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Submitted by:
Anjenette P. Ramirez
Romelyn M. Palattao
Kristopher T. Umblas
Emmanuel L. Mangulad
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Table of Contents
TITTLE PAGE ....................................................................................................................................................1
TABLE OF CONTENTS ...................................................................................................................................2
ACKNOWLEDGMENT.....................................................................................................................................6
INTRODUCTION ...............................................................................................................................................7
A. History Ownership Name and General location .......................................................................8
B. Objectives/Mission, Vision and Core Value .................................................................................9
C. Company rules and Regulations .................................................................................................... 10
E. Job Description..................................................................................................................................... 15
I. .RECOMENDATION .................................................................................................................................. 16
V. APPENDICES
1. Documentation ..................................................................................................................................... 29
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
3
CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
ACKNOWLEDGEMENT
We wish to express our deepest thanks and gratitude to the people who inspire us
This training has been made by the supervision, guidance, cooperation and participation
of the following.
To our beloved parents, for all the sacrifices they have done, for their prayers, especially
We would also like to gratefully acknowledge the staffs of Gerry’s Restaurant and
Our deepest thanks to CSU Family for giving us the support and permission to put our
learnings in to real work experience, especially to our College Dean, Professor Lianne T.
Abuan.
We would like to acknowledge also to our beloved OJT adviser, Professor Milagros Suyu
For her support and guidance for making this training possible.
To our friends and classmates for being an inspiration, for encouragement and reliable
consistence.
And above all in our Almighty God who use those people above as an instrument to
extend his love, for giving strength for answering the prayers to make this report
successful.
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
INTRODUCTION
With this training ,the trainees are the one who helped the employees to make
significant works easy. It is also a give and take transaction, students are able to apply
what they have learned on the task given and at the same time giving the employees
time to work on other duties in the establishment.
Most importantly, On-The-Job training is an outlet to built one self. You can gain more
self confidence and self esteem more than the learning you can get from the people you
work with and the experience that would teach you essential things. It is also a way of
gaining friends and knowing new people in the work place. By such means as well you
can learn to adjust with the different and diverse attitude of workmates. It would be
easy for you to adjust in the future.
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
B. Objectives/Mission
Establishment Mission
We serve satisfaction through quality food, relaxing ambience and excellent
service all the time.
Establishment Vision
“To be the best in Filipino dining experience”.
Core Values
Teamwork is unity in action. There is no you me or then in team, only us working
together.
Great teamwork
Responsible and meaningful profit
Adaptability to change
Costumer focus
Excellence
Stewardship
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Uniform Policy
Uniform should always be completed upon in for work.
House Rules
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Perform side duties during lean hours. Side duties and other tasks assigned will
be check regularly by the duty superior, Area and table assignment should be
strictly followed. In case of leaving your AOR inform your partner, co-crew,
proper endorsement and coordination at all times is expected.
Avoid entering to restricted area (cashiers office ,private office, beer storage, bar
area, stock room)
No using company phones for your personal usage.
No using of cell phones during duty hours.
Bring your own tumbler
NO SMOKING OR EATING INSIDE THE EMPLOYEE’S CUBICLE/LOCKER AREA.
No smoking on store and gasoline premises.
AVOID LOITERING around WHEN OFF DUTY in all company premises.
Employee’s area during break time will in ALFRESCO.
Never leave used tables unclean.
NO HORSEPLAY during duty hours.
FIFO, PROPER STOCKING-five controls, proper ordering, proper receiving,
proper storage, proper cooking last touch.
All voids should have an attachment, no attachment consider as charge.
Requisition time of stocks am: 9:00-10:00/ pm: 3:00-4:00
Segregation of waste NABUBULOK at DI NABUBULOK.
IN RELATIONSHIP IF WORK IS AFFECTED ONE OR BOTH MUST GO.
No drinking on store’s premises but with the approval of manager and
franchisee.
A) Drinking after duty is allowed as long as they prioritize their duty, strictly no
late.
Note: House Rules shall be strictly implemented. Non-compliance in this rules would
mean violation on Rule B Section 1, (INSUBORDINATION-failure to carry out reasonable
verbal or written instruction issued by the employee’s superior or other company
officials) of the Company’s Rules and Regulations.
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Attendance
1. Absence without official leave (AWOL) or on being absent, the employee fails to
notify or advise his immediate superior of the cause thereof or even with notice
or advice if in the opinion of the company, the excuse is not justified.
2. Abandonment of work (continuous AWOL of at least 5 days).
3. Unauthorized under time.
4. Habitual or receptive tardiness (after 5 minutes of grace period) for work 3 or
more times.
5. Tardiness of more than 2 hours will be considered AWOL.
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
D. Organizational chart
Dining Staff
Shield Linda
Assistant Store Manager
Team Leaders
Team Leaders
Snooky Lyn
Cashier Cashier
Service Crew
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Kitchen Staff
Shield C. Linda
Assistant Store Manager 1
Team Leaders
Pantry
Dispatcher Fry
Grill
Steward
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
E. Job description
Branch Manager
Responsible for the overall operation and ensure the orderliness and cleanliness of the
establishment.
Assistant Manager
Assisting the general manager and a reliever when the general manager when he is not
around.
Receptionist
She welcome guest with a sweet smile and assist the guest to their tables.
