A STUDY OF USERS OF LIBRARY SERVICES AND THEIR

SATISFACTION
Dear all student,
We are the student of DYPIMS, doing the research work on the topic “A
STUDY OF USERS OF LIBRARY SERVICES AND THEIR
SATISFACTION” providing with question to conduct a survey on personal
and cultural value as factor in user satisfaction and help us in the study and
your information will be kept confidential.

Name:
E-mail ID:
Gender:

Rating: 1- Strongly Satisfied, 2- Satisfied, 3- Neutral

4- Dissatisfied, 5- Strongly Dissatisfied

Sr. Questions 1 2 3 4 5
No.
1. Arrangements of book shell according to section
2. Requisite books are available in library
3. Books and computers are kept in good working
condition
4. You are satisfied with the availability of
Newspapers
5. Staff is interactive
6 Library staff is knowledgeable and provide
required information
7. Sitting arrangement of reading hall is comfortable
8. Library atmosphere that inspire study and learning
9. Usually use the electronic database on the internet
while researching.
10. Library contains different types of Novels, Auto
Biographies, Magazines, and Journals for extra
knowledge.
11. Library contains different types of Novels, Auto
Biographies, Magazines, and Journals for extra
knowledge
12. Library contains different types of CD’s, Research
Paper for extra knowledge.
13. Library provides computers with internet facilities

14. Your library provides E- books

15. Xerox facility is available in library

16. Your Library provide you with notice board for

day-to-day information
17. Is your library open for information 24/7 and 365
days
Please complete each question as accurately as possible.

1. How often do you use the library?

a. Every day
b. 3-5 times per week
c. 1-2 times per week
d. 1-3 times per month
e. 1-3 times per semester
f. Never

2. How long do you stay at the library when using it for research?
a. More than 4 hours
b. Between 2-4 hours
c. 1-2 hours
d. Less than 1 hour
e. Less than 0 hour

3. Do you have online library access services from your home?

a. Yes
b. No
4. Reference desk
a. Excellent
b. Good
c. Just ok
d. Poor
e. Don’t use

Please check the appropriate box below regarding your level of

satisfaction
Rating: 1- Strongly Agree, 2- Agree, 3- Sometimes Agree
4- Disagree, 5- Strongly Disagree
Sr. 1 2 3 4 5
No
1. I am very satisfied with the quality of
services I receive at this library
2. The services I receive at this library are
valuable to me
3. I am frequent user of library
4. I depend mainly on Library for my
information needs

Suggestion:
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entire question with perfect patience.