SHB - Companion Volume Implementation Guide V3.0 - Final Sept 18

SHB Hairdressing and
Beauty Services Training

Package V3.0
Companion Volume Implementation Guide
SHB HAIRDRESSING AND BEAUTY SERVICES TRAINING PACKAGE
COMPANION VOLUME IMPLEMENTATION GUIDE
Version Control and Modification History

The latest version of the Implementation Guide is shown on the top row. The table tracks
modifications to training components in this training package made after the initial release. Please
check that you are using the current version of the SHB Hairdressing and Beauty Services Training
Package by accessing information from training.gov.au.
Version Release Date Comments

3.0 12 September Third Release of the SHB Hairdressing and Beauty Services
2018 Training Package
Updated to include:
• One qualification
• Six units of competency.
2.0 21 March 2016 Second Release of the SHB Hairdressing and Beauty Services
Training Package
Updated to incorporate:
• Hairdressing and barbering qualifications, units of
competency and assessment requirements
• Certificate II in Retail Cosmetics
• Diploma of Salon Management.
1.0 22 September Primary release of SHB Hairdressing and Beauty Services
2015 Training Package
Acknowledgements
This document has been produced by SkillsIQ with the assistance of funding provided by the
Commonwealth government through the Department of Education and Training.
This document is supported and endorsed by the Hairdressing and Beauty Services industry.
Whilst the document sits with SkillsIQ Limited (the Skills Service Organisation [SSO] for the
Hairdressing and Beauty Services sector) it is owned and maintained by the sector, for the sector.
SkillsIQ acknowledges the contribution of the Personal Services Industry Reference Committee
(IRC) in the preparation of this document.
Date of Publication
September 2018
Contents
Introduction ...................................................................................................................................................... 5
Background .................................................................................................................................................... 5
1.0 Overview Information ................................................................................................................................ 7
1.1 SHB Qualifications ................................................................................................................................... 7
1.2 SHB Units of Competency and Prerequisites .......................................................................................... 7
1.4 Imported Units of Competency and Prerequisites .................................................................................. 13
1.5 Qualification Mapping ............................................................................................................................. 15
1.5.1 Beauty Services qualifications ......................................................................................................... 15
1.5.2 Hairdressing qualifications ............................................................................................................... 16
1.6 Unit of Competency Mapping ................................................................................................................. 17
1.6.1 Beauty Services units of competency .............................................................................................. 17
1.6.2 Hairdressing units of competency .................................................................................................... 30
1.7 Key Work and Training Requirements in the Industry............................................................................ 40
1.8 Regulation and Licensing Implications for Implementation .................................................................... 41
2.0 Implementation Information ................................................................................................................... 43
2.1 Key features of the training package and the industry that will impact on the selection of training
pathways ...................................................................................................................................................... 43
2.2 Industry Sectors...................................................................................................................................... 45
2.3 Entry Requirements for Qualifications .................................................................................................... 50
2.4 Pathways Advice .................................................................................................................................... 51
2.5 Access and Equity Considerations ......................................................................................................... 55
2.6 Foundation Skills .................................................................................................................................... 56
2.7 Health and Safety Implications for the Hairdressing and Beauty Services Industry .............................. 58
2.8 Legal Considerations for learners in the workplace or on placements .................................................. 59
2.9 Placing institutional learners with host employers.................................................................................. 59
2.10 Resources and Equipment ................................................................................................................... 60
2.11 Simulation ............................................................................................................................................. 60
2.12 Direct Observation ................................................................................................................................ 62
2.13 Clients ................................................................................................................................................... 62
2.14 Integrated (Holistic) Assessment.......................................................................................................... 63
2.15 Assessor Requirements ....................................................................................................................... 63
3.0 Links ......................................................................................................................................................... 65
Appendix 1: Packaging of Units in SHB Hairdressing and Beauty Services Training Package ........... 66
Appendix 2: Unit of Competency and Assessment Requirements Explained ........................................ 73
Appendix 3: Mandatory Equipment and Resource Requirements ........................................................... 77
3
4
Introduction
This Companion Volume Implementation Guide has been developed to provide advice and
guidance on the implementation of the SHB Hairdressing and Beauty Services Training Package. It
also includes key information on the industry and its workforce needs.
Background
In November 2012 the former National Skills Standards Council (NSSC)1 developed a set of
Standards for Training Packages, to ensure training packages are of high quality and meet the
workforce development needs of industry, enterprises and individuals.2The Standards for Training
Packages apply to the design and development of training packages for endorsement
consideration.
Standard 1 identifies the products that must comprise a training package. This includes:
• Endorsed components:
º Units of Competency
º Assessment Requirements (associated with each Unit of Competency)
º Qualifications
º Credit Arrangements
• Non-endorsed components:
º Companion Volume Implementation Guide
º Other guides required by stakeholders.
On 1 January 2016, SkillsIQ was appointed as the Skills Service Organisation (SSO) with
responsibility for supporting the Industry Reference Committee responsible for the SHB
Hairdressing and Beauty Services Training Package.
Quality Assurance of Companion Volumes
Companion Volumes developed by SkillsIQ follow a quality assurance process throughout
development to ensure availability at the time of endorsement of the training package and that the
Implementation Guide complies with the Companion Volume Implementation Guide template. The
steps in this process are as follows:
Consultation
1. Stakeholders provide advice on content throughout the consultation phase
Development
2. Draft Companion Volume(s) prepared
3. Format and copy edit first draft
4. Draft 2 Companion Volume(s) prepared
5. Cross check Companion Volume(s) with draft Training Package components for endorsement
6. Review of final draft by Technical Advisory Committee (TAC).
Quality Assurance
1 The functions of the National Skills Standards Council (NSSC) have been transferred to the Australian Industry and Skills Committee
(AISC).
2 The Standards for Training Packages were endorsed by the former Standing Council for Tertiary Education Skills and Employment
(SCOTESE), replaced by the COAG Industry and Skills Council.
5
7. Copy edit and proof read

8. Quality assurance review
Sign off
9. Sign off by Industry Reference Committee
10. Companion Volume Implementation Guide made available for external quality assurance
11. Desktop publish and upload to website.
6
1.0 Overview Information

This Implementation Guide is designed to assist assessors, trainers, Registered Training
Organisations (RTOs) and enterprises to deliver the SHB Hairdressing and Beauty Services
Training Package. It provides advice about the structure and content of the training package, its
key features and industry specific information applicable to implementation.
1.1 SHB Qualifications

Qualifications are created by combining units of competency into groups that meet job roles and
are meaningful in the workplace, and aligning those groups of competencies to vocational
qualifications in the Australian Qualifications Framework (AQF).
Qualifications therefore:
• represent key industry functions directly related to occupational positions in the industry
• are a framework, not a course.
Qualification Code Qualification Title

SHB20116 Certificate II in Retail Cosmetics
SHB20216 Certificate II in Salon Assistant
SHB30115 Certificate III in Beauty Services
SHB30215 Certificate III in Make-Up
SHB30315 Certificate III in Nail Technology
SHB30416 Certificate III in Hairdressing
SHB30516 Certificate III in Barbering
SHB40115 Certificate IV in Beauty Therapy
SHB40216 Certificate IV in Hairdressing
SHB50115 Diploma of Beauty Therapy
SHB50216 Diploma of Salon Management
SHB60118 Advanced Diploma of Intense Pulsed Light and Laser for Hair
Reduction
SHB80116 Graduate Certificate in Hairdressing Creative Leadership
1.2 SHB Units of Competency and Prerequisites

Units of competency in training packages are developed by industry to meet the identified skill
needs of industry. Each unit of competency identifies a discrete workplace requirement and
includes the knowledge and skills that underpin competency as well as language, literacy and
numeracy requirements. Units of competency therefore:
• are nationally agreed statements of the skills and knowledge required for effective performance
in a particular job or job function
• describe work outcomes
• logically stand alone when applied in a work situation.
A prerequisite is a unit of competency in which the individual must be deemed competent prior to
the determination of competency in the unit. Prerequisites are applicable when competency cannot
be achieved in a given unit of competency without first gaining essential knowledge and skills from
other unit(s) of competency. Prerequisites are included as part of the full qualification and
contribute to the total outcome of the qualification.
7
Unit Code Unit Title Prerequisite(s)
BEAUTY (B)
Body Services (BOS)

SHBBBOS001 Apply cosmetic tanning products Nil
SHBBBOS002 Provide body massages Nil
SHBBBOS003 Provide body treatments Nil
SHBBBOS004 Provide aromatherapy massages Nil
SHBBBOS005 Use reflexology relaxation techniques in beauty Nil
treatments
SHBBBOS006 Provide superficial lymph massage treatments Nil
Client Services (CCS)

SHBBCCS001 Advise on beauty products and services Nil
SHBBCCS002 Prepare personalised aromatic plant oil blends for Nil
beauty treatments
Facial Services (FAS)
SHBBFAS001 Provide lash and brow services Nil
SHBBFAS002 Provide facial treatments and skin care Nil
recommendations
SHBBFAS003 Provide specialised facial treatments Nil
Hair Reduction Services (HRS)

SHBBHRS001 Provide waxing services Nil
SHBBHRS002 Provide female intimate waxing services Nil
SHBBHRS003 Provide male intimate waxing services Nil
SHBBHRS004 Provide hair reduction treatments using electrical SHBBINF001 Maintain
currents infection control
standards
SHBBHRS005 Identify and control safety risks for intense pulsed Nil
light and laser hair reduction
SHBBHRS006 Design laser hair reduction treatment programs SHBBHRS005 Identify
and control safety risks
for intense pulsed light
and laser hair reduction
SHBBHRS007 Provide laser hair reduction treatments SHBBHRS005 Identify
and control safety risks
SHBBHRS008 Design intense pulsed light hair reduction treatment SHBBHRS005 Identify
programs and control safety risks
SHBBHRS009 Provide intense pulsed light hair reduction SHBBHRS005 Identify
treatments and control safety risks
8

Infection Control (INF)

SHBBINF001 Maintain infection control standards Nil
Make-Up Services (MUP)
SHBBMUP001 Apply eyelash extensions Nil
SHBBMUP002 Design and apply make-up Nil
SHBBMUP003 Design and apply make-up for photography Nil
SHBBMUP004 Design and apply remedial camouflage make-up Nil
SHBBMUP005 Apply airbrushed make-up Nil
SHBBMUP006 Design and apply creative make-up Nil
SHBBMUP007 Work collaboratively on make-up productions Nil
Nail Services (NLS)
SHBBNLS001 Provide manicure and pedicare services Nil
SHBBNLS002 Apply gel nail enhancements Nil
SHBBNLS003 Apply acrylic nail enhancements Nil
SHBBNLS004 Apply nail art Nil
SHBBNLS005 Use electric file equipment for nail services Nil
SHBBNLS006 Apply advanced nail art Nil
Research (RES)
SHBBRES001 Research and apply beauty industry information Nil
SHBBRES002 Investigate developments in cosmetic treatments Nil
using light and laser systems
Skin Services (SKS)
SHBBSKS001 Pierce ear lobes Nil
SHBBSKS002 Provide diathermy treatments SHBBINF001 Maintain
infection control
standards
SHBBSKS003 Design and provide cosmetic tattooing SHBBINF001 Maintain
infection control
standards
SHBBSKS004 Provide upper body piercings SHBBINF001 Maintain
infection control
standards
SHBBSKS005 Provide micro-dermabrasion treatments SHBBINF001 Maintain
infection control
standards
Spa Services (SPA)
SHBBSPA001 Work in a spa therapies framework Nil
SHBBSPA002 Provide spa therapies Nil
SHBBSPA003 Provide stone therapy massages Nil
SHBBSPA004 Provide Indian head massages for relaxation Nil
CROSS SECTOR (X)
9

SHBXCCS001 Conduct salon financial transactions Nil
SHBXCCS002 Provide salon services to clients Nil
SHBXCCS003 Greet and prepare clients for salon services Nil
SHBXCCS004 Recommend products and services Nil
Personal Services Management (PSM)
SHBXPSM001 Lead teams in a personal services environment Nil
SHBXPSM002 Manage treatment services and sales delivery Nil
SHBXPSM003 Promote a personal services business Nil
SHBXPSM004 Develop a product and service range Nil
Work Health and Safety (WHS)
SHBXWHS001 Apply safe hygiene, health and work practices Nil
SHBXWHS002 Provide a safe work environment Nil
Working in Industry (IND)
SHBXIND001 Comply with organisational requirements within a Nil
personal services environment
SHBXIND002 Communicate as part of a salon team Nil
Hairdressing (H)
Basin Services (BAS)

SHBHBAS001 Provide shampoo and basin services Nil
SHBHBAS002 Provide head, neck and shoulder massages for Nil
relaxation
Client Service (CCS)
SHBHCCS001 Plan hair services for special events Nil
Colour and Lightening (CLS)
SHBHCLS001 Apply hair colour products Nil
SHBHCLS002 Colour and lighten hair Nil
SHBHCLS003 Provide full and partial head highlighting treatments Nil
SHBHCLS004 Neutralise unwanted colours and tones Nil
SHBHCLS005 Provide on scalp full head and retouch bleach Nil
treatments
SHBHCLS006 Solve complex colour problems Nil
SHBHCLS007 Enhance hair designs using creative colouring and Nil
lightening techniques
Haircutting (CUT)
SHBHCUT001 Design haircut structures Nil
SHBHCUT002 Create one length or solid haircut structures SHBHCUT001 Design
haircut structures
SHBHCUT003 Create graduated haircut structures SHBHCUT001 Design
haircut structures
SHBHCUT004 Create layered haircut structures SHBHCUT001 Design
haircut structures
10

SHBHCUT005 Cut hair using over-comb techniques SHBHCUT001 Design
haircut structures
SHBHCUT006 Create combined haircut structures SHBHCUT002 Create
one length or solid
haircut structures
SHBHCUT003 Create
graduated haircut
structures
SHBHCUT004 Create
layered haircut structures
SHBHCUT007 Create combined traditional and classic men’s SHBHCUT002 Create
haircut structures one length or solid
haircut structures
SHBHCUT003 Create
graduated haircut
structures
SHBHCUT004 Create
layered haircut structures
SHBHCUT005 Cut hair
using over-comb
techniques
SHBHCUT008 Design and perform creative haircuts SHBHCUT006 Create
combined haircut
structures
SHBHCUT009 Cut hair using freehand clipper techniques SHBHCUT001 Design
haircut structures
SHBHCUT010 Create haircuts using tracks and carving Nil
SHBHCUT011 Design and maintain beards and moustaches Nil
SHBHCUT012 Shave heads and faces Nil
SHBHCUT013 Provide men’s general grooming services Nil
Hair Design (DES)
SHBHDES001 Dry hair to shape Nil
SHBHDES002 Braid hair Nil
SHBHDES003 Create finished hair designs Nil
SHBHDES004 Create classic long hair up-styles Nil
SHBHDES005 Select and apply hair extensions Nil
SHBHDES006 Design and style long hair creatively Nil
SHBHDES007 Apply and maintain wigs and hairpieces Nil
SHBHDES008 Make wigs and hairpieces Nil
Hair Reformation (REF)
SHBHREF001 Curl and volumise hair with chemical treatments Nil
SHBHREF002 Straighten and relax hair with chemical treatments Nil
SHBHREF003 Straighten and relax hair with protein treatments Nil
SHBHREF004 Enhance hair designs using chemical reformation Nil
techniques
SHBHREF005 Rinse and neutralise chemically restructured hair Nil
Technical Leadership (TLS)
SHBHTLS001 Provide technical leadership to hairdressing teams Nil
11

SHBHTLS002 Research and use hairdressing trends to advance Nil
creative work
SHBHTLS003 Work as a session stylist Nil
SHBHTLS004 Provide creative leadership to the hairdressing Nil
industry
SHBHTLS005 Conceive, develop and realise innovative Nil
hairdressing concepts for media
SHBHTLS006 Conceive, develop and realise innovative Nil
hairdressing concepts for events
SHBHTLS007 Plan and deliver professional hairdressing Nil
presentations
SHBHTLS008 Originate and refine hair design concepts Nil
SHBHTLS009 Work to a brief to develop and refine hair designs Nil
Trichology (TRI)
SHBHTRI001 Identify and treat hair and scalp conditions Nil
SHBHTRI002 Conduct trichological assessments Nil
SHBHTRI003 Develop and apply scalp treatment therapies Nil
SHBHIND001 Maintain and organise tools, equipment and work Nil
areas
SHBHIND002 Research and use hairdressing industry information Nil
SHBHIND003 Develop and expand a client base Nil
SHBHIND004 Participate in session styling teams Nil
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1.4 Imported Units of Competency and Prerequisites

Codes, titles and prerequisite requirements for imported units of competency are applicable and
current at time of publication of the SHB Hairdressing and Beauty Services Training Package.
The parent training package is identified before each group of imported units of competency.
BSB Business Services

BSBCRT601 Research and apply concepts and theories of creativity Nil
BSBDES602 Research global design trends Nil
BSBDES801 Research and apply design theory Nil
BSBFRA401 Manage compliance with franchisee obligations and Nil
legislative requirements
BSBFRA402 Establish a franchise Nil
BSBFRA403 Manage relationship with franchisor Nil
BSBFRA404 Manage a multiple-site franchise Nil
BSBHRM404 Review human resource functions Nil
BSBHRM506 Manage recruitment selection and induction processes Nil
BSBINN301 Promote innovation in a team environment Nil
BSBLED501 Develop a workplace learning environment Nil
BSBMGT502 Manage people performance Nil
BSBMKG413 Promote products and services Nil
BSBSMB304 Determine resource requirements for the micro business Nil
BSBSMB402 Plan small business finances Nil
BSBSMB403 Market the small business Nil
BSBSMB404 Undertake small business planning Nil
BSBSMB405 Monitor and manage small business operations Nil
BSBSMB406 Manage small business finances Nil
BSBSMB408 Manage personal, family, cultural and business obligations Nil
BSBSMB409 Build and maintain relationships with small business Nil
stakeholders
BSBSUS201 Participate in environmentally sustainable work practices Nil
BSBSUS501 Develop workplace policy and procedures for sustainability Nil
BSBWHS201 Contribute to health and safety of self and others Nil
BSBWOR501 Manage personal work priorities and professional Nil
development
BSBWOR502 Lead and manage team effectiveness Nil
ICT Information and Communications Technology

ICTWEB201 Use social media tools for collaboration and engagement Nil
SIR Retail Services
13

SIRRINV001 Receive and handle retail stock Nil
SIRRMER001 Produce visual merchandise displays Nil
SIRXIND003 Organise personal work requirements Nil
SIRXSLS001 Sell to the retail customer Nil
TAE10 Training and Education

TAEASS401B Plan assessment activities and processes Nil
TAEASS402B Assess competence Nil
TAEDEL301A Provide work skill instruction Nil
TAEDEL402A Plan, organise and facilitate learning in the workplace Nil
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1.5 Qualification Mapping

1.5.1 Beauty Services qualifications
Qualification Mapping – SIB10 V1.2 to SHB V3.0

Previous Replacement Comment in relation to previous version
Qualification Qualification E = Equivalent
SIB10 V1.2 SHB V3.0 N = Not Equivalent
SIB20110 SHB20116 • E
Certificate II in Certificate II in • Qualification title simplified.
Retail Make-up and Retail Cosmetics • Total number of units for completion remains at
Skin Care 15.
SIB20210 SHB30315 • N
Certificate II in Nail Certificate III in Nail • Revised qualification now aligned to AQF level
Technology Technology 3.
• Number of core units increased from 10 to 11;
electives reduced from 5 to 4.
SIB30110 SHB30115 • E
Certificate III in Certificate III in • Total number of units reduced from 20 to 15
Beauty Services Beauty Services units. Core units increased from 9 to 11; elective
units reduced from 11 to 4. Changes better
reflect the skill requirements of the job profile.
SHB30215 • New qualification.
Certificate III in
Make-Up
SIB40110 SHB40115 • E
Certificate IV in Certificate IV in • Total number of units reduced from 25 to 19
Beauty Therapy Beauty Therapy units. Core units reduced from 17 to 13; elective
units reduced from 8 to 6. Changes better
SIB50110 Diploma SHB50115 Diploma • E
of Beauty Therapy of Beauty Therapy • Total number of units reduced from 33 to 25
units. Core units reduced from 22 to 13; elective
units increased from 11 to 12. Changes better
SIB50210 Diploma SHB50216 Diploma • N
of Salon of Salon • Work health and safety unit added to core.
Management Management • Total number of units for completion remains at
10. Core units increased from 6 to 7; elective
units reduced from 4 to 3.
SIB70110 Graduate SHB60118 • E
Certificate in Advanced Diploma • Job outcome remains the same.
Intense Pulsed Light of Intense Pulsed • Total number of units for completion increased
and Laser Hair Light and Laser for from 5 to 7.
Reduction Hair Reduction
15
1.5.2 Hairdressing qualifications

Qualification Mapping – SIH11 V2.0 to SHB V2.0
Previous Replacement Comment in relation to previous version

Qualification Qualification E = Equivalent
SIH11 V2.0 SHB V2.0 N = Not Equivalent
SIH20111 SHB20216 • N
Certificate II in Certificate II in • Title changed to better reflect the qualification.
Hairdressing Salon Assistant • Changes to core units of competency.
• Total number of units for completion reduced
from13 to 12. Core units remain at 8; electives
reduced from 5 to 4.
SIH30111 SHB30416 • N
Certificate III in Certificate III in • SHBHREF001 Curl and volumise hair with
Hairdressing Hairdressing chemical treatments - moved from core to
elective.
• Total number of units for completion reduced
from 32 to 28. Core units reduced from 26 to 21;
elective units increased from 6 to 7.
• Reduction in total number of units to achieve
qualification reflects consolidation of units.
SHB30516 • New qualification.
Certificate III in
Barbering
SIH40111 SHB40216 • E
Certificate IV in Certificate IV in • Entry requirement provides more clarity.
Hairdressing Hairdressing • Packaging rules amended to ensure selection of
electives pertaining to core job outcome.
• Total number of units for completion remains at
11.
SIH80113 Graduate SHB80116 • E
Certificate in Graduate Certificate • Total number of units for completion remains at
Hairdressing in Hairdressing 6.
Creative Leadership Creative Leadership
16
1.6 Unit of Competency Mapping

For an explanation of how content has been housed in the new format for the Standards for
Training Packages, refer to: Appendix 2: Unit of Competency and Assessment Requirements
Explained.
A unit is mapped as equivalent (E) when it provides the same skill and knowledge outcomes:
• elements and performance criteria are the same, but are re-ordered and or expressed
differently for clarity
• knowledge requirements are the same, but are expressed differently for clarity.
A unit is mapped as not equivalent (N) when it provides different skill and knowledge outcomes:
• elements and or performance criteria have been added or removed

• knowledge requirements have been added or removed.
In all cases, the requirements for assessment are now more fully prescribed in the Assessment
Requirements but this does not affect the skill and knowledge content of the unit.
1.6.1 Beauty Services units of competency
Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Previous Unit Code Replacement Unit Comment in relation to previous version
and Title Code and Title E = Equivalent
Body Services (BOS)
SIBBBOS401A Perform SHBBBOS002 Provide • N
body massage body massages • Unit updated to meet the Standards for
Training Packages.
• Title changed.
• Significant changes to content of
Application Statement, Elements and
Performance Criteria.
• Incorporates content from:
º SIBBCCS301A Apply the principles
of skin biology to beauty treatments
º SIBBCCS403A Recognise body
structures and systems in a beauty
therapy context
º SIBBCCS405A Develop treatment
plans
º SIBBCCS408A Promote healthy
nutritional options in a beauty
therapy context.
SIBBBOS402A Provide SHBBBOS003 Provide • N
body treatments body treatments • Unit updated to meet the Standards for
Training Packages.
• Prerequisite removed.
17

therapy context
º SIBBCCS404A Work in a skin
therapies framework
plans
º SIBBCCS406A Use electricity in
beauty therapy treatments
º SIBBCCS407A Interpret the
chemical composition and physical
actions of cosmetic products
therapy context.
SIBBBOS403A Perform SHBBBOS004 Provide • E
aromatherapy massage aromatherapy • Unit updated to meet the Standards for
massages Training Packages.
• Title changed.
• Changes to content of Application
Statement, Elements and Performance
Criteria.
SIBBBOS504A Apply Deleted • Content incorporated into:
aromatic plant oil º SHBBCCS002 Prepare
chemistry to beauty personalised aromatic plant oil
treatments blends for beauty treatments.
SIBBBOS505A Blend SHBBCCS002 Prepare • N
and apply a range of personalised aromatic • Unit updated to meet the Standards for
aromatic plant oils for plant oil blends for Training Packages.
beauty treatments beauty treatments • Title changed.
• Competency Field changed to Client
Services to better reflect the intent of the
unit.
Elements and Performance Criteria.
º SIBBBOS504A Apply aromatic plant
oil chemistry to beauty treatments.
SIBBBOS506A Use SHBBBOS005 Use • E
reflexology relaxation reflexology relaxation • Unit updated to meet the Standards for
techniques in beauty techniques in beauty Training Packages.
treatments treatments • Changes to content of Application
Criteria.
18

SHBBBOS006 Provide • New unit.
superficial lymph
massage treatments
SIBBCCS301A Apply Deleted • Content incorporated into:
the principles of skin º SHBBBOS002 Provide body
biology to beauty massages
treatments º SHBBFAS002 Provide facial
treatments and skin care advice
º SHBBFAS003 Provide specialised
facial treatments.
SIBBCCS302A Advise SHBBCCS001 Advise • N
on beauty services on beauty products and • Unit updated to meet the Standards for
services Training Packages.
º SIBBFAS201A Demonstrate retail
skin care products.
SIBBCCS403A Deleted • Content incorporated into:
Recognise body º SHBBBOS002 Provide body
structures and systems massages
in a beauty therapy º SHBBBOS003 Provide body
context treatments
º SHBBFAS002 Provide facial
treatments and skin care advice
facial treatments.
SIBBCCS404A Work in Deleted • Content incorporated into:
a skin therapies º SHBBBOS003 Provide body
framework treatments
treatments and skin care
recommendations
facial treatments.
Develop treatment º SHBBBOS002 Provide body
plans massages
º SHBBBOS003 Provide body
treatments
recommendations
facial treatments.
19

SIBBCCS406A Use Deleted • Content incorporated into:
electricity in beauty º SHBBBOS003 Provide body
therapy treatments treatments
facial treatments
º SHBBHRS004 Provide hair
reduction treatments using electrical
currents
º SHBBSKS002 Provide diathermy
treatments
º SHBXWHS001 Apply safe hygiene,
health and work practices.
Interpret the chemical º SHBBBOS003 Provide body
composition and treatments
physical actions of º SHBBFAS003 Provide specialised
cosmetic products facial treatments
º SHBBMUP002 Design and apply
make-up
º SHBBMUP004 Design and apply
remedial camouflage make-up
º SHBBSKS003 Design and provide
cosmetic tattooing.
SIBBCCS408A Provide Deleted • Content incorporated into:
healthy nutritional º SHBBBOS002 Provide body
options in a beauty massages
therapy context º SHBBBOS003 Provide body
treatments
recommendations
facial treatments.
SIBBFAS201A Deleted • Content incorporated into:
Demonstrate retail skin º SHBBCCS001 Advise on beauty
care products products and services.
SIBBFAS302A Provide SHBBFAS001 Provide • E
lash and brow lash and brow services • Unit updated to meet the Standards for
treatments Training Packages.
• Title changed.
• Updated content of Application
Criteria.
SIBBFAS303A Design SHBBMUP004 Design • E
and apply remedial and apply remedial • Unit updated to meet the Standards for
camouflage make-up camouflage make-up Training Packages.
20

• Competency Field changed from Facial
Services to better reflect intent of the
unit.
Criteria.
SIBBFAS404A Provide SHBBFAS002 Provide • N
facial treatments facial treatments and • Unit updated to meet the Standards for
skin care Training Packages.
recommendations • Title changed.
therapy context
therapies framework
plans
therapy context.
21

SIBBFAS405A Provide SHBBFAS003 Provide • N
advanced facial specialised facial • Unit updated to meet the Standards for
treatments treatments Training Packages.
• Title changed.
therapy context
therapies framework
plans
º SIBBCCS406A Use electricity in
beauty therapy treatments
therapy context.
SIBBHRS301A Perform SHBBHRS001 Provide • E
waxing treatments waxing services • Unit updated to meet the Standards for
Training Packages.
• Title changed.
Criteria.
female intimate waxing female intimate waxing • Unit updated to meet the Standards for
treatments services Training Packages.
• Title changed.
Criteria.
male intimate waxing male intimate waxing • Unit updated to meet the Standards for
treatments services Training Packages.
• Title changed.
22

Criteria.
SIBBHRS504A Provide SHBBHRS004 Provide • E

electrolysis treatments hair reduction • Unit updated to meet the Standards for
treatments using Training Packages.
electrical currents • Title changed to better reflect the
outcome of the unit.
Criteria.
SIBBHRS705A Apply SHBBHRS005 Identify • N
intense pulsed light and and control safety risks • Updated to meet Standards for Training
laser safety protocols for intense pulsed light Packages
and laser hair reduction • Updated title to better reflect intent of
unit
• Unit re-focused to risk management and
control only
• Unit re-focused to not include any
interaction with client. Content related to
client contact covered in ‘Design’ and
‘Provide’ unit. Removes duplication and
creates a more focused unit
• Unit re-focused to become accessible to
those who may not be providing the
treatment
• Development of Assessment
Requirements.
SIBBHRS706A Design SHBBHRS006 Design • N
intense pulsed light and laser hair reduction • Updated to meet Standards for Training
laser hair reduction treatment programs Packages
treatment programs • SIBBHRS706A separated into IPL- and
Laser-specific
• Greater focus on client consultation
• Inclusion of prescriptive Performance
SHBBHRS008 Design Evidence.
intense pulsed light hair • Development of Assessment
reduction treatment Requirements.
programs
23

