Midterm Exam in Houseman

Test I Shade A if the statement is correct and shade B if incorrect

1. A process at the beginning of a work shift provided by the hotel management to provide a two
way communication is called Housekeeping Orientation
2. Loud conversation and unnecessary movement is allowed in the floor area
3. One of the many security features of a hotel guest room is the presence of fire detection unit
such as peephole.
4. An adjacent rooms are rooms built on the same corridor
5. A presidential suite is also known as penthouse suite
6. A matrimonial bed measures 76 inches X 84 inches
7. The room code vacant clean ( VC ) denotes that the room is ready for occupancy
8. The Housekeeping Evening Report is the basis of Front Office AM report
9. A floor master key opens all rooms that are double-locked
10. Bath robes has to be changed daily

Test II Multiple Choice

11. A non-absorbent , machine-washable materials that is a part of the bath tub

a. Bath mat b. Bath scrub c. Bath scrub d. Sheer curtain
12. The process of folding bed linen at the corner to secure them in place
a. Inverting b. Knotting c. Mitering d. Turning
13. The following are bedding materials used for traditional bed making except
a. Bed cover b. Bed flounch c. Bed pad d. Duvet
14. The Housekeeping PM Report is usually taken at what time?
a. 1pm b. 2pm c. 3pm d. 4pm
15. The term given to the glass placed on the top of wash basin counter
a. Brushing glass b. Footed glass c. Gargle glass d. Rinsing glass
16. A wash cloth
a. Bath math b. Bath towel c. Face towel d. Hand towel
17. A Bi-level suite
a. Cabana b. Duplex suite c. Executive suite d. Royal suite
18. A bathroom fittings used for washing the genitalia
a. Bath shower b. Bath tab c. Bidet d. Wash basin
19. The standard number of cloth hangers in guest room
a. 8 b. 10 c. 12 d. Nota
20. A guest room sitting area
a. Bath room b. Bedroom c. Foyer d. Luggage rack
21. A bed concealed on the wall
a. Air bed b. Murphy bed c. Sofa bed d. Water bed
22. The following are security devices that are installed in a guest room except
a. Barrel and bolt b. Barrel and bolt c. Chain lock d. Door bell
23. A floor pantry equipment where blanket, towels and guest room supplies are kept
a. Cupboard b. Janitor closet c. Linen Hamper d. Shelves
24. As a general rule in floor pantry must be locked and
b. Cleaned b. Fumigated c. Orderly d. Sanitized
25. It is referred to as water closet
a. Bath tub b. Lavatory c. Shower room d. Toilet bowl
Key to correction in Houseman

1. B
2. B
3. B
4. B
5. B
6. B
7. B
8. B
9. B
10. B
11. D
12. C
13. D
14. B
15. C
16. C
17. B
18. B
19. D
20. C
21. B
22. D
23. A
24. B
25. D
 Midterm Exam In Front Office Procedures

Test I Shade A if the statement is correct and B if the statement is incorrect

1. The EPABX is a major evolution of PBX

2. Call barring, conference calling, caller identification are some of the many function of PBX
3. Mobile phone are given to Bellman as a prerequisite for them to keep in touch
4. The peak hour in the telephone exchange coincide with the time the guests are not in the house
5. It is at the arrival stage that Front Desk coordinates services to the concerned department in a
timely and accurately manner
6. Occupancy stage is the stage where the guest is welcome to the hotel assign his/her room
7. The reservation card is a legal contract between the guest and the hotel
8. Check – in is the procedure where the guest terminates his contract with the hotel
9. As a hotel requirement, guest who checks in a hotel are required to make a substantial deposit
equivalent to three night stays
10. A va lue added tax is a fee charged to a guest to cover services related to the primary product

