' group.
Need to make sure that the user who is installing VIMSpc has permission to do this. (See also Local
'Administrator' group in Troubleshooting in Installation)
l Need to make sure that the local user 'db2admin' does not get removed and it remains in the Local
'Administrator' group after reboot.
l Make sure the Local 'Administrator' group, to which user 'db2admin' belongs, has the following per-
mission on PC as ' Access this computer from Network' (by running the command 'secpol.msc').
(See also Local 'Administrator' group in Troubleshooting in Installation)
Minimum requirements for system
VIMSpc
Standby Application System
Product
Compatible
Browser Any Web Browser (e.g., Internet Explorer, Google Chrome, etc.)
Operating Windows 7 and 8

System 64-bit and 32-bit
Database IBM DB2 Database v9.7.400.501
Components Java 6 Update 25 onwards (32-bit)

Step 1:
Installing VIMSpc
VIMSpc
Installation Manual
Install VIMSpc from downloaded folder

Follow the process below to install VIMSpc from your system.
NOTE: The account used to install VIMSpc on a computer needs Administration privileges.
To install VIMSpc
1. Locate the downloaded VIMSpc.exe file in your system.

2. Right-click on the VIMSpc.exe and select Run as administrator.

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NOTE: The User Access Control pop-up displays based on the settings selected in Control
Panel.
3. The User Access Control pop-up displays.

4. Click Yes. The installation begins
The Welcome to the InstallShield Wizard screen displays.
NOTE: Clicking Cancel stops the installation process.
5. Click Next.
The License Agreement screen displays.

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6. Read the License Agreement.

7. Select I accept the terms in the license agreement, if you want to proceed with installation.
8. Click Next. The Installing VIMSpc screen displays.

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9. The IBM DB2 Database is being installed. The InstallShield Wizard Completed screen displays.
10. Click Finish.
NOTE: Click Launch VIMSpc 2015A check box to install product icon in your system desktop.
11. You have now completed the VIMSpc installation.

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Install VIMSpc through DVD

This section describes how to install VIMSpc to your system through DVD.
To install VIMSpc through DVD
1. Insert DVD in your PC.

2. In Start, click Computer to verify the DVD is detected.
3. Right-click on the setup file available in the detected DVD and select Open.

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NOTE: The User Access Control pop-up displays based on the settings selected in Control
Panel.
4. The User Access Control pop-up appears.

5. Click Yes. The following screen appears.

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6. Click INSTALL VIMSpc. The following Open File - Security Warning pop-up appears.
7. Click Run.
The Welcome to the InstallShield Wizard screen displays.

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NOTE: Clicking Cancel stops the installation process.
8. Click Next.
The License Agreement screen displays.
9. Read the License Agreement.

10. Select I accept the terms in the license agreement, if you want to proceed with installation.

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11. Click Next. The Ready to Install the Program screen appears.
12. Click Install.

The Installing VIMSpc 2015A screen appears.

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13. The IBM DB2 Database is being installed.The InstallShield Wizard Completed screen displays.
14. Click Finish.
NOTE: Click Launch VIMSpc 2015A check box to install product icon in your system desktop.
15. You have now completed the VIMSpc installation.
After VIMSpc Installation

After VIMSpc installation, the following folders are created in your system. You can check the folders in
respective paths.
Application Folder:
This folder contains the executable and library files for VIMSpc.
l On 64-bit Windows 7 and 8 the folder path: C:\Program Files(x86)\Caterpillar\VIMS3G

l On 32-bit Windows 7 and 8 the folder path: C:\Program Files\Caterpillar\VIMS3G

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User Data Folder:
This folder contains user data such as database, settings, unmerged, backup, and log files. This folder is
shared among all the users of the PC.
l On 32-bit & 64-bit Windows 7 and 8 the folder path: C:\Users\Public\Caterpillar\VIMS3G
Application Data Folder:
This folder contains VIMSpc master database files. This folder is shared among all the users of the PC.
l On 32-bit & 64-bit Windows 7 and 8 the folder path: C:\ProgramData\Caterpillar\VIMS3G
VIMSpc 2015A and above is not supported on XP and Vista.
Data Migration
Legacy Data Migration Utility
The Legacy Data Migration Utility allows users to move the data from older versions of VIMSpc into the cur-
rent database. The legacy database versions supported by this utility are VIMSpc 2007A, 2008A, 2009B, and
2011A.
The utility copies data from the legacy database file (user selected) into the current database. The utility will
not change the legacy database file, nor change any existing data in the current database.
To access the utility

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1. Go to Start > All Programs, under Caterpillar VIMS, click Legacy Database Migration.
2. The VIMS Database Migration Utility pop-up window displays. Click Browse to select the legacy data-
base file from your local computer and click Migrate.

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3. The following confirmation message displays.
4. Click Yes.
5. The migration takes a few minutes to complete depending on the amount of data required to transfer.
6. Once the migration is completed, a dialog appears.
7. Click OK.
8. Click Close to exit the migration utility.

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Installing an update (patch)

Upgrade your VIMSpc by installing the latest update. Download the update of VIMSpc from dealer.cat.com.
To download update
1. Refer to dealer.Cat.Com https://dealer.cat.com/en/products/technology/mining-technology-

autonomy/health/vims-product-support-information.html.
2. Navigate to SOFTWARE & CURRENT RELEASES. The software and current releases displays.
The available version of software varies for each release.
3. Click VIMSpc2015A 5.3.0.1 Update 15.2.9 link. The update gets downloaded automatically.
To install update
1. Locate the downloaded VIMSpc update .exe file from your local system.
2. Double-click on the .exe . The following cmd window displays.

