Understanding Your Utilities Bill

-*- Demonstration Powered by HP Exstream 09/19/2018, Version 9.0.104 64-bit (DBCS) -*-
October 2018 Bill
Key Features Account No. 89XXXXXXXX

Front Page CUSTOMER NAME

2 KALLANG SECTOR
#10-08
QA
1
Total Amount Payable:

Payment Due: 02 Nov 2018

$35.73

SINGAPORE 349277
This is your tax invoice for
(150001U) 2 KALLANG SECTOR #10-08 SINGAPORE

Payment Details
153-000001-00001-0001 349277
1
This is the total amount payable for the current month and the
payment due date. 2 B illing P eriod
19 Sep 2018 - 18 Oct 2018
B ill Date
19 Oct 2018
Account T ype
Domestic
Deposit
$120.00

Current Charges Consumption Trend Total

(kWh) - - - - 280

Account Summary
------- 268
2
Electricity Services $61.01
The billing period, date of the bill, account type and amount of Usage: 283 kWh

deposit are provided here. Usage

MAY
295
JUN*
323
JUL
314
AUG*
301
SEP
313
OCT*
283

(kWh) - - - - 64
------- 60

3 Consumption Graphs 3 Gas Services

by City Gas Pte Ltd (as Trustee)
$7.18
Usage: 39 kWh
These bar graphs reflect your electricity, gas and water consumption. Usage
MAY
39
JUN*
44
JUL
42
AUG*
44
SEP
44
OCT*
39

They allow you to monitor your usage pattern of each service and (Cu M) - - - - 14.0
------- 12.8

compare with your neighbours and the national average. Water Services $36.93
by Public Utilities Board
Usage: 13.5 Cu M

The neighbour average is derived based on the average usage of

MAY JUN* JUL AUG* SEP OCT*
Usage 15.0 13.8 14.6 14.7 14.9 13.5

similiar housing types within a block or street for landed premises. - - - - Neighbour average ----------- National average *Estimated month

Utilities Saving Tip

4 Useful Tips 4 Service your air conditioner regularly. Besides the air filters, the
condition of other components of an air conditioner (e.g. refrigerant,
pipes and motors) also affects its efficiency. An air conditioner that is
5 Refuse Removal
by Veolia ES Singapore P L
GST
$7.71
$7.56
You will find tips and advice on how to be more energy and water poor in efficiency tends to use more electricity.
Find out more utilities saving tips at www.spgroup.com.sg Current Charges:
$120.73
(Inclusive of GST)

efficient.
SP Services Ltd: Co. Registration No. (199504470N) | GST Registration No. (M2-8920920-4) For details on difference between current charges
and total amount payable, see Summary of Charges

5 Total Charges for the Month

Total charges for the current month, before accounting for any
outstanding balance. For cheque payment: Crossed cheque is to be made Payment Due: Total Amount Payable:
payable to ‘SP Services Ltd’. Please detach and mail
this portion with your cheque to Orchard P.O. Box
341, Singapore 912312. (No receipt will be issued.
02 Nov 2018 $35.73
6 Bill Stub 6
Please do not send post-dated cheque.)
Account No Cheque No
Please make full payment by the due date to avoid $0.50 Pink Notice Fee and 1% Late Payment Charge.

Bank:
89XXXXXXXX Branch:
For payment by cheque, please fill in the details and mail this portion
with the cheque. For payment at Customer Service Centres, this *P20189XXXXXXXX* *00000035.73*
portion will be retained by SP Services for record.
89XXXXXXXX 000000003573

41012937297-/C Page 1 of 3 153-000001-00001-0001

Key Features
-*- Demonstration Powered by HP Exstream 09/19/2018, Version 9.0.104 64-bit (DBCS) -*-
QA October 2018 Bill
Account No. 89XXXXXXXX
Back Page
Summary of Charges
Balance Brought Forward from Previous Bill $123.73
7 Summary of Charges
GST Voucher - U-Save for Oct 2018
Payment on 09 Sep 2018 - Thank You
-$85.00
-$123.73
This section shows any balance brought forward from the previous
7 Outstanding Balance -$85.00
month and the total amount payable for the month.
Current Charges due on 2 Nov 2018 02 Nov 2018 (Fri) $120.73

