THE CONSUMER ACT OF THE

PHILIPPINES
Republic Act No. 7394
 PURPOSE:

This law is designed to prevent business that engage in fraud or

specified unfair practices from gaining an advantage over
competitors and provide additional protection for the weak
and those unable to take care of themselves.
 BASIC POLICY:

It is the policy of the State to protect the interest of the

consumer, promote general welfare and to establish standards
of conduct for business and industry. The objectives of this Act
is all focused to the welfare, protection and rights of all the
consumer in the Philippines.
 THIS LAW IS FOR?

This law is for all of us. We benefit for this Act because all of us is
a consumer.
 THE OBJECTIVES OF THIS ACT
ARE THE FOLLOWING:

• Protection against hazards to health and safety; protection

against deceptive, unfair and unconscionable sales acts
and practices;
• Provision of information and education to facilitate sound
choice and the proper exercise of rights by the consumer;
• Provision of adequate rights and means of redress; and
• Involvement of consumer representatives in the formulation
of social and economic policies.
 CONSUMER RIGHTS:

• Right to basic needs

• Right to safety
• Right to information
• Right to choice
• Right to representation
• Right to redress
• Right to consumer
education
• Right to a healthy
environment
 WHO ARE THE AGENCIES
CONCERNED?

• Department of Health:
Food, drugs, cosmetics,
devices, and substances

• Department of Agriculture
Products related to
agriculture:

• Department of Trade and

Industry:
Other consumer products
not specified above
 CHAPTER I – CONSUMER
PRODUCT QUALITY AND SAFETY

The duty of the State:

• To develop and provide safety and quality standards for

consumer products.
• To assist the consumer in evaluating the quality.
• To protect the public against unreasonable risks.
• To undertake research on quality improvement of products
and investigation into causes and prevention of products
related death, sickness, and injury.
 ARTICLES UNDER CHAPTER I:

• Article 7 – Scope of implementing agencies

• Article 11 – The department shall also direct the
manufacturer, distributor, or seller of such product to extend
any or all of the following remedies to the injured person:
To replace the product, the refund the purchase price
or to pay the consumer reasonable damages.
• Article 15 – Imported products
 CHAPTER II – FOOD DRUGS AND
COSMETIC DEVICES

The duty of the state:

• To protect he health of the consumer by ensuring a safe and

good quality of food, drugs, cosmetics and devices and to
regulate their manufacture, sale, distribution and
advertisement.
 ARTICLES UNDER CHAPTER II:

(Food)
• Article 23 – Adulterated food
• Article 24 – Regulations of unprocessed food

(Drugs and Devices)

• Article 29 – Adulterated drugs and devices
• Article 32 – Dangerous drugs
• Article 33 – Banned or restricted drugs

(Cosmetics)
• Article 35 – Adulterated cosmetics
 CHAPTER III – HAZARDOUS
SUBSTANCES

Declaration of Policy:

• The state shall adopt measures designed to protect the

consumer against substances other than food, drugs,
cosmetics, and devices that are hazardous to health and
safety.
 HAZARDOUS SUBSTANCE:

Any substance or mixture of substances which is toxic,

corrosive, irritant, a strong sensitizer, flammable or combustible
or generates pressure through decomposition, heat or other
means, if such substance or mixture may cause substantial
injury or substantial illness.
 ARTICLES UNDER CHAPTER III

• Article 46 – Prohibited acts

Every producers should label their products if those are
hazardous or dangerous, banned hazardous products but still
delivered by producers are strictly prohibited.
 CHAPTER IV – REGULATION OF
PRACTICES RELATIVE TO WEIGHTS
AND MEASUREMENTS

Articles under Chapter IV:

• Article 61 – Implementing agency
The provincial, city, and municipal treasurers shall strictly
enforce the provisions of this chapter and its implementing
rules and regulations.
• Article 62 – Sealing and testing instruments of weights and
measurements
All instruments for determining weights and measures in
all consumer and consumer related transaction shall be tested,
calibrated and sealed every six months by the official sealer.
 CHAPTER V – CONSUMER PRODUCTS
AND SERVICE WARRANTIES

Articles under Chapter V:

• Article 68 (a) – Terms of express warranty
Seller or manufacturers who gives an express warranty
shall set the terms of warranty in clear and readily
understandable language by the consumers, shall identify the
party to whom the warranty is extended, shall state the
products or parts covered of warranty, state what the
warrantor will do in the event of a defect, state what the
consumer must do to avail new product and replace the old
one.
 DESIGNATION OF WARRANTY:

“Full “Limited
Warranty” Warranty”
 CHAPTER VI – LABELLING AND
FARE PACKAGING

The duty of the state:

• The state should enforce compulsory labelling, and fair
packaging to enable the consumer to obtain accurate
information, quality and quantity of the contents of products
and to facilitate comparison of the value of such products.
 ARTICLES UNDER CHAPTER VI:

• Article 77 – Minimum labelling requirements for consumer

products
Label needs its correct registered trade or brand name,
its duly trade mark, duly business name, the address of the
manufacturer, importer and repacker of the consumer product
of the Phil., its general make or active ingredients, the net
quantity of contents, and country of manufacture (imported or
not).
Brand name

Ingredients

Nutrition facts
• Article 78 – Philippine Product Standard Mark

• Article 80 – Special packaging of consumer products for the

protection for children
• Article 84 – Additional labelling requirements for food
(Expiration date, whether the product is semi-cooked,
fully processed, or ready-to-eat, and if the ingredients used are
natural or synthetic.)

• Article 87 – Additional labelling requirements for cosmetics

• Article 94 – Labelling requirements for cigarette

Warning: Cigarette
Smoking is Dangerous
to your Health