Test II Multiple Choice

11. A feeling of connection

a. Conceptual skill b. Intellectual skill c. Social skill d. Technical skill
12. A rapport builder
a. Attentiveness b. Courteousness c. Friendliness d. Pleasing personality
13. The best time to sell hotel facilities to the guest is during
a. On- booking b. On –check in c. On – initial inquiry d. Nota e. Aota
14. An expression of dissatisfaction on the part of the guest
a. Guest complaint b. Guest history c. Guest history d. Guest profile
15. A Tourism Oder of 1977 requiring all hotels to display at the reception the standard room rate
together with corresponding taxes
a. Room Accommodation List b. Package Rate c. Sleeping price list d. Tariff Rate
16. A guest who left without settling his/her bills
a. Sleepers b. Slept –out c. Skipper d. Understay
17. A guest who checked – out before his stated departure time
a. Joiner b. Overstay c. Stayover d. Understay
18. Registration can be used for various purpose except
a. Forecast room demand b. Satisfying guest needs c. Settle guest account d. Upgrade
accommodation.
19. The following are reasons why a guest quit
a. Die b. Got married c. Move away d. Product dissatisfaction
20. This type of telephone exchange act as a virtual telephone operator
a. CBX b. EPABX c. PABX d. PBX
21. A proper check-out occur when the guest has undergo the following activities except
 a. Hang around b. Return key c. Settle bills d. Vacate room
22. A kind of call made within the hotel’s non-toll area
a. Extended call b. Direct distance call c. Local call d. Operated assisted call
23. The system within the hotel used to direct and charge guest for the use of room telephone.
a. Call accounting b. Call barring c. Call billing d. Call charging
24. A magazine with a monthly publication provided by DOT as a source of information which are
place in hotel rooms
a. Mabuhay Philippines b. Manila Journal c. The Inquirer D. What’s on in Manila
25. One of the major activities conducted by front desk at guest departure
a. Create guest history b. Register guest b. Room guest c. Update guest account

Key to correction in Front Office

1. B
2. B
3. B
4. B
5. B
6. B
7. B
8. B
9. B
10. B
11. C
12. C
13. E
14. A
15. C
16. C
17. C
18. D
19. B
20. B
21. B
22. A
23. C
24. A
25. A
26. A
Access Computer and Technical Colleges
Midterm Examination
HERITOR
I. Multiple Choices

1. This particular heritage visitor characteristics has to do with level of education, gender, age,
income level & type of employment
A. Demographic characteristics B. Geographic characteristics
C. Psychographic characteristics D. Socio graphic characteristics

2. This kind of heritage demand include the use of historic building for facilities like offices
A. Option demand B. Current demand
C. Latent demand D. Bequest demand

3. This demand refers to the number of people who could visit heritage attraction but do not
visit
A. Option demand B. Current demand
C. Latent demand D. Bequest demand

4. It refers to the quantities of product & service that are consumed at various priced
A. Supply B. Needs
C. Demand D. Wants

5. A heritage visitor whose primary purpose is to pass the time or who view a historic property
as a second attraction
A. Passive visitor B. Serious visitor
C. Active visitor D. NOTA

6. A heritage visitor who lives in the immediate vicinity and make same day visit to historic
property
A. Domestic tourist B. Local resident
C. International tourist D. NOTA

7. This type of heritage tourist display tendencies toward nearness, familiarity & comfort of
home
A. Midcentric B. Psychocentric
C. Allocentric D. NOTA

8. A bittersweet yearning for an experience, product or service from the past

A. Memories B. Reminiscence
C. Flashback D. Nostalgia

9. A situation wherein the choice is made to maintain the site in its existing state
A. Restoration B. Renovation
C. Preservation D. Urban Renewal

10. It is the act of returning a property to some previous condition

 A. Restoration B. Renovation
C. Preservation D. Urban Renewal

11. This conservation process entails identifying and classifying various features of a heritage
site or area to be conserved
A. Identification B. Policy Setting
C. Research & Inventory D. Designation & Protection

12. This process set to establish the goal for conservation & its institutional framework
A. Identification B. Policy Setting
C. Research & inventory D. Designation & Protection

13. The first country to enact legislation for built heritage

A. USA B. CANADA
C. CHINA D. UK

14. The national conservation body of USA which is more involved in urban conservation
A. UNESCO
B. Royal Commission on Historical Monument
C. The Nation Trust for Historic Preservation
D. NOTA

15. The first UNESCO convention related to cultural place took place in what year?
A. 1954 B. 1955 C. 1956 D.1957
16. The first UNESCO convention was given the name
A. Osaka Convention B. English Heritage C. Manila Declaration D. Hague Convention
17. The UNESCO Heritage Site are divided into four categories namely monument, group of
buildings, sites and
A. Cultural Landscape B. Natural Resources C. Geographical Characteristics
D. Environmental diversity
18. The following are the challenges for heritage conservation except
A. Lack of funds B. Public Perception C. Modernization D. Political Decision
19. Vandalism, litter & premature wear & tear are some damages that fall under
A. Socio cultural impact B. Environmental
C. Physical impact D. NOTA