Total Amount Payable $35.73

Summary of U-Save
8 Summary of U-Save
Opening Balance $0.00 This section shows GST Vouchers received, U-Save used and the
8 GST Voucher - U-Save for Oct 2018
U-Save Used
-$85.00
$85.00 remaining balance .
Closing Balance $0.00

Breakdown of Current Charges

Electricity Services
Usage Rate ($) Amount ($) Total ($)
9 Breakdown of Charges
Electricity Estimated on 18 Oct 2018
Gas Services by City Gas Pte Ltd (as Trustee)
283 kWh 0.2156 61.01 61.01
This reflects the number of units of water, electricity and gas you have
Gas Estimated on 18 Oct 2018 39 kWh 0.1842 7.18 7.18 used in the billing period.
Water Services by Public Utilities Board
9 Water Estimated on 18 Oct 2018
Waterborne Fee
13.5 Cu M
13.5 Cu M
1.2100
0.9200
16.34
12.42
The Sanitary Appliance Fee (SAF) and the Waterborne Fee (WBF) are
Water Conservation Tax
Refuse Removal by Veolia ES Singapore P L
$16.34
1 Qty
50%
7.71
8.17
7.71
36.93
7.71
levied to offset the cost of treating used water and for operating and
Subtotal
GST $112.83 7%
112.83
7.90
112.83
7.90
maintaining the used water network.
Current Charges:
$120.73
(Inclusive of GST)
A water conservation tax is charged for the use of water. It is levied by
10 l
Meter Reading
To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 18 Nov 2018 via SP Utilities Mobile App or
the Government to reinforce the importance of conserving water.
www.spgroup.com.sg or WhatsApp your meter photo to 8482 8636.

11 Notices Charges for refuse removal vary depending on the type of premises and
l Payment received on or after 19 Oct 2018 may not be included in this bill.
the geographical location.
Contact Information

Meter Reading
General Enquiries: 1800 222 2333 Customer Service Centre Emergency Numbers

12 8 Cross Street #02-01 to 03 Manulife Tower

Singapore 048424
Electricity: 1800 778 8888 10
Payment Arrangement: 6671 7100
customersupport@spgroup.com.sg Water: 1800 225 5782 (CALL PUB)
Fax: 6304 8229 www.spgroup.com.sg Gas: 1800 752 1800 Your utilities meters are read once every 2 months. In the months when
This bill serves as a tax invoice for the collection of:
- Electricity charges for SP Services Ltd and SP PowerAssets Ltd (200302108D) or Ohm Energy Pte Ltd (201501015E) or Tuas Power Supply Pte Ltd (200004985K) or Red Dot Power (201003305K) or Greencity Energy (201731014R)
your meters are not read, you may follow the instructions here to submit
your meter reading.
- Gas charges for City Gas Pte Ltd (as Trustee) (M90356440A)
- Water charges, NEWater charges, water conservation tax and waterborne fee for the Public Utilities Board (MB-8100014-4)

11 Notices
Different payment options with SP Services Important announcements and messages will be reflected here.
Internet Banking Mobile App
DBS Bank Ltd Download SP Utilities mobile app
OCBC Bank from Apple Store or Google Play to

12 Contact Information
United Overseas Bank Ltd pay bills using credit card and get

13 Citibank Singapore Ltd customer support via live chat.

Self Help Machines

You can pay your bill at SingPost
Self-Service Automated Machines (SAMs),
Counter Payment
Cash, NETS, Cashcard payments
can be made at post offices and
For any queries or emergencies, you can find the necessary numbers for
all your utilities here.
NETS Self-Service Stations, AXS Stations 7-Eleven stores.
and DBS/POSB/OCBC ATMs.