SIBBHRS707A Provide SHBBHRS007 Provide • N
intense pulsed light and laser hair reduction • Updated to meet Standards for Training
laser hair reduction treatments Packages
treatments • SIBBHRS707A separated into IPL and
Laser specific
• Development of Assessment
Requirements
SHBBHRS009 Provide • Inclusion of prescriptive Performance
intense pulsed light hair Evidence.
reduction treatments

SHBBINF001 Maintain • New unit.
infection control
standards
SHBBMUP001 Apply • New unit.
eyelash extensions
SHBBMUP005 Apply • New unit.
airbrushed make-up
SHBBMUP006 Design • New unit.
and apply creative
make-up
SHBBMUP007 Work • New unit.
collaboratively on
make-up productions
Nail Services (NLS)
SIBBNLS201A Work in Deleted • Content incorporated into:
a nail services º SHBBNLS001 Provide manicure
framework and pedicare services.
SIBBNLS202A Provide SHBBNLS001 Provide • N
manicure and pedicare manicure and pedicare • Unit updated to meet the Standards for
services services Training Packages.
º SBBNLS201A Work in a nails
services framework.
SIBBNLS203A Apply SHBBNLS002 Apply • E
ultraviolet gel nail gel nail enhancements • Unit updated to meet the Standards for
enhancement Training Packages.
• Title changed.
Criteria.
24

acrylic nail acrylic nail • Unit updated to meet the Standards for
enhancement enhancements Training Packages.
• Title changed.
Criteria.
nail art nail art • Unit updated to meet the Standards for
Training Packages.
Criteria.
SIBBNLS206A Use SHBBNLS005 Use • E
electric file equipment electric file equipment • Unit updated to meet the Standards for
for nails for nail services Training Packages.
• Title changed.
Criteria.
advanced nail art advanced nail art • Unit updated to meet the Standards for
Training Packages.
Criteria.
Research (RES)
SIBBRES201A SHBBRES001 • E
Research and apply Research and apply • Unit updated to meet the Standards for
beauty industry beauty industry Training Packages.
information information • Updated content of Application
Criteria.
SIBBRES702A SHBBRES002 • N
Investigate Investigate • Unit updated to meet Standards for
developments in developments in Training Packages
cosmetic treatments cosmetic treatments • Removal of ‘professional development’
using light or laser using light and laser and now focused solely on researching
systems systems suppliers and equipment.
Skin Services (SKS)
SIBBSKS201A Pierce SHBBSKS001 Pierce • E
ears ear lobes • Unit updated to meet the Standards for
Training Packages.
• Title changed.
25

Criteria.
SIBBSKS302A Apply SHBBBOS001 Apply • E
cosmetic tanning cosmetic tanning • Unit updated to meet the Standards for
products products Training Packages.
• Competency Field changed from Skin
Services to better reflect intent of the
unit.
Criteria.
SIBBSKS503A Provide SHBBSKS002 Provide • E
diathermy treatments diathermy treatments • Unit updated to meet the Standards for
Training Packages.
• Changes to content of Application
Criteria.
• Prerequisite added:
º SHBBINF001 Maintain infection
control standards.
SIBBSKS504A Design SHBBSKS003 Design • E
and perform cosmetic and provide cosmetic • Unit updated to meet the Standards for
tattooing tattooing Training Packages.
• Title changed.
Criteria.
control standards.
SIBBSKS505A Provide SHBBSKS004 Provide • E
upper body piercing upper body piercings • Unit updated to meet the Standards for
Training Packages.
• Title changed.
Criteria.
control standards.
SIBBSKS506A Apply SHBBSKS005 Provide • E
micro-dermabrasion to micro-dermabrasion • Unit updated to meet the Standards for
improve skin treatments Training Packages.
appearance • Title changed.
Criteria.
26

control standards.
Spa Services (SPA)
SIBBSPA501A Work in SHBBSPA001 Work in • E
a spa therapies a spa therapies • Unit updated to meet the Standards for
framework framework Training Packages.
Criteria.
SIBBSPA502A Plan Deleted • Deleted unit.
spa programs • Content incorporated into:
º SHBBSPA002 Provide spa
therapies.
SIBBSPA503A Provide SHBBSPA002 Provide • E
spa therapies spa therapies • Unit updated to meet the Standards for
Training Packages.
Criteria.
º SIBBSPA502A Plan spa programs.
stone therapy massage stone therapy • Unit updated to meet the Standards for
massages Training Packages.
• Title changed.
Criteria.
Indian head massage Indian head massages • Unit updated to meet the Standards for
for relaxation for relaxation Training Packages.
• Title changed.
Criteria.
CROSS-SECTOR (X)

SIBXCCS201A SHBXCCS001 Conduct • E
Conduct financial salon financial • Unit updated to meet the Standards for
transactions transactions Training Packages.
• Titled changed.
SIBXCCS202A Provide SHBXCCS002 Provide • E
service to clients salon services to clients
27

• Unit updated to meet the Standards for
Training Packages.
• Titled changed.
SHBXCCS004 • New unit.
Recommend products
and services
SIBXFAS201A Design SHBBMUP002 Design • E
and apply make-up and apply make-up • Unit updated to meet the Standards for
Training Packages.
• Competency Field changed to Make Up-
unit.
Updated content of Application Statement,
SIBXFAS202A Design SHBBMUP003 Design • E
and apply make-up for and apply make-up for • Unit updated to meet the Standards for
photography photography Training Packages.
• Competency Field changed to Make Up-
unit.
Criteria.
SIBXPSM501A Lead SHBXPSM001 Lead • N
teams in a personal teams in a personal • Unit updated to meet the Standards for
services environment services environment Training Packages.
• Elements and performance criteria
rationalised as much content duplicated
SHBXPSM002 Manage treatment
services and sales delivery.
• Unit now focuses on leadership skills.
• Knowledge evidence changed
substantially to better target what is
required.
SIBXPSM502A SHBXPSM002 Manage • N
Manage treatment treatment services and • Unit updated to meet the Standards for
services and sales sales delivery Training Packages.
delivery • Performance criteria re-ordered and
rationalised to remove duplication.
required.
28

SIBXPSM503A SHBXPSM003 • N
Promote a personal Promote a personal • Unit updated to meet the Standards for
services business services business Training Packages.
• Knowledge requirements added.
Research (RES)
SIBXRES501A SHBXPSM004 Develop N
Investigate new a product and service • Unit updated to meet the Standards for
products and services range Training Packages
• Titled changed and unit competency
field changed to Personal Services
Management.
• Elements and performance criteria re-
ordered and rationalised to remove
duplication.
required.
SHBXWHS001 Apply • New unit.
safe hygiene, health • Incorporates content from:
and work practices º SIBBCCS406A Use electricity in
beauty therapy treatments.
SHBXIND001 Comply • New unit.
with organisational
requirements within a
personal services
environment
SHBXIND002 • New unit.
Communicate as part
of a salon team.
29
1.6.2 Hairdressing units of competency
Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

SIHHBAS201A Perform SHBHBAS001 Provide • E
shampoo and basin shampoo and basin • Unit updated to meet the Standards for
services services Training Packages.
• Title changed.
SIHHBAS202A Perform SHBHBAS002 Provide • N
head neck and shoulder head, neck and • Unit updated to meet the Standards for
massage shoulder massages for Training Packages.
relaxation • Title changed to better reflect intent of
the unit.
Client Service (CCS)
SIHHCCS201A Greet SHBXCCS003 Greet • E
and prepare clients for and prepare clients for • Unit updated to meet the Standards for
salon services salon services Training Packages.
• Competency field changed to cross-
sector to better reflect application of the
unit.
SIHHCCS302A Perform Deleted • Relevant skills and knowledge
a full client consultation incorporated in appropriate technical
units as part of pre-service client
consultation.
SIHHCCS303A Deleted • Skills and knowledge to deal with
Respond to service technical service dissatisfaction
related and technical incorporated in appropriate technical
problems units as part of reviewing service
outcomes.
• General client service and complaints
covered in:
º SHBXCCS002 Provide salon
services to clients.
SIHHCCS304A Plan SHBHCCS001 Plan • E
services for special hair services for special • Unit updated to meet the Standards for
events events Training Packages.
• Title changed to better reflect intent of
the unit.
SIHHCLS201A Apply SHBHCLS001 Apply • E
hair colour products hair colour products • Unit updated to meet the Standards for
Training Packages.
SIHHCLS302A Colour SHBHCLS002 Colour • N
and lighten hair and lighten hair • Unit updated to meet the Standards for
Training Packages.
30

• Incorporates relevant skills and
knowledge from deleted units:
º SIHHCCS302A Perform a full client
consultation
º SIHHCCS303A Respond to service
related and technical problems
º SIHHHSC301A Apply the principles
of hairdressing science.
SIHHCLS303A Design SHBHCLS003 Provide • N
and perform full and full and partial head • Unit updated to meet the Standards for
partial highlighting highlighting treatments Training Packages.
techniques • Title simplified.
consultation
SIHHCLS304A SHBHCLS004 • N
Neutralise unwanted Neutralise unwanted • Unit updated to meet the Standards for
colours and tones colours and tones Training Packages.
consultation
SIHHCLS305A Perform SHBHCLS005 Provide • N
on scalp full head and on scalp full head and • Unit updated to meet the Standards for
retouch bleach services retouch bleach Training Packages.
treatments • Titled changed.
consultation
SIHHCLS406A Solve SHBHCLS006 Solve • N
complex colour complex colour • Unit updated to meet the Standards for
problems problems Training Packages.
expanded to better describe all tasks.
31

consultation
SIHHCLS407A Apply SHBHCLS007 • N
creative colouring and Enhance hair designs • Unit updated to meet the Standards for
lightening techniques to using creative colouring Training Packages.
enhance hair designs and lightening • Title changed.
techniques • Elements and performance criteria
consultation
Haircutting (CUT)
SIHHHCS301A Design SHBHCUT001 Design • N
haircut structures haircut structures • Unit updated to meet the Standards for
Training Packages.
SIHHHCS302A Apply SHBHCUT002 Create • N
one length or solid one length or solid • Unit updated to meet the Standards for
haircut structures haircut structures Training Packages.
• Title changed.
consultation
related and technical problems.
graduated haircut graduated haircut • Unit updated to meet the Standards for
structures structures Training Packages.
• Title changed.
consultation
32

layered haircut layered haircut • Unit updated to meet the Standards for
structures structures Training Packages.
• Title changed.
consultation
SIHHHCS305A Apply SHBHCUT005 Cut hair • N
over-comb techniques using over-comb • Unit updated to meet the Standards for
techniques Training Packages.
• Title changed to better reflect intent of
the unit.
consultation
SIHHHCS306A SHBHCUT006 Create • N
Combine structures for combined haircut • Unit updated to meet the Standards for
current haircut designs structures Training Packages.
• Title changed.
consultation
SIHHHCS307A SHBHCUT007 Create • N
Combine structures for combined traditional • Unit updated to meet the Standards for
traditional and classic and classic men’s Training Packages.
men’s haircut designs haircut structures • Title changed.
consultation
33

and maintain beards and maintain beards • Unit updated to meet the Standards for
and moustaches and moustaches Training Packages.
consultation
SIHHHCS309A Perform SHBHCUT012 Shave • E
face and head shaves heads and faces • Unit updated to meet the Standards for
Training Packages.
• Title changed.
and perform creative and perform creative • Unit updated to meet the Standards for
haircuts haircuts Training Packages.
knowledge from deleted unit:
consultation.
SHBHCUT009 Cut hair • New unit.
using freehand clipper
techniques
SHBHCUT010 Create • New unit.
haircuts using tracks
and carving
SHBHCUT013 Provide • New unit.
men’s general
grooming services
Hair Design (DES)
SIHHHDS201A Dry hair SHBHDES001 Dry hair • E
to shape to shape • Unit updated to meet the Standards for
Training Packages.
SIHHHDS202A Apply SHBHDES002 Braid • E
hair braiding techniques hair • Unit updated to meet the Standards for
Training Packages.
• Title simplified.
SIHHHDS303A Design SHBHDES003 Create • E
and apply short to finished hair designs • Unit updated to meet the Standards for
medium length hair Training Packages.
design finishes • Title simplified.
34

SIHHHDS304A Design SHBHDES004 Create • E
and apply classic long classic long hair up- • Unit updated to meet the Standards for
hair up styles styles Training Packages.
• Title simplified.
SIHHHDS305A Select SHBHDES005 Select • N
and apply hair and apply hair • Unit updated to meet the Standards for
extensions extensions Training Packages.
• Performance criteria added to cover
consideration of elements and principles
of hair design.
SIHHHDS406A Design SHBHDES006 Design • E
and apply creative long and style long hair • Unit updated to meet the Standards for
hair designs creatively Training Packages.
• Title changed.
SIHHHDS407A Apply SHBHDES007 Apply • N
and maintain wigs and and maintain wigs and • Unit updated to meet the Standards for
hairpieces hairpieces Training Packages.
• Performance criteria added to cover full
consultation.
SIHHHDS408A Make SHBHDES008 Make • N
wigs and hairpieces wigs and hairpieces • Unit updated to meet the Standards for
Training Packages.
• Hair Reformation (REF)
SIHHHRS201A Rinse SHBHREF005 Rinse • E
and neutralise and neutralise • Unit updated to meet the Standards for
chemically restructured chemically restructured Training Packages.
hair hair
SIHHHRS302A Perform SHBHREF001 Curl and • N
chemical curling and volumise hair with • Unit updated to meet the Standards for
volumising services chemical treatments Training Packages.
• Title changed to better reflect the intent
of the unit.
consultation
SIHHHRS303A Perform SHBHREF002 • N
chemical straightening Straighten and relax • Unit updated to meet the Standards for
and relaxing services Training Packages.
35

hair with chemical • Title changed.
treatments • Incorporates relevant skills and
consultation
SIHHHRS304A Perform SHBHREF003 • N
protein straightening Straighten and relax • Unit updated to meet the Standards for
and relaxing treatments hair with protein Training Packages.
treatments • Title changed.
consultation
SIHHHRS405A Apply SHBHREF004 • N
chemical reformation Enhance hair designs • Unit updated to meet the Standards for
techniques to enhance using chemical Training Packages.
hair designs reformation techniques • Title changed.
consultation
Hair Science (HSC)
SIHHHSC301A Apply Deleted • Relevant skills and knowledge
the principles of incorporated in a range of technical
hairdressing science SHBH units including Colour and
Lightening, Hair Reformation,
Trichology.
36

SIHHHSC302A Identify SHBHTRI001 Identify • N
and treat hair and scalp and treat hair and scalp • Unit updated to meet the Standards for
conditions conditions Training Packages.
• Unit competency field changed to
Trichology.
• Element about testing for allergic
reactions prior to colouring service
deleted; covered in in colouring units.
knowledge from deleted unit:
knowledge of hair and incorporated in:
scalp problems to º SHBHTRI002 Conduct trichological
trichological assessments.
consultations
SIHHHSC404A Perform SHBHTRI002 Conduct • N
trichological trichological • Unit updated to meet the Standards for
assessments assessments Training Packages.
• Titled changed.
• Unit competency field changed to
Trichology.
of hairdressing science
º SIHHHSC403A Apply knowledge of
hair and scalp problems to
trichological consultations
of nutrition.
the principles of incorporated in:
nutrition º SHBHTRI002 Conduct trichological
assessments.
SIHHHSC406A SHBTRI003 Develop • N
Develop and apply and apply scalp • Unit updated to meet the Standards for
scalp treatment treatment therapies Training Packages.
therapies • Unit competency field changed to
Trichology.
of hairdressing science
º SIHHHSC403A Apply knowledge of
hair and scalp problems to
trichological consultations.
37

Occupational Health and Safety (OHS)
SIHHOHS201A Apply SHBXWHS002 Provide • N
salon safety procedures a safe work • Unit updated to meet the Standards for
environment Training Packages.
• Titled changed to more accurately
reflect application of the unit.
• Unit changed to cross-sector.
• Elements added to cover infection risks
to self and clients, safe use of electrical
equipment and cleaning.
• Handling and using chemicals
incorporated in a range of technical
SHBH units including Colour and
Lightening, Hair Reformation,
Trichology.
SIHHTLS401A Provide SHBHTLS001 Provide • E
technical leadership technical leadership to • Unit updated to meet the Standards for
within the hairdressing hairdressing teams Training Packages.
context • Title changed.
SIHHTLS402A SHBHTLS002 • N
Research and utilise Research and use • Unit updated to meet the Standards for
hairdressing trends to hairdressing trends to Training Packages.
advance creative work advance creative work • Title simplified and made consistent with
other units
required.
SIHHTLS403A Work as SHBHTLS003 Work as • E
a session stylist a session stylist • Unit updated to meet the Standards for
Training Packages.
SIHHTLS804 Provide SHBHTLS004 Provide • E
creative leadership to creative leadership to • Unit updated to meet the Standards for
the hairdressing the hairdressing Training Packages.
industry industry
SIHHTLS805 Conceive, SHBHTLS005 • E
develop and realise Conceive, develop and • Unit updated to meet the Standards for
innovative hairdressing realise innovative Training Packages.
concepts for media hairdressing concepts
for media
SIHHTLS806 Conceive, SHBHTLS006 • E
develop and realise Conceive, develop and • Unit updated to meet the Standards for
innovative hairdressing realise innovative Training Packages.
concepts for events hairdressing concepts
for events
38

SIHHTLS807 Plan and SHBHTLS007 Plan and • N
deliver professional deliver professional • Unit updated to meet the Standards for
hairdressing hairdressing Training Packages.
presentations presentations • Knowledge requirements changed
substantially to better target industry
requirements.
SIHHTLS808 Originate SHBHTLS008 • E
and refine hair design Originate and refine • Unit updated to meet the Standards for
concepts hair design concepts Training Packages.
SIHHTLS809 Establish, SHBHTLS009 Work to • E
negotiate and refine a brief to develop and • Unit updated to meet the Standards for
hair design concepts for refine hair designs Training Packages.
briefs • Title simplified.
SIHHIND201A Maintain SHBHIND001 Maintain • E
and organise tools, and organise tools, • Unit updated to meet the Standards for
equipment and work equipment and work Training Packages.
areas areas
SIHHIND202A Develop SHBHIND002 • E
hairdressing industry Research and use • Unit updated to meet the Standards for
knowledge hairdressing industry Training Packages.
information • Titled changed to better reflect intent of
the unit.
SIHHIND303A Co- Deleted • Relevant skills and knowledge
ordinate clients and incorporated in:
services º SHBXCCS002 Provide salon
services to clients.
SIHHIND304A Develop SHBHIND003 Develop • E
and expand a client and expand a client • Unit updated to meet the Standards for
base base Training Packages.
SIHHIND305A Hone Deleted
and strop straight
razors
SIHHIND306A SHBHIND004 • E
Participate in a session Participate in session • Unit updated to meet the Standards for
styling team styling teams Training Packages.
• Titled changed.
39
1.7 Key Work and Training Requirements in the Industry

1.7.1 Overview of the Hairdressing and Beauty Services Industry
The hairdressing and beauty services industry is a dynamic industry involved in the provision of
personal services for men and women. It includes businesses that provide haircuts, hair colouring
and styling, manicures and pedicures, hair removal, skin treatments and tanning, cosmetic and
beauty services.
The hairdressing and beauty services sectors offer a range of career options, including positions
as hairdressers, barbers, beauty therapists, beauticians, make-up artists, nail technicians, and
salon managers.
1.7.2 Beauty Services

The beauty services sector of the industry in Australia is characterised by a substantial number of
small businesses providing unique and complex beauty services to clients on a one-to-one basis.
The sector employs workers who provide services that require high-level skills and knowledge to
support treatments offered. It provides a range of services including complex skin therapies and
treatments. Specialist enterprises are increasing in the industry and provide particular services as
their core business activity. The industry workforce has always been comprised predominantly of
female employees and this profile is projected to continue. Employees are mostly full time, with
part time and casual employment used to offset periods of high demand. Historically, the beauty
services sector has focused on females, but as the industry has evolved this has changed, with the
growth of services for men.
The beauty services sector is predominantly comprised of small employers, many of whom are
self-employed and operate their businesses from salons, destination or day spas, hairdressing
salons and retail outlets. Whilst many businesses operate within limited or traditional boundaries,
many of the contexts in which beauty professionals work are now increasingly linked to broader
health and wellness.
Job roles in the beauty services sector of the industry require multi-skilled individuals with a
combination of skills and knowledge encompassing beauty services and treatments, customer
service, sales, administration and leadership. The industry is increasingly offering treatments using
new technologies requiring a higher level of understanding of the skin and how such technologies
interact with the skin. Leaders and managers in the beauty services sector of the industry fulfil a
wide range of roles requiring a variety of skills and knowledge of financial matters, technology,
business planning and human resource management.
1.7.3 Hairdressing
The hairdressing sector is predominantly comprised of small businesses, many of which are
operated as salons by self-employed hairdressers. Salons may also be part of larger chains, often
operating as franchises. The majority of businesses provide a full range of client services. There
are, however, some salons that exclusively offer a limited range of services as their core business
activity, for example haircutting only.
Historically the hairdressing industry has focused the breadth of its services on females, with male
clients opting mainly for haircutting services. Adolescent and adult males have, however, become
increasingly active consumers of a broader range of hair care products and services. An increasing
number of male clients now regularly have chemical services such as hair colouring and lightening
and use hair styling and texture enhancing products on a daily basis.
40
Barber shops or salons have once more gained popularity, in part to support this increasing
engagement of male clients. This incorporates traditional barber shops and more modern types of
‘boutique’ or concept barber shops, particularly found in metropolitan areas. There is no absolute
delineation of male from female clients in choosing hairdressing salons or barber shops. Men and
women patronise both.
Hairdressers and barbers require high-level technical skills and knowledge to support the breadth
of services provided to clients on a one-to-one basis. Key services include haircutting, hair design,
hair colouring and chemical reformation. In addition, hairdressers and barbers require high-level
customer service and sales skills.
In the main, qualified hairdressers and barbers work in the salon environment and provide a full
range of services. Many operators choose a specialist pathway as colourist or stylist. Others can
work as specialist session stylists in diverse settings including fashion parades, hair shows,
technical seminars, platform demonstrations, training sessions and fashion shoots as well as film,
television and theatre productions.
Many senior hairdressers follow a career pathway to work as technical specialists with hair product
companies and others become salon managers. Salon managers require business management
skills particularly in financial and human resource management along with business planning and
marketing and promotional skills.
1.8 Regulation and Licensing Implications for Implementation

1.8.1 General laws
Hairdressing and beauty services personnel must comply with general laws, common to all
industries and business types, that regulate customer, business and employee interaction.
Wherever knowledge of a general law is required to effectively perform a job task described in the
unit of competency, it is covered in the knowledge evidence field of the assessment requirements.
The assessment conditions field requires RTOs to provide current regulatory documents to assist
the assessment.
For example: SHBXIND001 Comply with organisational requirements within a personal services
environment:
Assessment Conditions resource

Knowledge Evidence of relevant law:
requirement:
• sources of information on employment • current plain English guidelines issued by
rights and responsibilities as specified in regulatory bodies covering:
the Performance Evidence º minimum workplace
• basic aspects of employment related laws entitlements provided by the
covering rights and responsibilities of National Employment Standards
employees and employers as specified in (NES)
the Performance Evidence º relevant state or territory anti-
• basic aspects of industrial awards for discrimination or equal
hairdressing and beauty employees employment opportunity (EEO)
• primary functions of trade unions for law:
hairdressing and beauty employees ▪ harassment provisions:
• organisational policies and procedures that types of discrimination
relate to general work practices as and harassment, rights
specified in the Performance Evidence and responsibilities of
employees and
41
Assessment Conditions resource

Knowledge Evidence of relevant law:
requirement:
• typical terms and conditions of employment employers and
for hairdressing and beauty businesses consequences of non-
• general role boundaries and compliance with the law
responsibilities for key hairdressing and ▪ equal employment
beauty industry staff: opportunity (EEO)
º beauty and spa therapists provisions; rights of
º beauticians employees and
º hairdressers responsibilities of
º make-up artists employers to make merit
º nail technicians based employment
º supervisors and managers decisions
within hairdressing and beauty ▪ role of relevant state or
businesses. territory boards in
managing complaints
• plain English information about industrial
awards for hairdressing and beauty
employees issued by regulatory bodies or
unions.
1.8.2 Laws that specifically apply to the hairdressing and beauty services industry
There are laws and regulations that have specific relevance to the hairdressing and beauty
services industry. Wherever knowledge of a specific law or regulation exists, it is covered in the
knowledge evidence field of the assessment requirements. The assessment conditions field
requires RTOs to provide current regulatory documents to assist the assessment.
At the time of publication, these laws and regulations include:
• State or territory health acts and regulations - skin penetration provisions. These are relevant to
the provision of many hair reduction and skin services which utilise wax, probes or needles, for
example:
º SHBBHRS001 Provide waxing services
º SHBBHRS002 Provide female intimate waxing services
º SHBBHRS003 Provide male intimate waxing services
º SHBBHRS004 Provide hair reduction treatments using electrical currents
º SHBBSKS001 Pierce ear lobes
º SHBBSKS002 Provide diathermy treatments
º SHBBSKS003 Design and provide cosmetic tattooing
º SHBBSKS004 Provide upper body piercings
º SHBBSKS005 Provide micro-dermabrasion treatments
Some states and territories require businesses that provide skin penetration procedures to be
registered with local councils. This will have implications for Registered Training Organisations that
provide these services to paying clients during training and assessment.
Those developing training and assessment strategies for any SHB units which cover skin
penetration procedures, should consult with the relevant state, territory or local government to
determine compliance requirements.
42
• State or territory health acts and regulations - hygiene and cleanliness of premises provisions
for hairdressing, barbering and beauty businesses. These are relevant to the provision of many
services and the use of tools that come into direct contact with a client’s skin, scalp and hair.
As above, some states and territories require hairdressing, barbering and beauty businesses to be
registered with local councils and the same implications will impact on Registered Training
Organisations.
Intense Pulsed Light (IPL) and Laser Regulation
Some states and territories regulate who is able to use IPL and Laser. The following states and
territories have regulations:
• Queensland - anyone who uses or possesses a laser apparatus for cosmetic purposes must be
licenced with Queensland Health.
https://www.health.qld.gov.au/radiationhealth/healthrelated/laser-cosmetic
• Tasmania - anyone who interacts with (that is; acquires, possesses, stores, uses,
manufactures, sells, install, services, repairs, disposes of) an intense pulsed light or laser
apparatus must be licenced with the Department of Health & Human Services.
http://www.dhhs.tas.gov.au/publichealth/radiation/apply_for_a_licence
• Western Australia - Non-medical practitioners may be able to use lasers for cosmetic
procedures with a current exemption from licence. An exemption from licence still requires an
application to the Radiological Council of Western Australia and an exemption certificate to be
issued. Intense pulsed light apparatus for hair removal may be used by non-medical
professionals, without any licencing.
http://www.radiologicalcouncil.wa.gov.au/pages/FAQ/Lasers.html
1.8.3 Occupational certification/licensing requirements for the hairdressing and beauty

services industry
In Queensland, individuals must hold a licence in order to use, purchase or possess a Class 4
laser apparatus. To obtain a licence to use laser, the individual must first undertake a minimum 25
hours of hair removal under a trainee licence before proceeding to a full licence.
In Tasmania, a licence must be held in order to interact with a Class 3B laser, Class 4 laser or
intense pulsed light apparatus. In addition, the premises in which the laser or IPL apparatus are
used must also be registered.
Some Australian states and territories have a Hairdressing Act, which prohibits individuals from
providing hairdressing services unless they hold a prescribed qualification. These laws do not
require qualified hairdressers to register with any state or territory government authority. Instead,
non-qualified people providing hairdressing services would be fined.
2.0 Implementation Information

2.1 Key features of the training package and the industry that will
impact on the selection of training pathways
The competencies in this training package may be attained via:
• formal or informal education and training

• experience in the workplace
• general life experience
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• any combination of the above.
2.1.1 Beauty Industry preferred delivery pathways

There is no preferred delivery pathway for the beauty services industry, although the
apprenticeship or traineeship pathway provides more opportunity to develop and practise skills in
the workplace. The beauty services industry has the expectation that learners in institutional
programs are provided with access to workplace experience directly related to the skills contained
in the qualification that they are completing.
2.1.2 Hairdressing Industry preferred delivery pathways

The job readiness of graduates who are fully trained in a college rather than undertaking an
apprenticeship continues to be a topic of discussion in the hairdressing industry. Many of those
who train via the institutional pathway develop technical proficiency but lack exposure to a fast-
paced work environment and struggle to adapt and operate at the required level upon securing
employment. Industry is also concerned about an increase in one-year accelerated courses that
produce graduates without the confidence to perform anything but the most basic tasks. Ultimately,
the hairdressing industry prefers apprenticeship as the most appropriate delivery model.
However, industry reports that it has problems finding suitable apprentices because less young
people in particular, are choosing hairdressing as a career. Therefore, institutional pathways must
provide graduates with skill levels of a comparable quality to that delivered on the job or via an
apprenticeship pathway. For this reason, assessment requirements for hairdressing units of
competency have been strengthened to ensure training and assessment delivered through
apprenticeships and institutions is consistent.
2.1.3 Resourcing training and assessment pathways

The delivery of training and assessment in a realistic operational environment using current
industry tools, equipment, documents and other resources plays an essential role in skills
development to produce competent graduates who can be immediately useful in the workplace.
Mandatory conditions and resources are specified in the assessment conditions field in the
assessment requirements for each unit of competency. The mandatory resources include the:
• physical environment where assessment must take place

• equipment and resources that must be provided
• consumable resources or stock that must be provided
• workplace documentation required
• people who must be present, if relevant
• time imperatives and/or time constraints
• assessor requirements.
The availability of these resources will be a key factor in selecting an appropriate training and
assessment pathway. Many RTOs will be able to provide the specified mandatory resources and
will choose to deliver and assess in a simulated workplace. Others may choose to work with
industry operators so that mixed on and off-the-job pathways provide access to the full range of
current industry equipment.
An example from the assessment requirements for SHBBHRS001 Provide waxing services:
Skills must be demonstrated in a beauty industry environment; this can be:

