RASHI SALUJA

99, VIGYAN VIHAR, DELHI – 110 092

| +91 88004 46614 |
rashisaluja@ymail.com

PROFESSIONAL PROFILE

A result oriented professional with 13+ years of rich hands on experience in the
following areas:
 Hospital Operations
 Human Resources
 Administrative Implementation
 Cost Analysis
 Facility / People Management

EXPERIENCE

October 2011 to till date Head - HR /Admin

Reporting to Managing Director
Indo Gulf Hospital & Diagnostics (A Unit of Indo Gulf Diagnostics & Research Centre
Pvt. Ltd.)
· Plays a vital role in the administrative and smooth running of daily activities.
· Involved in the coordination and implementation of office procedures and
frequently have responsibility for specific projects / tasks.
· Implementing HR policies, recruitment, and salary management.
· Develop and maintains a human resources system that meets top management
information needs.
· Plans and conducts new employee’s orientation, Manpower planning, cost
analysis related to manpower.
· Keep record of personnel transactions such as hires, promotions, transfers,
performance reviews and termination.
· Preparing proper roster for all departments and maintaining leave
management system.
· Coordinating the recruitment process with higher management.
· Responsible for coordinating with the contractor, their wages bills, PF & ESI
Challans, finalizing the agreement etc.
· Work involves both written and oral communication, word processing and
typing, organizational and presentational skills, as well as the ability to multi
task.
· Involve in letter drafting, checking / updating and replying emails, creating and
 maintaining filling system, scheduling meetings and many more.
· Sorting and distributing incoming post and organizing and sending outgoing
post.
· Responsible for letter drafting, legal consultation related to lawyer.

June 2010 – Sept. 2011 Branch Administrator, Mother’s Pride Pre-school and Presidium School
· Handling a strong team of Junior Administrator, Kitchen in-charge, Stock in-
charge, Facility in-charge, Fee in-charge, Front Office Manager, Transport team
apart from helper staff of approx.. 60 people.
· Handled all branch expenses, managed successful events within and outside
the branch
· Handled recruitment events, orientation of new employees, preparation of
salaries and performance reviews.
· Handled infrastructure maintenance, development, beautification by
comparative analysis, budgeting and cost optimization.

July 2005 – April 2010 Customer Care Officer, BSES Yamuna Power Limited
· Handled all VIP consumers (MP’s, MLA’s, MCD Counselors, and Eminent
Citizens like RWA’s)
· Resolution of complaints within timeframe set by DERC and timely submission
of replies in CGRF and other courts.

Nov. 2002 – July 2005 Customer Care Manger, Bharti Cellular Limited
· Recruited as Customer Care Officer and later promoted as Customer Care
Manger for Landline and Broadband Services.
· Handled HNI customers and corporate deals with best packages and assure
timely issuance/activation by operations team.
· Resolution to all customers’ issues / complaints / queries with the assurance of
zero percent escalations.

Achievements
· Awarded by Hon’ble Chief Minister, Smt. Sheila Dixit for outstanding
performance in Bhagidari meet.
· Awarded as Star Customer Care Officer for financial year 2007 – 08.
· Awarded with cash as Best Administrator for East zone in the year 2010.

EDUCATION

2006 - 08 MBA (Human Resources), Guru Jambheswar University, Hisar

1992 - 95 Bachelor in Arts, Delhi University

1991 - 92 Senior Secondary, Prabhu Dayal Public School, Shalimar Bagh

1989 - 90 Matriculation, Prabhu Dayal Public School, Shalimar Bagh

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