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3. The VIMSpc is updated successfully. Press any key to continue.
The following message is displayed while trying to run the update when VIMSpc is running. Exit from
VIMSpc and try installing the update.

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The following message is displayed while trying to run the update when MS access is running. Exit
from MS Access and try installing the update.
Installing the update also includes the Master Database update.

Step 2:
Connecting to a Machine
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Installation Manual
Connecting to a Machine
VIMSpc communicates with machines equipped with compatible hardware.
Following are the two types of connection methods in VIMSpc:
l Serial Connection
l Ethernet Connection
Different hardware utilizes different connection cables and connection methods, as shown in the table below.
Connection Cable
Compatible ECM ECM Part Number Connection Method
Part Number
A5N2 459-0786 305-5528 Ethernet
A4N4 285-1142 305-5528 Ethernet
523 (A4:G4) 351-8492 305-5528 Ethernet
VIMS ABL2M 327-3520 127-9797 Serial
VIMS 68K 130-5131 127-9797 Serial
TPM ABL1M 169-0489 127-9797 Serial
TPM Legacy 3E-7841 9X-3075 Serial
PCS A4M3 252-2422 127-9797 Serial
PCS Legacy 148-6376 9X-3075 Serial

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Serial Connection
Serial connection utilizes the serial port on laptop, or USB port through a USB-to-Serial adapter to com-
municate with the machine. VIMSpc must be configured to use the correct communication port for con-
nectivity. By default, the port is set to COM1 for connectivity. You are allowed to change the port, if
necessary.
To check the port and connect through serial connection
1. Open VIMSpc. The VIMSpc screen displays.

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2. Click Settings. The Settings screen displays. Under General > Communication, check the available
ports.
3. The default port selected is COM1, If the ECM is connected to a different port, select the appropriate
COM port or continue to connect.
4. Select the Preferred Connection as Serial.
5. Click Connect.

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If the port selected is not connected to any ECM or connection is not established, the
following error message is displayed.
6. If the connection is successful, the Status screen displays.

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Ethernet Connection
Virtual Network Switch (VNS)
The latest generation of VIMS hardware requires Ethernet-based connection. VIMSpc utilizes Virtual Network
Switch (VNS) mechanism to communicate with the machine. VNS is a software application that acts as a
switch in transferring the packets of information from one network to another using a single Network Interface
Card (NIC). VIMSpc will modify the network settings of VNS rather than the actual physical network card.
However, the laptop can be used in the field as well as in the office without changing the Settings of physical
network card.
VNS is shown as 'Caterpillar Machine Network Connection' on the PC. When VIMSpc is un-installed, VNS is
removed along with the driver files needed by the virtual adapter.
NOTE: The connected ECM and IP Address of the PC should be in the same network.
When VIMSpc connects to a machine for the first time, it prompts the user to select a physical adapter.
Do not choose the wireless adapter card.
To select physical adapter
1. Plug VIMS cable (Ethernet cable) into the PC's Ethernet port.
NOTE: Only by doing the above step, the status of LAN adapter will be shown as "connected"
in the Select Ethernet Adapter pop-up window.
2. Click Settings. The Settings screen displays.

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3. On the General tab, click Select Ethernet Adapter.
4. The Select Ethernet Adapter pop-up window is displayed.

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5. Select the Ethernet adapter for connecting to VIMS ECM. Make sure the selected adapter is not a wire-
less adapter and other adapters are either in disconnected or in disabled state.
6. Click OK.
To make Ethernet connection
1. Plug VIMS cable (Ethernet cable) into the PC's Ethernet port.
2. Open VIMSpc. The VIMSpc screen displays.

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3. Click Settings. The Settings screen displays.
4. Select the Preferred Connection as Ethernet.

5. Select the Auto Detect ECM as On.

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6. Click Connect . If the ECM uses the default IP address, the Status screen displays. If not the User IP
Details pop-up appears.
7. If the Auto Detect ECM is selected as Off, the User IP Details pop-up window displays.

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NOTE: The following message is displayed, when you click OK without providing the User IP
Details.
8. Enter ECM IP Address in the provided fields.
9. As you enter the ECM IP Address, the PC IP Address and PC Mask fields auto populates.
10. Make necessary changes as required in the populated PC IP Address and PC Mask fields, if needed.

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NOTE: ECM and IP Address of the PC should be in the same network
11. Click OK.
NOTE: Click Cancel to stop the connection process.
If connection is not established, the following error message is displayed.

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12. If the connection is established, The Status screen displays.
NOTE: The Status screen differs for each connected ECM. Also view the connection status by
entering the respective connected ECM IP Address in the web browser's URL.
Troubleshooting in Connectivity
The following are the machines which can be connected to VIMSpc:
Articulated Truck
725C (S/N: LFB1-UP; TFB1-UP)
730C (S/N: LFF1-UP; TFF1-UP)
730C EJECTOR (S/N: LFH1-UP; TFH1-UP)
735B (S/N: L4D1-UP; T4P1-UP)
735C (S/N: LFJ1-UP; TFJ1-UP)

