GUIDELINES ON CREDIT CARDS

INTRODUCTORY:
Credit card is one of the means to make payment at any point of sale and is being used
by majority of the people. The main concept of a credit card is Buy Now & Pay Later.
Andhra Bank Credit Cards are accepted globally. The Credit Cards issued are EMV Chip
and PIN enabled and equipped with highly secured integrated chip technology which was
thoughtfully designed to provide enhanced security. This Chip Card processes data with
unparalleled security in a highly secured environment to protect the card holder against
counterfeiting and skimming so that you can use it freely without any concerns.

TYPES OF CARDS ISSUED BY OUR BANK:

1. Classic, Gold, Platinum & Signature cards in affiliation with VISA International
2. Classic & Titanium in affiliation with Master Card International
3. Rupay Platinum & Rupay Select in affiliation with NPCI

BASIS FOR SANCTION OF CREDIT CARDS:

1. Income Criteria (i.e. IT Returns/Form 16/ Salary Certificates)
2. Against line on Deposits
3. Our borrowers, who are enjoying a limit of Rs.10.00 lacs and above with
performing status
4. AB Emeral Plus Account holders
5. CASA account holders who are maintaining a minimum balance of Rs.25,000/-
and above for the last 12 months (Cir No 253/05/04 dated 12.10.2017)

SALIENT FEATURES OF CREDIT CARDS OFFERED BY OUR BANK:

 Sanctioning of Credit Cards and Card Limit is at the discretion of the Bank
 2 Add-on cards to Spouse / Parents / Major Children are available
 Cash advance facility at 50 % on the Card Limit subject to ATM daily cash
withdrawal Limit of maximum Two transactions or Rs 20,000/- per day
 W.E.F 01-08-2016 Cash Withdrawl charges at 3% of the withdrawn amount
(Minimum Rs. 150/-). If cash is withdrawn at other Bank ATMs an additional
amount of Rs.50/- per transaction will be levied. Interest for Cash Advance @
3.0% is chargeable from the date of amount withdrawn to billing date. Failure to
pay the dues on due date, regular service charges are applicable as per the card
variant.
 Minimum Payment Due (MPD) is 5% of the bill amount
 No Annual subscription in the first year
 No charges for the free credit period on all fresh purchases
 Free Credit Period of 21 to 50 days even under rollover Option
 Free Lost Card Insurance Cover – Maximum amount of coverage is Rs.1.50 lacs
 SMS alerts are sent to the Registered Mobile on all purchases, billing amount,
credits received, cards blocked, Renewal Cards sent etc.,
 Soft copy of Monthly Bill is sent to the registered E-mail ID
 Balance enquiry in Andhra Bank ATM – Free:: In other Bank ATM – Rs.20/-

Guidelines on Credit Cards Page 1

DOCUMENTS TO BE SUBMITTED ALONG WITH THE APPLICATION:
 Application for Credit Card with complete information
 Two Passport size colour Photographs
 2 Years latest IT Returns/ Form-16 & Latest salary slip
 Proof of address, ID Proof, PAN copy as per KYC norms

COMPARATIVE STATEMENT OF VISA CARDS ISSUED BY OUR BANK:

S NO DESCRIPTION VISA CLASSIC VISA VISA
PLATINUM SIGNATURE
1 Eligibility Criteria Resident Indian Resident Indian Resident Indian
in the age in the age in the age
group of 21 to group of 21 to group of 21 to
70 years, with a 70 years, with a 70 years, with a
proven income proven income proven income
of Rs 1.80 lacs of Rs 3.00 lacs of Rs 10.00 p.a.
p.a. p.a.
2 Admission fee (One time) Nil Nil Rs.1,000/-
3 Annual Subscription Rs.550/- for Rs.1,000/- for Rs.2,000/- for
from 2nd year Main Card Main Card Main Card
Rs.200/- for Rs.300/- for Rs.1,000/- for
Add on card Add on card Add on card
4 Annual Subscription, Rs.400/- Rs.400/- Rs.1,000/-
where card was sanction
on Term deposits
5 Waiver of Annual Card Usage to 18 transactions Card Usage to
Subscription, in case of the extent of or the extent of
Rs.18,000/- in Card Usage to Rs.2,70,000/-
the preceding the extent of in the preceding
year Rs.30,000/- in year
the preceding
year
6 Waiver of Annual Yes Yes No
Subscription charges for
staff
7 Accidental Insurance Rs.2.00 lacs Rs.10.00 lacs Rs.30.00 lacs
(Optional) for Main card (Premia Rs.75/- (Premia (Premia
holder plus taxes) Rs.410/- plus Rs.1229/- plus
taxes) taxes)
8 Accidental Insurance Rs.2.00 lacs Rs.5.00 lacs Rs.30.00 lacs
(Optional) for Add on (Premia Rs.75/- (Premia (Premia
card holder plus taxes) Rs.186/- plus Rs.1229/- plus
taxes) taxes)
9 Hot listing charges Rs.200/- Rs.200/- Rs.400/-
10 Charges for Temporary Rs.200/- Rs.200/- Rs.400/-
enhancement of card
limit
11 Charge slip request Rs.100/- Rs.100/- Rs.200/-
charges
12 Limit for Waiver of Rs.2,000/- per Rs.2,000/- per Rs.4,000/- per
surcharge on fuel day day day
13 Lost Card Charges Rs.200 Rs.200 Rs.500
14 Lost Card replacement Rs.200 Rs.300 Rs.500
charges
15 Reward Points for every 3 Points 5 Points 5 Points
Rs.150/- spent

