Unii 1A
one le6rns. it ceftainly mlde 0 change from all those bortng
compurer lessons.
I an so pleased that I had the chance to get'hands'on
exlerience wtth conputers in a real i';orktng office cni
caming into coniact vlith tht public for the first time as q
member of staff was rathe{ o\fte inspiring. Dealing with people
from outside ny inmediate group ot fnencis has always been
diffictilt for me, but the exposure i had in your frrm has helped
rrle overccme even ihrs. Ihis is an added banus th7t ts helping
me in all my social contocts inside and outside schaol.
l,fiy experience is bound to stand me in good stead for my
project vtork next academic yeor - I will certainly have a great
deal of personal experience to dravv an. One af the most
impcrllnt lspect vtill be of course that J 'tttll be abte ta descrtbe
the worid as I see it. looking through the eyes of a tecfft raiher
than thase of a rather shy individual.
Last bLtt nct !e0st, it vtas on added bonus actualiy being
Dlid for my vreek's v'tark. ! felt that my value as a persan and my
cantribution hod been recagnised, lt makes such a difference to
how you feel obout yourself. I am pasitive that some ,tlark
experience is better than none at alt, and l'm sure ihat my
praspects for the ftiture have been improved by my time'tith
you. Yau have been the sparkthat starts ihe fire, so ta speak.
Ance agarn, many thanks.
Yours sincerely,
Dear tfrr Graham,
lv'tay I convey my most sincere apologies for
inconvenience you moy have been caused regard to your
'r,tith
new Tinytrod televisian. I feel it an obltgation to put yau in the
picture as to uthat has hoppened.
Due to circumstances beyand our control there has been a
spate of delays in gaods being dispatched from our mcin
worehouse in i$ilton Keynes.)bviously, with business being so
brtsk these days distributtan is a ma jor problen the vvarld over.
Howevet { do sympathise with your posttion and l, myself
v'touid be feeiing c little less than pleased with the situation.
ln spite of the fact that it is nearly 3 days since you placed
1
your ortiet I have been ossured by the monager in Miltor',
Keynes rhat you can expect to take delivery cf yau frnytrcd 0t
the latesr on Frtday morning. ! see fram our ustomet rccords
that you are a frequent shopper ot Mixcns and as a specia!
vtay of expressing hovt much we value your custam, and by
way of compensation for yaur having being so understandtng,
we intend to supply you wtth c complimentary television/hi-fi
stand ot absolutely no extra cost to yowself .
I ask you to bear with us jusr a couple of doys longer, and
should Friday be inconventent for you to take Celtvery, I am
sure that the delivery department will arrange an alternattve
date for you.
Finally, should you have any rnore queries ot probiens
about any aspect af Mixons' products or service please dial
FREEPHONE 08AC 67839 and an experienced product odviscr
will take your coll and advise you on the best product range,
service contra*s ond much more.
Yours sincerely,
Dear Sit
I am turiting to inform yau that there are outstanding
prcb!ens vtith the rcnovatian work that vtas recentiy carried
114
oui by yaur firn atThe Rcund House Office burldrng.
in genero!, the slandatd of workmanshtp daes nct neet
lhe specification lhat we agreed upcn at our pre'contractull
meeting on jrd May.Tne plasiering on the ceilings has started
ta crctk and the paint on ihe t\/alls has started to flake. I was
told at the time thot the ,,valls ,,voulC be spectally treated io
0ie.lent s|.tak 3 inir,q ircrf. ccctirt;nE.
Furthermare, the lighring system is far f ram adequate and
fatls to meet ihE speci{ications for office work. The naturol
lighting prorided by the undersized wintlows is below that
required by law and therefore the entire lighting issue has to
be re-excmined.
I a{sc feel tnat i nust brinq to your attentton the fact th1t
the highly poiished morbie floor tn the main reception area r
dangerously stipper.v and my canpany v,ttll be held responstbie
for any injuries occurring on lts pren,'lses. itleedless to say, in
the event of such a situation v,te vtould seek legal advice and
take any necessary action to pratect adr tnterests.
ln light of the above, I vtaitld be grateful if you vtould give
rhe ttems I hove mentioned above your mast utgent attention
rn arder thar a practicai soiuion may be iaund rather than
seeking a legal renedy,
;/,tith {egard to lny cutstanding payment, this will be
withheld until a satisfactary solutian to the 0bove- mentioned
problems hos been found and inplemented, Should there be a
significant difference between the casts of correcting the
extsttng prablems, then vle 'iliil be forced to seek a r'evl
contrcctor ta complete the v'torkto staniard. Legal advice will
ihe
be teken to recaver ihe maney already parted wit'n.
ln the e'tent o{ nc repiy being recei,ted within fi{teen days
af the postmarx of the prcsent leiter, ! will assume that you
have abandoned the project and the abave-mentioned iegol
cction will be enbarxed upan.
i''/any thonks for your cacperation in this matter.
Yaurs faithfuliy,
Unit 10 - Our Planet, Our Home
o
Vocabulary: the environrnent; recycling; environmental
problems; ecology
Reading: multiple choice; lexical close
Listening: listening for opinion. gist, detail. inference;
multiple matrhing; sentence completion; multiple choice
Speaking: sharing information; giving instructions;
monologues
Gramrnar: concession and comparison
Phrasal verbs: turn; wecr
Writing: review of writing tasks
Ask Ss to discuss the implications of the title. and to
speculate briefly about which specific topics the unit is likeiy
t0 cover.
1 Elicit what environmental situation each photo shows, and
help 5s to explain the iong-term effects of each problem.