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740B (S/N: L4E1-UP; T4R1-UP)
740B EJECTOR (S/N: L4F1-UP; T4S1-UP)
740C EJECTOR (S/N: LFN1-UP; TFN1-UP)
745C (S/N: LFK1-UP; TFK1-UP)
Excavator
5130 (S/N: 7TJ1-UP; 5ZL1-UP)
5130B (S/N: 4CS1-UP)
5230 (S/N: 7LL1-UP)
5230B (S/N: 4HZ1-UP)
Landfill Compactor
826K (S/N: 2321-UP; SET1-UP)
836K (S/N: LWZ1-UP; TWZ1-UP)
Load Haul Dump
R1600G (S/N: 9PP1-UP; 9YZ1-UP)
R1600H (S/N: 9SD1-UP)
R1700G (S/N: SBR1-UP; 8XZ351-UP)
R2900G (S/N: GLK1-UP; JLK1-UP)
R3000H (S/N: RCM1-UP)
Motor Grader
14H (S/N: ASE1-UP)
14M (S/N: B9J1-UP; R9J1-UP)
16H (S/N: ATS1-UP)
16M (S/N: B9H1-UP; R9H1-UP)
16M Series 3 (S/N: E9Y1-UP; N9Y1-UP)
24H (S/N: 7KK1-UP)
24M (S/N: B931-UP; B9K1-UP)

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Off-Highway Truck/Tractor
770G (S/N: RMA1-UP; TWA1-UP; RMD1-UP; KDH1-UP; ECM1-UP; ECX1-UP)
772G (S/N: TWB1-UP; RME1-UP; RMH1-UP; LTS1-UP; KEX1-UP; LTX1-UP)
773D (S/N: NBJ1-UP)
773E (S/N: PRB1-UP; ASK1-UP; KEG1-UP; DJS1-UP)
773F (S/N: EED1-UP; EXD1-UP)
776D (S/N: AFS1-UP) 777D (S/N: AGC1-UP; FKR1-UP)
777E (S/N: KDP1-UP)
777F (S/N: JRP1-UP; JXP1-UP)
777G (S/N: GT71-UP; T5A1-UP; TNM1-UP; RDR1-UP; T4Y1-UP)
784B (S/N: 5RK1-UP)
784C (S/N: 2PZ1-UP)
785B (S/N: 6HK1-UP)
785C (S/N: 1HW1-UP; APX1-UP; 5AZ1-UP)
785D (S/N: DMC1-UP; MSY1-UP)
789B (S/N: 7EK1-UP)
789C (S/N: 2BW1-UP)
789D (S/N: SPD1-UP; SHH1-UP)
793B (S/N: 1HL1-UP)
793C (S/N: CBR1-UP; 4AR1-UP; ATY1-UP; 4GZ1-UP)
793D (S/N: FDB1-UP)
793F (S/N: SND1-UP; SSP1-UP; SXP1-UP; RBT1-UP)
793F AC (S/N: EMD1-UP)
794 AC (S/N: MN51-UP)
795F AC (S/N: ERM1-UP)
795FAC XQ (S/N: SNT1-UP)

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797 (S/N: 5YW1-UP)
797B (S/N: JSM1-UP)
797F (S/N: LAJ1-UP; WSP1-UP)
MT4400D AC (S/N: MH41-UP)
Quarry Truck
773G (S/N: MWH1-UP; JWS1-UP; T5S1-UP; T5T1-UP)
775F (S/N: EYG1-UP; DLS1-UP)
775G (S/N: T5F1-UP; RFM1-UP; MJS1-UP; T5W1-UP)
Soil Compactor
825K (S/N: 2331-UP; SEE1-UP)
Track-Type Tractor
D10R (S/N: AKT1-UP)
D10T (S/N: RJG1-UP)
D11R (S/N: AAF1-UP; 7PZ1-UP)
D11T (S/N: AMA1-UP; GEB1-UP; TPB1-UP; MDG1-UP; JEL1-UP; JNS1-UP)
D8T (S/N: J8B1-UP; MLN1-UP; FCT1-UP; KPZ1-UP)
D9T (S/N: TWG1-UP; RJS1-UP; REX1-UP)
Underground Articulated Truck
AD30 (S/N: CXR1-UP; DXR1-UP)
AD45B (S/N: CXM1-UP)
AD55 (S/N: DNW1-UP)
AD55B (S/N: JNW1-UP)
AD60 (S/N: KNW1-UP)
Wheel Dozer
824K (S/N: 2341-UP; RWB1-UP)
834K (S/N: LWY1-UP; TWY1-UP)

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844K (S/N: MBE1-UP; KLS1-UP)
854G (S/N: AMP1-UP; A4W1-UP; 1JW1-UP)
854K (S/N: 2211-UP; H9K1-UP; H8M1-UP)
Wheel Loader
950K (S/N: R4A1-UP; J5M1-UP; FER1-UP)
950M (S/N: EMB1-UP; ENE1-UP; XCJ1-UP; FTR1-UP; LCR1-UP; J1S1-UP)
962K (S/N: T6A1-UP; FLL1-UP; X4T1-UP)
962M (S/N: EJB1-UP; JYD1-UP; LSE1-UP; RCL1-UP; J2S1-UP; F2T1-UP)
966K (S/N: PBG1-UP; TFS1-UP)
966K Series XE (S/N: NGX1-UP)
966M (S/N: DYC1-UP; R8D1-UP; KJP1-UP)
966M Series XE (S/N: P6C1-UP; B8P1-UP)
972K (S/N: PEM1-UP; Z4W1-UP)
972M (S/N: L8E1-UP; A8P1-UP; JPR1-UP)
972M Series XE (S/N: M5S1-UP; EDW1-UP)
980G Series II (S/N: AXG1-UP)
980H (S/N: MHG1-UP)
980K (S/N: W7K1-UP; GTZ1-UP)
980M (S/N: MK21-UP; MGD1-UP; KRS1-UP; N8T1-UP)
982M (S/N: MK61-UP; F9A1-UP; LRS1-UP; K1Y1-UP)
988K (S/N: LWX1-UP; TWX1-UP)
990K (S/N: DJK1-UP; A9P1-UP)
992G (S/N: 7HR1-UP; AZX1-UP; ADZ1-UP)
992K (S/N: 8801-UP; H4C1-UP; ZMX1-UP)
993K (S/N: LWA1-UP; Z4D1-UP; Z9K1-UP; Z4Z1-UP)
994 (S/N: 9YF1-UP)

