Documente Academic
Documente Profesional
Documente Cultură
CHAPTER 11
COMMUNICATION
1. Provide information.
2. Explain actions and decisions that may appear inconsistent.
3. Refrain from shooting the messenger.
4. Maintain open communication channels.
c. Electronic Communication
1. E-mail
The advantages: quickly written, edited, and stored, easily distributed, low
cost.
ORGANIZATIONAL BEHAVIOR SUMMARY
Keane Indira Nariswari
The drawbacks:
- Risk of misinterpreting the message
- Drawbacks for communicating negative messages.
- Time-consuming nature.
- Limited expression of emotions.
- Privacy concerns.
2. Instant Messaging and Text Messages
Advantages: “real time” e-mail transmitted straight to the receiver’s desktop.
Disadvantages: can be intrusive and distracting.
3. Social Networking
4. Blogs
5. Video Conferencing
Managing Information
Information overload A condition in which information inflow exceeds an
individual’s processing capacity.
Threats to information security.
Choice of Communication Channel
Persuasive Communications
a. Automatic and Controlled Processing
Automatic processing A relatively superficial consideration of evidence and
information making use of heuristics.
Controlled processing A detailed consideration of evidence and information
relying on facts, figures, and logic.
b. Interest Level the higher interest, the more careful the info is processed
c. Prior Knowledge the more well informed, the more likely to use controlled
processing strategies.
d. Personality Need for cognition: a personality trait of individuals who are most
ORGANIZATIONAL BEHAVIOR SUMMARY
Keane Indira Nariswari