20. The most common psychological reason people give for not visiting heritage attraction is
A. Lack of interest B. Lack of money C. Lack of time D. Lack of companion
21. The total number of heritage properties as listed by UNESCO as of 2018
A. 1050 B. 1075 C. 1092 D. 2000
22. A mountain range in the Philippines that is listed in the UNESCO Natural Heritage Site list
A. Mt. Apo B. Mt. Hamiquin C. Mt.Kitanglad D. Mt. Pulag
23. The exact number of cultural heritage listed in the UNESCO list as of 2018
A. 109 B. 209 C. 309 4. 409
24. This heritage site in Cambodia is just one of the four heritage sites in this country listed by
UNESCO and also Cambodia’s premier attraction
A. Angkor Watt B. Borobudor Temple C.Hagia Sofia D. Petra
25. How many heritage sites has been delisted by UNESCO?
A. 5 B. 10 C. 20 d. Nota

Test II Differentiate Preservation, Restoration, and Renovation in one or two sentences. Write
your answer at the back of your paper ( 15 points )
Key to correction Heritage Tourism
1. A
2. B
3. B
4. C
5. A
6. B
7. B
8. D
9. C
10. A
11. A
12. B
13. D
14. C
15. A
16. D
17. A
18. D
19. C
20. A
21. C
22. B
23. B
24. A
25. D
 Mid-term Examination

Travel Management

Test I Multiple Choice

1. The most recent fare price set by Global Distribution System (GDS)
a. Rate Desk
b. Rate Sheet
c. Fare Quotation Display
d. Nota
2. The leading Pan-Asia hotel and travel reservation service provider
a. Orbitz.com
b. Rezkey.com
c. Traverlernet.com
d. Nota
e. Aota
3. A high-speed water vessel
a. Catamaran
b. Hoovercraft
c. Hydrofoil
d. Nota
e. Aota
4. The pioneer in the On-Line Travel business
a. Orbitzs.com
b. Rezkey.com
c. Travelersnet.com
d. Nota
 e. Aota
5. The right to fly between two countries while not offering flight to one’s own country is known as
Air Freedom number?
a. 3
b. 5
c. 7
d. 9
6. It is referred as a parallel reservation on the same date or for the same period with another
supplier
a. Horizontal booking
b. Guaranteed booking
c. Confirmed booking
d. Protection booking
7. The sum total price of services requested or proposed and it details the services to be availed
during the trip
a. Travel proposal
b. Travel quotation
c. Travel inclusion
d. Travel itinerary
8. This kind of reservation is made through the Global Distribution System (GDS)
a. Traditional reservation
b. Electronic reservation
c. Automated reservation
d. Computerized reservation
9. A person passing through a country’s airport without leaving the international transit area
a. Alien
b. Tourist
c. Citizen
d. Nota
10. A type of passport issued to a person whose passport were lost or stolen
a. Collective passport
b. Alien passport
c. Official passport
d. Emergency passport
11. The following are Schengen countries except
a. Italy
b. Spain
c. Greece
d. Russia
12. The terminal point of fare construction
a. Point of origin
b. Point of embarkation
 c. Point of destination
d. Point of attraction
13. It represent a contract between a passenger and a carrier
a. Purchase order
b. Miscellaneous cash order
c. Ticket
d. Voucher
14. The organization that oversees travel management entities that sell e-ticket
a. CAB
b. IATA
c. LTFRB
d. MARINA
15. The leading on-line travel agency in USA which boost of its Expert Searching and Pricing
technology (ESP)
a. Expedia, Inc
b. Orbitz.com
c. RezKey.com
d. Traverlersnet.com
16. Travel documentation advice and assistance is the primary responsibility of
a. Legal Officer
b. Training Officer
c. Liason Officer
d. Regulating Officer
17. Colon the oldest street in the Philippine is located in what particular region
a. Region 1
b. Region 3
c. Region 7
d. Nota
18. An omnibus vehicle
a. Train
b. Bus
c. Airplane
d. Ship
19. The longest bridge in the country
a. San Juanico bridge
b. Metro Manila Skyway
c. Marcel Fernan bridge
d. Candaba viaduct
20. The largest bus company in the entire Philippines
a. Baliwag Transit
b. Vallacar Transir
c. Victory Liner
 d. Pantranco
21. The category of a first class resort
a. A
b. AA
c. AAA
d. AAAA
22. A kind of meal arrangement where meals are not included
a. American Plan
b. Bermuda Plan
c. Continental Plan
d. European Plan
23. The newest and the 81st province of the Philippines
a. Zamboanga Sibugay
b. Biliran
c. Guimaras
d. Davao Occidental
e. Nota
24. The lone municipality in the National Capital Region
a. Muntinglupa
b. Pateros
c. Valenzuela
d. Taguig
25. The city in the sky
a. Baguio City
b. Tagaytay City
c. Malaybalay City
d. Antipolo City
Key to correction in Travman