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994D (S/N: 3TZ1-UP)
994F (S/N: 4421-UP)
994H (S/N: DWC1-UP) , 994K (S/N: MRK1-UP)
Introduction
This troubleshooting instruction is intended to diagnose and troubleshoot VIMSpc common connectivity
issues. It can be in Electronic Control Modules ECMs of VIMS 3G - 2851142 , PRODUCT LINK 523 -
3518492, PL Elite - 459-0786 on Ethernet port, and VIMS ABL2M - 327-3520, VIMS 68K - 130-5131, TPM
ABL1M - 169-0489, TPM Legacy - 3E-7841, PCS A4M3 - 252-2422, PCS Legacy - 148-6376 on Ethernet port.
VIMSpc incorporates the previous VIMSpc connect software that connects to machines with VIMS 3G,
through a network cable attached to the user laptop and VIMS 3G service port. VIMSpc handles the IP
addresses involved when connecting.
If the connection gets hung up, kill VIMSpc.exe, open Windows Task Manager (using ctrl+alt+del) and look in
processes for VIMSpcNet.exe. If running, terminate the process. Then start VIMSpc again and try to recon-
nect.
If VIMSpc is not connected, try connecting to another Ethernet by opening "Network Connections", from Con-
trol Panel. If the Local Area Connection shows "Unplugged" but is not unplugged, disable and then enable the
device. It should be connected.
Important Safety Information

Work safely. Most accidents that involve product operation, maintenance, and repair are caused by failure to
observe basic safety rules or precautions. An accident can be avoided by recognizing potentially hazardous
situations before an accident occurs.
The user must be alert to potential hazards. He should also have the necessary training, skills, and tools to
perform these functions properly.
Safety precautions and warnings are provided in this instruction and on the product. If these hazard warnings
are not heeded, bodily injury or death could occur to you or to other persons. Caterpillar cannot anticipate
every possible circumstance that might involve a potential hazard. Therefore, the warnings in this publication
and the warnings that are on the product are not all inclusive.

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If a tool, procedure, work method, or operating technique that is not recommended by Caterpillar is used,
ensure that it is safe to use. Also check that the product will not be damaged or made unsafe by the operation,
lubrication, maintenance, or repair procedures that are used.
Required Tools
Required Tools
Product Part Number Description
VIMSpc 2015A or later
CAT® ET 2017A or later
Administrative Rights
127-9797 Cable As. VIMS download cable for VIMS ABL and 68K hardware
370-8059 Adapter Kit Serial Adapter Kit
425-6889 Cable As. VIMS 3G Download Cable
457-6114 Cable As. 14-pin service port connector with Ethernet
466-6258 Communication Adapter
VIMSpc Diagnostic Script VIMSpc 2015A
Two Most Common Connectivity Recovery Steps

The most common connectivity issues can be fixed by the following two steps. If the connectivity issues are
beyond the following two steps, the rest of this Troubleshooting in Connectivity section will guide you through
more troubleshooting techniques and provide direction on where to gather information and send to the Dealer
Solutions Network (DSN).

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NOTE: For more assistance with this software, contact your Caterpillar Dealer and the Dealer will con-
tact the DSN team.
DSN Contact Information
Login to DSN website https://dsn.cat.com/ for the DSN contact information.
Step 1
Refer to VIMSpcSelfCheck.log in the "Step 6: Gather Log Files and Status Report" of "VIMSpc Failed to Con-
nect to VIMS 3G Machine using version 2015A or later" section to ensure that the Caterpillar Machine Net-
work Connection has been installed and correctly referenced to the appropriate Local Area Connection port.
Step 2
Identify the Correct Network Adapter and set obtaining the IP address automatically
Plugging into a live Ethernet network will toggle the status of the local area connection network adapter. Once
this is plugged in, monitor the status of the Network Connections of PC and verify which one will change. This
can be performed on a powered ON machine with VIMS ethernet cable or USB to ethernet adapter.
1. Go to Start > Control Panel > Network and Internet > View network status and tasks > Change
adapter settings.

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2. The list of available network connection appears. Connect the live Ethernet cable into the PC.
NOTE: If the preferred Caterpillar Machine Network or Local Area Connection is disabled, right-
click and select Enable on the disabled network adapter.
3. Change the general settings of both Caterpillar Machine Network Connection and Local Area Con-
nection to "Obtain IP Address Automatically".

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4. Right-click on the network adapters and select Properties.
5. The Local Area Connection Properties pop-up appears. Select the Internet Protocol Version 4
(TCP/IPv4) and click Properties.

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6. The Internet Protocol Version 4 (TCP/IPv4) Properties pop-up appears. Select Obtain an IP address
automatically.
7. Click OK and try to connect to VIMSpc.

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VIMSpc Failed to Connect to VIMS 3G Machine using version 2015A or

later

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Step 1: Verify the Air Card (Cellular Card) is removed and Virtual Private Network (VPN) is not con-
nected.
Air Card
If the air card is installed, the Caterpillar Network Adapter will try to access the Air Card's Network con-
nection. When the Caterpillar Network Adapter is connected to the Air Card's Network, the physical Local
Area Network Port will not be utilized, which is required. So the Cat® Network Adapter will try to utilize the air
card's physical port.
NOTE: Ensure that the air card is removed and the network adapter status is shown as disabled.
adapter settings.

