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(A) A field of study that looks at how people from 3. Conflict resolution refers to
different societies and cultures communicate. (A) The use of techniques, once a disagreement has
occurred, to avoid escalating the problem
1. Avoidance of conflict characterizes: 1. Being assertive means
(A) Passive communication (A) Speaking up for oneself without excluding others
2. This statement best describes healthy conflict 2. Composure is when
(A) It is a type of conflict in which differences are (A) Each party gives up something so that the basic
shared and acknowledged, as long as respect plays an interest of the group can be served.
equally starring role
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3. All of the following are proper ways to avoid
XII 1. Constructive criticism is typically offered from an
conflict, except:
authoritative standpoint such as:
(A) Working within a group
(A) Parent to child
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2. This refers to criticism that does not cause offense
1. All of the following are things to remember when or create more conflict.
trying to solve a conflict, except:
(A) Constructive criticism
(A) React emotionally and assertively
3. Criticism is generally unacceptable from a/an:
2. In conflict, people often use generalization to:
(A) Subordinate
(A) Place blame on the other party
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3. All of the following are things to remember when
1. In regard to constructive criticism, this statement
trying to solve a conflict, except:
best describes the sandwich approach:
(A) Avoid taking a “cooling-off” period
(A) Offering criticism in between two bits of praise.
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2. When offering criticism, one should do all of the
XI 1. Negotiation involves: following, except:
(A) The use of conversation to resolve disputes (A) Encourage a one-sided dialogue
2. In regard to negotiation, the goal of the advocacy 3. All of the following are appropriate steps in
approach is: offering constructive criticism, except:
(A) To get the best possible outcome for yourself (A) Focus on the person
3. Win-lose negotiation can also be referred to as the ------------------------------------------------------------------
(A) Advocacy approach 1. One can refuse to acknowledge personal attacks
when receiving criticisms by:
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(A) Verbalizing solutions that have to do with your
1. When negotiating, all of the following are things to
behavior rather than your personality
keep in mind, except:
2. When receiving criticism, all of the following are
(A) Use complex logic when explaining your side.
points to remember, except:
2. Starting with the easiest topic during a negotiation
(A) Be defensive
will:
3. When receiving criticism, all of the following are
(A) Keep tension from mounting early on in the
points to remember, except:
process.
(A) Utilize aggressive communication