Find out other payment options at www.spgroup.com.sg

We may, from time to time, contact you to obtain feedback or inform you about the services and offers of SP Services and its trusted partners. If you do not wish to be contacted, please email us at
customersupport@spgroup.com.sg. Please visit www.spgroup.com.sg to read our T&Cs.
13 Payment Options
41012937297-/C Page 2 of 3 153-000002-00001-0001
You can find all the payment options available and choose one that is
most convenient for you.

Understanding Your Utilities Bill

Buying from Wholesale Electricity Market
Key Features May 18 Electricity Bill Dated 18 May 2018

Front Page
Account No : 9300000000
Type : DOM-SRLP
EG Scheme : Normal
Invoice No : 5000074114
Security Deposit :
NAME OF CUSTOMER
1 TL Cash Deposit $35.00

Security Deposit
2C AURA DRIVE
1 #02-000
MSSL Cash Deposit $65.00
SINGAPORE 012345
TL Cash Deposit
Security deposit held by SP PowerAssets who is the  602-000001-00001-0001 This is your tax invoice for
2C AURA DRIVE
Transmission Licensee. #02-000
SINGAPORE 012345

MSSL Cash Deposit SUMMARY OF CHARGES 03 Apr 2018 to 03 May 2018 Amount ($) SP Services Ltd
Orchard P.O. Box 341
Balance B/F from Previous Bill 162.01
Security deposit held by SP Services who is the Market
Singapore 912312

2
Payment Received 0.00
Co. Registration No.: 199504470N
Amount Overdue 162.01
Support Services Licensee. Total Current Charges due on 01 Jun 2018 3,379.02
GST Reg No.: M2-8920920-4
Phone: 1800 2338000
Fax: 6304 8633
Total Amount Payable $3,541.03 Email: choice@spgroup.com.sg

Payment received on or after 17 May 2018 may not be included in this bill. Retailer: SP Services Ltd

Summary of Charges
Phone: 1800-2338000
2 Please pay any overdue charges immediately to avoid disruption to electricity supply.

This section shows any balance brought forward from the CURRENT MONTH CHARGES Usage Rate ($) Amount ($) Total ($)

previous month and the total amount payable for the 3 Electricity Supply Charges
Total Electricity Charge 23,147.24 kWh 0.0900 2,083.25 2,083.25
month.
4
Vesting Contract Debit/Credit
Vesting Contract Debit/Credit 925.89 kWh 0.0100 9.26 9.26
Transmission Charges
5 Off Peak Period Charge 7,424.00 kWh 0.0399 296.22

3 Electricity Supply Charges Peak Period Charge

Recurring Market Support Service Charges
14,942.00 kWh 0.0531 793.42 1,089.64

This reflects the cost of electricity supplied based on the 6 Meter Reading and Data Management 1.00 Unit 2.1800 2.18

amount of electricity consumed during the billing period. Market Development and Systems Charge 23,147.24 kWh 0.0040 92.22
Retail Settlement Uplift 23,147.24 kWh 0.0011 26.32 120.72
Non-Recurring Market Support Service Charges

It reflects the gross electricity usage and electricity rate 7 EBT- Ad-hoc Meter Reading 1.00 Unit 20.00 20.00
EBT- Special Read Request 1.00 Unit 20.00 20.00 40.00
based on the Uniform Singapore Energy Price (USEP) and Subtotal $3,342.87
other ancillary charges. Please refer to
https://www.emcsg.com/marketdata/priceinformation for
more information.