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2. The following screen appears. Right-click on the air card network adapter and select Disable.
VPN
If VPN is active, the communications intended to go to the VIMS ECM may get routed through the VPN
portal. You are advised to disconnect the VPN.

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To identify whether the VPN is running
1. Look at the windows task bar or launch the VPN program.
2. The following pop-up appears if the VPN is connected.
3. Click Disconnect to disconnect the VPN.
Step 2: Use the VIMS 3G Ethernet Cable
Install and use the Cable As. 3055528 between the VIMS 3G Service Port (Cab or Bumper) and the PC
equipped with VIMSpc. Ensure that the cable is installed properly and secure. Also observe the LAN port
status lights. If the machine power is ON and status light is blinking, then the cable is installed correctly.

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If the status light is not blinking, troubleshoot the connected wire.
Step 3: Check the Status of Ethernet LAN Status Lamps
1. Try unplugging and plugging in the RJ45 connector back of PC to check whether there is a loose or
intermittent connection.
a. Try the same with service port connector.
2. If the status lamps are not blinking, ensure that the cable is in good shape and not broken or in dis-
repair.
a. Observe the condition of pins in the cable and the service port connector.
b. Ohm out wiring between the service port connector and the VIMS ECM.
c. Ohm out the connection between download cable RJ45 connector and service port connector.

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3. Try to connect another service cable or plug in to another machine, or plug into an official local area net-
work to verify the function of status lamps.
Step 4: Run VIMSpc Diagnostic Script
The VIMSpc Diagnostic Script VIMSpc 2012A or VIMSpc 2015A master database 15.2.0 update or later can
be found at:
l For 32bit systems, located in c:\Program Files\Caterpillar\VIMS3G

l For 64bit systems, located in c:\Program Files (x86)\Caterpillar\VIMS3G
Ensure that the local area connection and Caterpillar Machine Network Connection must be enabled.
Refer"Troubleshooting in Connectivity" on page 47 for the steps to enable the Local Area Network Adapter
under Step 2 section.
NOTE: Verify which network adapter is associated with the physical LAN port in PC.
1. Go to c:\Program Files (x86)\Caterpillar\VIMS3G and double-click the VIMSpcSelfDiagnose.vbs

script.

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2. The following pop-up appears.
3. Click OK. The following pop-up appears.
6. Click OK.

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Step 5: Has VIMS Module IP address been changed from Default?
The above screenshot shows that the VIMS Main ECM runs with the earlier versions of VIMS software.
The “Software Group Description” for earlier versions of VIMS software doesn’t have “Underscore” in the
string (e.g., VIMS3G 7.2 Production 1 ). If yes it would need a custom IP address (i.e., Manual PC Network
configuration change in order to configure the PC and VIMS Main ECM to be in a same subnet mask range).
The above screenshot shows that the VIMS Main ECM runs with the newer versions of VIMS software.
The “Software Group Description” for newer versions of VIMS software would have “Underscore” in the string
(e.g., PLGSM_Q3_PROD_2.0). For newer versions of VIMS software, Custom IP address (i.e., Manual PC
Network configuration is not needed).
If Manual PC Network Configuration is necessary, perform the following steps:
adapter settings.

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2. The list of available network connection appears.
3. Right-click on the Local Area Connection and select Properties.

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4. The Local Area Connection Properties pop-up appears. Select the Internet Protocol Version 4
(TCP/IPv4) and click Properties.
5. The Internet Protocol Version 4 (TCP/IPv4) Properties pop-up appears. Select Use the following
IP address and provide the IP details, and click OK.

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6. Reference the VIMS 3G IP configuration by connecting to CAT ET®. Ensure that the IP address
should not match any other IP address on the network. The subnet mask and default gateway should
match the other addresses on the network. (See also "Check VIMS IP address from CAT ET®" in Step
5a)

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NOTE: Use standard IP convention.
7. Click OK to exit and save computer network setting.

8. Click OK to exit the local area connection properties.
9. To verify settings IP settings, goto Start and type cmd. The cmd is auto-populated, double-click on the
cmd.

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10. The cmd appears. Type ipconfig and press Enter. The configured IP address is displayed.
11. Browse the cmd window for Ethernet Adapter Local Area Connection.
12. Close the cmd window after verification.
NOTE: For further details, refer to REHS7441: VIMS 3G Third Party Radio connection Guide. Attempt
to reconnect VIMSpc after the changes.
Step 5a: Check VIMS IP Address Settings
1. Go to Start > All Programs > CAT ET > 2017A > 2017A Electronic Technician.

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2. In the Configuration screen, under VIMS Main Module, select Internet Protocol. The IP address
details appears.

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3. In the Configuration screen, under VIMS Application Module, select Internet Protocol. The IP
address details appears.
4. Verify that the IP Settings are one of the two default settings provided in the below table.
5. If the IP settings are different, it should be set back to default depending on the site requirements or
manual connect.