1. C
2. D
3. E
4. C
5. C
6. D
7. B
8. C
9. D
10. D
11. D
12. C
13. C
14. B
15. A
16. C
17. D
18. B
19. B
20. B
21. B
22. D
23. D
24. B
25. D
 Access Computer and Technical Colleges
Midterm Exam
Cruisman

I. Multiple Choices

1. Manages all stateroom, public space and other shipboard cleaning

A. Cruise Director B. Chief Steward
C. Purser D. Shore Excursion Manager
2. They are expert who decide which cruise is the right one for a particular person
through analyses and proper advice
A. Tour Operator B. Travel Agency
C. Cruise Director D. Shore Excursion Manager
3. The most important benefit or working on a cruise ship
A. See the world for free and get paid for it B. Personality enhancer
C. High paying job D. Improves communication skill
4. The following are drawbacks of working on a cruise ship except
A. Long work hour B. Accommodation is tight
C. Little job security D. Aota E Nota
5. A cruise itinerary where the ship leaves and return to the same port
A. One Way Itinerary B. Open Jaw itinerary
C. Round Trip Itinerary D. Nota
6. The number of formal evening for a 12 – 14 days cruise
A. 2 B. 1
B. 4 D. 3
7. It’s a kind of meal arrangement where passengers may sit anywhere in the dining
room.
A. Open seating B. Second seating
C. First seating D. Multiple seating
8. The cruise ship capital of the world
A. Key West, Florida C. Miami, Florida
C. Tampa, Florida D. Talahasee, Florida
9. The cruise customary dress requires women passengers to wear dress and pantsuits
while men must wear
A. Polo shirt B. Jacket
C. Tuxedo D. Long sleeves
10. A “ Free Style Dining Experience “ which includes choice of restaurants, time,
dining partner and attire preferences was introduced by what cruise line
 A. Norwegian Cruise line B. Carnival Cruise line
C. Prince Cruise line D. Cunard line
11. The total choice dining experience featuring four staggered seating times in main
restaurant was introduced by
A. Norwegian Cruise line B. Carnival Cruise line
C. Prince Cruise line D. Cunard line
12. Cruise usually departs at what time
A. 3pm B. 5pm
C. 4pm D. 6pm
13. A ship officer who is in charge of both sailing & hotel operation
A. Ship captain B. Hotel manager
C. Chief mate D. Cruise Director
14. A card that allow Carnival Cruise Line passengers to have access to unlimited soft
drinks for the duration of the cruise
A. Fountain Sail Card B. Fountain Soda Card
C. Fountain Free Card D. Fountain Fun Card
15. It involves travel to the cruise embarkation area
A. Shore Experience B. Pre-cruise Experience
C. Sea Experience D. Post-cruise Experience

Test II Shade A if the statement is correct and D if the statement is incorrect

1. Salaries are relatively high for non-officers of the cruise ship

2. An English speaking person usually occupy a staff position on a cruise line
3. During the cruise last night, passengers are advised to leave their baggage outside
the doors of their stateroom as early as 3 am
4. Gratuities are a must in all cruise lines
5. A muster drill is being conducted by the passengers of the cruise ship
6. Embarkation begins six hours before sailing
7. A one-way itinerary begins a one port and finishes on the same port
8. Most cruises offers extensive menus in the form of a lavish buffet
9. A cruise ship shore experience involve travel to cruise embarkation
10. Embarkation is the process of exiting the ship
Answer keys to Cruisman
1. B
2. B
3. A
4. D
5. C
6. B
7. A
8. C
9. B
10. A
11. B
12. D
13. A
14. D
15. B
16. D
17. A
18. A
19. D
20. D
21. D
22. D
23. A
24. D
25. D