Quiz4

True/False
Indicate whether the sentence or statement is true or false.

____ 1. Accepting credit or debit card information over the Internet avoids the problem of fraudulent transactions.
____ 2. TPSs can be used to help an organization provide increased service.
____ 3. TPSs have been used to help an organization achieve competitive advantage.
____ 4. Data correction involves reentering miskeyed or mis-scanned data.
____ 5. TPS output is always in the form of printed reports.
____ 6. A shipment planning system is used to determine the best route for product shipment.
____ 7. Accounts payable systems are important in improving cash flow within an organization.
____ 8. Implementation of an ERP system ensures good work processes based on best practices.
____ 9. With on-line transaction processing systems, business transactions are accumulated over a period of time and
prepared for processing as a single unit.
____ 10. Data storage is the process of performing calculations and other data transformations related to business
transactions.
____ 11. The audit trail allows the auditor to trace any output from the computer system back to the source documents.
____ 12. Customer invoices are generated based on records received from the shipment execution TPS.

Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.

____ 13. For most organizations, ____ support the routine, day-to-day activities that occur in the normal course of
business.
a. DSSs
b. TPSs
c. ESSs
d. MISs
____ 14. A TPS is ____.
a. more decision oriented than an MIS
b. less decision oriented than an MIS
c. more information oriented than an MIS
d. less information oriented than an MIS
____ 15. Crandall's Creamery accumulates all business transactions throughout the day. At midnight, all transactions
are processed. This is an example of ____.
a. OLTP
b. batch processing
c. real-time processing
d. occurrence processing
____ 16. The Bourbon Construction Company enters orders directly into their computer system and they are processed
immediately using ____.
a. OLTP
 b. batch processing
c. DSS
d. SAP R/3
____ 17. Payroll is a TPS function that often uses ____.
a. batch processing
b. OLTP
c. real-time processing
d. accumulated processing
____ 18. One objective of any TPS is ____.
a. higher sales
b. error-free data input and processing
c. customer satisfaction
d. reduction of paper reports
____ 19. Many TPSs can ____.
a. increase hardware costs
b. increase labor efficiency
c. increase outsourcing costs
d. increase managerial costs
____ 20. Which of the following statements about TPSs is true?
a. TPSs have been used to achieve competitive advantage.
b. TPSs cannot be used to achieve competitive advantage.
c. TPSs replace managerial decision-making capability.
d. TPSs are not related to competitive advantage issues.
____ 21. When a TPS performs calculations and other data transformations related to business transactions, it has
engaged in an activity called ____.
a. data editing
b. data correction
c. long-term storage
d. data manipulation
____ 22. A common function of most TPSs is ____, the process of generating output records and reports.
a. document production
b. data storage
c. data manipulation
d. data entry
____ 23. After being hit by a tornado, the Kansas Cow Company needed to begin the process of ____.
a. business resumption planning
b. data correction
c. disaster recovery
d. data editing
____ 24. The process of anticipating and providing for disasters is called ____.
a. disaster recovery
b. MIS planning
c. business resumption planning
d. TPS planning
____ 25. Karen Howell looked through the documentation that traced TPS output back to its source documents. She
was looking at the ____.
a. output report
b. audit trail
c. OLTP documentation
 d. user manual
____ 26. ____ is often a part of an order entry TPS.
a. JIT
b. EDI
c. Reporting capability
d. Forecasting capability
____ 27. A sales representative at CompuLand wanted to make sure that a graphics card was compatible with a PC her
customer was buying. She needs to use a(n) ____.
a. TPS
b. sales configuration system
c. order entry system
d. EDI-enabled system
____ 28. A(n) ____ guides warehouse employees in locating items to fill an order.
a. shipment execution system
b. shipment planning system
c. invoicing system
d. picking list
____ 29. ____ programs automatically compute discounts, applicable taxes, and other charges.
a. Shipment execution
b. Shipment planning
c. Invoicing
d. Customer configuration
____ 30. While Barry Brown was assisting a customer, a(n) ____ system was used to monitor and track his interaction
with the customer.
a. OLTP
b. customer relationship management
c. order entry
d. shipment planning
____ 31. Calvin is responsible for purchasing parts for the manufacturing process. He probably uses a(n) ____ system
to buy the products.
a. shipment execution
b. purchase order processing
c. invoicing
d. scheduling
____ 32. The ____ system creates a record of items that are expected to arrive.
a. shipment planning
b. shipment execution
c. receiving
d. invoicing
____ 33. The ____ system attempts to increase control over purchasing while improving cash flow and increasing
profitability.
a. purchase order processing
b. accounts payable
c. receiving
d. shipment execution
____ 34. The budget TPS can be classified as part of a(n) ____ system.
a. marketing
b. accounting
c. finance
 d. manufacturing
____ 35. Roger Wilson needed to know the cash flow of the company. He can get this information from a(n) ____.
a. accounts receivable system
b. accounts payable system
c. shipment planning system
d. EDI-based order entry system
____ 36. Tom Hancock received a paycheck and stub. These items came from the ____.
a. shipment execution system
b. payroll system
c. financial TPS
d. invoicing system
____ 37. Most payroll programs create a(n) ____, which contain totals for hours worked, earnings, deductions, and net
pay.
a. accounting summary
b. budget
c. payroll journal
d. payroll stub
____ 38. The ____ automates financial reporting and data entry.
a. general ledger system
b. asset management system
c. financial reporting TPS
d. budget planning system
____ 39. The key to ____ is the real-time monitoring of business functions.
a. OLTP
b. TPS
c. ERP
d. accounting TPSs
____ 40. Many ERP modules are designed to include ____, which are the most efficient and effective ways of
completing a business process.
a. strategic plans
b. mission statements
c. CRMs
d. best practices
____ 41. Which of the following is NOT a benefit of ERP?
a. Improvement of work processes
b. Increase in access to data for operational decision making
c. Elimination of costly legacy systems
d. Little expense and time in implementation
____ 42. ____ is an example of an ERP system.
a. OLTP
b. Microsoft Windows
c. SAP R/3
d. Navigator
____ 43. A typical R/3 system has ____.
a. one application server
b. two application servers
c. many application servers
d. no application servers
____ 44. The ____ server in an SAP R/3 system holds the data and is accessed and updated constantly.
 a. TPS
b. database
c. Web
d. Apache
____ 45. Which of the following is NOT a major type of SAP table?
a. System configuration
b. Control
c. Application data
d. Client data
Quiz4
Answer Section