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Legacy VIMS 3G Software Flash files and Earlier Versions Default Ethernet IP addresses
Application
Main Flash Ethernet Address Ethernet Address
Flash
IP 192.168.1.21 IP 192.30.52.45
423-7965 Mon-
380-2995 Mon-
Mask 255.255.255.0 itor Software Mask 255.255.255.0
itor Software
GP.
GP. Gateway 192.168.1.1 Gateway 192.30.52.1
Current VIMS 3G Software Flash files and Later Versions Default Ethernet IP addresses
Main Flash Ethernet Address Application Flash Ethernet Address
IP 165.26.79.218 IP 165.26.79.226
392-0741 Mon- 392-0742 Monitor
Mask 255.255.255.252 Mask 255.255.255.252
itor Software Software GP.
GP. Gateway 165.26.79.216 Gateway 165.26.79.224
Step 6: Gather Log Files and Status Report
Follow the information below to gather "log files (VIMSpcSelfCheck.log)" and status report and send to DSN
for investigation VIMSpcSelfCheck.log.

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1. When connected to machine, double-click VIMSpcSelfCheck file in VIMSpc application.

a. For 32bit systems, located in "c:\Program Files\Caterpillar\VIMS3G".
b. For 64bit systems, located in "c:\Program Files (x86)\Caterpillar\VIMS3G".

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2. Following cmd appears. Press any key to exit.
3. Type %temp% in the address bar to open the temp directory. Find VIMSpcSelfCheck file in temp dir-
ectory.

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Perform the following steps to self diagnose potential Physical network adapter problems:
1. Open VIMSpcSelfCheck.log in notepad.

2. Check beginning of file for errors.
NOTE: If there are errors in the System Information Check, WMIC NIC, and WMIC Service,
then the Windows Management Instrumentation (WMI) files on your PC are corrupted.
3. Find the FixWMI.cmd file in Windows explorer, right-click and select Run as administrator (Win-
dows 7).

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a. For 32bit systems, located in c:\Program Files\Caterpillar\VIMS3G.

b. For 64bit systems, located in c:\Program Files (x86)\Caterpillar\VIMS3G.
4. After script completes, run VIMSpcSelfCheck again to open log file and verify that WMI has been
fixed.
5. Scroll down to near the bottom of the document or perform a search for Function Set Physical
Adapter.
6. Verify that the physical adapter and virtual adapter MAC addresses are off by a factor of 2 in the first
byte, which is the indication that the installation of VIMSpc and selection of the right network adapter.
If the physical adapter and virtual adapter MAC addresses first byte difference is not of 2, then either a rein-
stallation of VIMSpc will need to be performed or select the correct physical network adapter and run the
VIMSpcSelfDiagnose.vbs script again.

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Cat® ET Status Report
1. Go to Start > All Programs > CAT ET > 2017A > 2017A Electronic Technician.
2. In the Configuration screen, under Information tab, select Product Status Report.

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3. The following screen appears. Fill in the mandatory details and click Create Report.

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4. The report is generated. Click Save As to save the report to your local computer.
5. The following message appears.

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VIMSpc Connected to VIMS 3G Machine, but Status Screen had Error
Step 1: Problem with Software Enabled Attachment (SEA) or Configuration Not Installed

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If the VIMS software enabled attachment is "Not Installed", or if there is no configuration installed on the
VIMS Main module, then the error message is displayed on the status screen after connection.
Connect to the Main VIMS ECM with Cat® ET. In the configuration page, verify the value of Data Acquis-
ition System Installation Status. If the Data Acquisition System Installation Status is set to Not Installed,
then change the value to Installed.
Refer to Special Instruction, REHS1238, "Obtaining Factory Passwords and Software Enabled Attachments"
for more information.
Step 2: Problem with Proxy Setting

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NOTE: The error message shown above could be the result of Proxy Setting incompatible with the
VIMS onboard module.
1. Go to Start > Control Panel > Network and Internet > View network status and tasks > Internet
Options.

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2. The Internet Properties pop-up appears. Click Connections tab and click LAN Settings.
3. The Local Area Network (LAN) Settings pop-up appears.

a. If Proxy Server box is unchecked, then the settings should be compatible with the VIMS onboard
module.

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b. If Proxy Server box is checked, and port 80 is selected with an address associated to it, then click
Advanced.

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4. The Proxy Settings pop-up appears.
NOTE: Copy and paste the following into the Exceptions box:
"165.26.7*.*;192.168.1.21;192.30.52.45; 10.0.0.7;10.0.0.8". Add a ";" between each
addresses. An "*" is a wild card, and adding in place of IP address octets will allow any number
to be populated in that octet.
If the VIMS IP address has changed, then add an additional IP address exception. Contact
your network administrator for further queries.
5. Click OK in the proxy settings pop-up.

6. Click OK in the Local Area Network (LAN) Settings pop-up.

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Troubleshooting in Installation
Installation hangs
Cause #1
Several factors can cause this condition. Other processes or programs may be using lots of system
resources, leaving insufficient resources for the installation to complete as normal.
Solution #1
Open the Windows Task Manager and examine the figures shown on the Performance tab. If the CPU is run-
ning at 100%, the system is probably just very busy and you should leave the installation to complete in its
own time. It is unusual for the system to be at 100% CPU for very long unless something very resource–
intensive is running. If something else is using a lot of resources, consider running the installation at a later
time. If no processes are known to be running and nothing obvious shows up when checking, it may be
prudent to run a virus scan to determine if a virus has made its way into the system.
Cause #2
Insufficient disk space.
Solution #2
Check that you have sufficient disk space to complete the installation. If there is not enough disk space avail-
able to install the VIMSpc, a message will display telling you how much disk space you need to free up. Once
enough disk space has been made available, begin the installation again.
Cause #3
System has hung.
Solution #3
The system may be hung or become unstable. Check for other programs that are still running and responding,
and check the Applications tab of the Task Manager to see whether any programs have a status of Not
Responding. If any applications are not responding, close them and see if the installation process continues.
If not, you may have to exit the installer and try again after the system resumes.

