SAREEN RAMAKRISHNAN

E-mail : sareenr007@gmail.com
Mobile : +91-9513829890

OBJECTIVE

To acquire a leading and challenging position in a good organization, which

utilizes my knowledge and helps me gain knowledge on new technologies and
use the same knowledge for the Design and Development of the company.

PROFESSIONAL SUMMARY

 Over Four years of IT Experience in Production Support Services.

 Experience in interacting/providing functional assistance to end/business users
in various applications
 Providing Database Support to the Users
 Monitor database performance, implement changes and apply new patches
and versions when required
 Provided technical production applications support and assistance to
customers.
 Provided an in-depth analysis to resolve production and application issues
 Excellent customer service skills with background in phone and email etiquette
 Ensured to escalate unresolved issues to appropriate personnel.
 Manage Service Desk activities to ensure team and individual performance
levels consistently meet.
 Functional responsibilities: Requirements understanding, Writing basic SQL
Select Queries to query the DB and troubleshoot DB related issues, writing
training documents, training end users and providing production support.
 Excellent being a System Admin
 Experience in MS Office Suits(Office 365),Cloud computing System
 Involved in Incident/Problem Management activities.
 Mentored less experienced team members by ensuring appropriate knowledge
transfers.
EXPERIENCE SUMMARY

Production Support Engineer

Publicis Sapient Bangalore, Karnataka.
Payroll Company NLB services
From March 2019 to At Present

 Providing support to the Clients regarding various COTS Application

 Monitoring and Alerting the Issues trough Microsoft Azure Cloud Computing and
Nagios tools.

 Windows Active Directory assistance and troubleshooting.

 Monitoring Database Backups and recoveries.

 control access permissions and privileges for Users

 develop, manage and test back-up and recovery plans
 ensure that storage and archiving procedures are functioning correctly
 carry out capacity planning
 work closely with IT project managers, database programmers
 Controlling and monitoring user access to the database
 Monitoring and optimizing the performance of the database
 Planning for backup and recovery of database information
 Maintaining archived data

Application Support Technical Consultant

Synergy Global Web Solutions Pvt. Ltd, Kannur, Kerala.
From June 2015 to December 2018.

 Have been actively involved in Problem Management for the problem

reported in multiple applications.
 Have been engaged in running scripts in SQL to debug database related issues.

 Documenting recurring/new problems/issues for future reference to act as a

knowledgebase document for the team.

 Manual Testing of Applications and documenting test results.

 Windows Active Directory assistance and troubleshooting.

 Basic Knowledge on SQL Server (2008 & 2012) to troubleshoot issues.

  Conducted demo for new functionalities to the business users when there is a
new patch/build release.

 Actively involved in Conference calls/Email threads to provide updates on

current investigations /work around/solutions.

 Participate in the escalation process, involving senior delivery team both within
organization and at the customer side.

 Weekly/Monthly Status Reporting

System Support Executive

Zenith InfoTech Ltd Mumbai, India.
From January 2007 to May2009.

 Core Banking Training Support for Bank of Maharashtra.

 Training & supporting the bank employees about Zenith’s bank software
 Data migration to the Finance module.
 Analyzing the method of transforming the existing data.
 Reviewing existing migration tools and providing recommendation.
 Providing necessary change and support documentation.
 Perform daily system monitoring, verifying integrity, availability of
Hardware and server resources.
 Perform regular security monitoring to identify possible intrusions.
 Perform back up of operating & Network Administration.
 Perform routine network/ firewall/phone system startup & shutdown
procedures.

EDUCATIONAL QUALIFICATION
1. Bachelor of Commerce in Computer Application.
June 2006, 58%.
Kannur University, Kerala.

2. Plus-Two
May 2003, 63%.
Board of Higher Secondary Examinations, Kerala.

3. S.S.L.C
May 2001, 62%.
Board of Public Examination, Kerala.
PRACTICAL EXPOSURE

Accounting Software : TallyErp9, Peachtree, Final9

Web Browsers : Internet Explorer, Mozilla, Chrome

RDBMS : MySQL, SQL Server, Oracle 9i

Office Suites : MS-Office–97/2000/XP/07, Office 365

Operating Systems : UNIX, Windows/2010/NT/XP/VISTA.

PERSONAL DETAILS

Name : Sareen Ramakrishnan

Sex : Male
Marital Status : Single
Nationality : Indian
Language Known : English, Hindi and Malayalam
Date of Birth : 02/08/1985
Permanent Address : “Sreesailam”,
Thangayam,
Trikkarippur Via,
Kasargod District,
Kerala, India-671310