• a beauty industry workplace or
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• a simulated beauty workplace set up for the purpose of skills assessment that provides
services to paying members of the public.
Assessment must ensure access to:
• paying clients, both new and regular, with different waxing requirements, who have the
expectation that the services provided reflect those of a commercial business
• hand washing facilities:
º basin
º hot and cold running water
º liquid soap
º single use towels or hand dryer
• relevant workplace documentation:
º blank client records
º equipment instructions
º organisational policies and procedures
º product instructions and safety data sheets.
Assessment must ensure use of:
• cleaning and disinfection products
• disposable wax applicators, sheeting and strips
• hot and strip wax, pre and aftercare products from a comprehensive professional range
• temperature controlled wax pots
• tweezers
• client gowns or covers
• individual workstation consisting of:
º treatment table with safe working access at both ends and sides
º individual electricity supply
• magnifying lamp
• stable wax pot bench or trolley
• personal protective equipment:
º disposable gloves
º aprons
• treatment towels or linen, or disposable linen.
Assessment activities to allow the individual to:
• provide waxing within commercially realistic speed, timing and productivity
• demonstrate competency in an environment reflective of real work situations
• manage tasks and contingencies in the context of the job role.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for
assessors and:
• hold a qualification as a beautician or beauty therapist
• have worked as a beautician or beauty therapist for at least three years where they have
applied the skills and knowledge of this unit of competency.
2.2 Industry Sectors
The SHB Hairdressing and Beauty Services Training Package covers the following industry sectors
and the personal services provided in each:
• Beauty Services:
º body services
º facial services
º hair reduction services (waxing and light-based therapies)
º make-up services
º nail services
º skin services
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º spa services
• Hairdressing, incorporating services provided by barbers:
º colour and lightening
º haircutting
º hair design
º hair reformation (curling, volumising, straightening and relaxing)
º trichology.
Many businesses provide a mix of beauty and hairdressing services.
2.2.1 Occupational Outcomes of Qualifications
Qualification Outcome
SHB20116 Certificate II in Retail This qualification reflects the role of retail sales personnel
Cosmetics involved in a defined range of tasks to sell and
demonstrate beauty or cosmetic products. They follow
known routines and procedures and work under direct
supervision.
This qualification provides a pathway to work as a retail
sales consultant in any business that sells beauty or
cosmetic products and services. This can include beauty
and hairdressing salons, retail outlets and department
stores.
SHB20216 Certificate II in Salon This is a preparatory qualification, which provides a
Assistant defined and limited range of basic skills and knowledge
used in hairdressing salons by individuals who provide
assistance with client services. These routine and
repetitive tasks are completed under direct supervision
and with guidance from hairdressers who manage the
client service.
The combined skills and knowledge do not provide for a
job outcome as a hairdresser and this qualification is
intended to prepare individuals for further training.
SHB30115 Certificate III in Beauty This qualification reflects the role of individuals employed
Services as beauticians to provide a range of beauty services
including nail, waxing, lash and brow, and basic make-up
services.
These individuals possess a range of well-developed
technical and customer service skills where discretion
and judgement is required and are responsible for their
own outputs. This includes client consultation on beauty
products and services.
Work is typically conducted in beauty, waxing, brow and
nail salons.
SHB30215 Certificate III in Make-Up This qualification reflects the role of individuals employed
as make-up artists to design and apply make-up for a
range of purposes and occasions across the beauty,
fashion, media and entertainment industries.
technical and consultation skills where discretion and
judgement is required and are responsible for their own
outputs. This includes working cooperatively with a range
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of individuals including photographers, fashion stylists
and media production staff.
Work is typically conducted as part of a team or on a
freelance basis in settings such as make-up studios,
retail cosmetic counters, fashion and media sets, and
photography studios.
SHB30315 Certificate III in Nail This qualification reflects the role of individuals employed
Technology as nail technicians to provide manicure and pedicare
services, including the application of nail art and acrylic
and gel nail enhancements.
technical and customer service skills where discretion
and judgement is required and are responsible for their
own outputs. This includes client consultation on nail
care products and services. Nail technicians may also be
self-employed and responsible for managing their own
nail station.
Work is typically conducted in nail and beauty salons.
SHB30416 Certificate III in This qualification reflects the role of hairdressers who
Hairdressing use a range of well-developed sales, consultation and
technical skills and knowledge to provide a broad range
of hairdressing services to clients. They use discretion
and judgement to provide client services and take
responsibility for the outcomes of their own work.
This qualification provides a pathway to work as a
hairdresser in any industry environment, usually a salon.
SHB30516 Certificate III in This qualification reflects the role of barbers who use a
Barbering range of well-developed sales, consultation and technical
skills and knowledge to provide a broad range of
barbering services to clients. They use discretion and
judgement to provide client services and take
responsibility for the outcomes of their own work.
This qualification provides a pathway to work as a barber
in any industry environment, usually a barber shop or
salon.
SHB40115 Certificate IV in Beauty This qualification reflects the role of individuals who work
Therapy as beauty therapists to provide a range of beauty therapy
treatments and services, including lash and brow
treatments, nail services, make-up, massage and
waxing. They communicate with clients to recommend
treatments and services and sell retail skin care and
cosmetic products.
These individuals undertake work independently, with
limited guidance from others, to perform routine and non-
routine activities and solve non-routine problems. They
apply and adapt technical skills and knowledge, and use
judgment in the provision of beauty treatments and
services. These individuals are responsible for their own
outputs and provide limited guidance to others.
Work is typically conducted in beauty salons and spas.
SHB40216 Certificate IV in This qualification reflects the role of skilled senior
Hairdressing hairdressers who use a range of highly-developed sales,
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consultation and technical skills and knowledge to
provide a broad range of hairdressing services to clients.
These senior hairdressers provide specialist services in
one or more areas including haircutting, design, colouring
and complex colour correction, trichology and chemical
reformation. They work independently and many
hairdressers at this level provide technical leadership,
training and support to team members.
This qualification provides a pathway to work as a senior
hairdresser in a salon environment, a freelance session
stylist or a technical advisor in product companies.
SHB50115 Diploma of Beauty This qualification reflects the role of individuals employed
Therapy as beauty therapists to provide a broad range of beauty
therapy treatments and services including facial
treatments, body massage and treatments, hair removal,
lash and brow treatments, nail and make-up services.
This includes consultation with clients to provide beauty
advice, recommend beauty treatments and services, and
sell retail skin-care and cosmetic products.
These individuals work relatively autonomously, and are
accountable for personal outputs. Their work involves the
self-directed application of knowledge and skills with
substantial depth in some areas where judgement is
required in planning and selecting appropriate
equipment, services and techniques.
Work is typically conducted in beauty salons and spas.
SHB50216 Diploma of Salon This qualification reflects the role of senior managers and
Management small business owners of personal services businesses.
They are responsible for coordinating the day-to-day
operation of the business and for planning, monitoring
and evaluating the work of the team. Salon managers
also operate with significant autonomy to make strategic
business management decisions.
This qualification provides a pathway to work as a salon
manager in any type of personal services business
including hairdressing or beauty salons, barber shops
and spas.
SHB60118 Advanced Diploma of This qualification reflects the role of individuals who apply
Intense Pulsed Light and Laser for substantial specialised knowledge and skills to design
Hair Reduction and safely apply non-ionising radiation treatments using
intense pulsed light and laser technologies to reduce
unwanted hair on the face and body.
In this role they make complex, independent judgements

in consulting with clients and analysing their skin and hair
characteristics, designing and evaluating intense pulsed
light and laser hair reduction treatment programs,
selecting and using appropriate technology, and applying
it within the context of safe client and operator practices
and in compliance with regulatory requirements.
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Ongoing technological developments in this area of
practice require the use of broad knowledge and the
identification, analysis and evaluation of information from
a variety of sources to build personal capability.
Practice may be undertaken in a salon or clinic in the

beauty industry or in other settings where cosmetic laser
hair reduction services are offered.
SHB80116 Graduate Certificate in This qualification reflects the role of senior hairdressing
Hairdressing Creative Leadership industry professionals who have a role in initiating,
planning, implementing and evaluating future hair design
directions for the industry. They have highly developed
specialised technical, creative, conceptual and
leadership skills and knowledge. They work with
significant autonomy, making high-level independent
judgements in specialist technical and management roles
at a national or international level for larger hairdressing
organisations and product companies, or as freelance
session stylists.
Possible job titles include creative or artistic director and
specialist session stylist.
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2.3 Entry Requirements for Qualifications

Where Entry Requirements are identified, these are mandatory. Entry Requirements exist because
industry identified it essential that one level of competence and/or experience in industry is
achieved prior to entering the next level qualification.
Entry Requirements:
• do not form part of a qualification for training and assessment purposes

• must be achieved prior to enrolling in a qualification
• are specific to the knowledge, skills or experience required to enter a qualification
º may be expressed as:
º a qualification
º core units of competency of a lower AQF level qualification
º a significant number of units of competency from a lower level qualification
º specialist units of competency from a related stream
º vocational expertise, including typical job roles
º a combination of units of competency and vocational expertise.
The majority of SHB Hairdressing and Beauty Services Training Package qualifications allow direct
entry. The following qualifications have an entry requirement as outlined in the table below.
Qualification Entry Requirement

SHB40216 Certificate IV in Entry to this qualification is open to individuals who have:
Hairdressing 1. achieved a Certificate III in Hairdressing (or equivalent);
and
2. at least one year post-qualification full time employment
experience as a hairdresser in a salon environment where
they have applied the skills and knowledge covered in the
above qualification.
SHB60118 Advanced Entry to this qualification is open to individuals who:
Diploma of Intense Pulsed • have achieved a Diploma of Beauty Therapy; AND
Light and Laser for Hair • have 12 months post-qualification experience as a beauty
Reduction therapist with a primary focus on providing facial services, skin
services and hair reduction services;
OR
• are an Enrolled Nurse or Registered Nurse; AND
• have 12 months post-qualification experience in the
application of knowledge in human biology, anatomy and
physiology.
SHB80116 Graduate Entry to this qualification is open to individuals who have
Certificate in Hairdressing commercial experience as a senior salon hairdresser or session
Creative Leadership stylist and significant technical expertise in the hairdressing
industry. This expertise must include:
provision of highly specialised styling and/or chemical services
• establishment and maintenance of an extensive clientele base
• coordination and training of team members; and
• contribution to the promotion of an organisation in platform
work at recognised state or national industry events.
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The SHB60118 Advanced Diploma of Intense Pulsed Light and Laser for Hair Reduction includes a
specific Entry Requirement of 12 months experience after completing a Diploma of Beauty
Therapy, with at least a 70% focus on providing facial services, skin services and hair reduction
services, as a beauty therapist, within a beauty salon. Learners enrolling into the qualification via
the nurse pathway, must also have experience after completing the relevant qualification. Work
may be part-time or full-time.
The Entry Requirements will ensure that only individuals with the appropriate prior knowledge and
experience will be able to enrol into the qualification, given the level of risk involved in operating
IPL and laser machinery.
2.4 Pathways Advice

The following pathways charts show the pathways into and from qualifications that are possible
within SHB Hairdressing and Beauty Services Training Package. Individuals can exit each
qualification to work in industry at a different level of technical expertise and responsibility. It is not,
however, intended to indicate that an individual will gain immediate employment at that level.
Individuals can also complete a qualification designed for one industry sector or job function and
complete secondary qualifications for others, e.g. complete a make-up qualification followed by a
nail technology qualification or a hairdressing qualification followed by a beauty qualification. Many
skills are transferrable with the ability to gain credit for common units of competency.
Articulation arrangements from Diplomas to higher education qualifications can be made on an
individual basis by RTOs, e.g. from a Diploma of Beauty Therapy to dermal therapies.
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2.4.1 Beauty Services
Advanced Diploma of Intense Pulsed Light and Laser for Hair Reduction – Job role include:. intense
pulsed light and/or laser practitioner
Diploma of Salon Management

Job roles include: senior manager salon owner. Responsibilities include: day-to-day business operation,
planning monitoring and evaluating work of the team. Individuals work: significant autonomy with
responsibility for strategic business decisions. Typical settings include: hairdressing and beauty salons
barber shops spas
Diploma of Beauty Therapy

Job roles include: beauty therapists. Range of beauty therapy treatments/services include: facial treatments
body massage and treatments hair removal lash and brow treatments nails make-up services
providing beauty advice recommending beauty treatments and services selling retail skin-care and cosmetic
products. Individuals work: relatively autonomously with accountability for personal output with substantial
depth of knowledge in some areas where judgement is required in planning and selecting appropriate equipment,
services and techniques. Typical settings include: beauty salons spas.
Elective units allow specialisation in areas such as electrolysis/diathermy, relaxation massage or spa treatments.
Certificate IV in Beauty Therapy

Job roles include: beauty therapist. Range of beauty therapy services/treatments includes: lash and brow
Direct Entry into qualifications
nails make-up massage waxing recommending treatments and services selling retail skin care and
cosmetic products. Individuals work: independently with limited guidance from others with responsibility for
their own outputs providing limited guidance to others. Typical settings include: beauty salons spas
Certificate III in Nail Technology

Job roles include: nail technicians. Services include: application of nail art and acrylic and gel nail
enhancements client consultation on nail care products and services. Individuals may be: self-employed and
responsible for managing their own nail station.
Certificate III in Make-Up Services

Job roles include: make-up artists. Services include: designing and apply make-up for a range of purposes and
occasions. Range of industries include: beauty fashion media entertainment. Individuals may work: as part of
a team on a freelance basis with a range of individuals including photographers, fashion stylists and media production
staff. Individuals are: responsible for their own outputs. Typical settings include: make-up studios retail cosmetic
counters fashion and media sets photography studios.
Certificate III in Beauty Therapy

Job Roles include: beautician. Range of beauty services includes: nails waxing lash and brow basic
make-up services. Individuals are: responsible for their own outputs. Typical settings include: beauty salon
waxing salon brow bar nail salons.
Certificate II in Retail Cosmetics

Job Roles include: beauty retail sales consultant. Services include: demonstration and sale of beauty or
cosmetic products, basic make-up services. Individuals are: follow routine procedures work under direct
supervision. Typical settings include: beauty and hairdressing salons retail outlets department stores.
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2.4.2 Hairdressing
Graduate Certificate in Hairdressing Creative Leadership

Job roles include:  creative or artistic director  specialist session stylist. Range of
Most qualifications allow direct entry with an entry requirement applied to Certificate IV in Hairdressing and Graduate
services include:  specialised technical  creative  conceptual and leadership skills.

Individuals work:  significant autonomy  make high level judgements  national or
international level. Typical settings:  larger hairdressing organisations  product
companies  freelance.
Diploma of Salon Management

Job roles include:  senior manager  salon owner. Responsibilities include:  day-to-day
business operation, planning  monitoring and evaluating work of the team. Individuals
work:  significant autonomy  with responsibility for strategic business decisions. Typical
Certificate in Hairdressing Creative Leadership
setting includes:  hairdressing and beauty salons  barber shops  spas
Certificate IV in Hairdressing
Job roles include:  senior hairdresser  freelance session stylist  technical advisor in
product companies. Range of services include:  specialist haircutting  hair design 
colouring  complex colour correction  trichology  chemical reformation. Individuals: 
work independently  provide technical leadership  train and support team members.
Typical settings:  hairdressing salon  freelance  product company.
Certificate III in Hairdressing

Certificate III in Barbering
Job roles include:  hairdresser. Range
Job roles include:  barber. Range of
of services include:  haircutting  hair
services include:  haircutting  hair
design  colour and lightening 
design  grooming. Individuals are: 
reformation. Individuals are: 
responsible for their own outputs.
responsible for their own outputs.
Typical settings include:  barber shops
Typical settings include: hairdressing
 salons.
salon
Certificate II in Salon Assistant

 Preparatory qualification for further training.  Basic skills and knowledge to provide
assistance with client services.
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2.4.3 VET delivered to secondary school students

SHB qualifications are designed to reflect particular job outcomes at different AQF levels. The
majority are not regarded by the beauty and hairdressing industry as ‘pathway or preparatory’
study for other qualifications. For example, SHB30416 Certificate III in Hairdressing provides for a
job outcome as a hairdresser and SHB30315 Certificate III in Nail Technology as a nail technician.
Employers expect graduates with these qualifications, and all SHB qualifications, to be ready to
work and to be competent in the required skills. This message needs to be clear to school students
and their teachers because vocational training takes a different approach to school studies.
Training package requirements must be adhered to, in order that school students exit qualifications
with the required skills to do the job tasks specified within the qualification they achieve.
SHB20216 Certificate II in Salon Assistant is a preparatory qualification that reflects a defined and
limited range of basic skills and knowledge used within hairdressing salons by individuals who
provide assistance with client services under direction from hairdressers. The skills and knowledge
in this qualification do not provide for a job outcome as a hairdresser and this qualification is
intended to prepare individuals for further training.
Delivery to secondary school students must comply, in the same way as any other delivery, with
the requirements outlined in the Training Package, including those for environments, equipment
and assessors.
Wherever a school-based Registered Training Organisation (RTO) cannot provide the mandated
resources, delivery must be provided by other RTOs that are sufficiently resourced.
Part-time school-based apprenticeships and traineeships are delivered by RTOs in conjunction
with on-the-job training provided by employers. This would be appropriate provided the
requirements for SHB qualifications can be met alongside the requirements for completion of the
Senior Secondary Certificate of Education, e.g. HSC, VCE, WACE, etc.
The following qualifications in the SHB Hairdressing and Beauty Services Training Package are
suitable as VET delivered to secondary school students provided all requirements are met:
• SHB20116 Certificate II in Retail Cosmetics

• SHB20216 Certificate II in Salon Assistant
• SHB30115 Certificate III in Beauty Services
• SHB30215 Certificate III in Make-Up
• SHB30315 Certificate III in Nail Technology
• SHB40115 Certificate IV in Beauty Therapy
not suitable as VET delivered to secondary school students:
• SHB30416 Certificate III in Hairdressing

• SHB30516 Certificate III in Barbering
• SHB40216 Certificate IV in Hairdressing
• SHB50115 Diploma of Beauty Therapy
• SHB50216 Diploma of Salon Management
• SHB60118 Advanced Diploma of Intense Pulsed Light and Laser for Hair Reduction
• SHB80116 Graduate Certificate in Hairdressing Creative Leadership
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2.4.2 Qualifications suited to Australian Apprenticeships

suitable for an Australian Apprenticeship pathway:
• SHB20116 Certificate II in Retail Cosmetics

• SHB20216 Certificate II in Salon Assistant
• SHB30115 Certificate III in Beauty Services
• SHB30215 Certificate III in Make-Up
• SHB30315 Certificate III in Nail Technology
• SHB30416 Certificate III in Hairdressing
• SHB30516 Certificate III in Barbering
• SHB40115 Certificate IV in Beauty Therapy
• SHB40216 Certificate IV in Hairdressing
• SHB50115 Diploma of Beauty Therapy
The following qualifications SHB Hairdressing and Beauty Services Training Package are not
suitable for an Australian Apprenticeship pathway:
• SHB50216 Diploma of Salon Management

• SHB60118 Advanced Diploma of Intense Pulsed Light and Laser for Hair Reduction
• SHB80116 Graduate Certificate in Hairdressing Creative Leadership
2.5 Access and Equity Considerations

An individual's access to training and assessment should not be adversely affected by restrictions
placed on location or context beyond the requirements specified in this training package: training
and assessment must be bias-free.
The flexibilities offered by the SHB Hairdressing and Beauty Services Training Package should
enhance opportunities and potential outcomes for all people so that we can all benefit from a wider
national skills base and a shared contribution to Australia’s economic development and social and
cultural life.
Standards for the registration of training organisations require RTOs to adhere to common
principles of access and equity. For implementation of the SHB Hairdressing and Beauty Services
Training Package it is important that:
• learners have access to accurate and current information about qualifications and job
outcomes in industry
• training and assessment is customised to the individual’s current employment or employment
prospects in their local region including access to elective units of competency to achieve
relevant job outcomes and training and assessment activities that are directly related to their
work
• for equity in assessment, conditions for training and assessment should not exceed those
specified in the assessment requirements for each unit of competency
• learners have access to accurate and current information about their rights during training and
assessment, including:
º an efficient and effective complaints and appeals process
º training, assessment and support services that meet individual needs including
reasonable adjustment of assessments.
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2.5.1 Reasonable adjustment

It is important that RTOs take meaningful, transparent and reasonable steps to consult, consider
and implement reasonable adjustments for learners with disability or those with language, literacy
and numeracy difficulties.
Under the Disability Standards for Education 2005, providers must make reasonable adjustments
for people with disability to the maximum extent that those adjustments do not cause that provider
unjustifiable hardship. While ‘reasonable adjustment’ and ‘unjustifiable hardship’ are different
concepts and involve different considerations, they both seek to strike a balance between the
interests of providers and the interests of learners with and without disability.
An adjustment is any measure or action that a learner requires because of their disability, and
which has the effect of assisting the learner to access and participate in education and training on
the same basis as learners without disability. An adjustment is reasonable if it achieves this
purpose while taking into account factors such as the nature of the learner’s disability, the views of
the learner, the potential effect of the adjustment on the learner and others who might be affected,
and the costs and benefits of making the adjustment.
A provider is also entitled to maintain the academic integrity of a course or program and to
consider the requirements or components that are inherent or essential to its nature when
assessing whether an adjustment is reasonable. There may be more than one adjustment that is
reasonable in a given set of circumstances; providers are required to make adjustments that are
reasonable and that do not cause them unjustifiable hardship.
It is important that providers understand that the content of the units of competency cannot be
changed as this describes a workplace outcome. The inherent requirements of the actual
workplace performance described by the Unit of Competency must inform the decision about what
adjustment is reasonable.
For example, the workplace requires an individual to know about safe manual handling techniques
for moving and storing hairdressing or barbering equipment (SHBHIND001 Maintain and organise
tools, equipment and work areas). It would be reasonable to adjust written exercises to oral
questions to assess this knowledge, should the learner have literacy issues.
That same unit requires individuals to tag any faulty electrical equipment. Competency could not
be solely assessed by asking oral questions about what should be included on a fault tag; the
learner would need to be able to write it.
Information about the Disability Standards for Education is available at: education.gov.au/disability-
standards-education.
2.6 Foundation Skills

The five core foundation skills of reading, writing, oral communication, numeracy and learning have
been embedded within the units of competency in this training package. Additionally, employment
skills (the non-technical skills and knowledge necessary for effective participation in the workforce)
have also been embedded. These are: problem-solving, initiative and enterprise, teamwork,
planning and organising, self-management and technology.
Not every unit of competency will contain every foundation skill or employment skill. Some units of
competency contain some but not others, e.g. reading, numeracy and problem solving only.
Qualifications contain a range of units of competency; the combination will appropriately cover all
foundation skills and employment skills required for the job outcome.
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Foundation skills have been included in the unit of competency in two ways:
• Relevant skills essential to performance are explicit in the performance criteria, written in a way
that reflects both the context and the skill level.
• A summary of those skills essential to performance of a unit of competency, that are NOT
explicit in the performance criteria, are summarised in the Foundation Skills field within the unit
of competency, together with a description reflecting the workplace skill.
The statements are specific to each unit of competency by explaining what the person is doing with
the foundation skill. For example, the specific numeracy skills required to calculate treatment times
when treating hair and scalp conditions.
The statements also provide guidance on the level of skill required by highlighting specific
application. For example, the types of documents that must be read and their complexity, which
indicates the level of literacy required. The complexity or level of the foundation skill directly
reflects the workplace skill described in the unit of competency.
An example from SHBHTRI001 Identify and treat hair and scalp conditions.
Performance criteria
1.1. Use standard infection control precautions, throughout all services, according to health
regulations and organisational procedures.(reading)
1.2. Visually and physically examine and analyse client hair and scalp as part of pre-hair
service assessment.
1.3. Engage client in a discussion about recent hair treatments, and symptoms of hair or
scalp conditions.(oral communication)
2.1. Recognise abnormal conditions, including contagious ones, outside scope of ability to
treat. (problem solving)
2.2. Counsel client to seek treatment advice from health care professionals.(problem solving,
oral communication)
2.3. Recognise and evaluate other hair and scalp conditions and consider suitable salon
treatment options and products. (problem solving, planning and organising)
2.4. Discuss treatment options and costs and obtain client agreement to proceed with
recommendations. (oral communication, numeracy)
3.1. Select and prepare remedial treatment products based on hair and scalp analysis and
desired action.(numeracy, planning and organising)
3.2. Apply, process and remove remedial treatment products according to product
instructions.(numeracy, planning and organising)
3.3. Use water resources efficiently and dispose of treatment waste safely according to
health regulations and organisational procedures.(numeracy, reading)
3.4. Advise on home care treatment and recommend products. (oral communication)
3.5. Update client history to include full details of service.(writing)
Foundation Skills
Skill Description
Reading skills to: • interpret sometimes unfamiliar and detailed documents
including organisational procedures, health regulations and
product instructions.
Oral communications • ask open and closed probe questions and actively listen to
skills to: effectively interact with client and meet their needs
• discuss hair and scalp conditions professionally and sensitively.
Numeracy skills to: • measure and apply hair and scalp treatment products in
proportions that minimise waste
57
• calculate and follow treatment processing times.

Planning and organising • manage own timing and productivity to complete treatments
skills to: within organisational service times.
2.7 Health and Safety Implications for the Hairdressing and Beauty
Services Industry
Workers in the hairdressing and beauty services industry are exposed to serious risks to health
and safety. Particular risks of injury and illness are from:
• inhalation and ingestion of, and skin and eye contact with, hazardous substances including hair
treatment chemicals, disinfectants and cleaning products
• continual hand skin contact with water, shampoo and hair treatment products (allergic
reactions, dermatitis, eczema)
• using sharp scissors, clippers, razors, needles (cuts and abrasions)
• lifting, shifting and moving heavy equipment, stock and waste
• cross contamination of infection from clients with contagious skin, hair and scalp conditions and
blood borne diseases
• slips, trips and falls from wet floors
• use of small and large electrical equipment such as hair reduction equipment, heated wax pots,
hair dryers, heat lamps and thermal tongs (burns, cuts, abrasions and electrical shock)
• burns and/or scarring as a result of incorrect or improper use of light-based hair reduction
modalities
• repeated physical movements when providing services (repetitive strain injury)
• long periods of standing without adopting appropriate posture when providing services (fatigue
and injury).
Learners in the workplace or simulated environment are equally exposed to these risks. These
risks can be managed through:
• the provision of procedures to manage risks

• work health and safety induction and training
• involvement of learners in hazard identification and risk assessment practices
• close supervision by trainers, assessors, workplace supervisors and managers.
Each qualification in the SHB Hairdressing and Beauty Services Training Package contains work
health and safety unit(s) of competency requiring learners to achieve skills and knowledge to
participate, implement or manage safe work practices as appropriate to the qualification and job
outcome. RTOs are required to integrate the acquisition of these workplace skills and knowledge
into daily training and assessment activities.
As part of the Performance Evidence for SHBXWHS001 Apply safe hygiene, health and work
practices, learners are required to integrate the use of predetermined health, safety and security
policies, procedures and safe work practices into day-to-day work functions across six three hour
assessment periods which must be combined with assessment of other SHB coded units of
competency.
To address the safety concerns related to using light-based modalities for hair reduction, the unit
SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction is
included in the core of the SHB60118 Advanced Diploma of Intense Pulsed Light and Laser for
58
Hair Reduction. This unit is applicable to all workers who are required to understand the risks of
intense pulsed light and laser apparatus and may include front-desk staff and franchise owners.
2.8 Legal Considerations for learners in the workplace or on placements

Legitimate work-based learning programs and placements give learners an opportunity to gain
experience in the workplace. Under the Fair Work Act 2009, a vocational placement is a working
arrangement where all of the following apply:
• the worker is not paid a wage

• it is a requirement of an Australian based education or training course
• it is authorised under a law or administrative arrangement of the Commonwealth, a State or
Territory.
A learner in an arrangement that meets all of these criteria is not covered by the Fair Work Act; is
not entitled to the minimum wages and other entitlements provided in the National Employment
Standards and any applicable modern awards or agreement.
Refer to: fairwork.gov.au/pay/student-placement-and-unpaid-work/pages/student-placements-
work-experience-and-internships.aspx.
Learners engaged as trainees, apprentices and those on work placements must comply with any
general laws that regulate customer, business and employee interaction and should be inducted
and supervised to ensure compliance.
Trainees, apprentices and learners gaining work experience are considered to be workers under
Work Health and Safety (WHS) law. Provisions of law relating to worker and employer
responsibilities apply. Learners should be inducted and supervised to ensure compliance.
2.9 Placing institutional learners with host employers

RTOs should also be aware of state or territory legislative requirements and their own
responsibilities when placing institutional learners with host employers for the purpose of training.
For example, a full time SHB50115 Diploma of Beauty Therapy student may be placed with a host
employer as part of a training program.
RTOs should always provide business owners and managers with support material to assist in
structured, demonstrable training for the learner. Host employers should be aware of the
performance already achieved by the learner and their level of proficiency.
Employers and host employers should also be aware of the registered training organisation
expectations regarding the type of in-salon tasks and services a learner would be undertaking as
part of their training. It is recognised that learners placed in hairdressing and beauty therapy
environments as part of their training benefit most when:
• the skills to be learned are clearly specified and agreed to in writing; and
• a workplace supervisor is assigned to guide and oversee learners’ progress.
For each placement, RTOs:
• should provide employers and host employers with an indication of the level of expertise of the
learner and the specific performance outcomes that are expected from the salon training
• must also provide learners with a clear understanding of the on-the-job training they will receive
and the expectations of the host employer and the RTO
59
• should be able to provide evidence of a sample work placement tool which maps the formative
development of skills over a number of placements integrating on and off-the-job delivery and
the formative and summative assessment of all units required to achieve the particular
qualification as expressed in the SHB Hairdressing and Beauty Services Training Package
• review the plan regularly in conjunction with the placement business and the learner to
determine the learner’s progress and to identify any issues which may impact on successful
delivery of the qualification.
2.10 Resources and Equipment

