Onsite Service Call Report

lenovo India Pvt. Ltd.

1800 419 4666-Think
1800 419 7555-Idea
1800 208 7555-Tablet

SO No. 7009381167 Type

Customer Details Call Details
Customer Name Suraj Kumar Call Logged Date 6/7/2019 10:52:58 AM
Company Suraj Kumar Part Delivery Date NA
Address with Pin Code Mukuntpur part 1,D-BLOCK,galli no Cust. scheduled date and time 6/10/2019 10:51:30 AM
4, h.no 472,near gyan public
school,,NORTH DELHI,110042
Phone numbers 7011055969 Reason for Delay in engineer visit NA

Engineer Details Call Status Explanation

Full name Kavinder Singh Call Closed No Part Replace problem reported system not powering
on,
Lenovo ID # SY1309450 cheeked and found there is lcd screen
demeg update to fs team mr kiran and
his inform to customer to send a mail
in lancare after lencare approval we
take some action
ATA Geo Codes 28.7418429000,77.1802062000

System Details Model Serial No. M/c Type Engineer arrival 6/8/2019 4:03:51 PM
Dt/time
PCG LENOVO PF1F6BPM 81DE01Q6IN Activity Start Dt/time 6/8/2019 4:03:51 PM
NOTEBOOK || UNK Activity End Dt/time 06/08/2019 04:57:06 PM
Problems Reported : Issue : No powerDOP : 3rd June 2019Suspected part : MBDCartoon box is availableResolution : Need to process for MDOA.
Observations/Action problem reported system not powering on,
Taken : cheeked and found there is lcd screen demeg update to fs team mr kiran and his inform to customer to send a mail in lancare after
lencare approval we take some action

POST-REPAIR CHECKLIST -
Power on/Shutdown Not Working Hard Drive/Optical Drive Not Working
function/Hinges/Bezel
AC Adapter and Battery Not Working USB and other I/O Ports/SD Not Working
Slot/SIM slot
Display Not Working Speakers/Audio Jack/web Cam Not Working
Keyboard/Touchpad/touchscreen/sty Not Working LAN Port/Wifi/WWAN/Bluetooth Not Working
lus
Serial Number Verify No After replace MBD SN update No

LSC code/Result/Part Fail

Part No. Description Def Serial no Good Serial no

Disclaimer : Services under this Repair Order form are subject to the terms and conditions in Lenovo Limited Warranty and/or applicable
Lenovo Service Contract *, It is the Customer`s sole responsibility to complete a back of all existing data ,software and programs on affected
system before receiving services. Except as agreed to in writing between customer and lenovo,
Lenovo Service Offerings do not include the loading or reloading of the Customer`s application software or the Customer`s data as set out in
the terms and conditions*.
LENOVO WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA,SOFTWARE OR LOSS OF USE OF ANY
COMPUTER OR NETWORK SYSTEMS

Customer Remarks: its not..working kindly help on.it

Customer Engineer
Signature : Signature :
 Customer Feedback Form

Service order ID 7009381167 Date 06/08/2019 04:57:06 PM

Onsite Engineer Kavinder Singh

Dear Customer,
Thank you for providing as opportunity to service your Lenovo System, To serve you better we need your feedback on the service provided.

Please rate following questions on scale of 10 to 0

_____________________________________________
10-Delighted 9- Satisfied 0- 8 Not at all Satisfied

On-Site Service: Check 'Not applicable' for any aspect which is not relevant to your support experience.Please rate your satisfaction with the following
aspects of the on-site service representative who handled your incident

Overall experience: Overall, how satisfied are you with the support on your Lenovo product
NA 10 9 8 7 6 5 4 3 2 1 0

First Time Resolution: Number of visits taken by the technician to fix the issue faced with Lenovo product
NA 1 2 more
than 2

Accepted Resolution How satisfied are you with the total time it took to resolve your issue or question with your Lenovo product?
Time:
NA 10 9 8 7 6 5 4 3 2 1 0

Recommendation: How likely are you recommend Lenovo to a friend or colleague

NA 10 9 8 7 6 5 4 3 2 1 0

Suggestions or comments if any

_________________________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________________

Name: Suraj Kumar Contact No. : 7011055969 Signature :