CURRICULUM VITAE

Personal Profile-
Name- Aadya Saraswat
Father’s Name- Mr. Satindra Sharma
Date of Birth- 28/08/1994
Contact No. – 09711160965
E-mail – aadyasaraswat28@gmail.com

CAREER OBJECTIVE:-
Seeking for a long term career in an esteemed organization where, on getting a chance, I will prove my skills and will contribute
to the growth of the organization. A job which supports my professional self-development and allows me to forward the aims
of the company by providing key skills and work to complete organizational goals and targets.

KEY SKILLS:

 MS Office Basics
 Creative, insightful and innovative
 Good written and oral communication skills
 Coordination – Team working skills
 Multitasking
 Ability to prioritize work independently
 Influencing, leading, and delegating abilities

WORK EXPERIENCE

May 2016 till Date–

Associate at British Telecom
 Responsible for billing related issues of customers
 Helping Customer’s faults and complaints related to BT products
 Doing Root Cause Analysis to improve process quality
 Handling escalations related to BT TV and Broadband
 Working on Complex faults, getting updates from engineering team

Achievements in BT:-
 Awarded as Best Associate in October’18 by Libby Barr(MD Customer Service)
 Introduced CBS Band for the first time in Annual Function, 2017
 Inaugurated BT Challenge Cup 2018 with Band Performance
 Awarded for Classical Dance performance in Annual Function 2019

Sept 2013 to April 2016 –

Sales Executive at Excellence Pioneers

 Assist an average of 40 customers a day, recommending the best product as per requirement
 Strategized with team to achieve best target
 Exceeded sales by 20%
EDUCATIONAL QUALIFICATION:-

 B.com from B.R. Ambedkar University, Agra in year 2015

 12th Passed from CBSE Board in year 2012
 10th Passed from CBSE Board in year 2010

HOBBIES:-

 Classical Dance
 Singing
 Fitness Activities
 Travelling

Date:
Place: Gurugram (Aadya Saraswat)