The Assessment Requirements for each Unit of Competency specify the equipment and other
resources which must be provided for assessment. This information is also relevant to delivery and
is found in the Assessment Conditions field which specifies:
• where the assessment must take place, the physical environment and indicates whether a
simulated environment is appropriate
• what equipment must be provided for assessment, e.g. nail clippers or scissors, manicure table
and lamp, operator chair, basins, specialised hair cutting equipment
• what types of consumable resources or stock must be provided for assessment; e.g. manicure
and pedicare products from comprehensive professional range, shampoos, hair colours
• what workplace documentation must be provided, e.g. manufacturer instructions and safety
data sheets, organisational policies and procedures
• if relevant, other people who must be present during assessment, e.g. clients, both new and
regular, with different service needs, who have the expectation that the services provided
reflect those of a commercial business.
Intense Pulsed Light and Laser

Reference to Standards
Some SHBBHRS coded Units of Competency refer to Australian and New Zealand standards.
These standards include:
• AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care
• AS/NZS IEC 60825.1:2014 Safety of laser products: Part 1 Equipment classifications and
requirements
• AS/NZS 1336:2014 Eye and face protection - Guidelines
For example; the unit SHBBHRS005 Identify and control safety risks for intense pulsed light and
laser hair reduction states: control measures applied to minimise health and safety risks during
intense pulsed light and laser hair reduction treatments: Window coverings and draping of
treatment environment. Window coverings and draping should be according to AS/NZS 4173:2018
Safe use of lasers and intense light sources in health care
Equipment
SHBBHRS coded Units of Competency include the following statement “laser equipment which: is
registered for purpose on the Australian Register of Therapeutic Goods”. This statement has been
included to ensure the apparatus used during assessment are registered on the Australian
Register of Therapeutic Goods for the purpose for which they are being used.
2.11 Simulation
Simulations, set up for the purpose of assessment, involve two components:
60
• simulated environments
• simulated activities.
2.11.1 Simulated environments for assessment

Because assessment in the workplace is not always possible, each SHB unit of competency allows
assessment to be conducted in a simulated environment. Whenever a simulated assessment is
conducted it is essential that the environment is as realistic as possible. Assessment must be
conducted in the specified environment using the equipment and resources mandated in the
assessment conditions field of the assessment requirements. This involves:
• using the appropriate environment, for example a simulated beauty, hairdressing or barbering
workplace, set up for the purpose of skills assessment, that provides services to paying
members of the public
• providing current equipment and technology; that which is typically available in a modern
beauty, hairdressing or barbering business
• providing a diverse, comprehensive and commercially realistic range of consumable resources
or stock, for example a diverse professional range of hair colour and lightening products
• providing workplace documents which are currently used in industry; those that are typically
available in a beauty, hairdressing or barbering business including items such as policies,
procedures, product manuals, template client records
• providing sufficient numbers of all equipment and resources to service the assessment needs
of each learner; sharing and ‘taking turns’ using inadequate numbers would result in down-time
for tasks and would not allow learner to demonstrate their capacity to work with commercial
speed, timing and productivity
• ensuring that other required people are present, e.g. clients, team members.
2.11.2 Simulated workplace activities for assessment

The hairdressing and beauty services industry highly values graduates who are ready to work in
their businesses because they have been exposed to industry conditions. Whenever a simulated
assessment activity is conducted it is essential that industry-relevant conditions are provided; those
as close to a real work situation as possible. This can involve:
• providing sufficient client traffic that to allow:

º prioritisation of tasks so that clients are served effectively in a logical sequence
º learners to deal with multiple sales and service tasks simultaneously
• integrating multiple competencies which an individual would naturally complete simultaneously
as part of their job function
• learners working and communicating with multiple and varied team members, supervisors,
managers and clients, including difficult ones
• requiring learners to work with commercial speed, timing and productivity
• building in a time and efficiency imperative which might include:
º deadlines for certain tasks; treatments that must be completed within a set
timeframe
º a number of tasks that must be handled simultaneously
• expecting learners to deal with multiple and varied problems and prioritise competing tasks in
given timeframes
• incorporating interruptions to work typical of the workplace
• integrating health and safety issues, employment skills and compliance demands
• incorporating requirements to use the appropriate level of language, literacy and numeracy
required by the work tasks.
61
2.12 Direct Observation

The SHBBHRS units of competency related to the use of Intense Pulsed Light and Laser for Hair
Reduction include the following statement:
Assessment must be directly observed, in person, for the total duration of each laser treatments,
by assessors who meets the assessor requirements outlined below.
This means that assessor must sight each treatment performed by a student during assessments.
2.13 Clients
Individuals working in the hairdressing and beauty services industry have daily contact with clients,
face-to-face when providing services, and via the telephone or electronic communication when
arranging appointments.
Industry sets high standards for quality client service and this is reflected throughout the units of
competency. Units describe workplace client interaction from first consulting with the client about
their service or treatment needs, to the provision of service, followed by post service advice and
care. In the hairdressing or beauty workplace, client interaction is not just about communication; it
centres on physical interaction and treatments that change the nature of a client’s well-being or
physical appearance.
It is vital, and therefore a requirement of most units of competency, that during assessment
learners physically interact with clients on whom they complete services or treatments.
An example from SHBHCUT009 Cut hair using freehand clipper techniques:
Assessment must ensure use of:
• paying clients with different haircutting requirements; these can be:

º clients in a hairdressing or barbering industry workplace, or
º clients in a simulated hairdressing or barbering workplace within a training
organisation who have the expectation that the services provided reflect those of a
commercial business
This mandated requirement provides industry with an assurance that client interaction is real.
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2.14 Integrated (Holistic) Assessment

Holistic assessment brings together a number of units of competency, relevant to the business
type, workplace and job role, that reflect actual workplace practices. The assessor should design
integrated assessment activities to collect evidence for a number of units of competency together.
Industry sees this realistic approach as essential for both delivery and assessment.
Related units of competency can be grouped together in a number of combinations for a logical
integrated assessment. Any units of competency that relate to a job function can be combined to
ensure an efficient and effective assessment process. The assessor must identify combinations to
support the needs of industry businesses and job functions.
2.15 Assessor Requirements

Assessors must meet certain requirements to assess units of competency within the SHB
Hairdressing and Beauty Services Training Package. These requirements align to the Standards
for Registered Training Organisations. They also prescribe specific industry requirements to
ensure that assessors have the correct vocational competency (occupational experience) to
assess individuals against industry’s standards.
SHB defines the requirements to be met by assessors on a unit by unit basis. Information is found
in the assessment conditions field within the Assessment Requirements document for each unit of
competency. Requirements vary across units because they are tailored to the specific unit.
An example from SHBHCLS002 Colour and lighten hair
Assessors must:
• satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:
• hold the Certificate III in Hairdressing, Certificate III in Barbering or Certificate IV in
Hairdressing qualification (or equivalent); and
• have at least three years full time employment experience as a hairdresser in a salon
environment where they have applied the skills and knowledge covered in this unit of
competency to assess this unit as part of a hairdressing qualification; this cannot include any
indentured traineeship or apprenticeship period; or
• have at least three years full time employment experience as a barber in a shop or salon
environment where they have applied the skills and knowledge covered in this unit of
competency to assess this unit as part of a barbering qualification; this cannot include any
indentured traineeship or apprenticeship period.
This requires assessors to have the relevant vocational competencies for the units of competency
they are assessing. For the hairdressing and barbering sectors, vocational competency means that
assessors must have the relevant vocational qualification plus relevant industry experience in the
unit to fully understand the unit’s workplace requirements and apply them to assessment.
In the above example, SHBHCLS002 Colour and lighten hair defines this as having worked in a
hairdressing or barbering salon for at least three years where they have applied the unit of
competency.
The application of the skills must be specific to hairdressing to assess hairdressers in training and
specific to barbering to assess barbers in training. This is because the units are written broadly
enough to apply to both contexts and the application of the unit can be quite different in these
different sectors.
63
Several of the SHBBHRS coded units of competency related to use of intense-pulsed light and
laser for hair reduction mandate that the assessor must have three years’ experience in using the
modalities. Industry felt that “industry experience” in this instance was not sufficient, and that
assessors should be adequately experienced in using the relevant equipment.
Currency of vocational competence, as required by the Standards for Registered Training
Organisations, is crucial to the success of assessment outcomes for the hairdressing and beauty
services industry. It ensures that those involved in assessment processes have current industry
knowledge, expertise in current operational practice and knowledge of what workplace equipment
is currently used so that assessments reflect up to date workplace practice.
64
3.0 Links
3.1 General Western Australia
education.wa.edu.au/
Australian Apprenticeships
australianapprenticeships.gov.au/ 3.3 Industry Specific
Australian Industry and Skills Committee Australian Hairdressing Council
(AISC) theahc.org.au/
aisc.net.au/ Hair and Beauty Australia
hairandbeautyaustralia.com.au/
Australian Qualifications Framework
aqf.edu.au/ Hair and Beauty Industry Association
hbia.com.au/
Australian Skills Quality Authority (ASQA)
asqa.gov.au/ Hair and Beauty South Australia
hairandbeautysa.com.au
Department of Education and Training
education.gov.au/
Training Accreditation Council of Western
Australia (TAC)
tac.wa.gov.au/
Training.gov.au
training.gov.au
Victorian Registration and Qualifications
Authority (VRQA)
vrqa.vic.gov.au/Pages/default.aspx
3.2 State and Territory Training

Authorities
Australian Capital Territory
education.act.gov.au/
New South Wales
dec.nsw.gov.au/
Northern Territory
education.nt.gov.au/
Queensland
training.qld.gov.au/
South Australia
www.skills.sa.gov.au
Tasmania
education.tas.gov.au/
Victoria
education.vic.gov.au/
65
Appendix 1: Packaging of Units in SHB

Hairdressing and Beauty Services Training
Package
Units of competency do not have an AQF level; qualifications do. To understand the complexity of
the unit of competency and to choose appropriate electives, users should:
• read the unit of competency in entirety to ascertain the complexity of skills and knowledge
covered
• read the Application Statement which describes to whom the unit of competency applies
• refer to the following table which indicates where units of competency are packaged in a
qualification in the SHB Hairdressing and Beauty Services Training Package V2.0.
Cert Cert Cert Adv Grad

Unit Code Unit Title Dip
II III IV Dip Cert
BEAUTY (B)
Body Services (BOS)
SHBBBOS001 Apply cosmetic tanning products ✓ ✓
SHBBBOS002 Provide body massages ✓ ✓
SHBBBOS003 Provide body treatments ✓ ✓
SHBBBOS004 Provide aromatherapy massages ✓ ✓
Use reflexology relaxation techniques

SHBBBOS005 ✓
in beauty treatments
Provide superficial lymph massage

SHBBBOS006 ✓
treatments
Client Services Beauty (CCS)
Advise on beauty products and

SHBBCCS001 ✓ ✓
services
Prepare personalised aromatic plant oil

SHBBCCS002 ✓
blends for beauty treatments
SHBBFAS001 Provide lash and brow services ✓ ✓ ✓
Provide facial treatments and skin care

SHBBFAS002 ✓ ✓
recommendations
SHBBFAS003 Provide specialised facial treatments ✓ ✓
66

II III IV Dip Cert
SHBBHRS001 Provide waxing services ✓ ✓ ✓
Provide female intimate waxing

SHBBHRS002 ✓ ✓
services
SHBBHRS003 Provide male intimate waxing services ✓ ✓
Provide hair reduction treatments using

SHBBHRS004 ✓
electrical currents
SHBBHRS005 Identify and control safety risks for ✓

intense pulsed light and laser hair
reduction
SHBBHRS006 Design laser hair reduction treatment ✓
programs
SHBBHRS007 Provide laser hair reduction treatments ✓
SHBBHRS008 Design intense pulsed light hair ✓

reduction treatment programs
SHBBHRS009 Provide intense pulsed light hair ✓

reduction treatments
SHBBINF001 Maintain infection control standards ✓
SHBBMUP001 Apply eyelash extensions ✓ ✓ ✓
SHBBMUP002 Design and apply make-up ✓ ✓ ✓ ✓
Design and apply make-up for

SHBBMUP003 ✓ ✓ ✓
photography
Design and apply remedial camouflage

SHBBMUP004 ✓ ✓ ✓
make-up
SHBBMUP005 Apply airbrushed make-up ✓
SHBBMUP006 Design and apply creative make-up ✓
Work collaboratively on make-up

SHBBMUP007 ✓
productions
Nail Services (NLS)
67

II III IV Dip Cert
Provide manicure and pedicare

SHBBNLS001 ✓ ✓ ✓
services
SHBBNLS002 Apply gel nail enhancements ✓ ✓
SHBBNLS003 Apply acrylic nail enhancements ✓ ✓
SHBBNLS004 Apply nail art ✓ ✓
Use electric file equipment for nail

SHBBNLS005 ✓ ✓
services
SHBBNLS006 Apply advanced nail art ✓ ✓
Research (RES)
Research and apply beauty industry

SHBBRES001 ✓ ✓ ✓ ✓
information
Investigate developments in cosmetic ✓

SHBBRES002 treatments using light and laser
systems
Skin Services (SKS)
SHBBSKS001 Pierce ear lobes ✓ ✓
SHBBSKS002 Provide diathermy treatments ✓
SHBBSKS003 Design and provide cosmetic tattooing ✓
SHBBSKS004 Provide upper body piercings ✓
SHBBSKS005 Provide micro-dermabrasion treatments ✓
Spa Services (SPA)
SHBBSPA001 Work in a spa therapies framework ✓
SHBBSPA002 Provide spa therapies ✓
SHBBSPA003 Provide stone therapy massages ✓
Provide Indian head massage for

SHBBSPA004 ✓
relaxation
Cross Sector (X)
SHBXCCS001 Conduct salon financial transactions ✓ ✓ ✓ ✓
68

II III IV Dip Cert
SHBXCCS002 Provide salon services to clients ✓ ✓ ✓
Greet and prepare clients for salon

SHBXCCS003 ✓
services
SHBXCCS004 Recommend products and services ✓ ✓
Lead teams in a personal services

SHBXPSM001 ✓
environment
Manage treatment services and sales

SHBXPSM002 ✓
delivery
SHBXPSM003 Promote a personal services business ✓
SHBXPSM004 Develop a product and service range ✓
Apply safe hygiene, health and work

SHBXWHS001 ✓ ✓ ✓
practices
SHBXWHS002 Provide a safe work environment ✓
Comply with organisational

SHBXIND001 requirements within a personal services ✓ ✓ ✓ ✓
environment
SHBXIND002 Communicate as part of a salon team ✓ ✓
HAIRDRESSING (H)
SHBHBAS001 Provide shampoo and basin services ✓ ✓
Provide head, neck and shoulder

SHBHBAS002 ✓ ✓
massages for relaxation
Client Service Hairdressing (CCS)
SHBHCCS001 Plan hair services for special events ✓
SHBHCLS001 Apply hair colour products ✓
69

II III IV Dip Cert
SHBHCLS002 Colour and lighten hair ✓
Provide full and partial head

SHBHCLS003 ✓
highlighting treatments
SHBHCLS004 Neutralise unwanted colours and tones ✓
Provide on scalp full head and retouch

SHBHCLS005 ✓
bleach treatments
SHBHCLS006 Solve complex colour problems ✓
Enhance hair designs using creative

SHBHCLS007 ✓
colouring and lightening techniques
Haircutting (CUT)
SHBHCUT001 Design haircut structures ✓
Create one length or solid haircut

SHBHCUT002 ✓
structures
SHBHCUT003 Create graduated haircut structures ✓
SHBHCUT004 Create layered haircut structures ✓
SHBHCUT005 Cut hair using over-comb techniques ✓
SHBHCUT006 Create combined haircut structures ✓ ✓
Create combined traditional and classic

SHBHCUT007 ✓
men’s haircut structures
SHBHCUT008 Design and perform creative haircuts ✓
Cut hair using freehand clipper

SHBHCUT009 ✓
techniques
Create haircuts using tracks and

SHBHCUT010 ✓
carving
Design and maintain beards and

SHBHCUT011 ✓
moustaches
SHBHCUT012 Shave heads and faces ✓
Provide men’s general grooming

SHBHCUT013 ✓
services
Hair Design (DES)
SHBHDES001 Dry hair to shape ✓ ✓
70

II III IV Dip Cert
SHBHDES002 Braid hair ✓ ✓
SHBHDES003 Create finished hair designs ✓
SHBHDES004 Create classic long hair up-styles ✓ ✓
SHBHDES005 Select and apply hair extensions ✓ ✓
SHBHDES006 Design and style long hair creatively ✓
SHBHDES007 Apply and maintain wigs and hairpieces ✓
SHBHDES008 Make wigs and hairpieces ✓
Curl and volumise hair with chemical

SHBHREF001 ✓
treatments
Straighten and relax hair with chemical

SHBHREF002 ✓
treatments
Straighten and relax hair with protein

SHBHREF003 ✓ ✓
treatments
Enhance hair designs using chemical

SHBHREF004 ✓
reformation techniques
Rinse and neutralise chemically

SHBHREF005 ✓
restructured hair
Provide technical leadership to

SHBHTLS001 ✓
hairdressing teams
Research and use hairdressing trends

SHBHTLS002 ✓
to advance creative work
SHBHTLS003 Work as a session stylist ✓
Provide creative leadership to the

SHBHTLS004 ✓
hairdressing industry
Conceive, develop and realise

SHBHTLS005 innovative hairdressing concepts for ✓
media
Conceive, develop and realise

SHBHTLS006 innovative hairdressing concepts for ✓
events
71

II III IV Dip Cert
Plan and deliver professional

SHBHTLS007 ✓
hairdressing presentations
Originate and refine hair design

SHBHTLS008 ✓
concepts
Work to a brief to develop and refine

SHBHTLS009 ✓
hair designs
Trichology (TRI)
Identify and treat hair and scalp

SHBHTRI001 ✓
conditions
SHBHTRI002 Conduct trichological assessments ✓
Develop and apply scalp treatment

SHBHTRI003 ✓
therapies
Working in Industry Hairdressing (IND)
Maintain and organise tools, equipment

SHBHIND001 ✓ ✓
and work areas
Research and use hairdressing industry

SHBHIND002 ✓ ✓
information
SHBHIND003 Develop and expand a client base ✓
SHBHIND004 Participate in session styling teams ✓
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Appendix 2: Unit of Competency and Assessment

Requirements Explained
Each unit of competency follows this format:
UNIT CODE
Units are coded in sequence from 001 onwards, for example SHBBBOS001-
006 Body Services.
Version S = Service Industries
indicators (A, B
etc.) have been HB = Training package Identifier (Hairdressing and Beauty Services)
removed. B = Sector (Beauty)
Subsequent
versions of units BOS= Competency Field (Body Services)
will be given a Codes no longer contain an AQF indicator, which previously identified where
new and unique a unit of competency was first packaged within a qualification.
code.
Units do not have an AQF level; qualifications do. Inclusion caused
confusion for RTO users when selecting electives and RTO auditors when
checking compliance with packaging rules. Some believed, for example,
that a unit of competency with an AQF indicator 3 or 4, should not or cannot
be packaged within a Diploma.
Users should:
• read the Unit of Competency in entirety to ascertain the complexity of
skills and knowledge covered
• read the Application Statement which describes to whom the unit applies
• refer to the table in this Companion Volume Implementation Guide to
check where units of competency appear in a qualification.
UNIT TITLE Titles tell the user, at a glance, what the unit is about and describe the skill
succinctly in workplace language. For example, Provide body massages,
Straighten and relax hair with chemical treatments.
APPLICATION This statement introduces the unit, assists users to understand its
complexity and includes this information:
This combines
the Unit • a brief description of unit content
descriptor and • who performs the function described by the unit and at what level of
workplace responsibility
Application
• typical job titles to clarify the unit’s applicability to different jobs
statement in
• the unit’s relationship to any specific occupational licensing, certification
previous units.
or laws; where none exist this is stated.
PREREQUISITE Where there is a prerequisite unit, the code and title are shown. Where
UNIT none exist, the entry is shown as ‘Nil’.
COMPETENCY Units are divided into a number of fields that describe like functions, e.g.
FIELD Facial Services, Haircutting, Client Services, Work Health and Safety.
UNIT SECTOR Units are categorised according to the industry sector to which it applies.
These are Beauty, Hairdressing (incorporating Barbering) and Cross-
Sector.
73
ELEMENTS PERFORMANCE CRITERIA

Elements break Performance Criteria describe the performance needed to
down and describe demonstrate the achievement of the element – breaks down the
the key outcomes element into smaller measurable “tasks”.
which make up the
unit of competency
FOUNDATION SKILLS
This section describes language, literacy, numeracy and employment skills that are essential
to performance and which must be assessed along with technical skills. Not every unit will
contain every Foundation Skill. These can include:
• reading
• writing
• oral communication
• numeracy
• learning
• problem-solving
• initiative and enterprise
• teamwork
• planning and organising
• self-management
• technology
They will only be described in this section of they are not explicit within the Performance
Criteria or where a more detailed explanation will assist trainers and assessors to understand
the specific requirements and level of skill required.
RANGE OF CONDITIONS
This optional field replaces Range
This is an optional field in new style units. If used,
the Range of Conditions can no longer provide long Statement.
explanatory lists of things that might apply. It is not Some important content previously
used in the way that Range Statements were in Range Statements moved to
previously.
other fields for a better fit. Look in:
Anything identified is mandatory for performance
in a job and, therefore, must be assessed. • Performance Evidence (e.g.
Any Range of Conditions statements can only essential products or techniques)
provide details of essential but different work • Knowledge Evidence
environments or operating conditions. • Assessment Conditions (e.g.
equipment)
No SHB units include Range of Conditions.
UNIT MAPPING Specifies code and title of any equivalent unit of competency from the
INFORMATION previous Training Package. If the unit has been determined as not
equivalent, the entry is shown as “No equivalent unit.” Does not include
a detailed mapping; which is presented earlier in this Companion
Volume Implementation Guide.
LINKS This provides a hyperlink to the Companion Volume Implementation
Guide.
74
Each Assessment Requirements follows this format:
TITLE Assessment Requirements for [unit of competency Code and Title]
PERFORMANCE Performance Evidence specifies the mandatory:

EVIDENCE
• types of product and process evidence
This field • volume and or frequency of product or process evidence
replaces but This section uses sufficiency, consistency and adaptability as guiding
is not the principles for valid assessment.
same as
Critical In other words, what does an individual have to do to prove they:
Aspects.
• are competent in the unit? (e.g. prove they can Solve complex
Critical colour problems)
aspects • can complete all the tasks described by the performance criteria?
summarised • have all the necessary foundation skills?
the essence • have all the knowledge to effectively perform the work task?
of a rigorous • can consistently demonstrate the outcomes?
assessment. • can adapt to different situations or product requirements?
Performance
Evidence is Performance Evidence statements stipulate the type and amount of
very specific. evidence that a student must provide and an assessor must collect.
The requirements for assessment are clear, measurable, auditable and
standardised across all RTOs.
KNOWLEDGE Knowledge Evidence specifies:

EVIDENCE
• what the individual must know in order to effectively complete the
This field work task described in the Unit of Competency
replaces • the breadth and depth of what the individual must know
Required • the amount of evidence that must be collected.
Knowledge.
Knowledge Evidence relates directly to the performance criteria.
ASSESSMENT This field stipulates mandatory conditions for assessment of the unit of
CONDITIONS competency. It lists all the things that an RTO must provide. It specifies:
This field • where the assessment must take place, the physical environment
includes and indicates whether a simulated environment is allowed
information • what equipment must be provided for assessment
previously • what types of consumable resources or stock must be provided for
contained in assessment, e.g. massage oil, shampoo
Context of • what workplace documentation must be provided, e.g. product
and specific instructions
resources • if relevant, other people who must be present during assessment,
for e.g. clients, team members
assessment • any essential time or timing requirements, e.g. activities that require
and the individual to work with commercial speed, timing and
Assessment productivity to complete client services within designated
Guidelines timeframes that reflect accepted industry practice
• the competency requirements for assessors including requirements
for industry experience and vocational qualifications.
75
These statements are now very specific and are tailored to each Unit of
Competency.
LINKS This provides a hyperlink to the Companion Volume Implementation

Guide.
76
Appendix 3: Mandatory Equipment and Resource Requirements

Unit Environment Equipment Consumable Resources Documents Other People
Beauty (B)
Body Services (BOS)

SHBBBOS001 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying clients, both new
Apply cosmetic demonstrated in a beauty º basin products and equipment documentation: and regular, with different
tanning products industry environment; this º hot and cold running • compressors º blank client records spray tanning
can be: water • cosmetic tanning º equipment instructions requirements, who have
• a beauty industry º liquid soap products from a º organisational policies the expectation that the
workplace or º single use towels or comprehensive and procedures services provided reflect
• a simulated beauty hand dryer professional range relevant to applying those of a commercial
workplace set up for the • individual spray booth • exfoliation products cosmetic tanning business.
purpose of skills areas with filtered • individual spray booth products
assessment, that overspray ventilation areas with filtered º product instructions
provides services to • personal protective overspray ventilation and safety data
paying members of the equipment: • personal protective sheets.
public. º aprons equipment:
º disposable gloves º aprons
º face masks º disposable gloves
º safety glasses º face masks
• professional spray º safety glasses
tanning gun and • protective caps and
machine. covers for clients
• professional spray
tanning gun and machine
• towels.
SHBBBOS002 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying clients, both new
Provide body demonstrated in a beauty º basin products and equipment documentation: and regular, with different
massages industry environment; this º hot and cold running • client gowns and hair º blank client records body massage
can be: water protectors º organisational policies requirements, who have
• a beauty industry º liquid soap • massage oils or creams and procedures the expectation that the
workplace or º single use towels or or powder relevant to providing services provided reflect
77

• a simulated beauty hand dryer • treatment towels or linen, body massages those of a commercial
workplace set up for the • individual work station or disposable linen. º Safety data sheets for business.
purpose of skills consisting of adjustable cleaning products.
assessment, that treatment table with safe
provides services to working access at both
paying members of the ends and sides.
public.
SHBBBOS003 Skills must be • hand washing facilities: • client gowns and hair • relevant workplace • paying clients, both new
Provide body demonstrated in a beauty º basin protectors documentation: and regular, with different
treatments industry environment; this º hot and cold running • disposable facial wipes, º blank client records body treatment
can be: water microlances, spatulas º organisational policies requirements, who have
• a beauty industry º liquid soap and tissues and procedures the expectation that the
workplace or º single use towels or • treatment towels or linen, relevant to providing services provided reflect
• a simulated beauty hand dryer or disposable linen. body treatments those of a commercial
workplace set up for the • bowls º equipment business.
purpose of skills • brushes for product manufacturer
assessment, that application instructions
provides services to • cleaning and disinfection º safety data sheets for
paying members of the products and equipment cleaning products and,
public. • the following where applicable, for
devices/equipment: treatment products
º direct current º product manuals
(galvanic) machine to listing product
infuse products into ingredients,
the epidermis formulations, labelling
º high frequency and guidelines for use.
machine
º steamer or infra-red or
hydrotherapy or G5
mechanical massager
to stimulate circulation
• individual work station
consisting of:
º adjustable treatment
table with safe
working access at
78

both ends and sides
º individual electricity
supply
º magnifying lamp
º trolley for products,
bowls and equipment
• personal protective
equipment:
• treatment products from
two professional body
specialist product ranges.
SHBBBOS004 Skills must be • hand washing facilities • client gowns and hair • relevant workplace • paying clients, both new
Provide demonstrated in a beauty with: protectors documentation: and regular, with different
aromatherapy industry environment; this º basin • massage oils or creams º blank client cards aromatherapy massage
massage can be: º hot and cold running • pre-blended º organisational policies requirements, who have
• a beauty industry water aromatherapy oils from a and procedures the expectation that the
workplace or º liquid soap comprehensive and relevant to services provided reflect
• a simulated beauty º single use towels or professional product aromatherapy those of a commercial
workplace set up for the hand dryer range massage business.
purpose of skills • cleaning and disinfection • treatment towels or linen, º safety data sheets for
assessment, that products and equipment or disposable linen. cleaning products and
provides services to • individual work station aromatic oils.
paying members of the consisting of:
public. º adjustable treatment
table with safe
working access at
both ends and sides
º trolley for products
and bowls.
SHBBBOS005 Skills must be • hand washing facilities: • client gowns • relevant workplace • paying clients, both new
Use reflexology demonstrated in a beauty º basin • treatment towels or linen, documentation: and regular, with different
relaxation industry environment; this º hot and cold running or disposable linen. º blank client records reflexology requirements,
techniques in can be: water º organisational policies who have the expectation
beauty • a beauty industry º liquid soap and procedures that the services provided
treatments workplace or º single use towels or relevant to reflexology reflect those of a
79