Vesting Contract Debit / Credit

For cheque payment: Payment Due On Account No Cheque No Bank/ Branch
4 Crossed cheque is to be made payable to
'SP Services Ltd'. Please detach and mail
01 Jun 2018 9300000000
this portion with your cheque to 'Orchard P.O.
This reflects the allocated portion of vesting contract 8 Box 341, Singapore 912312'.
(No receipt will be issued. 'Please do not send post-dated cheque'.) Total Amount Payable $3,541.03
charges based on your electricity consumption. The amount
of Vesting Contract Debit/Credit varies based on each  

users’ consumption pattern. For more information on

vesting contracts, please visit Energy Market Authority’s
 
website www.ema.gov.sg.
5000074114-/C1 Page 1 of 2 602-000001-00001-0001

5 Transmission Charges 7 Non-Recurring Market Support Service Charges

This refers to network costs charged for the use of SP The Non-Recurring Market Support Services Charges are only
PowerAssets transmission system, which is used to transmit applicable for ad-hoc or special requests.
electricity to consumer premises. For accounts with
low-tension supplies, only the Off Peak and Peak Period For more details on Non-Recurring Market Support Service Charges,
charges are charged. please refer here.

6 Recurring Market Support Service Charges 8 Bill Stub

This reflects the cost of market support services such as For payment by cheque, please fill in the details and mail this
meter reading and data management provided by SP portion with the cheque. For payment at Customer Service Centres,
Services, the Market Support Services Licensee. this portion will be retained by SP Services for record.

For more details on Recurring Market Support Service

Charges, please refer here.

Key Features
May 18 Electricity Bill Dated 18 May 2018
Account No
Type
: 9300000000
: DOM-SRLP
Back Page
EG Scheme : Normal
Invoice No
Security Deposit
: 5000074114
:
9 Non-Recurring Financial Charges
NAME OF CUSTOMER
2C AURA DRIVE
TL Cash Deposit
MSSL Cash Deposit
$35.00 This refers to one-time charge, where applicable, for
$65.00
#02-000
SINGAPORE 012345
security deposits, late payment charges and pink notice
602-000002-00002-0001 This is your tax invoice for
fees.

2C AURA DRIVE
#02-000
SINGAPORE 012345
10 Cumulative Metered Electricity Usage (kWh)
CURRENT MONTH CHARGES Usage Rate ($) Amount ($) Total ($) This refers to the total electricity usage within your billing
Non-Recurring Financial Charges period.
Security Deposit Refund** -200.00
Pink Notice Fee 0.50

9 Late Payment Charge** 1.62 -197.88

Losses and Unaccounted for Electricity (kWh)

Total Charges 3,144.99 3,144.99
Goods & Services Tax 11
$3,343.37 7% 234.03 234.03
$3,379.02
This refers to electricity losses in the transmission system
Total Current Charges Inclusive of GST
and is computed by multiplying the Cumulative Metered
10
Details for 03 Apr 2018 to 03 May 2018 USAGE
Electricity Usage by the Transmission Loss Factor, as
Cumulative Metered Electricity Usage (kWh) 22,366.00
11 Losses and Unaccounted for Electricity (kWh) 781.24 approved by the Energy Market Authority.
12 Gross Electricity Usage (kWh) 23,147.24
Peak Interval Electricity Usage (kW) 40.00
13
We plan to read your meter(s) on 03 Jun 2018. To check the identity of our staff, please call 1800 2222 333.
To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 03 Jun 2018,
12 Gross Electricity Usage (kWh)
via SP Services Mobile App or www.spservices.com.sg or WhatsApp your meter photo to 8482 8636. This is the sum of ‘Cumulative Metered Electricity Usage’
**Not subject to GST and ‘Losses and Unaccounted for Electricity’.

13 Peak Interval Electricity Usage (kW)

This is the maximum electricity usage per half-hourly
14 interval recorded in the billing period.

14 Bar Graph for Past Consumption

These bar graphs reflect your monthly electricity
consumption. The graphs help you to monitor your usage
patterns and compare your consumption versus that of
your neighbours and the national average.

The average consumption of your neighbour is computed

based on the average usage of similar housing types
within a block or street for landed premises.
5000074114-/C1 Page 2 of 2 602-000002-00002-0001