Guidelines on Credit Cards Page 2

SERVICE CHARGES:
 For Rollover, if MPD Paid - 2.50%
 For Rollover, If MPD not Paid -2.95%

Late Payment Fees:

Outstanding up to Rs 5,000 -Rs 200/-; Between Rs 5001 to Rs 15,000 – Rs. 300/-
Between Rs 15,001 to Rs 25,000 – Rs.400/- & Above Rs 25,000 - Rs 600/-

COMPARATIVE STATEMENT OF RuPay CARDS

S NO DESCRIPTION RuPay PLATINUM RuPay SELECT
1 Eligibility Criteria Resident Indian in Resident Indian in
the age group of 21 the age group of 21
to 70 years, with a to 70 years, with a
proven income of proven income of
Rs.1.80lacs p.a. Rs.5.00lacs p.a.
2 Admission fee Nil Nil
3 Annual Subscription Main card – Rs.299/- Main card – Rs.499/-
Add on – Rs.199/- Add on – Rs.299/-
4 Annual Subscription, where card Nil Nil
was sanction on Term deposits
5 Waiver of Annual Subscription, in Card Usage to the Card Usage to the
case of extent of Rs.30,000/- extent of Rs.50,000/-
in the preceding year in the preceding year
6 Waiver of Annual Subscription Yes Yes
charges for staff
7 Accidental Insurance coverage Rs.2.00 lacs Rs.10.00 lacs
8 Hot listing charges Rs.200/- Rs.200/-
9 Charges for Temporary Rs.200/- Rs.200/-
enhancement of card limit
10 Charge slip request charges Rs.100/- Rs.100/-
11 Limit for Waiver of surcharge on Rs.2,000/- per day Rs.4,000/- per day
fuel (Surcharge reversal (Surcharge reversal
will be 1% with a cap will be 1% with a cap
of Rs.250/- p.m.) of Rs.500/- p.m.)
12 Lost Card Charges Rs.300/- Rs.300/-
13 Lost Card replacement charges Rs.200/- Rs.200/-
14 Reward Points for every Rs.150/- 10 Points 10 Points
spent

SERVICE CHARGES:
 For Rollover, if MPD Paid - 2.00%
 For Rollover, If MPD not Paid - 2.95%
Late Payment Fees: Same as mentioned above in VISA CARDS

CREDIT CARDS AGAINST TERM DEPOSITS

(Cir no: 350/5/6 dated 26.12.2017)

1. No income proof or Rating Sheet shall be insisted upon.

2. Card shall be sanction with a minimum limit of Rs.10,000/- against a minimum
Deposit of Rs.15,000/-

Guidelines on Credit Cards Page 3

 3. There shall be always a minimum margin of 25%
4. Lien should be marked against the term deposit.
5. No loan should be sanction against the Term Deposit and the deposit should not
be accepted either as Primary Security or Collateral Security
6. On maturity of the deposit the card should invariably surrendered or converted to
a normal card fulfilling all the required formalities on maturity or cancellation of
the deposit.
7. In case of non-payment of credit card dues, the deposit is to be cancelled and all
the dues are to be adjusted, immediately on receipt of information from CCD.

EMI FACILTY FOR OUR CREDIT CARD HOLDERS:

The service charges for roll over facility are high in Credit card (working out to
approximately 30%) and hence many customers are refraining from using credit cards.
Hence the concept of EMI scheme is introduced for all credit card transactions. The
salient features of the same are as follows:

Minimum transaction amount eligible for availing EMI Rs. 5,000/-

faciltiy
Ineligible transactions 1.Cash withdrawals
2.Fuel purchases
3.Payments made to Hotels/
Restaurants
Number of EMIs card holders can choose 3/6/9/12
Rate of Interest 15.25%
Processing fee 2% of the EMI amount, with
a Minimum of Rs.200/- and a
Maximum of Rs.1,000/-
Pre closure charges 2% of the Un paid EMI for all
transactions

MODUS OPERANDI OF EMI:

 Whenever a transaction of Rs.5,000/- and above is done by using our credit card,
an SMS will be sent to the Card Holder to exercise the option of EMI
 On receiving the option of EMI from the card holder, the call centre will key in the
number of EMIs, which will show the details like interest amount, service tax
amount & EMI amount etc.
 After confirmation and submission a reference number will be generated and
credit entry will be passed in unbilled status.
 The overall sanctioned Card limit will stand reduced to the extent of transaction
covered under EMI option
 The reduced limit will be restored proportionately, upon repayment of either EMI
instalments and/or the other transactions billed for that month.
 During the billing process, Minimum Payment Due (MPD) amount will be
calculated including the EMI amount as MPD
 Pre closure of EMI converted transactions will be processed when such request
comes.