• a simulated beauty hand dryer treatments commercial business.
workplace set up for the • adjustable massage table º product instructions
purpose of skills or chair with safe working and safety data
assessment, that access at both ends and sheets.
provides services to sides
paying members of the • cleaning and disinfection
public. products and equipment.
SHBBBOS006 Skills must be • individual workstations • client gowns or covers • relevant organisation • paying clients, both new
Provide demonstrated in a beauty consisting of: • a professional range of documentation: and regular, with different
superficial industry environment; this º adjustable facial massage/skincare and º blank client records lymph massage
lymph massage can be: couch with safe home care products º product instructions requirements, who have
treatments • a beauty industry working access for • treatment towels or linen, and safety data sheets the expectation that the
workplace or operator and or disposable linen. º organisational policies services provided reflect
• a simulated beauty equipment and procedures those of a commercial
workplace set up for the º magnifying lamp relevant to providing business.
purpose of skills • cleaning and disinfection superficial lymph
assessment, that products and equipment. massage.
provides services to
paying members of the
public.
SHBBCCS001 Skills must be • hand washing facilities: • beauty products from a • relevant workplace • paying clients, both new
Advise on demonstrated in a beauty º basin comprehensive documentation: and regular, with different
beauty products industry environment; this º hot and cold running professional range: º blank client records beauty products and
and services can be: water º nail care º organisational policies services requirements,
• a beauty industry º liquid soap º make-up and procedures on who have the expectation
workplace or º single use towels or º skin care. selling products and that the services provided
• a simulated beauty hand dryer. services reflect those of a
workplace set up for the º manufacturer commercial business.
purpose of skills instructions for
assessment, that equipment
provides services to º safety data sheets for
paying members of the cleaning products and,
public. where applicable, for
treatment products
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º product manuals
listing product
ingredients,
formulations, labelling
and guidelines for use
º salon treatment
menus and prices.
SHBBCCS002 Skills must be • hand washing facilities: • a range of aromatic plant • relevant workplace • paying clients, both new
Prepare demonstrated in a beauty º basin oils documentation: and regular, with different
personalised industry environment; this º hot and cold running • carrier oils º aromatic oil product treatment requirements
aromatic plant can be: water • client gowns and hair information and safety using aromatic plant oils,
oil blends for • a beauty industry º liquid soap protectors data sheets who have the expectation
beauty workplace or º single use towels or • material to make º equipment instructions that the services provided
treatments • a simulated beauty hand dryer compresses and º organisational policies reflect those of a
workplace set up for the • aromatic plant oil poultices and procedures commercial business.
purpose of skills equipment for measuring, • treatment towels or linen, relevant to preparing
assessment, that mixing and storing: or disposable linen. personalised aromatic
provides services to º beakers plant oil blends for
paying members of the º dark glass bottles and beauty treatments.
public closures
• aromatic plant oil º bowls
preparation and storage º labels
area. º pipettes
• cleaning and disinfection
products and equipment
consisting of:
table with safe
working access at
both ends and sides
º trolley or stable
surface for product
and bowls
• vaporisers.
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SHBBFAS001 Skills must be • hand washing facilities: • disposable wax • relevant workplace • paying clients, both new
Provide lash demonstrated in a beauty º basin applicators documentation: and regular, with different
and brow industry environment; this º hot and cold running • hot and strip wax º blank client records lash and brow
services can be: water products from º organisational policies requirements, who have
• a beauty industry º liquid soap comprehensive and and procedures the expectation that the
workplace or º single use towels or professional product relevant to lash and services provided reflect
• a simulated beauty hand dryer range brow services those of a commercial
workplace set up for the • cleaning and disinfection • tints from comprehensive º safety data sheets for business.
purpose of skills products and equipment and professional product cleaning products.
assessment, that • hot wax pots range
provides services to • individual work station • treatment towels or linen,
paying members of the consisting of: or disposable linen
public. º treatment table with • wax strips.
safe working access
at both ends and sides
supply
º magnifying lamp
º operator chair
bowls and equipment
equipment:
º aprons.
• tweezers
SHBBFAS002 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying clients, both new
Provide facial demonstrated in a beauty º basin products and equipment documentation: and regular, with different
treatments and industry environment; this º hot and cold running • client gowns and hair º blank client records facial treatment
skin care can be: water protectors º organisational policies requirements, who have
recommendatio • a beauty industry º liquid soap • disposable facial wipes, and procedures the expectation that the
ns workplace or º single use towels or microlances, spatulas, relevant to facial services provided reflect
• a simulated beauty hand dryer tissues treatments those of a commercial
workplace set up for the • bowls • disposable gloves º manufacturer business.
82

purpose of skills • brushes for application of • treatment products from instructions for
assessment, that products two comprehensive equipment
provides services to • equipment: professional skin care º safety data sheets for
paying members of the º facial steamer ranges cleaning products and,
public. º hot towel cabinet • treatment towels or linen, where applicable, for
º magnifying lamp or disposable linen. treatment products
º Woods lamp º product manuals
• individual work station listing product
consisting of: ingredients,
º adjustable treatment formulations, labelling
table with safe and guidelines for use.
working access to
both sides and ends
supply
º operator chair
bowls and equipment.
SHBBFAS003 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying clients, both new
Provide demonstrated in a beauty º basin products and equipment documentation: and regular, with different
specialists facial industry environment; this º hot and cold running • client gowns and hair º blank client records body massage
treatments can be: water protectors º organisational policies requirements, who have
• a beauty industry º liquid soap • disposable facial wipes, and procedures the expectation that the
workplace or º single use towels or microlances, spatulas relevant to specialised services provided reflect
• a simulated beauty hand dryer and tissues facial treatments those of a commercial
workplace set up for the • bowls • disposable gloves º manufacturer business.
purpose of skills • brushes for application of • personal protective instructions for
assessment, that products equipment equipment
provides services to • the following • treatment products from º safety data sheets for
paying members of the devices/equipment: two comprehensive and cleaning products and,
public. º direct current for: professional skin care where applicable, for
▪ iontophoresis ranges treatment products
▪ desincrustation • treatment towels or linen, º product manuals
º facial steamer or disposable linen. listing product
º high frequency ingredients,
º hot towel cabinet formulations, labelling
83

º magnifying lamp and guidelines for use.
º micro current
º sonophoresis
º ultrasonic
º Woods lamp
consisting of:
table with safe
working access to
both sides and ends
supply
º operator chair
SHBBHRS001 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying clients, both new
Provide waxing demonstrated in a beauty º basin products documentation: and regular, with different
services industry environment; this º hot and cold running • disposable wax º blank client records waxing requirements,
can be: water applicators, sheeting and º equipment instructions who have the expectation
• a beauty industry º liquid soap strips º organisational policies that the services provided
workplace or º single use towels or • hot and strip wax, pre and procedures reflect those of a
• a simulated beauty hand dryer and aftercare products relevant to waxing commercial business.
workplace set up for the • temperature controlled from a comprehensive services
purpose of skills wax pots professional range º product instructions
assessment, that • tweezers • client gowns or covers and safety data
provides services to • individual workstation • personal protective sheets.
paying members of the consisting of: equipment:
public. º treatment table with º disposable gloves
safe working access º aprons
at both ends and sides • treatment towels or linen,
º individual electricity or disposable linen.
supply
º magnifying lamp
84

º stable wax pot bench
or trolley.
SHBBHRS002 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying female clients,
Provide female demonstrated in a beauty º basin products documentation: both new and regular,
intimate waxing industry environment; this º hot and cold running • disposable single use º blank client records with different intimate
services can be: water wax applicators and º organisational policies waxing requirements,
• a beauty industry º liquid soap strips and procedures as who have the expectation
workplace or º single use towels or • disposable sheeting they apply to the that the services provided
• a simulated beauty hand dryer • disposable g-string provision of waxing reflect those of a
workplace set up for the • temperature controlled • hot and strip wax services commercial business.
purpose of skills wax pots • client gowns or covers º manufacturer
assessment, that • tweezers • pre and aftercare instructions and safety
provides services to • individual workstation products from a data sheets
paying members of the consisting of: comprehensive º product instructions
public. º treatment table with professional range and safety data
safe working access • personal protective sheets.
at both ends and sides equipment:
º individual electricity º disposable gloves
supply and º aprons
workstations • treatment towels or linen,
º magnifying lamp or disposable linen.
º stable wax pot bench
or trolley.
SHBBHRS003 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying male clients, both
Provide male demonstrated in a beauty º basin products documentation: new and regular, with
intimate waxing industry environment; this º hot and cold running • disposable single use º blank client records different intimate waxing
services can be: water liquid soap wax applicators and º equipment instructions requirements, who have
• a beauty industry º single use towels or strips º organisational policies the expectation that the
workplace or hand dryer • disposable sheeting and procedures services provided reflect
• a simulated beauty • temperature controlled • disposable g-string relevant to waxing those of a commercial
workplace set up for the wax pots • hot and strip wax, pre services business.
purpose of skills • tweezers and aftercare products º product instructions
assessment, that • individual workstation from a comprehensive and safety data
provides services to consisting of: professional range sheets.
paying members of the º treatment table with • client gown or cover
public. safe working access • personal protective
85

to both ends and sides equipment:
º individual electricity º disposable gloves
supply º aprons
º magnifying lamp • treatment towels or linen,
º stable wax pot bench or disposable linen.
or trolley.
SHBBHRS004 Skills must be • hand washing facilities: • alcohol disposable single • relevant workplace • paying clients, both new
Provide hair demonstrated in a beauty º basin use skin wipes documentation: and regular, with different
reduction industry environment; this º hot and cold running • cleaning and disinfection º blank client records electrolysis treatment
treatments using can be: water products and equipment º organisational policies requirements, who have
electrical • a beauty industry º liquid soap • client gowns or protective and procedures the expectation that the
currents workplace or º single use towels or sheets relevant to the services provided reflect
• a simulated beauty hand dryer • disposable facial wipes, provision of hair those of a commercial
workplace set up for the • equipment that provides microlances, spatulas reduction treatments business.
purpose of skills thermolysis, galvanic, and tissues º equipment
assessment, that and blend currents for • disposable needles or manufacturer
provides services to hair reduction probes in sterile packs instructions
paying members of the • individual work station: • personal protective º safety data sheets for
public. º adjustable treatment equipment: cleaning products.
table with safe º disposable gloves
working access to º apron
both sides and ends • sterilised small tools and
º individual electricity equipment or all
supply equipment to be single
º magnifying lamp use and disposable
º operator chair • treatment towels or linen,
º trolley for products, or disposable linen.
bowls and equipment
• sharps container
• tweezers.
SHBBHRS005 Skills must be • fire extinguishing • disposable masks • relevant •
Identify and demonstrated in: equipment documentation, related
control safety • eye protection to intense pulsed light a
• an industry workplace,
risks for intense equipment for and laser treatments:
or º workplace policies and
pulsed light and technicians and clients
• a simulated industry procedures
laser hair environment.
86

reduction • a clinical treatment compliant with AS/NZS º workplace reporting
area: 1336:2014 documentation and
º as per relevant state • equipment which, when templates
or territory legislation energised, is capable of º current standards and
either, or both, of the emitting an amount of guidelines:
following: non-ionising radiation ▪ AS/NZS4173:2
▪ a radiation higher than accessible 004 Guide to
warning sign limit for a Class 3B the safe use of
▪ an illuminated laser for relevant period lasers in health
light above stated in, and care
door measured in ▪ AS/NZS IEC
º non-flammable accordance with, laser 60825.1:2014
screens fitted inside standards AS2211 (i.e. Safety of laser
any windows to a Class 4 laser or products: Part
protect a person equivalent in the case 1 Equipment
outside window from of IPL) classifications
non-ionising radiation • one or more of the and
levels greater than following: requirements
maximum permissible º cosmetic laser ▪ AS/NZS
exposure from equipment that: 1336:2014 Eye
radiation ▪ can treat and face
º ventilation designed to Fitzpatrick skin protection -
ensure that airborne types one to six Guidelines
hazards are not ▪ is registered for º key aspects of
passed downstream in purpose on the relevant local, federal,
air handling or Australian state or territory,
exhaust system Register of legislation and
º sufficient, clinical Therapeutic regulations relating to
lighting Goods use of intense pulsed
º intense pulsed light light and laser for hair
equipment that is reduction
registered for purpose º manufacturer
on the Australian instructions and safety
Register of data sheets
Therapeutic Goods º non-ionising radiation
and has one or more safety protection plan
87

of the following
characteristics:
▪ programmable
▪ manual
▪ multiple pulsed
shots
▪ single pulsed
shots
▪ appropriate
cooling delivery
systems
▪ one or minimal
choice of filters
▪ multiple filters.
SHBBHRS006 Skills must be • laser equipment which: • disposable masks • relevant • real people with
Design laser demonstrated in a º when energised, is • disposable gloves documentation: different Fitzpatrick skin
hair reduction simulated laser hair capable of emitting an • cooling post-treatment º workplace policies and types seeking hair
treatment reduction clinical workplace amount of non- products. procedures reduction treatments on
programs environment set up for the ionising radiation º workplace reporting varying areas of the
purposes of assessment. higher than accessible documentation and face and body
limit for a Class 3B templates
laser for the relevant º treatment program
• laser clinical treatment period stated in, and templates
environment that measured in º current safety
includes: accordance with, the standards and
º as per relevant state laser standard guidelines
or territory legislation AS2211 º key aspects of federal,
either, or both, of the º which can treat state or territory, and
following: Fitzpatrick skin types local acts and
▪ a radiation one to six regulations relating to
warning sign º is registered for use of laser for hair
▪ an illuminated purpose on the reduction
light above Australian Register of º non-ionising radiation
door Therapeutic Goods safety protection plan.
º non-flammable • fire extinguishing
screens fitted inside equipment
windows to protect a
88

person outside the • eye protection
window from non- equipment for
ionising radiation practitioners and clients
levels greater than compliant with AS/NZS
maximum permissible 1336:2014.
exposure from
radiation
º ventilation designed to
ensure that airborne
hazards are not
passed downstream in
air handling or
exhaust system
º sufficient, clinical
lighting.
SHBBHRS007 Skills must be • laser equipment which: • disposable masks • relevant • real people with
Provide laser demonstrated in a º when energised, is • disposable gloves documentation: different Fitzpatrick skin
º workplace policies and types seeking hair
hair reduction simulated laser hair capable of emitting an • skin grid pencils
procedures for laser reduction treatments on
treatments reduction clinical workplace amount of non- • cooling post-treatment
environment set up for the ionising radiation use varying areas of the
products
purposes of assessment. higher than accessible º non-ionising radiation face and body
• antibacterial cleaning
limit for a Class 3B safety protection plan
products º
laser for the relevant current safety and
• laser clinical treatment • client skin wipes environmental
environment that period stated in, and
measured in standards, guidelines
includes: regarding laser safety
◦ as per relevant accordance with, the
laser standard º client content and
state or territory consultation forms
legislation either, or AS2211 (i.e. a Class 4
laser) º treatment log book
both, of the º post-care forms
º which can treat
following:
Fitzpatrick skin types
▪ a radiation one to six
warning sign º is registered for
▪ an illuminated purpose on the
light above Australian Register of
door Therapeutic Goods
89

◦ non-flammable º complies with Safety
screens fitted of laser products
inside windows to equipment
protect a person classification and
outside the window requirements AS/NZS
from non-ionising IEC 60825.1:2014
radiation levels • fire extinguishing
greater than equipment
maximum
permissible
exposure from
radiation
◦ ventilation
designed to ensure
that airborne
hazards are not
passed
downstream in air
handling or exhaust
system
◦ sufficient, clinical
lighting
◦ eye protection
equipment for
practitioner and
clients compliant
with AS/NZS
1336:2014
◦ handwashing
basin.
SHBBHRS008 Skills must be • intense pulsed light • disposable masks • relevant • real people with
Design intense demonstrated in a equipment which: • disposable gloves documentation: different Fitzpatrick skin
pulsed light hair simulated intense pulsed ◦ when energised, is • cooling post-treatment ◦ workplace policies types seeking hair
reduction light hair reduction clinical capable of emitting products. and procedures reduction treatments on
treatment workplace environment set an amount of non- varying areas of the
programs up for the purposes of ionising radiation face and body.
90

assessment. higher than ◦ workplace reporting
accessible limit for documentation and
• intense pulsed light a Class 3B laser for templates
clinical treatment the relevant period ◦ treatment program
environment that stated in, and templates
includes: measured in ◦ current safety
accordance with, standards and
◦ as per relevant
the laser standard guidelines
state or territory
legislation either, or
AS2211 (i.e. a ◦ key aspects of
Class 4 laser or federal, state or
both, of the
equivalent in the territory, and local
following:
case of IPL) Acts and
▪ a radiation ◦ has the following regulations relating
warning sign characteristics: to use of intense
▪ an illuminated
light above ▪ is registered for pulsed light for hair
purpose on the reduction
door
Australian ◦ non-ionising
◦ non-flammable Register of radiation safety
screens fitted Therapeutic protection plan.
inside windows to Goods
protect a person ▪ programmable
outside the window ▪ manual
from non-ionising ▪ multiple pulsed
radiation levels shots
greater than ▪ single pulsed
maximum shots
permissible ▪ appropriate
exposure from cooling delivery
radiation systems
◦ ventilation ▪ one or minimal
designed to ensure choice of filters
that airborne ▪ multiple filters
hazards are not • eye protection
passed equipment for
downstream in air practitioners and clients
91

handling or exhaust compliant with AS/NZS
system 1336:2014
◦ sufficient, clinical • fire extinguishing
lighting. equipment.
SHBBHRS009 Skills must be • intense pulsed light • disposable masks • relevant • real people with
Provide intense demonstrated in a equipment which: • disposable gloves documentation: different Fitzpatrick skin
pulsed light hair simulated intense pulsed ◦ when energised, is • skin grid pencils ◦ workplace policies types seeking hair
reduction light hair reduction clinical capable of emitting • cooling post-treatment and procedures for reduction treatments on
treatments workplace environment set an amount of non- products intense pulsed light varying areas of the
up for the purposes of ionising radiation • antibacterial cleaning use face and body.
assessment. higher than products ◦ non-ionising
accessible limit for • client skin wipes radiation safety
a Class 3B laser for • eye protection protection plan
• intense pulsed light ◦ current safety and
the relevant period equipment for
clinical treatment environmental
stated in, and practitioner and clients
environment that standards,
measured in compliant with AS/NZS
includes: guidelines
accordance with, 1336:2014.
◦ as per relevant regarding intense
the laser standard
state or territory pulsed light safety
AS2211 (i.e. a
legislation either, or ◦ client content and
Class 4 laser or
both, of the consultation forms
equivalent in the
following: ◦ treatment log book
case of IPL)
▪ a radiation ◦ has the following ◦ post-care forms.
warning sign characteristics:
▪ an illuminated
▪ is registered for
light above
purpose on the
door
Australian
◦ non-flammable Register of
screens fitted Therapeutic
inside windows to Goods
protect a person ▪ programmable
outside the window ▪ manual
from non-ionising ▪ multiple pulsed
radiation levels shots
greater than ▪ single pulsed
maximum shots
92

permissible ▪ appropriate
exposure from cooling delivery
radiation systems
◦ ventilation ▪ multiple filters
designed to ensure • fire extinguishing
that airborne equipment.
hazards are not
passed
downstream in air
handling or exhaust
system
◦ sufficient, clinical
lighting
◦ handwashing
basin.
SHBBINF001 Skills must be • hand washing facilities: • antiseptic wipes and • workplace
Maintain demonstrated in a beauty º basin alcohol based documentation:
infection control industry environment; this º hot and cold running preparations º Australian standards
standards can be: water • cleaning and disinfection º equipment
• a beauty industry º liquid soap products manufacturer
workplace or º single use towels or • single use, disposable instructions
• a simulated beauty hand dryer equipment. º infection control
workplace set up for the regulations and
personal protective
purpose of skills guidelines
equipment: º organisation infection
assessment, that º gloves:
provides services to control policy and
▪ treatment procedure
▪ cleaning º safety data sheets for
public
º protective clothing cleaning products.
• sterile storage area º eye protection
• storage area for º footwear
materials, equipment and º face masks
attachments
• sharps and sharps
• treatment area, cleaning disposal unit
area and clients.
93

• steriliser
• waste receptacles that
comply with Australian
Standards.
SHBBMUP001 Skills must be • hand washing facilities: • adhesive: • relevant workplace • paying clients, both new
Apply eyelash demonstrated in a beauty º basin º clear documentation: and regular or models as
extensions or make-up services º hot and cold running º coloured º blank client records part of paid assignments,
environment; this can be: water º normal º organisational policies with different eyelash
• an industry workplace or º liquid soap º sensitive and procedures extension requirements,
• a simulated beauty º single use towels or • cleaning and disinfection relevant to the who have the expectation
workplace set up for the hand dryer products and equipment application of eyelash that the services provided
purpose of skills • eyelash extension • eyelash extensions extensions reflect those of a
assessment, that equipment: remover º equipment instructions commercial business.
provides beauty services º air blower • eyelash extensions from º manufacturer
to paying members of the º application tweezers a comprehensive instructions and safety
public or freelance º disposable glue wells professional range data sheets.
services for paid make-up º disposable mascara • treatment towels or linen,
assignments. wands or disposable linen.
º eye lash comb
º isolating tweezers
º jade stone
º lint free eye pads
º locks detach swabs
º medical tape
º oil-free cleanser
º silicone pad
º sponge
consisting of:
º treatment table with
safe working access
at both ends and sides
supply
94

º magnifying lamp
º operator chair
SHBBMUP002 Skills must be • hand washing facilities: • brush sanitiser • relevant workplace • paying clients, both new
Design and demonstrated in a beauty º basin • cleaning and disinfection documentation: and regular or models as
apply make-up or make-up services º hot and cold running products and equipment º blank client records part of paid assignments,
environment; this can be: water • cover to protect client’s º organisational policies with different make-up
• an industry workplace or º liquid soap clothes and procedures requirements, who have
• a simulated beauty º single use towels or • disposable cotton buds, relevant to make-up the expectation that the
workplace set up for the hand dryer facial wipes, spatulas and services services provided reflect
purpose of skills • adjustable make-up chair tissues º manufacturer those of a commercial
assessment, that • hand held mirror • false eyelashes instructions and safety business.
provides beauty services • headband or hair clips • make-up products from data sheets.
to paying members of the • magnifying lamp comprehensive
public or freelance • make-up equipment: professional range:
services for paid make-up º brushes for º blushers
assignments. foundation, eye make- º concealers
up and powder º eye shadows
º disposable mascara º eyeliners
wands º foundations – water
º lash curler based, oil based, solid
º pencil sharpeners or fluid
º sponges and wedges º glosses
º tweezers º lipsticks
• make-up lighting at º mascaras
workstation. º pencils
º powders
º pre make-up products
• skin cleansers, toners,
moisturisers.
SHBBMUP003 Skills must be • adjustable make-up chair • brush sanitiser • relevant workplace • paying clients, both new
Design and demonstrated in a • hand held mirror • cleaning and disinfection documentation: and regular or models as
apply make-up photographic make-up • hand sanitiser products and equipment º blank client records part of paid assignments,
for photography environment; this can be: • headband or hair clips • disposable cotton buds, º organisational policies with different make-up
• an industry workplace or • magnifying lamp facial wipes, spatulas and and procedures requirements, who have
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• a simulated beauty • make-up equipment: tissues relevant to make-up the expectation that the
workplace set up for the º brushes for • false eyelashes services services provided reflect
purpose of skills foundation, eye make- • make-up products from º manufacturer those of a commercial
assessment, that up and powder comprehensive instructions and safety business.
provides beauty services º disposable mascara professional range: data sheets.
to paying members of the wands º artificial lashes
public or freelance º lash curler º blushers
services for paid make-up º make-up box º concealers
assignments. º palettes or tiles º eye shadows
º pencil sharpeners º eyeliners
º powder puffs º fixative
º protective bibs º foundations – water
º sponges and wedges based, oil based, solid
º tweezers or fluid
• make-up lighting. º lipsticks and glosses
º mascaras
º pencils
º powders
and stabilisers
moisturisers.
apply remedial or make-up services º hot and cold running products and equipment º blank client records part of paid assignments,
camouflage environment; this can be: water • disposable cotton buds, º organisational policies with different make-up
make-up • an industry workplace or º liquid soap facial wipes, spatulas and and procedures requirements, who have
• a simulated beauty º single use towels or tissues relevant to make-up the expectation that the
workplace set up for the hand dryer • hand sanitiser services services provided reflect
purpose of skills • adjustable make-up chair • make-up products from º manufacturer those of a commercial
assessment, that • hand held mirror comprehensive instructions and safety business.
provides beauty services • headband or hair clips camouflage make-up data sheets.
to paying members of the • magnifying lamp range:
public or freelance • make-up equipment: º blushers
services for paid make-up º brushes for º concealers
assignments. foundation, eye make- º fixative
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up and powder º foundations – water
º make-up box based or oil based
º pencil sharpeners with varying degrees
º protective bibs of pigmentation and
º sponges and wedges coverage
º tweezers º pencils
• make-up lighting. º powders
and stabilisers
moisturisers.
SHBBMUP005 Skills must be • hand washing facilities: • airbrush make-up • relevant workplace • paying clients, both new
Apply demonstrated in a beauty º basin products from a documentation: and regular or models as
airbrushed or make-up services º hot and cold running comprehensive and º blank client records part of paid assignments,
make-up environment; this can be: water professional product º organisational policies with different make-up
• an industry workplace or º liquid soap range: and procedures requirements, who have
• a simulated beauty º single use towels or º primers relevant to make-up the expectation that the
workplace set up for the hand dryer º neutalisers services services provided reflect
purpose of skills • adjustable make-up chair º foundations º manufacturer those of a commercial
assessment, that • airbrush equipment: º bronzers instructions and safety business.
provides beauty services º gun º shimmers data sheets.
to paying members of the º compressor º setting powders
public or freelance º holder º eye shadows
services for paid make up • hand held mirror º eyeliners
assignments • headband or hair clips º blushers
• facilities set up for • magnifying lamp º lipsticks
airbrushing make-up • make-up lighting. • brush sanitiser
service. • cleaning and disinfection
products and equipment
• disposable cotton buds,
facial wipes, spatulas and
tissues
• hand sanitiser
• make-up equipment:
º protective bibs
º sponges and wedges
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º tweezers
• make-up shields and
stencils
moisturisers
• water and alcohol based
cleaning products for
airbrush equipment.
apply creative or make-up services º hot and cold running products and equipment º blank client records part of paid assignments,
make-up environment; this can be: water • disposable cotton buds, º organisational policies with different make-up
• an industry workplace or º liquid soap facial wipes, spatulas and and procedures requirements, who have
• a simulated beauty º single use towels or tissues relevant to make-up the expectation that the
workplace set up for the hand dryer • false eyelashes services services provided reflect
purpose of skills • adjustable make-up chair • hand sanitiser º manufacturer those of a commercial
assessment, that • hand held mirror • individual, strip, and instructions and safety business.
provides beauty services • headband or hair clips glamour eyelash data sheets.
to paying members of the • magnifying lamp enhancements from
public or freelance • make-up equipment: professional range
services for paid make up º brushes for • make-up shields and
assignments. foundation, eye make- stencils
up and powder • skin cleansers, toners,
º disposable mascara moisturisers
wands • water and oil based
º lash curler make-up products from
º make-up box two comprehensive
º palettes or tiles professional ranges.
º pencil sharpeners
º powder puffs
º protective bibs
º sponges and wedges
º tweezers
• make-up lighting.
SHBBMUP007 Skills must be adjustable make-up chair • brush sanitiser • make-up production • models as part of paid
Work demonstrated in a make-up • hand held mirror • cleaning and disinfection briefs for: assignments, with
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collaboratively production environment; • headband or hair clips products and equipment º catalogue or fashion different make-up
on make-up this can be: • magnifying lamp • disposable cotton buds, º catwalk requirements, who have
productions • an industry workplace or • make-up equipment: facial wipes, spatulas and º individual photo shoot the expectation that the
• a simulated beauty º brushes for tissues º model or actor services provided reflect
workplace set up for the foundation, eye make- • false eyelashes portfolio those of a commercial
purpose of skills up and powder • hand sanitiser • relevant workplace business
assessment, that º disposable mascara • individual, strip, and documentation: • professional networks to
provides beauty services wands glamour eyelash º brief specifications collaborate on
to paying members of the º lash curler enhancements from º contracts. assignments that can be:
public or freelance º make-up box professional range º stylists:
services for paid make-up º pencil sharpeners • make-up shields and ▪ hair
assignments. º powder puffs stencils ▪ fashion
º protective bibs • palettes or tiles º photographers
º sponges and wedges • water and oil based º other make-up artists
º tweezers make-up products from º agencies:
• make-up lighting. two comprehensive ▪ casting
professional ranges: ▪ model
º skin cleansers º production companies.
º toners
º moisturisers.
Nail Services (NLS)
SHBBNLS001 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying clients, both new
Provide demonstrated in a nail º basin products documentation: and regular, with different
manicure and services environment; this º hot and cold running • disposable gloves º blank client records manicure and pedicure
pedicare can be: water • treatment towels, cotton º organisational policies needs, who have the
services • a beauty industry º liquid soap or disposable. and procedures expectation that the
workplace or º single use towels or relevant to manicure services provided reflect
• a simulated beauty hand dryer and pedicure services those of a commercial
workplace set up for the • client chair º manufacturer business.
purpose of skills • equipment: instructions and safety
assessment, that º cuticle pushers data sheets
provides services to º disposable pedi • texts or online resources
paying members of the paddles that provide information
public. º disposable nail files on nail, hand and foot
º manicure and anatomy and physiology,
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pedicare bowls contraindications and
º nail clippers or disorders.
scissors
º manicure and
pedicare products
from comprehensive
professional range
º manicure table and
lamp
º operator chair.
Apply gel nail demonstrated in a nail º basin products and equipment documentation: and regular, with different
enhancements services environment; this º hot and cold running • gel products from º blank client records gel nail enhancement
can be: water comprehensive º organisational policies needs, who have the
• a beauty industry º liquid soap professional range: and procedures expectation that the
workplace or º single use towels or º coloured gel relevant to providing services provided reflect
• a simulated beauty hand dryer º dehydrator gel nail enhancements those of a commercial
workplace set up for the • client chair º gel cleanser º manufacturer business.
purpose of skills • equipment: º multilayer UV gels or instructions and safety
assessment, that º brushes for gel base-build top data sheets.
provides services to application º nail adhesive
paying members of the º curing lights º primer
public. º cuticle pushers º UV and non-UV gel
º files products
º sculpting forms • various styles of tips
º tip cutters • hand and nail sanitiser
• manicure table, lamp and • treatment towels, cotton
mats or disposable.
• operator chair.
SHBBNLS003 Skills must be • hand washing facilities: • acrylic products from • relevant workplace • paying clients, both new
Apply acrylic demonstrated in a nail º basin comprehensive documentation: and regular, with different
nail services environment; this º hot and cold running professional range that º blank client records acrylic nail enhancement
enhancements can be: water include: º organisational policies needs, who have the
• a beauty industry º liquid soap º primers and procedures expectation that the
workplace or º single use towels or º acrylic nail remover relevant to the services provided reflect
• a simulated beauty hand dryer º dehydrator application of acrylic those of a commercial
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workplace set up for the • client chair º acrylic adhesive nail enhancements business.
purpose of skills • equipment: º monomers º manufacturer
assessment, that º acrylic clippers º polymers instructions and safety
provides services to º brushes for application º various styles of tips data sheets.
paying members of the of artificial nails and • cleaning and disinfection
public. primer products and equipment
º buffers • hand and nail sanitiser
º cuticle pushers • treatment towels, cotton
º dappen dishes or disposable.
º desk towels
º hand rests
º files
º sculpting forms
º manicure table with
table lamp and mats
º tip cutters
• exhaust system to extract
chemical fumes and dust
• operator chair
equipment:
º dust masks
º safety glasses.
Apply nail art demonstrated in a nail º basin products and equipment documentation: and regular, with different
services environment; this º hot and cold running • nail art products from º blank client records nail art needs, who have
can be: water comprehensive º organisational policies the expectation that the
• a beauty industry º liquid soap professional range: and procedures services provided reflect
workplace or º single use towels or º adhesive relevant to nail art those of a commercial
• a simulated beauty hand dryer º decals services business.
workplace set up for the • client chairs º foils º manufacturer
purpose of skills • manicure table with lamp º glitters instructions and safety
assessment, that and mats º polishes data sheets.
provides services to • nail art equipment: º diamantes
paying members of the º curved scissors º studs
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public. º cuticle pushers º charms
º dotter º rhinestones
º electric file or hand file º stripping tape
º nail files • treatment towels, cotton
º hand sanitizers or disposable.
º marbiliser
º nail art brushes
º nail clippers
º tip cutters
º tweezers
• operator chairs.
Use electric file demonstrated in a nail º basin products and equipment documentation: and regular, with different
equipment for services environment; this º hot and cold running º blank client records nail service needs, who
hand and nail sanitiser º organisational policies
nail services can be: water have the expectation that
º liquid soap • treatment towels, cotton and procedures the services provided
• a beauty industry º single use towels or or disposable. relevant to nail
workplace or reflect those of a
hand dryer services commercial business.
• a simulated beauty
• client chairs º manufacturer
workplace set up for the
• electric file designed for instructions and safety
purpose of skills
nail services with bits and data sheets.
assessment, that
burs
paying members of the • exhaust system for
chemical fumes and dust
public.
extraction
• manicure table with table
lamp and mats
• operator chairs
equipment:
º face masks
º safety glasses.
SHBBNLS006 Skills must be • hand washing facilities: • acrylic products from • relevant workplace • paying clients, both new
Apply advanced demonstrated in a nail º basin comprehensive documentation: and regular, with different
nail art services environment; this º hot and cold running professional range that º blank client records advance nail art needs,
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can be: water include: º organisational policies who have the expectation
• a beauty industry º liquid soap º primers and procedures that the services provided
workplace or º single use towels or º acrylic nail remover relevant to nail reflect those of a
• a simulated beauty hand dryer º dehydrator services commercial business.
workplace set up for the • acrylic nail equipment: º acrylic adhesive º manufacturer
purpose of skills º acrylic clippers º monomers instructions and safety
assessment, that º brushes for application º polymers data sheets.
provides services to of artificial nails and º various styles of tips
paying members of the primer • cleaning and disinfection
public. º buffers products and equipment
º dappen dishes • gel products from
º sculpting forms comprehensive
º tip cutters professional range:
• client chairs º coloured gel
• exhaust system for º dehydrator
chemical fumes and dust º gel cleanser
extraction º multilayer UV gels or
• gel nail equipment: base-build top
º brushes for application º nail adhesive
of gel º primer
º curing lights º UV and non-UV gel
º sculpting forms products
• manicure table with table º various styles of tips
lamp and mats • hand and nail sanitiser
• nail art equipment: • nail art products from
º curved scissors comprehensive
º cuticle pushers professional range:
º dotter º adhesive
º electric file or hand file º decals
º nail files º foils
º marbiliser º glitters
º nail art brushes º polishes
º nail clippers º diamantes
º tweezers º studs
• operator chairs º charms
• personal protective º rhinestones
º stripping tape
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equipment that includes: • treatment towels, cotton
º disposable gloves or disposable.
º dust masks
º safety glasses.
Research (RES)
SHBBRES001 • beauty industry
Research and information sources:
apply beauty º trade journals or
industry magazines
information º industry contacts,
mentors or advisors
º internet
º industry media.
SHBBRES002 • a current and varied