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Cause #4
Installation crashes for no apparent reason and VIMSpc doesn't work as expected.
Solution #4
Uninstall and try reinstalling VIMSpc.
Issue in DB2 Database Installation

Cause #1
Problem in DB2 Installation
Solution #1
Check the below given system properties such as Local Administrator Group, Local Security Policy, and Per-
sonal Folder. Then uninstall VIMSpc and DB2 Database and try reinstalling VIMSpc.
Local 'Administrator' Group
User installing VIMSpc should be in the local administrators group, not as domain administrator.
To check local administrator group
1. Go to Start > Control Panel > User Accounts.

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2. The Control Panel Home screen displays.

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3. Click User Accounts to open the following screen.
4. Click Manage User Accounts. The User Access Control pop-up window displays. Click Yes.

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5. The User Accounts window displays.
NOTE: A few examples of domain administrator groups given in the above screen are AP and
NA.
Local Security Policy
User or user's group should be in the "Access this computer from the network" under local security policy.

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To check local security policy
1. Click Start and type 'secpol.msc' in the search box. The search results are displayed.
2. Click . The User Access Control pop-up window displays.

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3. Click Yes. The Local Security Policy screen displays.

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4. Under Security Settings, click Local Policies > User Rights Assignment, and double-click on the
Access this computer from the network.

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5. The Access this computer from the network Properties screen displays.
NOTE: The user and user's group found are Administrators and Authenticated Users.
Personal Folder
User's personal folder in registry editor should be on local hard drive, not in network drive. The personal folder
should be set to %USERPROFILE%\Documents.

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Personal folder should be checked in the following path:
l HKEY_CURRENT_USER\Soft-
ware\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal
l HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders\Personal
NOTE: By default, the personal folder is set to %USERPROFILE%\Documents. If not, copy the cur-
rent values of personal folder and change it to %USERPROFILE%\Documents. You can restore per-
sonal folder values after the DB2 installation, if required.
To open registry editor
1. Click Start and type 'regedit' in the search box. The search results are displayed.

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2. Click . The User Access Control pop-up window displays.

3. Click Yes. The Registry Editor screen displays.
4. In left pane, click Computer > HKEY_CURRENT_USER > Software > Microsoft > Windows > Cur-
rentVersion > Explorer > Shell Folders > Personal. Double-click on the Personal folder to make

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changes to values, if required.
NOTE: Also check for the personal folder value in the following path HKEY_CURRENT_
USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
Folders\Personal in the same Registry Editor screen.
After the DB2 database installation, if there are any problems, check User Rights Assignment in the below
screen. In particular, the user 'db2admin' needs to be a member of the User Right Assignment "Log on as a
service" or else the DB2 service will not be operational and VIMSpc will not be able to connect to the DB2
database.

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Issue in DB2 Database Connection

Cause #1
While trying to run VIMSpc the following error message appears 'Couldn't connect to VIMSpc Database'. The
problem is caused because the database is not created.
Solution #1
To create manual database in DB2 Database
1. Go to Start > All Programs, click IBM DB2 > DB2_VIMSPC (Default) > General Administrative
Tools > Control Center.

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2. The Control Center screen appears.

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3. Under All Systems, click Expand icon to check if Database instance (DB2_01) is created as
shown below.

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4. Right-click on the All Databases and select Create Database > Standard.

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5. The Create Database Wizard screen appears. Enter Database Name and Click Browse to browse
the database default path.
6. Click Finish. The following pop-up appears.

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7. Click Close. The DB2 Message pop-up appears with the following message.
8. Click Close.

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9. Under All Databases, click Expand icon to check if database (VIMS3G) is created as shown
below.
10. Close the Control Center.

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11. Type db2cmd in the Start. The db2cmd.exe appears. Right-click and select Run as Administrator.

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12. The db2cmd screen appears. Type db2set in the cmd. The following screen appears.
13. The following commands need to be executed when these values are not set in the above screenshot.
db2set DB2CODEPAGE=1208, db2set DB2TERRITORY=1, db2set DB2COUNTRY=1, & DB2_
GRP_LOOKUP=LOCAL, TOKENLOCAL.

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14. Type DB2STOP to stop the DB2 services. The following success message appears.
15. Type DB2START to start the DB2 services. The following success message appears.
16. Type "C:\Program Files (x86)\Caterpillar\VIMS3G\VIMSCMD.EXE" "cd \"C:\Pro-

gram Files (x86)\Caterpillar\VIMS3G\Templates\" &\"C:\Program
Files\IBM\SQLLIB_VIMSPC\BIN\db2cmd.exe\" "/c /w /i db2 -tf CreateT-

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ables.db2". The following success message appears.
17. Try to launch VIMSpc application. The following pop-up appears.
18. Click Yes to let the application create database.

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Issue in JRE Components

Cause #1
In VIMSpc Merge screen, when the user select VIMS files to merge into VIMSpc database for reporting, the
following error message is displayed if the Java components are not installed.
Solution #1
To enable Java for Browsers option
1. Go to Start and select > Control Panel, and click View By list and select Large Icons or Small
Icons.

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2. The following list appears. Click Java.

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3. The Java Control Panel pop-up appears. Under Security tab, check the Enable Java content in the
browser.
NOTE: For lower versions of Java, open the web browser, go to Tools > Internet Options >
Advanced tab to enable the java content.
4. Click OK.

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Issues while running VIMSpc update

Cause #1
Error while running the VIMSpc update.
Solution #1
VIMS database files (.mdb), VIMSpc application, and all DB2 database applications should not be kept open
while running the VIMSpc update, doing so will result in loss of data. User would be prompted to close the
existing opened VIMS mdb files if any, before proceeding update.
The following cmd appears. Press any key to continue.

