9/4/2019

11:39, Sep 4
Info: Finding you the right agent… You’re now #1 in line. Your estimated wait is: 0 minutes and 1 seconds.
11:39, Sep 4
Info: You're chatting with Jainam.
11:39, Sep 4
Jainam: gt
11:39, Sep 4
Jainam: Hi, I'm your guide jainam and you have reached sales & support chat. To begin with, may I know
your name please?
11:39, Sep 4
You: Hi
11:39, Sep 4
Jainam: HEllo :)
11:39, Sep 4
Jainam: How are you doing today?
11:41, Sep 4
You: I want to rename my existing domain name app.myvirtudent.com
11:41, Sep 4
You: with app.virtudent.com
11:41, Sep 4
Jainam: Before proceeding further, may I have your Customer ID and 4 digits support PIN ?
11:41, Sep 4
You: so what should we do
11:41, Sep 4
You: 0333
11:41, Sep 4
You: 109011653
11:42, Sep 4
Jainam: Thank you for the information you provided. Let me check this real quick for you. I will also do an
account review to make sure that everything in your account looks good. I will also ask questions as we go
along.
11:42, Sep 4
Jainam: You will need to purchase virtudent.com domain and then can create sub domain as
app.virtudent.com
11:44, Sep 4
You: we have already virtudent.com domain
11:45, Sep 4
Jainam: Just create a sub domain and that will be all
11:45, Sep 4
Jainam: IN sub domains section create a sub domain as app.virtudent.com
11:46, Sep 4
You: but what about the ssl that is already associatrd with app.myvirtudent.com
11:46, Sep 4
Jainam: You can rekey and can change the domain in the ssl certificated
11:47, Sep 4
Jainam: Generate the csr for app.virtudent.com and paste it in the ssl manager and the certificate will be
issued for app.virtudent.com
11:47, Sep 4
You: how can i install this with new one
11:48, Sep 4
Jainam: Once the certificate is issued for the new domain, you can download and can install it
11:49, Sep 4
You: this certificate will charge us or not
11:50, Sep 4
Jainam: No, as you rekey the certificate you will get the certificate on your new domain and then can install
it
11:51, Sep 4
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You: Can you please suggest step by step process to do this

11:51, Sep 4
You: or any link that I can follow
11:51, Sep 4
Jainam: Have you created the sub domain in the hosting plan
11:52, Sep 4
You: no
11:53, Sep 4
Jainam: Please create the sub domain
11:55, Sep 4
Jainam: May I know in which hosting plan you would like to create the sub domain.
11:56, Sep 4
You: let me check

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