Bar Runner
Responsible for serving the guest beverages and ensure that the service area is always
clean and ready for operations.
Food Runner
Responsible for serving guest food and ensures that the dispatcher area is always clean.
Dining Utility
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Assistant Store Assisting the He can be a Always stay in They should hire
Manager 1 branch reliever stockroom he stockman so that he
(Shield Linda) manager in cant attend all could do his duty as a
charge in the gust needs. manager.
absence of
branch
manager.
Receptionist The She can also be She can’t They may have two
receptionist is a service crew welcome all the (2)receptionists for
first person of guest them to welcome all
whom guest their guest.
see upon
entering in the
establishment.
She can be
seen in front of
the restaurant.
Service Crew The service They cant attend They should hire
crew often all guest need employee to monitor
referred to as all guests
server, waiters
and waitresses
is responsible
in ensuring
customer
comfort and
satisfaction
throughout the
meal
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Food Runner The food They move fast Sometimes they Be attentive to avoid
runner is but make sure move out the conflicts
responsible in that they are foods from the
serving guest careful when kitchen without
food. He they move. asking what table
ensures that number.
the dispatcher
station is
always clean
and ready for
operation.
Dining Utility The dining They check the They cant They should hire
utility is vicinity if it is maintain another one to
responsible for clean cleanliness maintain cleanliness
exceeding because they only
customer have one utility
satisfaction
through
maintaining
the cleanliness
of the
restaurant.
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Operating System
Procedures
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
the different ensure that all -Not all the monitor what
areas. employees are time it is is happening
working well. open inside the
establishment.
Fire -Used to kill -case of a small
extinguisher small fire. fire, the
establishment
would be
ready and so
that the fire
will not spread
out.
Mosquito -Used to trap -Reduces
Trap mosquitoes customers
and insects. complaints in
case of food
contamination
of insects.
Sound -Used to -Entertainment -Sometimes -Maintain the
System entertain the music is volume of the
customers. too loud that sound system
can cause For the
disturbance convenience of
to the the customers.
customers.
Facilities and Facilities They regularly
Equipments -bar check and
-function hall monitor the
-alfresco cleanliness and
-toilets orderliness of
-parking area the area.
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
and stand
- ice shovel
- ice bucket
and ice tong
- ice chipper or
pick
- bar tray
Work atmosphere
The dining
The lay-out
Lay out and area and
ventilation function room design is
are well elegant and the
ventilated. interiors are
-The kitchen very
area is well captivating
organized.
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
III. MENU
Appetizers
Soups
Kilaw
Vegetables
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Pork
Beef
Chicken
Char-Grilled
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Sizzling Section
Rice
Merienda
Desserts
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
I. Conclusion
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
The road to future, to happiness and good social relation starts with knowing
ourselves, our potentials and capabilities, strength, weaknesses, opportunities and
limitation. It is in understanding ourselves that we gain confidence to face the real
world, and to become our own persona.
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
Learning Insight
Aside from the experience that I encounter in our training , this Training allowed me to
get acquired with the employees of Gerry’s. Being with them is a pleasure because I was
working with them. During my stay there as trainee, they kept on encouraging me to
study hard and to do my best always.
I really had a very meaningful and memorable OJT at Gerry’s. Though I already finished
working there as a trainee, I am looking forward working with them, not as trainee
anymore, but a professional like them , someday.
ANJENETTE P. RAMIREZ
My Learning Insight
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
ROMELYN M.PALATTAO
LEARNING INSIGHT
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
EMMANUEL MANGULAD
Learning Insight
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
As I enter in Gerry's restaurant and Bar, I have no idea with all on how they work. And
I'm Afraid that I'm not going to perform well in preparing and serving the food. My first
week in the restaurant is I observed them well, their work and their relationship with
each other. And time passed by I become comfortable, And I learned also on how to deal
with customers and be attentive in giving them their request or needs. I also conquer
my fear in dealing with the guest.
After my training, I learned a lot of things which will give me ideas and knowledge in the
future. I learned on how to be patient in serving the food and in preparing it and in
dealing with the guest and be attentive. This will help me become stronger and mature
in terms of work. It enhance my skills, abilities and knowledge on actual work
performance enable to serve the public related to many chosen fields of specialization.
Many sacrifices and challenges I experience in Gerry's Restaurant and Bar but it
worthwhile because it becomes us stronger.
KRISTOPHER UMBLAS
X. APPENDICES
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
A. DOCUMENTATION
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
B. CURRICULUM VITAE
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
ANJENETTE P. RAMIREZ
PERSONAL INFORMATION
Age :20
Date of Birth :February 21, 1999
Place of Birth :Malabbac , Iguig, Cagayan
Gender :Female
Height :5’5”
Weight :63 kg
Civil Status :Single
Religion : Roman Catholic
EDUCATIONAL BACKGROUND
TERTIARY : Cagayan State University
Caritan Sur, Tuguegarao City, Cagayan
Bachelor of Science in Hospitality Industry Management
2015-PRESENT
Kristopher T. Umblas
Cabuluan West Ballesteros Cagayan
+639395023546
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CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT
PERSONAL INFORMATION
Age :20
Date of Birth :January 29, 1999
Place of Birth :CVMC
Gender :MALE
Height :5’6”
Weight :70
Civil Status :Single
Religion : Penticost
EDUCATIONAL BACKGROUND
2011-2015
2005-2011
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