DOC.

NO: JPE/F/39
J.P ENTERPRISES ISSUE DATE : 02/08/2018
AN ISO 9001 – 2015 CERTIFIED COMPANY REV. NO: 01

CONTEXT OF ORGANIZATION

Understanding the organisation and your context

The organization has determined external and internal issue that are relevant to its purpose
and its strategic direction and that affect its ability to achieve the intended results of its quality
management system. The organization will be monitor and review information about these
external and internal issues. The internal and external issues are as given below:

Internal issues may be:

S.
No.
Type of Issue Category Issue Description
No issue of manpower, easily available or
1 Shortage of manpower No
manpower for work
Training provided for new employees related to
2 Lack of process knowledge Minor work and regular training provided to employees
for skill up-gradation
No issue of working environment, all resources
3 Working environment No
provided for working conditions.

4 Internal communication Minor Verbal communication.

Regular training provided to improve the

5 Performance of Employees Minor
performance of employees.

External issues may be:

S.
No.
Type of Issue Category Issue Description

1 Legal issue related to industry No No issue related to legal

Regular up-gradation to be done according to

2 Technological up-gradation
3 Competitive price / market
4 Customer communication
Minor
customer and market
No issue related to price, regular repetitive orders
No
receiving from customers.
Phone email and meetings are available for
No
communication to customers.

5 Cultural / Social No No issue related to cultural / social.

PREPARED BY: APPROVED BY:

 J.P ENTERPRISES DOC. NO: JPE/F/40
ISSUE DATE : 02/08/2018
AN ISO 9001 – 2015 CERTIFIED COMPANY REV. NO: 01

EXPECTATION OF INTERESTED PARTIES

Understanding the needs and expectations of interested parties

Due to their effect or potential effect on the organization ability to consistently provide
products and services that meet customer and applicable statutory and regulatory
requirements, the organization have determined:
a) the interested parties that are relevant to the quality management system
b) the requirements of these interested parties that are relevant to the quality
management system
The organization has identified the interested parties and their relevant requirements which
are given below.
S.
Interested Party Needs & Expectations
No.
 Quality Products / Services
 Meeting the customer schedule / requirements
1 Customers  On time delivery of products
 Timely resolution of complaints
 Proper and timely communication.
 Timely release the orders / schedules
Suppliers / External
2  Proper and timely communication
Providers
 On time payments
 Time renewal of license.
Regulatory bodies /  Proper follow of related body guidelines
3
Govt. Bodies  Proper and timely communication
 On time payments and returns etc.
 Timely payments and loan payment
4 Banks
 Proper and timely communication
 On time payments
 Good working environment
5 Employment / Staffs
 Low pressure of work
 Good facilities

PREPARED BY: APPROVED BY:

 J.P ENTERPRISES DOC. NO: JPE/F/41
ISSUE DATE : 02/08/2018
AN ISO 9001 – 2015 CERTIFIED COMPANY REV. NO: 01

RISKS AND OPPORTUNITIES

Table of Risk & Opportunity

S.
Risk Details Mitigations Opportunities
No.
Shortage of Raw Alternate suppliers available for  Improve productivity of the
1 organizations to meet the
Material each material and services
customer requirements
Uneven orders / Discuss with tentative schedule with  Technological up-gradation in the
2
Schedules customer for next month
organization
Limited Resources Proper planning of equipment use  Development of new markets
3 of process and preventive maintenance plan
equipment followed effectively

Quality of product Effective inspection monitoring of

4  Improvement in quality of
& services product & services.
services
Excess rejection in Effective implementation of process  Development of new suppliers
5
the process monitoring

Excess customer Effective implementation of final

6  Provide the new jobs to
returns inspection

unemployed persons
Banks provide the loan as per
7 Capital requirement basis of our organization  Improvement in living standards
structure.
to our employees / staff
Review the rates of our services time to
Competition in the  To help in improvement of
8 time from our customers to compare in
market
the markets
country growth

Shortage of skilled Alternate resources available for skilled

9
manpower manpower

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