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Teaching Assistant:
• Andre Johnson
• Email: anj357@g.harvard.edu
Course Description
This course explores a number of enterprise social media and collaboration technologies that
organizations can use to communicate person-to-person and as a group. Organizations in today’s
world are increasingly distributed and include remote members and global locations. The people
in these organizations can no longer communicate using the same techniques as organizations
where all members are located in the same office. Face-to-face meetings are possible but limited,
and informal face-to-face communication and management approaches do not apply to
distributed teams. Time zones and language differences cause additional challenges for teams
with members in different locations throughout the world.
This course will focus on the use of internal/enterprise social media and collaboration tools and
technology available to today’s organizations. These tools provide immediate communication and
exchange of information that replaces or supplements the traditional communication methods
used by people that are located in the same office. We will understand the principles that allow
organizations to engage successfully in e-collaboration. We will review and access tools that
allow team members to communicate with each directly, such as instant messaging, chats, web
meetings, video and phone conferencing. We will also review the tools that allow delayed
communication where the members do not have to be all present at the same time, such as
enterprise social media networks, email, discussion boards, blogs, and team web sites. Effective
tools for broadcasting information, such as social media networks, webcasts, podcasts, and news
feeds, will also be discussed.
Textbooks
• Efraim Turban, Judy Strauss, Linda Lai, Social Commerce, Springer International
Publishing, 2016, ISBN 978-3-319-17028-2
• Jacob Morgan, The Collaborative Organization – A Strategic Guide to Solving Your Internal
Business Challenges Using Emerging Social and Collaborative Tools, McGraw Hill, 2012,
ISBN 978-0-07-178230-2.
• Optional Case Study Coursepack: https://hbsp.harvard.edu/import/582192
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Course Objectives
• Appropriate use of social media and collaboration tools in organizations based on team
and project needs
• Interpersonal and group communication tools for direct and asynchronous
communications between organizational members
• Social media and Collaboration suites to enable organizational collaboration and
teamwork efforts
• Information exchange between members of an organization using information sharing,
broadcasting, and gathering techniques
• Knowledge resource tools for organizational knowledge bases and knowledge research
• Security provisions for social media, communication and knowledge sharing within an
organization
Course Outcomes
Upon successful completion of this course, the student will be able to:
• Determine the set of social media and collaboration technology tools needed for a particular
organization based on team and project needs.
• Select and use interpersonal and group social media and collaboration technology to provide
direct as well as asynchronous communications between members of an organization.
• Select, and use social media and collaboration suites to enhance and enable organizational
collaboration efforts.
• Apply information sharing, broadcasting, and gathering techniques to provide successful
information exchange between members of an organization.
• Use knowledge resource tools to set up organizational knowledge bases and to perform
knowledge research.
• Understand and apply security provisions for organizational communication and knowledge
sharing.
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Grade Assignment
Weight
20% Homework 1
20% Project 1 (Group: 10% team group grade + 10% individual
contribution grade)
20% Project 2 (Group: 10% team group grade + 10% individual
contribution grade)
20% Weekly Discussions
20% Final Project
Assignments:
• Homework 1 Is Due on 2/17
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Week 4: Social Media Marketing. Social Media Participant Roles.
2/18-2/24 Collaborative Sensemaking Support.
Readings:
Assignments:
Readings:
Assignments:
• Project 1 Continued
Readings:
Assignments:
• Project 1 Continued
4
Readings:
Assignments:
• Project 1 Due on 3/24
Readings:
Readings:
Assignments:
• Project 2 continued
5
Deceptive Communication in E-Collaboration.
Readings:
Assignments:
• Project 2 Continued
Assignments:
• Project 2 Continued
Assignments:
Readings:
• Course Handout – Week 13
• Optional Case Study: Avery, The Tate’s Digital Transformation, 2017,
Harvard Business School
Assignments:
• Final Project Assigned
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Readings:
• Course Handout – Week 14
• Optional Case Study: Lee, Using Groupon for Health and Wellness
Businesses, 2016, Elsevier
Assignments:
• Final Project Continued
Week 15: Knowledge and Information Sharing, Shared Understanding in
5/13-5/18 Collaborative Organizations. Tools and Technology for
Organizational Collaboration.
Readings:
• Course Handout – Week 15
• Optional Case Study: Leonardi, Neeley, Managing Organizations:
What Managers Need to Know about Social Tools, 2017, Harvard
Business Review
Assignments:
• Final Project is Due on 5/18
Course Policies
Learning Disabilities
The Extension School is committed to providing an accessible academic community. The Disability
Services Office offers a variety of accommodations and services to students with documented disabilities.
Please visit www.extension.harvard.edu/resources-policies/resources/disability-services-accessibility for
more information.
Academic Integrity
You are responsible for understanding Harvard Extension School policies on academic integrity
(www.extension.harvard.edu/resources-policies/student-conduct/academic-integrity) and how to use
sources responsibly. Not knowing the rules, misunderstanding the rules, running out of time, submitting
"the wrong draft", or being overwhelmed with multiple demands are not acceptable excuses. There are no
excuses for failure to uphold academic integrity. To support your learning about academic citation rules,
please visit the Harvard Extension School Tips to Avoid Plagiarism
(www.extension.harvard.edu/resources-policies/resources/tips-avoid-plagiarism), where you'll find links to
the Harvard Guide to Using Sources and two, free, online 15-minute tutorials to test your knowledge of
academic citation policy. The tutorials are anonymous open-learning tools.
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All course assignments are expected to be submitted by the assignment deadline. Any extenuating
circumstances that prevent a student from submitting an assignment on time need to be discussed with
the instructor.