Investigate range of information
developments in sources
cosmetic • current literature,
treatments using professional journals
light and laser and industry
systems magazines.
Skin Services (SKS)
SHBBSKS001 Skills must be • hand washing facilities: • antiseptic and home-care • paying clients, both new
Pierce ear lobes demonstrated in a beauty º basin products for care of and regular, with ear lobe
industry environment; this º hot and cold running wound piercing requirements,
can be: water • cleaning and disinfection who have the expectation
• a beauty industry º liquid soap products and equipment. that the services provided
workplace or º single use towels or reflect those of a
• a simulated beauty hand dryer. commercial business.
workplace set up for the • adjustable client chair
purpose of skills • ear piercing gun
assessment, that • personal protective
provides services to equipment:
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paying members of the º sterile, single use
public. disinfecting skin
swabs
• surgical marking pen.
• studs.
SHBBSKS002 Skills must be • hand washing facilities: • alcohol disposable single • relevant workplace • paying clients, both new
Provide demonstrated in a º basin use skin wipes documentation: and regular, with different
diathermy diathermy environment; this º hot and cold running • cleaning and disinfection º blank client records diathermy requirements,
treatments can be: water products and equipment º organisational policies who have the expectation
• an industry workplace or º liquid soap • client gown or protective and procedures that the services provided
• a simulated workplace º single use towels or sheets relevant to diathermy reflect those of a
set up for the purpose of hand dryer • disposable needles or treatments commercial business.
skills assessment, that • diathermy equipment: probes of a range of º manufacturer
provides services to º high sizes in sterile packs instructions for
paying members of the frequency/thermolysis • disposable tissues and equipment
public. º blend spatulas º safety data sheets for
• individual work station: • sterilised small tools and cleaning products.
º adjustable treatment equipment or all
table with safe equipment to be single
working access to use and disposable
both sides and ends • treatment towels or linen,
º individual electricity or disposable linen.
supply
º magnifying lamp
º operator chair
bowls and equipment
equipment:
º apron
• sharps container.
SHBBSKS003 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying clients, both new
Design and demonstrated in a cosmetic º basin products and equipment documentation: and regular, with different
provide tattooing environment; this º hot and cold running • a minimum of ten colour º blank client records cosmetic tattooing
cosmetic can be: water pigments º organisational policies requirements, who have
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tattooing • an industry workplace or º liquid soap • disposable needles of a and procedures the expectation that the
• a simulated workplace º single use towels or range of sizes in sterile relevant to cosmetic services provided reflect
set up for the purpose of hand dryer packs tattooing those of a commercial
skills assessment, that • colour pigment holders • disposable, single use, º manufacturer business.
provides services to • cosmetic tattoo machine sterile skin wipes instructions for
paying members of the and matching • mouthguards equipment
public. transmission shaft • sterilised small tools and º safety data sheets for
• individual work station equipment or all pigments.
consisting of: equipment to be single
º adjustable treatment use and disposable
table with safe • tissues
working access to • topical anaesthetic
both sides and ends creams
º individual electricity • treatment towels or linen,
supply or disposable linen.
º magnifying lamp
º operator chair
bowls and equipment
equipment:
º apron
• sharps container
• tweezers.
SHBBSKS004 Skills must be • hand washing facilities: • a range of body jewellery • relevant workplace • paying clients, both new
Provide upper demonstrated in a beauty º basin in sterile packaging documentation: and regular, with upper
body piercing industry environment; this º hot and cold running • antiseptic and home-care º blank client records body piercing
can be: water products for care of º policies and requirements, who have
• a beauty industry º liquid soap wound procedures relevant to the expectation that the
workplace or º single use towels or • cleaning and disinfection upper body piercing services provided reflect
• a simulated beauty hand dryer products and equipment services those of a commercial
workplace set up for the • autoclave equipment, • products: º equipment instructions business.
purpose of skills packaging and º aftercare º product instructions
assessment, that documentation º antiseptic and safety data
provides services to • sharps container º skin cleansing sheets.
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paying members of the • body piercing equipment: º swabs
public. º autoclave • sterile, single use
º ball holding tweezers disinfecting skin swabs
º calipers • treatment towels or linen,
º forceps or disposable linen.
º iris scissors
º needle acceptor tubes
º needles
º ring opening and
closing pliers
consisting of:
table with safe
operator access at
head, foot and both
sides
supply
º magnifying lamp
equipment:
º goggles
• sterilised equipment
• surgical marking pen.
SHBBSKS005 Skills must be • hand washing facilities: • alcohol disposable single • relevant workplace • paying clients, both new
Provide micro- demonstrated in a beauty º basin use skin wipes documentation: and regular, with different
dermabrasion industry environment; this º hot and cold running • cleaning and disinfection º blank client records micro-dermabrasion
treatments can be: water products and equipment º organisational policies requirements, who have
• a beauty industry º liquid soap • client gown or protective and procedures the expectation that the
workplace or º single use towels or sheets relevant to micro- services provided reflect
• a simulated beauty hand dryer • disposable facial wipes, dermabrasion services those of a commercial
workplace set up for the • bowls microlances, spatulas º manufacturer business.
purpose of skills • individual work station: and tissues instructions for
assessment, that º adjustable treatment • micro-dermabrasion equipment
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provides services to table with safe consumables: º safety data sheets for
paying members of the working access to º crystals cleaning and
public. both sides and ends º diamond tips treatment products.
º individual electricity º filters
supply • products from a
º magnifying lamp comprehensive,
º operator chair professional skin care
º trolley for products, range
bowls and equipment • sterilised small tools and
• micro-dermabrasion equipment or all
equipment, products and equipment to be single
attachments use and disposable
• personal protective • treatment towels or linen,
equipment: or disposable linen towel.
º apron
º goggles
º mask.
Spa Services (SPA)
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SHBBSPA001 Skills must be • computer with salon • cleaning and disinfection • relevant workplace • paying clients, both new
Work in a spa demonstrated in a spa software products and equipment documentation: and regular, with different
therapies environment; this can be: • hydro tub • water treatment º equipment instructions spa therapy
framework • an industry workplace or • spa equipment chemicals. º product instructions requirements, who have
• a simulated workplace • spa menu and safety data sheets the expectation that the
set up for the purpose of • steam equipment º organisational policies services provided reflect
skills assessment, that • Vichy shower, or wet and procedures those of a commercial
provides services to table, or spa capsule. relevant to spa business.
paying members of the therapies.
public
• reception area
• relaxation area
• shower change facilities
• wet and dry treatment
rooms.
SHBBSPA002 Skills must be • hand washing facilities: • cleaning and disinfection • relevant workplace • paying clients, both new
Provide spa demonstrated in a spa º basin products and equipment documentation: and regular, with different
therapies environment; this can be: º hot and cold running • client disposable º equipment instructions spa treatment
• an industry workplace or water undergarments º organisational policies requirements, who have
• a simulated workplace º liquid soap • products from two and procedures the expectation that the
set up for the purpose of º single use towels or comprehensive relevant to spa services provided reflect
skills assessment, that hand dryer professional spa therapies those of a commercial
provides services to • adjustable treatment • product ranges. º product instructions business.
paying members of the tables with safe working and safety data
public access for operator and sheets.
• dry treatment area equipment at head, foot
• electricity supply access and each side
to each spa treatment • hot towel cabinet
workstation • hydro tub
• shower and client change • steam equipment towels
facilities • Vichy shower, or wet
• wet treatment rooms. table, or spa capsule.
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Provide stone demonstrated in a beauty º basin products and equipment documentation: and regular, with different
therapy industry or spa º hot and cold running • massage oil º blank client cards stone therapy massage
massage environment; this can be: water • treatment towels or linen, º organisational policies requirements, who have
• an industry workplace or º liquid soap or disposable linen. and procedures the expectation that the
• a simulated workplace º single use towels or relevant to stone services provided reflect
set up for the purpose of hand dryer therapy massage those of a commercial
skills assessment, that • individual work station treatments business.
provides services to consisting of: º equipment instructions
paying members of the º adjustable treatment º product instructions
public table with safe and safety data sheets
• dry treatment area. working access at • information resources
both ends and sides such as charts, electronic
º bowl for chilled water resources, texts, three-
º individual electricity dimensional models and
supply videos for anatomy and
º trolley or stable physiology and skin.
surface for product
and bowls
• full thermal stone set with
a range of shapes and
sizes for various body
areas
• thermometer for checking
stone temperature
• thermostatically
controlled stone heating
unit.
Provide Indian demonstrated in a spa º basin products and equipment documentation: and regular, with different
head massage environment; this can be: º hot and cold running • massage mediums º blank client cards Indian head massage
for relaxation • an industry workplace or water • treatment towels or linen, º organisational policies requirements, who have
• a simulated workplace º liquid soap or disposable linen. and procedures the expectation that the
set up for the purpose of º single use towels or relevant to massage services provided reflect
skills assessment, that hand dryer treatments those of a commercial
provides services to º procedures. º product instructions business.
paying members of the • individual work station º safety data sheets for
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public. consisting of: cleaning products.
table or chair with safe
working access for
client and worker
º trolley for products
and bowls.
Cross-Sector (X)
Client Services
SHBXCCS001 Skills must be • computer with salon • relevant workplace • paying clients, both new
Conduct salon demonstrated in a personal software system documentation: and regular, with different
financial services salon • point-of-sale equipment º organisational policies transaction requirements,
transactions environment; this can be: that can process credit and procedures who have the expectation
• a industry workplace or cards and EFTPOS relevant to financial that the services provided
• a simulated workplace transactions. transactions reflect those of a
set up for the purpose of º manufacturer commercial business.
skills assessment, that instructions
provides services to • relevant point-of-sale
paying members of the documents:
public. º stock, inventory and
price lists
º financial transaction
dockets and slips
º credit and product
return slips
º sample debit and
credit card vouchers.
SHBXCCS002 Skills must be • computer with salon • relevant organisational • paying clients, both new
Provide salon demonstrated in a personal software system policies and procedure and regular, with different
services to services environment; this • reception desk manuals for customer client service
clients can be: • retail display area service: requirements, who have
• an industry workplace or • telephone. º customer service the expectation that the
• a simulated workplace techniques services provided reflect
those of a commercial
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set up for the purpose of º personal presentation business.
skills assessment, that º complaint resolution.
public.
SHBXCCS003 Skills must be • a client reception area • a range of reading • a senior operator from
Greet and demonstrated in a personal with a reception desk, materials for clients whom the individual can
prepare clients services environment; this client booking system • organisational take instruction
for salon can be: and client waiting chairs procedures for meeting • paying clients with
services • a beauty, hairdressing or • beauty treatment, and greeting clients and different service
barbering industry hairdressing or barbering preparing for service. requirements; these can
workplace or services workstations be:
• a simulated beauty, with one adjustable client º clients in a beauty,
hairdressing or barbering services chair per hairdressing or
workplace, set up for the workstation barbering industry
purpose of skills • clean client gowns or workplace, or
assessment that provides wraps º clients in a simulated
services to paying • clean client towels beauty, hairdressing
members of the public. • tea and coffee making or barbering
facilities and a range of workplace within a
beverage options for training organisation
clients who have the
expectation that the
services provided
reflect those of a
commercial business
• sufficient customer traffic
to allow for prioritisation
of tasks so that
customers are serviced
effectively in a logical
sequence.
SHBXCCS004 Skills must be • computers, the Internet • a diverse commercial • product and service • customers with whom the
Recommend demonstrated in a retail and online information range of hair, barbering, information which can be: individual can interact;
products and store or personal services systems to search for beauty or cosmetic º manufacturer support these can be:
services environment; this can be: product information products, as relevant to materials; product º paying customers in
112
• an industry workplace or • display and storage the business type. leaflets, brochures, an industry workplace;
• a simulated retail store or locations, shelf facings booklets or
beauty, hairdressing or and signage for hair, º product labels º individuals who
barbering workplace, set barbering, beauty or º price lists participate in role
up for the purpose of cosmetic products, as º product and service plays or simulated
skills assessment. relevant to the business manuals activities within a
type. º organisational training organisation
procedures for • sufficient customer traffic
recommending hair, to allow for prioritisation
barbering, beauty or of tasks so that
cosmetic products and customers are served
services. effectively in a logical
sequence.
Personal Services Management

SHBXPSM001 Skills must be • the following documents • a team whose overall
Lead teams in a demonstrated in a personal which can be actual performance is the
personal services environment; this documents used by a responsibility of the
services can be: personal services individual; this can
environment • a beauty, hairdressing or business or generated by comprise:
barbering industry a registered training º team members in a
workplace or organisation for the personal services
• a simulated beauty, purposes of project and industry workplace; or
hairdressing or barbering assessment activities: º people who participate
workplace, set up for the º documents which in role plays or
purpose of skills outline personal simulated activities
assessment that provides services values and within a training
services to paying business objectives; organisation
members of the public. these could include • paying clients for whom
mission statements, the team is providing
client service policies services; these can be:
and job descriptions º clients in a personal
º a range of job services industry
descriptions. workplace; or
º clients in a simulated
personal services
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workplace within a
training organisation
who have the
services provided
reflect those of a
commercial business.
SHBXPSM002 Skills must be • computers, printers and • the following documents • team members with
Manage demonstrated in a personal general software which can be actual whom the individual can
treatment services environment; this programs used to documents used by a interact; these can be:
services and can be: produce policies and personal services º team members in a
sales delivery • a beauty, hairdressing or procedures. business or generated by personal services
barbering industry a registered training industry workplace or
workplace; or organisation for the º people who participate
• a simulated beauty, purposes of project and in role plays or
hairdressing or barbering assessment activities: simulated activities
workplace, set up for the º sales reports within a training
purpose of skills º stock reports organisation
assessment that provides º client feedback • paying clients with whom
services to paying • template: the individual can
members of the public. º client service and interact; these can be:
complaint resolution º clients in a personal
policies and services industry
procedures workplace or
º sales target schedules º clients in a simulated
• industrial awards relevant personal services
to the personal services workplace within a
business. training organisation
who have the
services provided
reflect those of a
SHBXPSM003 • computers, printers and • the following documents • people with whom the
Promote a general software which can be actual individual can interact for
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personal programs used to documents used by a all communication
services produce marketing plans. personal services aspects of the unit; these
business business or generated by can be:
a registered training º people in a personal
organisation for the services industry
purposes of project and workplace; or
assessment activities: º people who participate
º customer profiles, in role plays or
service history and simulated activities
product and service within a training
preferences organisation.
º sales budgets
º sales reports
º stock reports
º template:
º marketing plans
º budgets
º customer evaluations.
SHBXPSM004 • computers, printers and • the following documents • people with whom the
Develop a general software which can be actual individual can interact for
product and programs used to documents used by a all communication
service range produce pricing policies personal services aspects of the unit; these
and lists. business or generated by can be:
a registered training º people in a personal
organisation for the services industry
purposes of project and workplace or
assessment activities: º people who participate
º customer profiles, in role plays or
service history and simulated activities
product and service within a training
preferences organisation.
º sales budgets
º sales reports
º stock reports
• template:
º supplier contracts and
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agreements
º supplier terms of trade
º product pricing
policies and lists
• supplier product
information including
product claims and cost
of supply.
SHBXWHS001 Skills must be • hand washing facilities: • cleaning and disinfection • current plain English • paying clients, both new
Apply safe demonstrated in a beauty º basin products regulatory documents and regular, with different
hygiene, health or hairdressing industry º hot and cold running • disposable spatulas, and codes of practice client service
and work environment; this can be: water wipes, sponges, cotton distributed by the local requirements, who have
practices • an industry workplace º liquid soap wool and tissues. work health and safety the expectation that the
• a simulated industry º single use towels or government regulator services provided reflect
environment. hand dryer • organisational policies those of a commercial
• cleaning and disinfection and procedures used for business.
equipment for mixing and managing work health
storage and safety practices:
• electrical equipment º administering first aid
• personal protective º consultation
equipment: º electrical equipment
º apron º infection control
º clothing º managing
º eye protection emergencies
º closed footwear º hazard identification,
º gloves; treatment and reporting and risk
cleaning assessment
º masks º dangerous incident
• sharps and sharps and injury reporting
disposal container. º working safely with
beauty tools,
equipment and
hazardous substances
• template reports for:
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º hazard identification
and reporting
º dangerous incident
reporting
º injury reporting
• manufacturer’s
instructions and safety
data sheets (SDS) for
cleaning and disinfection
of tools and equipment.
SHBXWHS002 • computers, printers and • the relevant state or
Provide a safe general software territory WHS or OHS
work programs used to legislation
environment produce system • current plain English
documents. regulatory documents
distributed by the local
work health and safety
government regulator
• current plain English
codes of practice
distributed by the local
work health and safety
government regulator
• template WHS
documents:
º policies
º procedures
º training plans
º hazard identification
and reporting tools
º risk assessment and
control tools based on
the hierarchy of
control method
º emergency evacuation
plans
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º dangerous incident
reports
º accident and injury
reports
º notifiable incident
reports.

SHBXIND001 Skills must be • computers, keyboards • current plain English • team members with
Comply with demonstrated in a personal and printers guidelines issued by whom the individual can
organisational services industry • the Internet. regulatory bodies interact.
requirements environment: covering:
within a • a hairdressing or beauty º minimum workplace
personal industry workplace or entitlements provided
services • a simulated hairdressing by the National
environment or beauty workplace set Employment
up for the purpose of Standards (NES)
skills assessment, that º relevant state or
provides services to territory anti-
paying members of the discrimination or equal
public. employment
opportunity law:
▪ harassment
provisions: types of
discrimination and
harassment, rights
and responsibilities
of employees and
employers and
consequences of
non-compliance
with the law
▪ equal employment
opportunity (EEO)
provisions; rights of
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employees and
responsibilities of
employers to make
merit based
employment
decisions
▪ role of relevant
state or territory
boards in
managing
complaints
• plain English information
about industrial awards
for hairdressing and
beauty employees issued
by regulatory bodies or
unions
• organisational policies
and procedures that
relate to general work
practices:
º accepting, declining
and amending
rostered hours
º personal and carer’s
leave
º counselling and
discipline
º grievances
º equal employment
opportunity
º discrimination and
harassment.
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SHBXIND002 Skills must be • team members with
Communicate demonstrated in a retail whom the individual can
as part of a store or personal services interact; these can be:
salon team environment; this can be: º team members in an
• an industry workplace or industry workplace, or
• a simulated retail store or º people who participate
beauty, hairdressing or in role plays or
barbering workplace, set simulated activities
up for the purpose of within a training
skills assessment. organisation.

SHBHBAS001 Skills must be • a basin services area • product: • a supervising hairdresser
Provide demonstrated in a with: º instructions or barber from whom the
shampoo and hairdressing or barbering º shampoo back wash º Safety Data Sheets individual takes
basin services environment; this can be: basins with hot and (SDS) or plain English instructions
• a hairdressing or cold running water workplace documents • paying clients with
barbering industry and adjustable or diagrams that different basin services
workplace or temperature controls interpret SDS content requirements; these can
• a simulated hairdressing º shampoo hoses or • organisational be:
or barbering workplace, spray attachments procedures for: º clients in a
set up for the purpose of º client shampoo chairs º client comfort, safety hairdressing or
skills assessment, that or couches and hygiene barbering industry
provides services to º clean client gowns or º work health, safety workplace, or
paying members of the wraps and hygiene for º clients in a simulated
public. º clean client towels providing basin hairdressing or
º a diverse professional services barbering workplace
range of shampoos: º waste minimisation within a training
▪ for dry hair and º water efficiency organisation who have
scalp º disposal of hazardous the expectation that
▪ for oily hair and and other waste. the services provided
scalp reflect those of a
▪ for chemically commercial business
treated hair • sufficient client traffic to
º a diverse professional allow for prioritisation of
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range of conditioning tasks so that clients are
products: serviced effectively in a
▪ for dry hair and logical sequence.
scalp
▪ for oily hair and
scalp
▪ for abnormal skin
conditions,
including psoriasis,
seborrhoea, and
dry and oily
dandruff
▪ post-colour
treatments.
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SHBHBAS002 Skills must be • a basin services area • product instructions • paying clients with
Provide head, demonstrated in a with: • template client history different massage
neck and hairdressing or barbering º adjustable client records requirements; these can
shoulder environment; this can be: chairs or couches • organisational be:
massages for • a hairdressing or º clean client gowns or procedures for: º clients in a
relaxation barbering industry wraps º client comfort, safety hairdressing or
workplace or º clean client towels and hygiene barbering industry
• a simulated hairdressing • a diverse professional º work health, safety workplace, or
or barbering workplace, range of massage and hygiene for º clients in a simulated
set up for the purpose of mediums: providing massages hairdressing or
skills assessment that º scalp treatment º waste minimisation barbering workplace
provides services to products º waste disposal. within a training
paying members of the º hair treatment organisation who have
public. products the expectation that
º massage oil the services provided
• operator hand washing reflect those of a
facilities: commercial business.
º basin with hot and
cold running water
º liquid soap
º single use towels or
hand dryer.