TRUE/FALSE

1. ANS: F REF: 367

2. ANS: T REF: 369
3. ANS: T REF: 370
4. ANS: T REF: 372
5. ANS: F REF: 373
6. ANS: F REF: 379
7. ANS: T REF: 387
8. ANS: T REF: 397
9. ANS: F REF: 365
10. ANS: F REF: 373
11. ANS: T REF: 375-376
12. ANS: T REF: 381

MULTIPLE CHOICE

13. ANS: B REF: 364

14. ANS: B REF: 364
15. ANS: B REF: 365
16. ANS: A REF: 365
17. ANS: A REF: 365
18. ANS: B REF: 367
19. ANS: B REF: 369
20. ANS: A REF: 370
21. ANS: D REF: 373
22. ANS: A REF: 373
23. ANS: C REF: 374
24. ANS: C REF: 374
25. ANS: B REF: 375
26. ANS: B REF: 376
27. ANS: B REF: 379
28. ANS: D REF: 380
29. ANS: C REF: 381
30. ANS: B REF: 382
31. ANS: B REF: 385
32. ANS: C REF: 387
33. ANS: B REF: 387
34. ANS: B REF: 388
35. ANS: A REF: 389
36. ANS: B REF: 390
37. ANS: C REF: 391
38. ANS: A REF: 392
39. ANS: C REF: 395
40. ANS: D REF: 397
41. ANS: D REF: 397-398
42. ANS: C REF: 396
43. ANS: C REF: 400
44. ANS: B REF: 401
45. ANS: D REF: 402