SNEHA RAMESH CHOURASIA

38, Lokhandwala Building,

2nd Floor, R No. 22
Bora Bazaar Street,
Fort, Mumbai - 400001
Mob: 9870055141
Email: sneha786chaurasia@gmail.com

Career Objective

To secure a challenging and responsible assignment that matches my education and

abilities and provides scope for continuous improvement and helps me to contribute
effectively to the goals of the organization.

Education Qualification:
Sydenham College of
Mumbai
T.Y.B.Com Mar - 2013 63.00% Commerce and
University
Economics
Maharashtra
H.S.C Mar - 2010 64.00% Elphinstone College
Board
Maharashtra Sir Jamsetjee Jeejebhoy
S.S.C Mar - 2008 75.69%
Board Girls’ High School
Welingkar’s
PGDM April-2017- Welingkar’s Institute of
Institute of Pursued
(HR) 2019 Management
Management

Work Experience: Working with Emilestones – An Executive Search firm since March,
2018 till date

Department: Human Resource

Designation: Recruitment Consultant

Handling- End to End circle for Junior, mid, and Mid Senior level Assignments.

 Mail acknowledgment which we receive from client side such as new

requirements.

 Mass mailing, callings and Job posting.

 Searching profiles in various job portals such as Naukri, LinkedIn and internal
data base taking reference from candidates.
  Calling candidates giving them the details of company if candidates is agree then
taking their total year of experience, current CTC, expected CTC along with notice
period.

 Sending profiles to clients along with all the details of candidate individually.

 Taking feedback from clients regarding sending CVs seeking report how many
candidates profiles got shortlisted for the client interview.

 Coordinating with shortlisted candidates, over the mail or telephones lineup

them and also coordinating with client.

 Making interview schedule as per the client and gathering candidates as much as
possible.

 Mobilizing candidates and giving updates to the client accordingly.

 Giving training to new recruiter regarding portals.

 Business development through calls and emails and Doing Empanelment.

Work Experience: Worked with Rajab Manpower Consultant from May, 2017 till March
2018

Department: Human Resource

Designation: International Recruitment Executive

Job Responsibility:

 Responsible for recruiting manpower in hospitality and construction on all levels

of hierarchy.

 Developing a healthy database of candidate’s profile.

 Proficient in recruiting techniques like head hunting, cold calling, networking

and internet based recruiting tools.

 Assessing candidate’s for various parameters as per client’s requirement.

 Responsible for identifying the candidate’s suitability for the requirement on the
basis of mapping of profiles with the job criteria.

 Responsible for screening the applicant through general screening and technical
screening in interviews and short listing the right applicant for right job.
Work Experience : Worked with Capita India PVT LTD from July, 2015 till April, 2017

Department: Customer Support

Designation: Senior Customer Service Executive (Retention Support)

Job Responsibility:
 Worked as a Customer Service Executive (Retention) and our Job role were to
retain the customer.

 Dealing with Customer On live Chat and helping them with their existing mobile
account services.

 Achieved highly effective targets monthly basis.

 My area of interest was providing training & so got an opportunity to handle a

team in OJT to groom them also trained new joiner as a business trainer.

Work Experience: Worked with Universal Insurance Brokers Service Private Limited
from March, 2014 till May, 2015

Department: Customer Support

Designation: Customer Service Executive

Job Responsibility:
 Handling customer query regarding the mobile insurance via Inbound and
Outbound calls
 Responding to customer emails with accurate solution for their concern
 Documenting/recording entries of customer conversation in the system
 Coordinating with internal departments for getting the Insurance claim
processed faster
 Handling of customer escalations calls
 Providing trainings to the new agent joining the floor

Date of Birth: 4th January, 1993

Religion: Hindu
Marital Status: Single
Additional Courses: 1) Completed IATA/UFTAA Foundation Course from Trade wings
Institute of Management (2011 batch).

Computer Knowledge: MS Office

In addition to the above, I am highly motivated and quick learner and looking forward to
be part of your esteemed organization.

I would here by like to inform you the above stated information is true to the best of my
knowledge

Date :

Place :

(Sneha Chourasia)