SHBHCCS001 Skills must be • a client reception and • visual aids to assist the • clients with different
Plan hair demonstrated in a sales area with: consultation: needs for special events;
services for hairdressing or barbering º reception desk º hair magazines these can be:
special events environment; this can be: º computer with booking º fashion magazines º paying clients in a
• a hairdressing or software currently º product colour charts hairdressing or
barbering industry used by the • template formats for barbering industry
workplace or hairdressing or providing costings workplace, or
• a simulated hairdressing barbering industry • template formats for º individuals who
or barbering workplace, º display of professional scheduling services. participate in role
set up for the purpose of products for retail sale plays or simulated
skills assessment, that • hairdressing or barbering activities within a
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provides services to service workstations training organisation.
paying members of the suitable for completing
public. client consultations with:
º one mirror per
workstation
º one adjustable client
services chair per
workstation
Colour and Lightening

SHBHCLS001 Skills must be • a ventilated product • a diverse professional • product: • a supervising hairdresser
Apply hair demonstrated in a preparation area with: range of semi, demi and º instructions or barber from whom the
colour products hairdressing or barbering º preparation benches permanent hair colour º Safety Data Sheets individual takes hair
environment; this can be: º product storage areas products (SDS) or plain English colouring instructions
• a hairdressing or including secure • clean client gowns or workplace documents • paying clients with
barbering industry storage for hazardous wraps or diagrams that different hair colouring
workplace or substances • clean client towels client interpret SDS content requirements; these can
• a simulated hairdressing º washing up sink with skin stain prevention • organisational be:
or barbering workplace, hot and cold running products procedures for: º clients in a
set up for the purpose of water for cleaning • disposable safety masks º client comfort and hairdressing or
skills assessment that equipment or safety goggles safety barbering industry
provides services to º operator hand • rubber or disposable º work health and safety workplace, or
paying members of the washing facilities: gloves for applying hair º clients in a simulated
public. ▪ basin with hot and • skin barrier cream. colour products hairdressing or
cold running water º waste minimisation barbering workplace
▪ liquid soap º disposal of hazardous within a training
▪ single use towels and other waste. organisation who have
or hand dryer the expectation that
• a hairdressing or the services provided
barbering services reflect those of a
workstation with: commercial business
º one mirror per • sufficient client traffic to
workstation allow for prioritisation of
º one adjustable client tasks so that clients are
services chair per serviced effectively in a
workstation
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• one operator trolley per logical sequence.
workstation stocked with:
º plastic bowls
º tint brushes and
combs
º personal protective
equipment:
▪ apron.
SHBHCLS002 Skills must be • a ventilated product • a diverse professional • product: • paying clients with
Colour and demonstrated in a preparation area with: range of hair colour and º colour charts different hair colour and
lighten hair hairdressing or barbering º preparation benches lightening products to º instructions lightening treatment
environment; this can be: º product storage areas include: º Safety Data Sheets requirements; these can
• a hairdressing or including secure º semi-permanent (SDS) or plain English be:
barbering industry storage for hazardous colour workplace documents º clients in a
workplace or substances º demi-permanent or diagrams that hairdressing or
• a simulated hairdressing º washing up sink with colour interpret SDS content barbering industry
or barbering workplace, hot and cold running º permanent colour • template client history workplace, or
set up for the purpose of water for cleaning º high lift tints records º clients in a simulated
skills assessment that equipment • clean client gowns or • organisational hairdressing or
provides services to º operator hand wraps procedures for: barbering workplace
paying members of the washing facilities: • clean client towels º client comfort and within a training
public. ▪ basin with hot and • client skin stain safety organisation who have
cold running water prevention products º work health and safety the expectation that
▪ liquid soap • disposable safety masks for providing hair the services provided
▪ single use towels or safety goggles colour and lightening reflect those of a
or hand dryer • rubber or disposable treatments commercial business
• a hairdressing or gloves º waste minimisation • sufficient client traffic to
barbering services • skin barrier cream. º disposal of hazardous allow for prioritisation of
workstation: and other waste. tasks so that clients are
º one mirror per serviced effectively in a
workstation logical sequence.
services chair per
workstation
• one operator trolley per
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º liquid measure
º plastic bowls
º tint brushes and
combs
equipment:
▪ apron.
Provide full and demonstrated in a preparation area with: range of hair colour and º colour charts different hair highlighting
partial head hairdressing or barbering º preparation benches lightening products to º instructions treatment requirements;
highlighting environment; this can be: º product storage areas include: º Safety Data Sheets these can be:
treatments • a hairdressing or including secure º bleach products (SDS) or plain English º clients in a
barbering industry storage for hazardous º permanent colour workplace documents hairdressing or
workplace or substances º high lift tints or diagrams that barbering industry
• a simulated hairdressing º washing up sink with • clean client gowns or interpret SDS content workplace, or
or barbering workplace, hot and cold running wraps • template client history º clients in a simulated
set up for the purpose of water for cleaning • clean client towels records hairdressing or
skills assessment that equipment • client skin stain • organisational barbering workplace
provides services to º operator hand prevention products procedures for: within a training
paying members of the washing facilities: • foils º client comfort and organisation who have
public. ▪ basin with hot and • disposable safety masks safety the expectation that
cold running water or safety goggles º work health and safety the services provided
▪ liquid soap • rubber or disposable for providing hair reflect those of a
▪ single use towels gloves highlighting treatments commercial business
or hand dryer • skin barrier cream. º waste minimisation • sufficient client traffic to
• a hairdressing or º disposal of hazardous allow for prioritisation of
barbering services and other waste. tasks so that clients are
workstation with: serviced effectively in a
º one mirror per logical sequence.
workstation
services chair per
workstation
º liquid measure
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º plastic bowls
º sectioning clips
º tail combs
º tint brushes and
combs
equipment:
▪ apron.
Neutralise demonstrated in a preparation area with: range of colour correction º colour charts different colour correction
unwanted hairdressing or barbering º preparation benches products to include: º instructions requirements; these can
colours and environment; this can be: º product storage areas º colour fillers º Safety Data Sheets be:
tones • a hairdressing or including secure º permanent colour (SDS) or plain English º clients in a
barbering industry storage for hazardous º porosity equalisers workplace documents hairdressing or
workplace or substances º semi-permanent or diagrams that barbering industry
• a simulated hairdressing º washing up sink with colour interpret SDS content workplace, or
or barbering workplace, hot and cold running º temporary colour • template client history º clients in a simulated
set up for the purpose of water for cleaning • clean client gowns or records hairdressing or
skills assessment that equipment wraps • organisational barbering workplace
provides services to º operator hand • clean client towels procedures for: within a training
paying members of the washing facilities: • client skin stain º client comfort and organisation who have
public. ▪ basin with hot and prevention products safety the expectation that
cold running water • disposable safety masks º work health and safety the services provided
▪ liquid soap or safety goggles for applying hair reflect those of a
▪ single use towels • rubber or disposable colour correction commercial business
or hand dryer gloves products • sufficient client traffic to
• a hairdressing or • skin barrier cream. º waste minimisation allow for prioritisation of
barbering services º disposal of hazardous tasks so that clients are
workstation with: and other waste. serviced effectively in a
workstation
services chair per
workstation
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º plastic bowls
º tint brushes and
combs
equipment:
▪ apron.
Provide on scalp demonstrated in a preparation area with: range of bleach treatment º colour charts different bleach treatment
full head and hairdressing or barbering º preparation benches products to include: º instructions requirements; these can
retouch bleach environment; this can be: º product storage areas º bleach products and º Safety Data Sheets be:
treatments • a hairdressing or including secure toners (SDS) or plain English º clients in a
barbering industry storage for hazardous • clean client gowns or workplace documents hairdressing or
workplace or substances wraps or diagrams that barbering industry
• a simulated hairdressing º washing up sink with • clean client towels interpret SDS content workplace, or
or barbering workplace, hot and cold running • client skin stain • template client history º clients in a simulated
set up for the purpose of water for cleaning prevention products records hairdressing or
skills assessment that equipment • disposable safety masks • organisational barbering workplace
provides services to º operator hand or safety goggles procedures for: within a training
paying members of the washing facilities: • rubber or disposable º client comfort and organisation who have
public. ▪ basin with hot and gloves safety the expectation that
cold running water • skin barrier cream. º work health and safety the services provided
▪ liquid soap for providing bleach reflect those of a
▪ single use towels treatments commercial business
or hand dryer º waste minimisation • sufficient client traffic to
• a hairdressing or º disposal of hazardous allow for prioritisation of
barbering services and other waste. tasks so that clients are
workstation with: serviced effectively in a
workstation
services chair per
workstation
º liquid measure
º plastic bowls
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º applicator brushes
equipment:
▪ apron.
Solve complex demonstrated in a preparation area with: range of colour deposit º colour charts different complex colour
colour problems hairdressing or barbering º preparation benches lifting products: º instructions correction requirements;
environment; this can be: º product storage areas º bleaches º Safety Data Sheets these can be:
• a hairdressing or including secure º hydrogen peroxides (SDS) or plain English º clients in a
barbering industry storage for hazardous º powder lighteners workplace documents hairdressing or
workplace or substances º stripping products or diagrams that barbering industry
• a simulated hairdressing º washing up sink with • a diverse professional interpret SDS content workplace, or
or barbering workplace, hot and cold running range of permanent • template client history º clients in a simulated
set up for the purpose of water for cleaning colour and pigmenting records hairdressing or
skills assessment that equipment products • template corrective colour barbering workplace
provides services to º operator hand • clean client gowns or treatment plans within a training
paying members of the washing facilities: wraps • organisational organisation who have
public. ▪ basin with hot and • clean client towels procedures for: the expectation that
cold running water • client skin stain º client comfort and the services provided
▪ liquid soap prevention products safety reflect those of a
▪ single use towels • disposable safety masks º work health and safety commercial business.
or hand dryer or safety goggles for applying hair
• a hairdressing or • rubber or disposable colour and correction
barbering services gloves products
workstation with: • skin barrier cream. º waste minimisation
º one mirror per º disposal of hazardous
workstation and other waste.
services chair per
workstation
º liquid measure
º plastic bowls
º tint brushes and
combs
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equipment:
▪ apron.
SHBHCLS007 Skills must be • a ventilated product • a diverse professional • product: • clients with different
Enhance hair demonstrated in a preparation area with: range of colour deposit º colour charts creative hair colouring
designs using hairdressing or barbering º preparation benches and lifting products: º instructions requirements; these can
creative environment; this can be: º product storage areas º artificial colour º Safety Data Sheets be:
colouring and • a hairdressing or including secure removal products (SDS) or plain English º paying clients in a
lightening barbering industry storage for hazardous º bleaches workplace documents hairdressing or
techniques workplace, or substances º hydrogen peroxides or diagrams that barbering industry
• a simulated hairdressing º washing up sink with º powder lighteners interpret SDS content workplace, or
or barbering workplace, hot and cold running º stripping products • template client history º paying clients in a
set up for the purpose of water for cleaning • a diverse professional records simulated hairdressing
skills assessment that equipment range of hair colouring • organisational or barbering
provides services to º operator hand and lightening products procedures for: workplace within a
paying members of the washing facilities: • clean client gowns or º client comfort and training organisation
public, or ▪ basin with hot and wraps safety who have the
• industry venues and sites cold running water • clean client towels º work health and safety expectation that the
where session events are ▪ liquid soap • client skin stain for applying hair services provided
operated, or ▪ single use towels prevention products colour products reflect those of a
• session venues and sites or hand dryer • foils º waste minimisation commercial business,
operated within a training • a hairdressing or • disposable safety masks º disposal of hazardous or
organisation where real barbering services or safety goggles and other waste. º models or performers
session events are workstation with: • rubber or disposable in a session styling
staged in live time. º one mirror per gloves setting.
workstation • skin barrier cream.
services chair per
workstation
º brushes
º icing syringes
º liquid measure
º plastic bowls
º rollers
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º tint brushes and
combs
equipment:
▪ apron
• finishing tools:
º heat lamps
º heat diffusers
º flat irons
º blow dryers.
Haircutting (CUT)
SHBHCUT001 • a diverse range of hair
Design haircut design illustrations for
structures these types of haircuts:
º solid form
º graduated
º increased layered
º uniform layered
• analysis sheets
• template 2-D structural
graphic haircut plans.
SHBHCUT002 Skills must be • a hairdressing or • clean client gowns or • product instructions • paying clients with
Create one demonstrated in a barbering services wraps • current plain English different haircutting
length or solid hairdressing or barbering workstation with: • professional styling and health and hygiene requirements; these can
haircut environment; this can be: º one mirror per finishing products which regulatory documents be:
structures • a hairdressing or workstation can be: distributed by º clients in a
barbering industry º one adjustable client º gels government regulators hairdressing or
workplace or services chair per º glazes • organisational barbering industry
• a simulated hairdressing workstation º lotions procedures for: workplace, or
or barbering workplace, º one blow dryer with º mousses º client comfort, safety º clients in a simulated
set up for the purpose of heat diffuser per º setting lotions and hygiene hairdressing or
skills assessment that workstation º sprays º work health, safety barbering workplace
provides services to º hairdressing chisels º waxes and hygiene for within a training
paying members of the • one operator trolley per • disposable blade safety haircutting organisation who have
130

public. workstation stocked with: razors º waste minimisation the expectation that
º haircutting scissors • disposable razor blades • disposal of hair waste. the services provided
º texturising and • disinfectant products for reflect those of a
thinning shears hairdressing tools commercial business
º combs: • sufficient client traffic to
▪ cutting combs with allow for prioritisation of
fine and coarse tasks so that clients are
ends serviced effectively in a
▪ tapering logical sequence.
º brushes:
▪ Denman style
▪ round
▪ vent
º sectioning clips
Create demonstrated in a barbering services wraps • current plain English different haircutting
graduated hairdressing or barbering workstation with: • professional styling and health and hygiene requirements; these can
haircut environment; this can be: º one mirror per finishing products which regulatory documents be:
structures • a hairdressing or workstation can be: distributed by º clients in a
paying members of the • one operator trolley per • disinfectant products for haircutting organisation who have
public. workstation stocked with: hairdressing tools º waste minimisation the expectation that
º haircutting scissors • disposable blade safety º disposal of hair waste. the services provided
º texturising and razors reflect those of a
thinning shears • disposable razor blades. commercial business
º brushes:
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▪ Denman style
▪ round
▪ vent
º sectioning clips.
Create layered demonstrated in a barbering services wraps • current plain English different haircutting
haircut hairdressing or barbering workstation with: • professional styling and health and hygiene requirements; these can
structures environment; this can be: º one mirror per finishing products which regulatory documents be:
• a hairdressing or workstation can be: distributed by º clients in a
paying members of the • one operator trolley per • disposable blade safety haircutting organisation who have
public. workstation stocked with: razors º waste minimisation the expectation that
º haircutting scissors • disposable razor blades • disposal of hair waste. the services provided
º texturising and • disinfectant products for reflect those of a
thinning shears hairdressing tools. commercial business
º brushes:
▪ Denman style
▪ round
▪ vent
Cut hair using demonstrated in a barbering services wraps • current plain English different haircutting
over-comb hairdressing or barbering workstation with: • disposable blade safety health and hygiene requirements; these can
techniques environment; this can be: º one mirror per razors regulatory documents be:
• a hairdressing or workstation • disposable razor blades distributed by º clients in a
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barbering industry º one adjustable client • professional styling and government regulators hairdressing or
workplace or services chair per finishing products which • organisational barbering industry
• a simulated hairdressing workstation can be: procedures for: workplace, or
or barbering workplace, º one blow dryer per º clay º client comfort, safety º clients in a simulated
set up for the purpose of workstation º gels and hygiene hairdressing or
skills assessment that º haircutting scissors º glazes º work health, safety barbering workplace
provides services to º texturising and º lotions and hygiene for within a training
paying members of the thinning shears º waxes haircutting organisation who have
public. º electric clippers and • disinfectant products for º waste minimisation the expectation that
attachments hairdressing tools • disposal of hair waste. the services provided
º combs: • lubricants and coolants reflect those of a
▪ cutting combs with for electric clippers. commercial business
fine and coarse • sufficient client traffic to
ends allow for prioritisation of
▪ tapering tasks so that clients are
▪ flattopper serviced effectively in a
º sectioning clips logical sequence.
º neck brushes.
SHBHCUT006 Skills must be • a hairdressing or • clean client gowns or • product instructions. • paying clients with
Create demonstrated in a barbering services wraps different haircutting
combined hairdressing or barbering workstation with: • professional styling and requirements; these can
haircut environment; this can be: º one mirror per finishing products which be:
structures • a hairdressing or workstation can be: º clients in a
barbering industry º one adjustable client º gels hairdressing or
workplace or services chair per º glazes barbering industry
• a simulated hairdressing workstation º lotions workplace, or
or barbering workplace, º one blow dryer with º mousses º clients in a simulated
set up for the purpose of heat diffuser per º setting lotions hairdressing or
skills assessment that workstation º sprays barbering workplace
provides services to º electric clippers and º waxes within a training
paying members of the attachments • disinfectant products for organisation who have
public. º hairdressing chisels hairdressing tools the expectation that
• one operator trolley per • lubricants and coolants the services provided
workstation stocked with: for electric clippers. reflect those of a
º haircutting scissors commercial business
º texturising and • sufficient client traffic to
thinning shears allow for prioritisation of
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º disposable blade tasks so that clients are
safety razors serviced effectively in a
º disposable razor logical sequence.
blades
º combs:
▪ cutting combs with
fine and coarse
ends
▪ tapering
º brushes:
▪ Denman style
▪ round
▪ vent
SHBHCUT007 Skills must be • a hairdressing or • clean client gowns or • product instructions. • paying clients with
Create demonstrated in a barbering services wraps different haircutting
combined hairdressing or barbering workstation with: • disposable blade safety requirements; these can
traditional and environment; this can be: º one mirror per razors be:
classic men’s • a hairdressing or workstation • disposable razor blades º clients in a
haircut barbering industry º one adjustable client • professional styling and hairdressing or
structures workplace or services chair per finishing products which barbering industry
• a simulated hairdressing workstation can be: workplace, or
or barbering workplace, º one blow dryer per º clay º clients in a simulated
set up for the purpose of workstation º gels hairdressing or
skills assessment that º haircutting scissors º glazes barbering workplace
provides services to º texturising and º lotions within a training
paying members of the thinning shears º mousses organisation who have
public. º electric clippers and º waxes the expectation that
attachments • disinfectant products for the services provided
º hairdressing chisels hairdressing tools reflect those of a
º combs: • lubricants and coolants commercial business
▪ cutting combs with for electric clippers. • sufficient client traffic to
fine and coarse allow for prioritisation of
ends tasks so that clients are
▪ tapering serviced effectively in a
▪ flattopper logical sequence.
º sectioning clips
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º neck brushes.
SHBHCUT008 Skills must be • a hairdressing or • clean client gowns or • product instructions • clients, with different
Design and demonstrated in a barbering services wraps • template haircut plans. haircutting requirements;
perform creative hairdressing or barbering workstation with: • professional styling and these can be:
haircuts environment; this can be: º one mirror per finishing products which º paying clients in a
• a hairdressing or workstation can be: hairdressing or
barbering industry º one adjustable client º gels barbering industry
workplace, or services chair per º glazes workplace, or
• a simulated hairdressing workstation º lotions º paying clients in a
or barbering workplace, º one blow dryer with º mousses simulated hairdressing
set up for the purpose of heat diffuser per º setting lotions or barbering
skills assessment that workstation º sprays workplace within a
provides services to º electric clippers and º waxes training organisation
paying members of the attachments • disposable blade safety who have the
public, or º hairdressing chisels razors expectation that the
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• industry venues and sites • one operator trolley per • disposable razor blades services provided
where session events are workstation stocked with: • disinfectant products for reflect those of a
operated, or º haircutting scissors hairdressing tools commercial business
• session venues and sites º texturising and • lubricants and coolants º models or performers
operated within a training thinning shears for electric clippers. in a session styling
organisation where real º combs: setting
session events are ▪ cutting combs with • sufficient client traffic to
staged in live time. fine and coarse allow for prioritisation of
ends tasks so that clients are
▪ tapering serviced effectively in a
º brushes: logical sequence.
▪ Denman style
▪ round
▪ vent
Cut hair using demonstrated in a barbering services wraps • current plain English different haircutting
freehand clipper hairdressing or barbering workstation with: • disposable blade safety health and hygiene requirements; these can
techniques environment; this can be: º one mirror per razors regulatory documents be:
• a hairdressing or workstation • disposable razor blades distributed by º clients in a
barbering industry º one adjustable client • professional styling and government regulators hairdressing or
workplace, or services chair per finishing products which • organisational barbering industry
• a simulated hairdressing workstation can be: procedures for: workplace, or
or barbering workplace, º one blow dryer per º clay º client comfort, safety º clients in a simulated
set up for the purpose of workstation º gels and hygiene hairdressing or
skills assessment that º electric clippers and º glazes º work health, safety barbering workplace
provides services to different sized º lotions and hygiene for within a training
paying members of the attachments º waxes haircutting organisation who have
public. º combs • disinfectant products for º waste minimisation the expectation that
º neck brushes. hairdressing tools • disposal of hair waste. the services provided
• lubricants and coolants reflect those of a
for electric clippers. commercial business
• sufficient client traffic to
allow for prioritisation of
tasks so that clients are
serviced effectively in a
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logical sequence.
SHBHCUT010 Skills must be • a hairdressing or • clean client gowns or • current plain English • paying clients with
Create haircuts demonstrated in a barbering services wraps health and hygiene different haircutting
using tracks and hairdressing or barbering workstation with: • disposable blade safety regulatory documents requirements; these can
carving environment; this can be: º one mirror per razors distributed by be:
• a hairdressing or workstation • disposable razor blades government regulators º clients in a
barbering industry º one adjustable client • disinfectant products for • organisational hairdressing or
workplace or services chair per hairdressing tools procedures for: barbering industry
• a simulated hairdressing workstation • lubricants and coolants º client comfort, safety workplace, or
or barbering workplace, º hairdressing scissors for electric clippers. and hygiene º clients in a simulated
set up for the purpose of º electric clippers and º work health, safety hairdressing or
skills assessment that different sized and hygiene for barbering workplace
provides services to attachments haircutting within a training
paying members of the • battery operated or º waste minimisation organisation who have
public. cordless rechargeable • disposal of hair waste. the expectation that
precision trimmers the services provided
("pencil/tattoo" trimmers). reflect those of a
commercial business
logical sequence.
SHBHCUT011 Skills must be • basins with hot and cold • clean client gowns or • product instructions • paying clients with
Design and demonstrated in a running water and wraps • current plain English different beard and
maintain beards hairdressing or barbering adjustable temperature • clean client towels regulatory documents moustache maintenance
and moustaches environment; this can be: controls • disposable blade safety distributed by requirements; these can
• a hairdressing or • a hairdressing or razors government regulators for be:
barbering industry barbering services • disposable razor blades health, hygiene, skin º clients in a
workplace or workstation with: • shaving lather penetration and use of hairdressing or
• a simulated hairdressing º one mirror per • pre-shave conditioning oil razor types barbering industry
or barbering workplace, workstation • after shave products: • organisational workplace, or
set up for the purpose of º one adjustable client º after shave lotion or procedures for: º clients in a simulated
skills assessment that services chair per conditioning cream º client comfort, safety hairdressing or
provides services to workstation º styptic lotion (not and hygiene barbering workplace
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paying members of the º haircutting scissors pencil) º work health, safety within a training
public. º texturising and º talcum powder and hygiene for beard organisation who have
thinning shears • disinfectant products for and moustache the expectation that
º electric clippers and beard and moustache maintenance the services provided
attachments cutting equipment • disposal of hair waste. reflect those of a
º beard and moustache • lubricants and coolants commercial business
trimmer for electric clippers. • sufficient client traffic to
º cutting combs with allow for prioritisation of
fine and coarse ends tasks so that clients are
º shaving brushes serviced effectively in a
º bowls. logical sequence.
Shave heads demonstrated in a running water and wraps • current plain English different head and face
and faces hairdressing or barbering adjustable temperature • clean client towels regulatory documents shaving requirements;
environment; this can be: controls • disposable blade safety distributed by these can be:
• a hairdressing or • a hairdressing or razors government regulators for º clients in a
barbering industry barbering services • disposable razor blades health, hygiene, skin hairdressing or
workplace or workstation with: • shaving lather penetration and use of barbering industry
• a simulated hairdressing º one mirror per • pre-shave conditioning oil razor types workplace, or
or barbering workplace, workstation • after shave products: • organisational º clients in a simulated
set up for the purpose of º one adjustable client º after shave lotion or procedures for: hairdressing or
skills assessment that services chair per conditioning cream º client comfort, safety barbering workplace
provides services to workstation º styptic lotion (not and hygiene within a training
paying members of the º shaving brushes pencil) º work health, safety organisation who have
public. º bowls. º talcum powder and hygiene for head the expectation that
• disinfectant products for and face shaving the services provided
shaving tools. º waste minimisation reflect those of a
• disposal of hair waste. commercial business
logical sequence.
Provide men’s demonstrated in a running water and wraps • current plain English different grooming
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general hairdressing or barbering adjustable temperature • clean client towels regulatory documents requirements; these can
grooming environment; this can be: controls • disposable blade safety distributed by be:
services • a hairdressing or • a hairdressing or razors government regulators for º clients in a
barbering industry barbering services • disposable razor blades health, hygiene, skin hairdressing or
workplace or workstation with: • shaving lather penetration and use of barbering industry
• a simulated hairdressing º one mirror per • pre-shave conditioning oil razor types workplace, or
or barbering workplace, workstation • after shave products: • organisational º clients in a simulated
set up for the purpose of º one adjustable client º after shave lotion or procedures for: hairdressing or
skills assessment that services chair per conditioning cream º client comfort, safety barbering workplace
provides services to workstation º styptic lotion (not and hygiene within a training
paying members of the º grooming scissors pencil) º work health, safety organisation who have
public. º electric clippers and º talcum powder and hygiene for the expectation that
fine trimming • disinfectant products for grooming and shaving the services provided
attachments grooming and shaving º waste minimisation reflect those of a
º battery operated or tools º disposal of hair waste. commercial business
cordless rechargeable • lubricants and coolants • sufficient client traffic to
fine grooming for electric clippers. allow for prioritisation of
trimmers tasks so that clients are
º cutting combs with serviced effectively in a
fine and coarse ends logical sequence.
º shaving brushes
º bowls.
Hair Design (DES)
SHBHDES001 Skills must be • a hairdressing or • professional styling and • product instructions • a supervising hairdresser
Dry hair to demonstrated in a barbering services finishing products which • organisational or barber from whom the
shape hairdressing or barbering workstation with: can be: procedures for: individual takes
environment; this can be: º one mirror per º gels º client comfort and instructions
• a hairdressing or workstation º lotions safety • paying clients with
barbering industry º one adjustable client º mousses º work health and safety different hair drying and
workplace or services chair per º sprays for hair styling styling requirements;
• a simulated hairdressing workstation º waxes. services these can be:
or barbering workplace, º one blow dryer with º waste minimisation • clients in a hairdressing
set up for the purpose of heat diffuser per º waste disposal. or barbering industry
skills assessment that workstation workplace, or
provides services to º clean client gowns or • clients in a simulated
paying members of the wraps hairdressing or barbering
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public. • one operator trolley per workplace within a
workstation stocked with: training organisation who
º combs have the expectation that
º brushes: the services provided
▪ Denman style reflect those of a
▪ round commercial business
▪ vent • sufficient client traffic to
º sectioning clips allow for prioritisation of
logical sequence
SHBHDES002 Skills must be • a hairdressing services • clean client gowns or • product instructions • paying clients, with
Braid hair demonstrated in a workstation with: wraps • organisational different hair braiding
hairdressing environment; º one mirror per • professional holding procedures for: requirements; these can
this can be: workstation products which can be: º client comfort and be:
• a hairdressing industry º one adjustable client º gels safety º clients in a
workplace or services chair per º sprays º work health and safety hairdressing industry
• a simulated hairdressing workstation • hair bands. for hair styling workplace or
workplace, set up for the • one operator trolley per services. º clients in a simulated
purpose of skills workstation stocked with: hairdressing
assessment that provides º combs workplace within a
services to paying º pins training organisation
members of the public. º sectioning clips. who have the
services provided
reflect those of a
commercial business
logical sequence.
SHBHDES003 Skills must be • a hairdressing or • clean client gowns or • product instructions • paying clients with
Create finished demonstrated in a barbering services wraps • organisational different hair styling
hair designs hairdressing or barbering workstation with: • professional styling and procedures for: requirements; these can
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environment; this can be: º one mirror per finishing products which º client comfort and be:
• a hairdressing or workstation can be: safety º clients in a
barbering industry º one adjustable client º gels º work health and safety hairdressing or
workplace or services chair per º glazes for hair styling barbering industry
• a simulated hairdressing workstation º lotions services workplace, or
or barbering workplace, º one blow dryer with º mousses º waste minimisation º clients in a simulated
set up for the purpose of heat diffuser per º setting lotions º waste disposal. hairdressing or
skills assessment that workstation º sprays barbering workplace
provides services to º heat lamps º waxes. within a training
paying members of the º hair dryers organisation who have
public. º thermal straightening the expectation that
and curling tools the services provided
• one operator trolley per reflect those of a
workstation stocked with: commercial business
º combs • sufficient client traffic to
º brushes: allow for prioritisation of
▪ Denman style tasks so that clients are
▪ round serviced effectively in a
▪ vent logical sequence.
º sectioning clips
º as required in the
hairdressing or
barbering context:
▪ hair rollers of
different sizes
▪ pin curl clips
▪ pins.
SHBHDES004 Skills must be • a hairdressing services • clean client gowns or • product instructions • paying clients with
Create classic demonstrated in a workstation with: wraps • organisational different with different
long hair up- hairdressing environment; º one mirror per • professional styling and procedures for: requirements for long hair
styles this can be: workstation finishing products which º client comfort and up-styles; these can be:
• a hairdressing industry º one adjustable client can be: safety º clients in a
workplace or services chair per º gels º work health and safety hairdressing industry
• a simulated hairdressing workstation º glazes for hair styling workplace, or
workplace, set up for the º one blow dryer with º lotions services º clients in a simulated
purpose of skills heat diffuser per º mousses º waste minimisation hairdressing
workstation workplace within a
141

assessment that provides • hair dryers º setting lotions º waste disposal. training organisation
services to paying • one operator trolley per º sprays who have the
members of the public. workstation stocked with: º waxes expectation that the
º combs • hair bands, hooks and services provided
º brushes: pins to secure hair. reflect those of a
▪ Denman style commercial business
▪ round • sufficient client traffic to
▪ vent allow for prioritisation of
º sectioning clips tasks so that clients are
º hair rollers of different serviced effectively in a
sizes logical sequence.
º pin curl clips
º padding.
SHBHDES005 Skills must be • a hairdressing services • clean client gowns or • product instructions • paying clients with
Select and apply demonstrated in a workstation with: wraps • manuals or product and different with different
hair extensions hairdressing environment; º one mirror per • professional styling and equipment instructions for hair extension
this can be: workstation finishing products which hair extension systems requirements; these can
• a hairdressing industry º one adjustable client can be: • organisational be:
workplace or services chair per º gels procedures for: º clients in a
• a simulated hairdressing workstation º glazes º client comfort and hairdressing industry
workplace, set up for the º one blow dryer with º lotions safety workplace, or
purpose of skills heat diffuser per º mousses º work health and safety º clients in a simulated
assessment that provides workstation º setting lotions for hair extension hairdressing
services to paying º hair dryers º sprays services workplace within a
members of the public. º thermal tools: º waxes º waste minimisation training organisation
▪ thermostatically • a hair extension system º waste disposal. who have the
controlled ceramic that includes hair, expectation that the
flat irons bonding products and services provided
▪ styling tongs tools; hair extension type reflect those of a
• one operator trolley per can be: commercial business
workstation stocked with: º tape extensions • sufficient client traffic to
º haircutting scissors º micro-links allow for prioritisation of
º texturising and º flexi-bonds tasks so that clients are
thinning shears • disposable blade safety serviced effectively in a
º combs razors logical sequence.
º brushes: • disposable razor blades.
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▪ Denman style
▪ round
▪ vent
º sectioning clips
º hair rollers of different
sizes
º pin curl clips
º pins.
SHBHDES006 Skills must be • a hairdressing services • clean client gowns or • product instructions • clients with different with
Design and style demonstrated in a workstation with: wraps • organisational different creative hair
long hair hairdressing environment; º one mirror per • professional styling and procedures for: styling requirements;
creatively this can be: workstation finishing products which º client comfort and these can be:
• a hairdressing industry º one adjustable client can be: safety º paying clients in a
workplace, or services chair per º gels º work health and safety hairdressing industry
• a simulated hairdressing workstation º glazes for hair styling workplace, or
workplace, set up for the º one blow dryer with º lotions services º paying clients in a
purpose of skills heat diffuser per º mousses º waste minimisation simulated hairdressing
assessment that provides workstation º setting lotions º waste disposal. workplace within a
services to paying º heat lamps º sprays training organisation
members of the public, or º hair dryers º waxes who have the
• industry venues and sites º thermal straightening • hair bands, hooks and expectation that the
where session events are and curling tools pins to secure hair. services provided
operated, or • one operator trolley per reflect those of a
• session venues and sites workstation stocked with: commercial business,
operated within a training º combs or
organisation where real º brushes: º models or performers
session events are ▪ Denman style in a session styling
staged in live time. ▪ round setting
▪ vent • sufficient client traffic to
º sectioning clips allow for prioritisation of
º hair rollers of different tasks so that clients are
sizes serviced effectively in a
º pin curl clips logical sequence.
º padding
º hairpieces
º ornamentation.
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SHBHDES007 Skills must be • facilities for washing and • shampoo and • product instructions • clients with different wig
Apply and demonstrated in a conditioning wigs and conditioning products for • organisational or hairpiece cutting and
maintain wigs hairdressing environment; hairpieces with: a range of wig and procedures for: styling requirements;
and hairpieces this can be: º basins with hot and hairpiece fibre types º client comfort and these can be:
• a hairdressing or cold running water • clean towels safety º paying clients in a
barbering industry and adjustable • clean client gowns or º work health and safety hairdressing or
workplace, or temperature controls wraps for hair styling barbering industry
• a simulated hairdressing • a hairdressing or • professional styling and services workplace, or
or barbering workplace, barbering services finishing products which º waste minimisation º paying clients in a
set up for the purpose of workstation with: can be: º waste disposal. simulated hairdressing
skills assessment that º one mirror per º gels or barbering
provides services to workstation º glazes workplace within a
paying members of the º one adjustable client º lotions training organisation
public, or services chair per º mousses who have the
• industry venues and sites workstation º setting lotions expectation that the
where session events are º one blow dryer with º sprays services provided
operated, or heat diffuser per º waxes reflect those of a
• session venues and sites workstation • clips, pins and tape used commercial business,
operated within a training º heat lamps to secure wigs and or
organisation where real º hair dryers hairpieces to client º models or performers
session events are º thermal tools: • a range of full head wigs in a session styling
staged in live time. ▪ thermostatically and hairpieces to include setting
controlled ceramic those made from human • sufficient client traffic to
flat irons hair, synthetic fibre and allow for prioritisation of
▪ styling tongs animal hair. tasks so that clients are
• wig blocks and tools to serviced effectively in a
attach wigs and logical sequence.
hairpieces
º haircutting scissors
º texturising and
thinning shears
º combs
º brushes:
▪ Denman style
▪ round
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▪ vent
º sectioning clips
sizes
º pin curl clips
º pins.
SHBHDES008 Skills must be • a client consultation area • a range of materials for • organisational • paying clients, with
Make wigs and demonstrated in a wig with: wig or hairpiece base procedures for: different wig or hairpiece
hairpieces making environment, which º client chairs which can be: º client comfort and making requirements;
may or may not be a º mirrors º galloon safety these can be:
hairdressing salon; this can º sample wigs and º tulle º work health and safety º clients in an industry
be: hairpieces º net (caul) for making wigs workplace or
º measuring equipment º springs º waste disposal. º clients in a simulated
• an industry workplace or
• wig blocks and tools to º weft industry workplace
• a simulated workplace, attach wigs and • a supply of hair fibres of within a training
set up for the purpose of
hairpieces different types to include: organisation who have
skills assessment, that
• wig making tools: º human hair the expectation that
provides services to º wefting frame º synthetic fibre the services provided
paying members of the º crochet hooks º animal hair. reflect those of a
public. º haircutting tools for commercial business.
finalised wig or
hairpiece.
SHBHREF001 Skills must be • a ventilated product • a diverse professional • product: • paying clients with
Curl and demonstrated in a preparation area with: range of chemical hair º instructions different hair curling or
volumise hair hairdressing or barbering º preparation benches curling and volumising º Safety Data Sheets volumising requirements;
with chemical environment; this can be: º product storage areas products of various (SDS) or plain English these can be:
treatments • a hairdressing or including secure strengths to include: workplace documents º clients in a
barbering industry storage for hazardous º pre-perm porosity or diagrams that hairdressing or
workplace or substances treatments interpret SDS content barbering industry
• a simulated hairdressing º washing up sink with º alkaline perms • template client history workplace, or
or barbering workplace, hot and cold running º acid perms records º clients in a simulated
set up for the purpose of water for cleaning º neutralisers • organisational hairdressing or
skills assessment that equipment • clean client gowns or procedures for: barbering workplace
provides services to º operator hand wraps º client comfort and within a training
145

