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PD Finals – Part 1 (A) Sharing of opinions as well as advocating for

one’s own rights.


I 1. For true communication to happen
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(A) Ideas have to be snared and understood among
communicators. II 1. According to the lesson, the basis of socialization is
2. All of the following are categories of communication (A) Language
styles, except:
2. All of the following are components of verbal
(A) Passive – Assertive communication, except
3. To recognize your own communication strengths and (A) Gestures
weaknesses, you should:
3. The primary tool of verbal communication is
(A) Understand your own communication style
(A) Voice
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1. The goal of passive communicator is:
1. The most important faculty that sets us apart from
(A) To avoid conflict. other animals is our ability to communicate through:
2. Aggressive communicator is utilized to (A) Language
(A) Protect one’s own ideas and opinions. 2. All of the following are important things to
consider in regard to word choice, except:
3. This statement about passive communicators is most
true (A) Word choice has a lot to do with stressing
syllables
(A) They avoid expressing their own opinion
3. This is defined as the pattern of stress in oral speech
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(A) Inflection
1. The passive-aggressive communicator tends to:
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(A) Go along with the decisions of others but does so
in order to get revenge later. 1. Verbal cues are
2. The passive-aggressive communicator often employ (A) Non-words that convey meaning through sound
this tactic
2. Tone is used primarily to convey
(A) Sarcasm
(A) Emotions
3. This statement characterizes a passive-aggressive
3. The stated most volatile component of verbal
communicator
communication is
(A) “That’s fine with me, but don’t be surprised if
(A) Tone
someone else gets mad.”
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1. In regard to verbal communication, all of the
1. All of the following statements about assertive
following are important things to consider, except
communicators are true, except
(A) Attempts to translate thoughts and emotions into
(A) They use intimidating expressions.
words are often successful.
2. Advantages of assertive communication include all
2. All of the following are improper communication
of the following except:
patterns for a supervisor, except
(A) It makes aggressive communicators concede.
(A) Authoritative but not stern
3. Assertive communicators involves
III 1. All of the following are forms of non-verbal IV 1. According to the lesson, written communication
communication, except was existed for more than
(A) Inflection (A) 5,500
2. This statement about non-verbal communication is 2. Written communication refers to:
most true
(A) The use of written words to communicate or
(A) Non-verbal communication reflects cultural convey meaning
norms.
3. The most popular methods of communication in
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except
1. This body language conveys a lot about what a
person is thinking: (A) Telegraph
(A) Facial expression ------------------------------------------------------------------
2. In western cultures, crossing one’s arms over the 1. All of the following are things to consider in
chest may mean that business writing, except:
(A) One is keeping something in (A) Adopt a more florid style
3. Body language includes all of the following, 2. A personal message is generally not appropriate
except for:
(A) Cues (A) A business memo
------------------------------------------------------------------ 3. The stated most important factor to consider when
communicating in writing is:
1. All of the following are facial expressions that are
(A) the audience
universal throughout the human race, except
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(A) Depression
1. All of the following are disadvantages of written
2. This technique involves subtly mimicking the other
communication, except:
person’s gesture, body language, and even speech
(A) The message can be easily tampered with
patterns
2. All of the following are advantages of written
(A) Mirroring
communication, except:
3. When using the mirroring technique, one should (A) To be able to use sarcasm without being
misunderstood
(A) Not mimic the other person exactly
3. Tips for avoiding misunderstandings in written
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1. During a conversation, looking at the clock (A) Avoiding slang
repeatedly may mean
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(A) Boredom
V 1. To be effective in a conversation, one should:
2. All of the following non-verbal cues may be
interpreted as deception, except (A) Know how to conduct oneself

