What is this world of Digital Robots? How can we take out the Robot out of human?

How will AI
(Artificial Intelligence) contribute in automation? How will intelligent automation assist managers and
other employees with efficiency and productivity? Why do we need RPA (Robotic Process
Automation)? What are Bots? Some of the intriguing questions which we all are thinking in our
respective organizations.
To begin, let’s take any organization which uses below business processes to run business.

 Order to Cash (OTC)

 Procure to Pay (PTP)
 Mass email archive
 Master Data Management
 Gather social media data
 Extract and publish data in a report format
 Filling in forms
 Copying and pasting data
Executing above mission critical and repetitive manual business processes with high volume and
accuracy is time consuming for humans to perform. To run these processes with desired SLA’s is an
expensive proposition. Some of these processes also rely on insights on human reasoning that these
ERP/Enterprise Applications can’t replicate. Eventually any manual process or dependency on human
intervention slows down the organization leading to increase in time to market, operating costs and
inefficiency.
To tackle the challenges to execute these manual business processes which require knowledge of
business, technology integration and human reasoning can be solved by automating using Robotic
Process Automation (RPA). RPA tools use bots to carry out the functions that are normally done by
skilled resources. It is generally used to automate routine, methodical, repetitive, rules and instruction-
based activity. In some cases, these activities automated through RPA may be of low value and prone
to human error. However, sometimes these business processes might require a thoughtful
consideration. Not just perform automated activities, but also interpret inputs, activities and conditions
and respond in different ways, according to parameters set by users. RPA coupled with AI can facilitate
to build human like capabilities such as recognize handwriting, identifying images, pattern recognition
and natural language processing. This can help to solve complex labor activities requiring expert
judgment or complex decision making at greater scale, speed and accuracy than humans.
RPA with AI can help organization to improve the business processes to execute quicker and at lower
operating costs. It brings a prospect of greater leadership confidence and control. The other benefits
beyond cost reduction include:

 Reduction in manual errors

 Improve data quality
 Increased scope for data collection
 Improved business results – Employees focusing on higher value-added activities
 Reduced human contact with sensitive and Personally Identifiable Information (PII) data*
 Reduced fraud and foster better compliance
*Guess what, Robots or Bots doesn’t gossip!