Guidelines on Credit Cards Page 4

 REWARD POINTS ON CREDIT CARDS

 Reward Points will be allotted for the transactions made in POS Terminals,
Internet, IVR and MOTO.
 Five Reward Points will be allotted on a minimum amount of Rs.150 spent using
an eligible Andhra Bank Credit card in case of VISA Signature & VISA Platinum
 W.E.F 01-09-2017 Ten Reward Points will be allotted on a minimum amount of
Rs.150 spent using an eligible Andhra Bank Credit card in case of RuPay Platinum
& RuPay Select
 Three Reward Points will be allotted on a minimum amount of Rs.150 spent using
an eligible Andhra Bank Credit card in case of VISA Gold, Classic and Master
Classic and Master Electron cards
 The Reward points will be converted as cash back @ 0.10 paisa for every ONE
Point earned and the cash back amount will be credited to the card account. The
conversion price may vary according to the Bank Policy in force
 Minimum accumulation for redeeming is 2500 Reward points. Such redeem shall
be processed, as per the convenience of Bank, but not later than 4 Months of
such minimum accumulation of reward points
 The expiry period for the reward points is 2 years and beyond the period the
accumulated points in the first month will be lapsed if the total accumulated
points are less than 2500 and the same will be intimated in the monthly bills as
adjusted/lapsed
 The Bank shall automatically process redeeming on accumulation of minimum
Reward points, without any authorization request from the cardholder
 The Reward Points are managed in the card account maintained by Bank and
shall be depicted in the Monthly bills sent to the cardholder.
 Transactions made on Cash advance against Credit cards and on usage at fuel
stations are not eligible for Reward Points
 Reward Points will be redeemed only, if the card status is performing with full
payment of monthly bills or Minimum Payment Dues as per demand
 The accumulated Reward points are cancelled as and when the card account
becomes NPA
 Reward points are not transferable to other cardholder’s account or to another
card account, in case a cardholder is having multiple cards.
 Andhra Bank reserves the right to substitute with products or gift vouchers or Gift
cards.

VISA Lounge Access:

Airport lounge access is being provided by VISA for its card holders and is subject to
change as per VISA’s discretion from time to time without any prior notice.
For details please refer to their web site
https://www.visa.co.in/pay-with-visa/visa-offers-and-perks.html

Airport Lounge Access Programme to Rupay Card holders:

The Program is applicable at select airport lounges across India subject to terms and
conditions that vary from time to time. For details please refer to NPCI website
https://www.npci.org.in/search/node/airport%20lounge

Guidelines on Credit Cards Page 5

 MAIL IDs & PHONE NUMBERS FOR GUIDANCE AND COMPLAINT RESOLUTIONS

NATURE OF COMPLAINT MAIL ID PHONE

NUMBER
Complaint related to Card Issuance (Not ccdissues@andhrabank.co.in 040-24683211
received the Credit Card after sending the ccdhelpdesk@andhrabank.co.in 040-24683212
application)
Complaint related to problem in Credit ccdit@andhrabank.co.in 040-24683223
Card issuance through HCCDAPP menu
Card billing relatedqueries (amount paid ccdbilling@andhrabank.co.in 040-24683223
and the same is reflected in card account)
Card billing related queries (amount paid ccdit@andhrabank.co.in
through bill desk using other Bank
Internet Bank. RTGS, NEFT) - Amount not
credited to the card account
Card transaction decline related queries ccdhelpdesk@andhrabank.co.in 040-24683219
ccdvisa@andhrabank.co.in 040-24683222
Merchant enrolment related queries, ccdme@andhrabank.co.in 040-24683207
Merchant payment related queries ccdco@andhrabank.co.in
Card on line transaction queries ccdvisa@andhrabank.co.in 040-24683209
ccdit@andhrabank.co.in 040-24683227
040-24683226
Point of sale transaction with VISA credit ccdvisa@andhrabank.co.in 040-24683209
card related queries
Credit card limit enhancement related ccdissues@andhrabank.co.in 040-24683211
queries 040-24683212

**Before sending the mail, please ensure the following particulars are available
in the mail text:

1. Credit card number and account number

2. Date of transaction and amount of transaction
3. In case of bill payment, Mode of payment and amount of payment.

HELP DESK NUMBERS: 040–2468 3222 or 040-2468 3219

TOLL FREE NUMBER: 1800 425 1515

*** *** ***

These guidelines are consolidated from various circulars issued from time to time and

prepared by Staff College, Visakhapatnam. Any discrepancy noticed by any of our staff

members may kindly be informed to our mail id abstcvpm@andhrabank.co.in.

Guidelines on Credit Cards Page 6