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Following screen displays while trying to run the update when VIMSpc is running. Exit from VIMSpc and try
installing the update.
NOTE: For more assistance with this software, contact your Caterpillar Dealer and the Dealer will con-
tact the DSN team.

Uninstalling VIMSpc
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Uninstall VIMSpc
This chapter describes how to uninstall VIMSpc.
NOTE: The account used to uninstall VIMSpc on a computer needs Administration privileges.
To uninstall VIMSpc
1. Go to Start > Control Panel > Programs > Uninstall a program.

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2. Find the VIMSpc installation, and select it.

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3. Right-click on the VIMSpc and click Uninstall/Change/Repair.
NOTE: Change or Repair - Modify and make changes to the VIMSpc missing components, if
necessary.
4. If Uninstall is clicked, the following confirmation message is displayed.

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5. Click Yes. The User Access Control confirmation message is displayed.
NOTE: Clicking No to stop the uninstallation process.
6. Click Yes. The VIMSpc is uninstalled successfully.
Complete Uninstallation of VIMSpc

This section describes how to uninstall DB2 Database.
NOTE: Uninstall the DB2 Database to complete the uninstallation of VIMSpc. The account used to
uninstall DB2 Database on a computer needs Administration privileges.
To uninstall IBM DB2 database
1. Go to Start > Control Panel, under Programs, click Uninstall a program.

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2. Find the DB2 installation, and select it.

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3. Right-click on the VIMSpc and click Uninstall/Change/Repair.
NOTE: Change or Repair - Modify and make changes to the IBM DB2 Database components,
if necessary
4. If Uninstall is clicked, the following confirmation message is displayed.
5. Click Yes. The User Access Control confirmation message is displayed.

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NOTE: Click No to stop the uninstallation process.
6. Click Yes. The uninstallation begins and the following progress bar is displayed.
7. Once the progression is completed, the following pop-up window is displayed.
8. Click OK. The confirmation pop-up is displayed.
9. Click Yes. The IBM DB2 Database is uninstalled successfully.

10. Restart the PC.

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Glossary
CAT® ET
CAT Electronic Technician communicates with the Electronic Control Modules
(ECMs) through a communication data link, allowing existing and potential prob-
lems to be diagnosed, products to be configured, and data to be obtained for ana-
lysis.
COM Port
Communication Ports
CSV
Comma Seperated Value is a file that stores tabular data (number & text) in a
plain text form.
Data Migration
Move the data from older version of VIMSpc into current database
Datalogger Select box

The Datalogger Select button in Datalogger pane will list the available data-
loggers for the selected TimeRange and Machine. Based on the selection of data-
loggers in Select wizard, parameters pane will get updated.
DB2
Relational DataBase Management System introduced by IBM

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ECM
The Electronic Control Module (ECM) is an embedded system that controls an
aspect of the machine, such as temperature and pressure sensors.
Ethernet Connection
Ethernet Connection utilizes the Local Area Network (LAN) to connect with the
Electronic Control Module (ECM) to communicate with machine.
LAN
The Local Area Network is a group of computers and associated devices that
share a common communication line to a server
Serial Connection
Serial connection utilizes the serial port on laptop, or USB port through a USB-to-
Serial adapter to communicate with the machine.


VIMSpc 2015A Installation Manual

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VIMSpc 2015A Installation Manual

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VIMSpc

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Introduction to this Manual 6

Is this manual for you? 6

Products distributed and required 6

Overview of contents and focus 7

What's New in VIMSpc 8

Pre-installation Checks and Tasks 13

Pre-installation Checks and Tasks 14

Minimum requirements for system 15

Step 1: Installing VIMSpc 17

Install VIMSpc from downloaded folder 18

Install VIMSpc through DVD 22

After VIMSpc Installation 27

Installing an update (patch) 31

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Step 2: Connecting to a Machine 35

VIMSpc Failed to Connect to VIMS 3G Machine using version 2015A or later 58

VIMSpc Connected to VIMS 3G Machine, but Status Screen had Error 81

Issue in DB2 Database Installation 88

Local 'Administrator' Group 88

Local Security Policy 91

Issue in DB2 Database Connection 100

Issue in JRE Components 111

Issues while running VIMSpc update 114

Uninstalling VIMSpc 117

Uninstall VIMSpc 118

Complete Uninstallation of VIMSpc 121

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Introduction to this Manual

With VIMSpc, users can:

l Establish connection to VIMS ECM

Is this manual for you?

Products distributed and required

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The required additional products of VIMSpc are:

l Java 6 Update 25 (32 bit)

Overview of contents and focus

The manual contains the following:

1. Read the first four sections:

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What's New in VIMSpc

Reports > Datalogger

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Media Description Media Number

Dealer Subscription JERD2138

Customer Subscription JERD2175

Replacement CD for Existing Dealer Subscription JERD2138 - Replacement CD

Replacement CD for Existing Customer Subscription JERD2175 - Replacement CD

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Pre-installation Checks and Tasks

l Verify the Administrator privileges in your system

l Check whether the latest version of Adobe® Reader® is installed

l Stop VPN before beginning the VIMSpc installation

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l If VIMSpc 2011A, or 2013A Beta Version is installed, it needs to be uninstalled first

Additional requirements for installation of VIMSpc

Minimum requirements for system

Operating Windows 7 and 8

Database IBM DB2 Database v9.7.400.501

Components Java 6 Update 25 onwards (32-bit)

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