paying members of the washing facilities: • clean client towels safety organisation who have
public. ▪ basin with hot and • disposable safety masks º work health and safety the expectation that
cold running water or safety goggles for providing chemical the services provided
▪ liquid soap • cotton wool rubber or hair reformation reflect those of a
▪ single use towels disposable gloves treatments commercial business
or hand dryer • skin barrier cream º waste minimisation • sufficient client traffic to
• a hairdressing or • perm papers º water efficiency allow for prioritisation of
barbering services • a diverse professional º disposal of hazardous tasks so that clients are
workstation with: range of: and other waste. serviced effectively in a
º one mirror per º pre-process logical sequence.
workstation shampoos and
º one adjustable client softeners
services chair per º post-process
workstation conditioning products.
º plastic bowls
º perm rods of various
sizes
equipment:
▪ apron
• a basin services area
with:
º shampoo back wash
basins with hot and
cold running water
and adjustable
temperature controls
º shampoo hoses or
spray attachments
º client shampoo chairs
or couches.
Straighten and demonstrated in a preparation area with: range of chemical º instructions different hair
146

relax hair with hairdressing or barbering º preparation benches straightening products of º Safety Data Sheets straightening
chemical environment; this can be: º product storage areas various strengths to (SDS) or plain English requirements; these can
treatments • a hairdressing or including secure include: workplace documents be:
barbering industry storage for hazardous º pre-process fillers or diagrams that º clients in a
workplace or substances º curl relaxers for interpret SDS content hairdressing or
• a simulated hairdressing º washing up sink with chemically treated hair • template client history barbering industry
or barbering workplace, hot and cold running º hair straighteners for records workplace, or
set up for the purpose of water for cleaning untreated naturally • organisational º clients in a simulated
skills assessment that equipment curly or wavy hair procedures for: hairdressing or
provides services to º operator hand º hair straighteners for º client comfort and barbering workplace
paying members of the washing facilities: strong or resistant safety within a training
public. ▪ basin with hot and natural curls º work health and safety organisation who have
cold running water º neutralisers for providing chemical the expectation that
▪ liquid soap • clean client gowns or straightening the services provided
▪ single use towels wraps treatments reflect those of a
or hand dryer • clean client towels º waste minimisation commercial business
• a hairdressing or • cotton wool º water efficiency • sufficient client traffic to
barbering services • disposable safety masks º disposal of hazardous allow for prioritisation of
workstation with: or safety goggles and other waste. tasks so that clients are
º one mirror per • rubber or disposable serviced effectively in a
workstation gloves logical sequence.
º one adjustable client • skin barrier cream
services chair per • a diverse professional
workstation range of:
º one blow dryer per º pre-process
workstation shampoos and
• one operator trolley per softener
workstation stocked with: º post-process
º applicator brushes conditioning products.
º medium-toothed
combs with even
edges
º plastic bowls
º straightening boards
equipment:
▪ apron
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with:
basins with hot and
cold running water
and adjustable
º shampoo hoses or
spray attachments
or couches.
SHBHREF003 Skills must be • a product preparation • a diverse professional • product: • paying clients with
Straighten and demonstrated in a area with: range of protein º instructions different hair
relax hair with hairdressing or barbering º preparation benches straightening products to º Safety Data Sheets straightening
protein environment; this can be: º product storage areas include: (SDS) or plain English requirements; these can
treatments • a hairdressing or º washing up sink with º protein smoothing workplace documents be:
barbering industry hot and cold running treatments or diagrams that º clients in a
workplace; or water for cleaning º booster sprays interpret SDS content hairdressing or
• a simulated hairdressing equipment • clean client gowns or • template client history barbering industry
or barbering workplace, º operator hand wraps records workplace, or
set up for the purpose of washing facilities: • clean client towels • organisational º clients in a simulated
skills assessment that ▪ basin with hot and • rubber or disposable procedures for: hairdressing or
provides services to cold running water gloves º client comfort and barbering workplace
paying members of the ▪ liquid soap • cotton wool safety within a training
public. ▪ single use towels • skin barrier cream. º work health and safety organisation who have
or hand dryer for providing protein the expectation that
• a hairdressing or straightening the services provided
barbering services treatments reflect those of a
workstation with: º waste minimisation commercial business
º one mirror per º disposal of hazardous • sufficient client traffic to
workstation and other waste. allow for prioritisation of
º one adjustable client tasks so that clients are
services chair per serviced effectively in a
workstation logical sequence.
º one blow dryer per
workstation
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º one thermal
straightening tool per
workstation
º medium-toothed
combs with even
edges
º plastic bowls
º sectioning clips
º tail comb
º paddle or vent brush
equipment:
▪ apron.
Enhance hair demonstrated in a preparation area with: range of chemical º instructions different hair curling,
designs using hairdressing or barbering º preparation benches straightening products of º Safety Data Sheets volumising and
chemical environment; this can be: º product storage areas various strengths to (SDS) or plain English straightening
reformation • a hairdressing or including secure include: workplace documents requirements; these can
techniques barbering industry storage for hazardous º pre-process fillers or diagrams that be:
workplace; or substances º curl relaxers for interpret SDS content º clients in a
• a simulated hairdressing º washing up sink with chemically treated hair • template client history hairdressing or
or barbering workplace, hot and cold running º hair straighteners for records barbering industry
set up for the purpose of water for cleaning untreated naturally • organisational workplace, or
skills assessment that equipment curly or wavy hair procedures for: º clients in a simulated
provides services to º operator hand º hair straighteners for º client comfort and hairdressing or
paying members of the washing facilities: strong or resistant safety barbering workplace
public. ▪ basin with hot and natural curls º work health and safety within a training
cold running water º neutralisers for providing chemical organisation who have
▪ liquid soap • a diverse professional reformation treatments the expectation that
▪ single use towels range of chemical hair º waste minimisation the services provided
or hand dryer curling and volumising º water efficiency reflect those of a
• a hairdressing or products of various º disposal of hazardous commercial business.
149

barbering services strengths to include: and other waste.
workstation with: º pre-perm porosity
º one mirror per treatments
workstation º alkaline perms
º one adjustable client º acid perms
services chair per º neutralisers
workstation • clean client gowns or
º one blow dryer per wraps
workstation • clean client towels
º heat lamps • cotton wool
º heat diffuser • post process styling
• one operator trolley per products
workstation stocked with: • disposable safety masks
º applicator brushes or safety goggles
º hair rollers of different • rubber or disposable
sizes gloves
º medium-toothed • skin barrier cream
combs with even • a diverse professional
edges range of:
º perm papers º pre-process
º perm rods of various shampoos and
sizes softeners
º pin curl clips º post process
º plastic bowls conditioning products.
equipment:
▪ apron
with:
basins with hot and
cold running water
and adjustable
º shampoo hoses or
spray attachments
150

or couches.
SHBHREF005 Skills must be • a basin services area • a diverse professional • product: • a supervising hairdresser
Rinse and demonstrated in a with: range of neutralisers º instructions or barber from whom the
neutralise hairdressing or barbering º shampoo back wash • a diverse professional º Safety Data Sheets individual takes
chemically environment; this can be: basins with hot and range of conditioning (SDS) or plain English instructions
restructured hair • a hairdressing or cold running water products used after workplace documents • paying clients with
barbering industry and adjustable reformation treatments or diagrams that different hair reformation
workplace or temperature controls • clean client gowns or interpret SDS content requirements; these can
• a simulated hairdressing º shampoo hoses or wraps • organisational be:
or barbering workplace, spray attachments • clean client towels. procedures for: º clients in a
set up for the purpose of º client shampoo chairs º client comfort, safety hairdressing or
skills assessment that or couches. and hygiene barbering industry
provides services to º work health, safety workplace, or
paying members of the and hygiene for º clients in a simulated
public. providing chemical hairdressing or
hair reformation barbering workplace
treatments within a training
º waste minimisation organisation who have
º water efficiency the expectation that
º disposal of hazardous the services provided
and other waste. reflect those of a
commercial business
logical sequence.

SHBHTLS001 Skills must be • a ventilated product • clean client gowns or • organisational client • paying clients with
Provide demonstrated in a preparation area with: wraps service and complaint different service
technical hairdressing or barbering º preparation benches • clean client towels resolution policies and requirements; these can
leadership to environment; this can be: º product storage areas • foils procedures. be:
hairdressing • a hairdressing or including secure • client skin stain º clients in a
teams storage for hazardous prevention products hairdressing or
151

barbering industry substances • disposable safety masks barbering industry
workplace, or º washing up sink with or safety goggles workplace, or
• a simulated hairdressing hot and cold running • rubber or disposable º clients in a simulated
or barbering workplace, water for cleaning gloves hairdressing or
set up for the purpose of equipment • skin barrier cream barbering workplace
skills assessment that º operator hand • a diverse professional within a training
provides services to washing facilities: range of hair products for: organisation who have
paying members of the ▪ basin with hot and º shampooing and the expectation that
public, or cold running water conditioning the services provided
• industry venues and sites ▪ liquid soap º hair colouring and reflect those of a
where session events are ▪ single use towels lightening commercial business,
operated, or or hand dryer º hair styling and or
• session venues and sites • a basin services area finishing. º models or performers
operated within a training with: in a session styling
organisation where real º shampoo back wash setting
session events are basins with hot and • a team whose technical
staged in live time. cold running water performance is the
and adjustable responsibility of the
temperature controls individual; this can
º shampoo hoses or comprise:
spray attachments º team members in a
º client shampoo chairs hairdressing or
or couches barbering industry
• hairdressing or barbering workplace, or
services workstations º people who participate
with: as team members in a
º one mirror per simulated hairdressing
workstation or barbering
º one adjustable client workplace, or
services chair per º people who participate
workstation in session styling
• tools and equipment used events
to provide the following • sufficient client traffic to
services: allow for prioritisation of
º haircutting: tasks so that clients are
▪ haircutting scissors serviced effectively in a
▪ texturising and
152

thinning shears logical sequence.
▪ electric clippers
and attachments
º hair colouring and
lightening:
▪ tint brushes and
combs
º hair styling and
finishing:
▪ thermostatically
controlled ceramic
flat irons
▪ blow dryers with
heat diffusers
▪ heat lamps
▪ hairdryers
• general cross-service
tools:
º liquid measure
º plastic bowls
º combs
º hair and neck brushes
º sectioning clips
sizes
º pin curl clips
equipment:
▪ apron.
SHBHTLS002 Skills for experimentation • a ventilated product • clean client gowns or • clients, models or
Research and must be demonstrated in a preparation area with: wraps performers on whom
use hairdressing hairdressing or barbering º preparation benches • clean client towels designs and techniques
trends to environment; this can be: º product storage areas • foils can be trialled
advance • a hairdressing or including secure • client skin stain • people with whom the
creative work barbering industry storage for hazardous prevention products individual can engage in
workplace, or substances • disposable safety masks professional discussion;
º washing up sink with
153

• a simulated hairdressing hot and cold running or safety goggles these can be:
or barbering workplace, water for cleaning • rubber or disposable º people in an industry
set up for the purpose of equipment gloves workplace or
skills assessment, or º operator hand • skin barrier cream º people who participate
• industry venues and sites washing facilities: • a diverse professional in project activities,
where session events are ▪ basin with hot and range of hair products for: role plays or simulated
operated, or cold running water º shampooing and activities within a
• session venues and sites ▪ liquid soap conditioning training organisation.
operated within a training ▪ single use towels º hair colouring and
organisation where real or hand dryer lightening
session events are • a basin services area º hair styling and
staged in live time. with: finishing.
basins with hot and
cold running water
and adjustable
º shampoo hoses or
spray attachments
or couches
• hairdressing or barbering
services workstations
with:
º one mirror per
workstation
services chair per
workstation
• tools and equipment used
to provide the following
services:
º haircutting:
▪ haircutting scissors
▪ texturising and
thinning shears
▪ electric clippers
154

and attachments
º hair colouring and
lightening:
▪ tint brushes and
combs
º hair styling and
finishing:
▪ thermostatically
controlled ceramic
flat irons
▪ blow dryers with
heat diffusers
▪ heat lamps
▪ hairdryers
• general cross-service
tools:
º liquid measure
º plastic bowls
º combs
º sectioning clips
sizes
º pin curl clips
equipment:
▪ apron.
SHBHTLS003 Skills must be • a hairdressing or • a diverse professional • client briefs for sessions • models or performers, for
Work as a demonstrated in venues or barbering services range of hair products to allow the individual to whom the individual
session stylist sites where sessions are workstation set up at a that match the hair consider appropriate hair provides services
staged; these can be: session venue or site design requirements of design concepts • session directors or
• industry venues and sites • hairdressing equipment the particular session. • organisational coordinators with whom
or and a diverse range of procedures for: the individual can consult;
• venues and sites tools, set up at a session º model or performer these can be:
operated within a training venue or site, that match comfort and safety º people in industry; or
organisation where real the hair design º work health and safety º people who participate
155

session events are requirements of the when working as a in project activities,
staged in live time. particular session. session stylist at role plays or simulated
external venues. activities within a
training organisation.
SHBHTLS004 • computers and the • publications and texts on
Provide creative Internet to research leadership and creativity.
leadership to the information
hairdressing
industry
SHBHTLS005 Skills for realisation of hair • computers and general • a diverse professional • template concept • models, for whom the
Conceive, designs must be software programs to range of hair products proposals and hairdressing team
develop and demonstrated in media document concept that match the operational plans provides services
realise production venues or sites; proposals and requirements of the • client briefs including • a team of session stylists
innovative these can be: operational plans particular hair designs. comprehensive • a media production team
hairdressing • industry venues and sites • hairdressing services information about with equipment to capture
concepts for or workstations set up at a promotional objectives, hair design images
media • venues and sites media production venue format of the media • people with whom the
operated within a training or site presentation, and style individual can interact for
organisation where media • hairdressing equipment preferences all consultation aspects of
production activities are and a diverse range of • comprehensive this unit; these can be:
operated in live time. tools, set up at a media information about the º people in an industry
production venue or site, production schedule to workplace or
that match the allow the individual to º people who participate
requirements of the develop an operational in project activities,
particular hair designs. plan for hair design role plays or simulated
services. activities within a
SHBHTLS006 Skills for realisation of hair • computers and general • a diverse professional • template concept • models, for whom the
Conceive, designs must be software programs to range of hair products proposals and hairdressing team
develop and demonstrated in venues or document concept that match the operational plans provides services
realise sites where events are proposals and requirements of the • client briefs including • a team of session stylists
innovative staged; these can be: operational plans particular hair designs. comprehensive • an event staging team
hairdressing • industry venues and sites • hairdressing services information about event • people with whom the
concepts for or workstations set up at an objectives, themes and individual can interact for
events • venues and sites event venue or site format of the event, and all consultation aspects of
156

operated within a training • hairdressing equipment style preferences this unit; these can be:
organisation where real and a diverse range of • comprehensive º people in an industry
events are staged in live tools, set up at an event information about the workplace or
time. venue or site, that match event schedule to allow º people who participate
the requirements of the the individual to develop in project activities,
particular hair designs. an operational plan for role plays or simulated
hair design services. activities within a
SHBHTLS007 Skills must be • computers and general • presentation briefs • models for hair designs
Plan and deliver demonstrated in venues or software programs to including comprehensive • an audience of a size and
professional sites where presentations plan for presentations information about nature that would be
hairdressing are delivered; these can be: • audio visual equipment. objectives, audience expected for the relevant
presentations • industry venues and sites characteristics, themes topic or context
or and format of the • people with whom the
• venues and sites presentation. individual can interact for
operated within a training all consultation aspects of
organisation where this unit; these can be:
presentations are º people in an industry
delivered in live time. workplace or
º people who participate
in project activities,
role plays or simulated
activities within a
SHBHTLS008 • computers and general • templates to record • people with whom the
Originate and software programs to concept proposals. individual can interact for
refine hair document concept all communication
design concepts proposals. aspects of this unit; these
can be:
º people in an industry
workplace; or
º people who participate
in project activities,
role plays or simulated
activities within a
157

SHBHTLS009 • computers and general • templates to record • people with whom the
Work to a brief software programs to concept proposals individual can interact for
to develop and document concept • client briefs on which to all communication
refine hair proposals. work, including product aspects of this unit; these
designs and style preferences, can be:
budgets, operational º people in an industry
requirements and workplace or
constraints for º people who participate
implementation of in project activities,
designs; these can be role plays or simulated
actual briefs or those activities within a
generated by a registered training organisation.
training organisation for
the purposes of project
and assessment
activities.
Trichology (TRI)
SHBHTRI001 Skills must be • a product preparation • disinfectant and sterilising • product instructions • paying clients, with
Identify and demonstrated in a area with: products for equipment • template client history different hair and scalp
treat hair and hairdressing or barbering º preparation benches and work surfaces records treatment requirements;
scalp conditions environment; this can be: º product storage areas • disposable safety masks • current plain English these can be:
• a hairdressing or º washing up sink with • rubber or disposable regulatory documents º clients in a
barbering industry hot and cold running gloves distributed by hairdressing or
workplace or water for cleaning • hand care cream government regulators for barbering industry
• a simulated hairdressing equipment • alcohol-based hand rub health, and infection workplace, or
or barbering workplace, º operator hand solutions control º clients in a simulated
set up for the purpose of washing facilities: • a diverse professional • organisational hairdressing or
skills assessment that ▪ basin with hot and range of hair and scalp procedures for: barbering workplace
provides services to cold running water treatment products: º infection control within a training
paying members of the ▪ liquid soap º for dry hair and scalp º waste minimisation organisation who have
public. ▪ single use towels º for oily hair and scalp º water efficiency the expectation that
or hand dryer º for chemically treated º disposal of clinical the services provided
º operator personal hair (infectious) and other reflect those of a
158

protective equipment: º for physically waste. commercial business
▪ apron damaged hair • sufficient client traffic to
• a hairdressing or º for highly stressed hair allow for prioritisation of
barbering services º for abnormal skin tasks so that clients are
workstation: conditions, including serviced effectively in a
º one mirror per psoriasis, seborrhoea, logical sequence.
workstation and dry and oily
º one adjustable client dandruff
services chair per º medicated shampoos
workstation and treatments
• a basin services area • clean client gowns or
with: wraps.
basins with hot and
cold running water
and adjustable
º shampoo hoses or
spray attachments
or couches.
SHBHTRI002 Skills must be • a hairdressing or • clean client gowns or • template trichological • paying clients, with
Conduct demonstrated in a barbering services wraps assessment records different hair and scalp
trichological hairdressing or barbering workstation with: • clean client towels • current plain English conditions; these can be:
assessments environment; this can be: º one mirror per • disposable safety masks regulatory documents º clients in a
• a hairdressing or workstation • rubber or disposable distributed by hairdressing or
barbering industry º one adjustable client gloves government regulators for barbering industry
workplace or services chair per • disinfectant and sterilising health, and infection workplace, or
• a simulated hairdressing workstation products for equipment control º clients in a simulated
or barbering workplace, º operator personal and work surfaces. • organisational hairdressing or
set up for the purpose of protective equipment: procedures for: barbering workplace
skills assessment that ▪ apron º infection control within a training
provides services to • microscope and slides º disposal of clinical organisation who have
paying members of the suitable for microscopic (infectious) waste. the expectation that
public. analysis of hairs. the services provided
reflect those of a
159

SHBHTRI003 Skills must be • a product preparation • disinfectant and sterilising • product instructions • paying clients with
Develop and demonstrated in a area with: products for equipment • trichological assessments different scalp treatment
apply scalp hairdressing or barbering º preparation benches and work surfaces on which to base the requirements; these can
treatment environment; this can be: º product storage areas • a diverse professional treatment regime be:
therapies • a hairdressing or º washing up sink with range of trichological • template client history º clients in a
barbering industry hot and cold running scalp treatment products: records hairdressing or
workplace or water for cleaning º conditioning creams • current plain English barbering industry
• a simulated hairdressing equipment º medicated shampoos regulatory documents workplace, or
or barbering workplace, º operator hand and treatments distributed by º clients in a simulated
set up for the purpose of washing facilities: º creams for scaly government regulators for hairdressing or
skills assessment that ▪ basin with hot and problems health, and infection barbering workplace
provides services to cold running water º premixed creams control within a training
paying members of the ▪ liquid soap º for dry hair and scalp • organisational organisation who have
public. ▪ single use towels º for oily hair and scalp procedures for: the expectation that
or hand dryer º for chemically treated º infection control the services provided
º operator personal hair º waste minimisation reflect those of a
protective equipment: º for physically º water efficiency commercial business.
▪ apron damaged hair º disposal of clinical
• a hairdressing or º for abnormal skin (infectious) and other
barbering services conditions, including waste.
workstation with: psoriasis, seborrhoea,
º one mirror per and dry and oily
workstation dandruff
º one adjustable client • alcohol-based hand rub
services chair per solutions
workstation • disposable safety masks
• a basin services area • rubber or disposable
with: gloves
º shampoo back wash • hand care cream
basins with hot and • clean client gowns or
cold running water wraps
and adjustable • clean client towels.
º shampoo hoses or
spray attachments
160

or couches.
SHBHIND001 Skills must be • a cleaning and storage • disinfectant products for • cleaning and disinfectant
Maintain and demonstrated in a area with: hairdressing and product:
organise tools, hairdressing or barbering º preparation benches barbering tools º instructions
equipment and environment; this can be: º secure storage for • oil for hairdressing º Safety Data Sheets
work areas • a hairdressing or hazardous substances scissors and or clippers (SDS) or plain English
barbering industry º clean client gowns • cleaning and disinfectant workplace documents
workplace or and towels and products for work or diagrams that
• a simulated hairdressing storage area surfaces, areas and interpret SDS content
or barbering workplace, º washing up sink with floors • manufacturer instructions
set up for the purpose of hot and cold running • disposable blade safety for equipment cleaning
skills assessment that water for cleaning razors and maintenance
provides services to equipment • rubber or disposable • current plain English
paying members of the º operator hand gloves regulatory documents
public. washing facilities: • skin barrier cream. distributed by
▪ basin with hot and government regulators for
cold running water health and hygiene
▪ liquid soap applicable to hairdressing
▪ single use towels and barbering services
or hand dryer • organisational policies
º cleaning equipment: and procedures for:
▪ brooms º housekeeping
▪ mops º waste disposal
▪ buckets º reducing water and
▪ cleaning cloths energy use
• hairdressing or barbering º cleaning, disinfecting
services workstations and maintaining, tools,
with: equipment and work
º one mirror per areas.
workstation
services chair per
workstation
• other areas relevant to
161

the business type which
can include:
º a basin services area
º a client reception and
sales area
º production preparation
area
• tools and equipment as
relevant to the business
type which can include:
º hairdressing scissors
º clippers and
attachments
º tint brushes and
combs
º combs
º shaving brushes
º thermostatically
controlled ceramic flat
irons
º blow dryers
º heat lamps
º hairdryers
equipment:
▪ apron.
SHBHIND002 • computers and the • either electronic or hard
Research and Internet to source copies of trade
use hairdressing information. magazines
industry • current plain English
information regulatory documents
distributed by
government regulators
for:
º Australian Consumer
162

Law
º health
º privacy.
SHBHIND003 Skills must be • a client reception and • a diverse professional • organisational client • paying clients with whom
Develop and demonstrated in a sales area with: range of hair products service policies and the individual can
expand a client hairdressing or barbering º reception desk that match the procedures. interact; these can be:
base environment; this can be: º computer with booking requirements of the • information on customer º clients in a
• a hairdressing or software currently particular service being loyalty programs. hairdressing or
barbering industry used by the delivered barbering industry
workplace or hairdressing industry • clean client gowns or workplace, or
• a simulated hairdressing º telephone system wraps º clients in a simulated
or barbering workplace, º point-of-sale system, • clean client towels hairdressing or
set up for the purpose of including credit card • display of professional barbering workplace
skills assessment that and EFTPOS facilities products for retail sale. within a training
provides services to • a hairdressing or organisation who have
paying members of the barbering services the expectation that
public. workstation with: the services provided
º one mirror per reflect those of a
workstation commercial business.
services chair per
workstation
workstation stocked with
tools that match the
particular service being
delivered.
SHBHIND004 Skills must be • a hairdressing or • a diverse professional • documented: • a session team leader
Participate in demonstrated in venues barbering services range of hair products º overall brief or from whom the individual
session styling and sites where sessions workstation set up at a that match the hair objectives of the takes direction
teams are operated; these can be: session venue or site design requirements of session • models or performers, for
• industry venues and sites • hairdressing equipment the particular session. º technical and design whom the individual
• venues and sites and a diverse range of brief for individual provides services during
operated within a training tools, set up at a session models or performers the assessment process.
organisation where real styling venue or site, that º checklists of
session events are match the hair design resources required for
163

staged in live time. requirements of the individual session
particular session. stylists
• organisational
procedures for:
º model or performer
comfort and safety
º work health and safety
when working in
session teams at an
external venue.
164
165

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SHB Hairdressing and

Beauty Services Training

Version Control and Modification History

Version Release Date Comments

(SCOTESE), replaced by the COAG Industry and Skills Council.

7. Copy edit and proof read

1.0 Overview Information

1.1 SHB Qualifications

Qualification Code Qualification Title

1.2 SHB Units of Competency and Prerequisites

Unit Code Unit Title Prerequisite(s)

Body Services (BOS)

Client Services (CCS)

Hair Reduction Services (HRS)

Unit Code Unit Title Prerequisite(s)

Infection Control (INF)

Unit Code Unit Title Prerequisite(s)

Client Services (CCS)

Basin Services (BAS)

Unit Code Unit Title Prerequisite(s)

Unit Code Unit Title Prerequisite(s)

1.4 Imported Units of Competency and Prerequisites

Unit Code Unit Title Prerequisite(s)

BSB Business Services

ICT Information and Communications Technology

SIR Retail Services

Unit Code Unit Title Prerequisite(s)

TAE10 Training and Education

1.5 Qualification Mapping

Qualification Mapping – SIB10 V1.2 to SHB V3.0

1.5.2 Hairdressing qualifications

Previous Replacement Comment in relation to previous version

1.6 Unit of Competency Mapping

• elements and or performance criteria have been added or removed

1.6.1 Beauty Services units of competency

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

SIBBHRS504A Provide SHBBHRS004 Provide • E

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Infection Control (INF)

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Client Services (CCS)

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

Unit of Competency Mapping – SIB10 V1.2 to SHB V3.0

1.6.2 Hairdressing units of competency

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

Unit of Competency Mapping – SIH11 V2.0 to SHB V2.0

1.7 Key Work and Training Requirements in the Industry