(A) Yawning 2. Being a good conversationalist may result in all of


the following, except:
3. This non-verbal cue may mean boredom
(A) You being seen as someone who is authoritarian
(A) Slouching
1. Active listening is a way of interacting with others 4. The surface level of a message is called the:
in which one makes a point to:
(A) Content message
(A) Comprehend what is being said
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2. According to the lesson, active listening is most
1. When all group members agree on the same
useful when:
decision, it is called a/an:
(A) Learning a new skill
(A) consensus
3. All of the following statements about active
listening are true, except: 2. All of the following may result in
miscommunication within a group, except:
(A) It involves patronizing the speaker
(A) When members have differing opinions and ideas
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3. Johnny Dewey’s agenda for reflective thinking
1. To improve your ability to talk to others, all of the
includes all of the following, except:
following are things to consider, except:
(A) Criteria implementation
(A) Practice impromptu speaking
4. All of the following are things to remember to be
2. This statement about effective communication is
effective in group communication, except:
most true:
(A) Provide handouts
(A) It is a skill that can be learned
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3. To improve your ability to talk to others, all of the
VII 1. All of the following technological devices enable
following are things to consider, except:
written or verbal communication, except:
(A) Be a know-it-all
(A) Webcams
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2. This is a computer-based technology that allows
VI 1. All of the following are examples of a reference user to type in a message or note, which is then sent
group, except: immediately to the desired recipient
(A) Alumni Association (A) Instant messaging
2. A primary group refers to one that consists of: 3. These websites create a “virtual community” in
which users can create a personal page
(A) Several individuals who have family ties
(A) Social networks
3. In this group category, the members share a
common interest: ------------------------------------------------------------------
(A) Reference 1. All of the following are traditional
communication means, except:
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(A) Email
1. According to William Schutz, interpersonal
communication occurs due to the need for all of the 2. Snail mails refers to:
following, except:
(A) Letters, postcards and documents sent through
(A) Attention
the postal office
2. This refers to our desire to identify with others:
3. This is often used to send important documents
(A) Need for inclusion like contracts and documents that require a hard
signature
3. The way a message is delivered refers to its:
(A) Faxing
(A) Relationship message
1. Benefits of communications technology include 3. According to the lesson, cross-cultural
all of the following, except: communication explores questions of how people
communicate, including all of the following except:
(A) Economies of scale
(A) How individuals use culture to form language
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VIII 1. Much of responsibility for dealing physical
impairments to communicate falls on the: 1. All of the following are steps to maintain an
effective relationship with people of different cultures,
(A) Person with impairment
except:
2. All of the following are things to remember in
(A) Attempt to change a culture only when necessary.
order to effectively communicate with a person with
physical impairment, except: 2. These are ingrained practices that dictate how one
should think, act, and respond to certain situations
(A) Ask them to write it down
(A) Cultural norms
3. This is an example of physical impediment to
effective communication 3. If you have ascertained that cultural barriers are
presenting a problem in effective communication, the
(A) Speech Disorder
first instinct is actually:
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(A) To place the blame on the non-document culture
1. If two people in conflict must work together, it is
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best to:
1. When communicating across cultures, potential
(A) Add a senior to the group
hotspots of contention should be identified, which
2. All of the following are examples of include all of the following, except:
environmental impediments to effective communication,
(A) Engineered status
except:
2. According to the lesson, all of the following are
(A) Speech disorder
issues to consider when communicating across cultures,
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1. One of the most obvious downside of technology (A) Interpretation


in terms of effective communication is that:
3. In regard to communicating across cultures, the
(A) It can fail issue of individualism goes hand-in-hand with the issues
of:
2. All of the following downsides of technology in
regard to effective communication, except: (A) Authority

(A) The content message can be overlooked ------------------------------------------------------------------

------------------------------------------------------------------ X 1. All of the following statements about conflict in the


business setting are true, except:
IX 1. According to the lesson, culture is:
(A) Conflicts are an ideal scenario in the workplace
(A) Anything and everything that makes a person
unique. 2. Conflict becomes bad when:

2. Intercultural communication is: (A) It escalates to a real problem

(A) A field of study that looks at how people from 3. Conflict resolution refers to
different societies and cultures communicate. (A) The use of techniques, once a disagreement has
occurred, to avoid escalating the problem
1. Avoidance of conflict characterizes: 1. Being assertive means
(A) Passive communication (A) Speaking up for oneself without excluding others
2. This statement best describes healthy conflict 2. Composure is when
(A) It is a type of conflict in which differences are (A) Each party gives up something so that the basic
shared and acknowledged, as long as respect plays an interest of the group can be served.
equally starring role
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3. All of the following are proper ways to avoid
XII 1. Constructive criticism is typically offered from an
conflict, except:
authoritative standpoint such as:
(A) Working within a group
(A) Parent to child
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2. This refers to criticism that does not cause offense
1. All of the following are things to remember when or create more conflict.
trying to solve a conflict, except:
(A) Constructive criticism
(A) React emotionally and assertively
3. Criticism is generally unacceptable from a/an:
2. In conflict, people often use generalization to:
(A) Subordinate
(A) Place blame on the other party
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3. All of the following are things to remember when
1. In regard to constructive criticism, this statement
trying to solve a conflict, except:
best describes the sandwich approach:
(A) Avoid taking a “cooling-off” period
(A) Offering criticism in between two bits of praise.
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2. When offering criticism, one should do all of the
XI 1. Negotiation involves: following, except:
(A) The use of conversation to resolve disputes (A) Encourage a one-sided dialogue
2. In regard to negotiation, the goal of the advocacy 3. All of the following are appropriate steps in
approach is: offering constructive criticism, except:
(A) To get the best possible outcome for yourself (A) Focus on the person
3. Win-lose negotiation can also be referred to as the ------------------------------------------------------------------
(A) Advocacy approach 1. One can refuse to acknowledge personal attacks
when receiving criticisms by:
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(A) Verbalizing solutions that have to do with your
1. When negotiating, all of the following are things to
behavior rather than your personality
keep in mind, except:
2. When receiving criticism, all of the following are
(A) Use complex logic when explaining your side.
points to remember, except:
2. Starting with the easiest topic during a negotiation
(A) Be defensive
will:
3. When receiving criticism, all of the following are
(A) Keep tension from mounting early on in the
points to remember, except:
process.
(A) Utilize aggressive communication

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