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SDM COLLEGE OF ENGINEERING AND TECHNOLOGY

DEPARTMENT OF MANAGEMENT STUDIES (MBA)
Dhavalagiri, Dharwad- 580 002

Internship Report

Organization
-“BIG BAZAAR, HUBLI”

Submitted in the partial fulfillment of the requirements of the award of the degree
of
Master of Business administration

Submitted By:
Apeksha Basidoni
2SD17MBA08

Faculty guide Company guide

Dr. Mahesh M. Vanjeri Manjunath Dodmani

Assistant Professor HR Manager
Department of Management Studies Big Bazar, Hubballi
SDMCET, Dharwad
Academic Year 2018-201

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ACKNOWLEDGEMENT

No task can be completed without able guidance and support. Here I would like to thank
all those who have been helped and successful completion of the training.

Here my sincere and humble thanks to my external guide Manjunath Dodmani

HR Manager, at Big Bazaar Hubli who was kind enough to take me to his fold for commencing
and completion of the project.

I would like to thank my faculty guide Dr. Mahesh M. Vanjeri for their valuable guidance and
support at the college.

I approached HR manager who offered me to undertake the on the job training. I would like to
extend my thanks to the concerned well-wishers at big bazaar whoever was instrumental in
undertaking the training and successful completion of the same in a prestigious institution.

Last but not the least I would like to take this opportunity to thank all my family members and
my best friends who stood with me in my odd times by motivating in successful completion of
the training.

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TABLE OF CONTENTS

Si.No CONTENTS Page No.

1 About the organisation 3

2 Details of reporting authority 10

3 Nature of work Assigned/job responsibilities 10

4 Importance of the Job 11

5 Method adopted to do the job 12

6 Performance /achievements 13

7 Learning experience 13

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1. About the Organisation

Future Group, led by its founder and Group CEO, Mr.Kishore Biyani, is one of India’s
leading business houses with multiple businesses spanning across the consumption space, while
retail forms the core business activity of Future Group, group subsidiaries are present in
consumer finance, capital, insurance, leisure and entertainment, brand development, retail real
estate development, retail media and logistics.

Nature of business

Future Group believes in developing strong insights on Indian consumers and building
businesses based on Indian ideas, as espoused in the group’s core value of Indians.Future Group
understands the soul of Indian consumers. As one of India’s retail pioneers with multiple retail
formats, Future Group connects diverse and passionate community of Indian buyers, sellers and
businesses. The collective impact on business is staggering. Around 300 million customers walk
into the stores each year and choose products and services supplies by Future Group’s 30,000
small, medium and large entrepreneurs and manufactures from across India. And his number is
set to grow. Future Group employs 30,000 people directly from every section of our society.
They source their supplies from enterprises across the country, creating fresh employment,
impacting livelihoods, empowering local communities and fostering mutual growth.

Future Group believes in the ‘Indian dream’ and has aligned our business practices to
their larger objective of being a premier catalyst in India’s consumption-led growth story.
Working towards this end, Future Group are ushering positive socio-economic changes in

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communities to help the Indian dream fly high and the ‘Sone Ki Chidiya’ soar once again. This
approach remains embedded in Future Group’s ethos even as they rapidly expand their footprints
deeper into India. Future group makes every effort to delight its customers, tailoring store
formats to changing Indian lifestyles and adapting products and services to their desires. Future
Group operate some of India’s most popular retail formats. Across value and lifestyle segments,
Future Group’s multi-format retail strategy caters to the complete consumption needs of a wide
cross-section of Indian consumers. As modern retail drives fresh demand and consumption in
new categories, Future Group’s strategy is based on a deep understanding of Indian consumers,
the products they want, and making these products available in every city, in every store format.

Future Group offers innovative offerings at affordable prices tailored to the needs of every Indian
household.

 Pioneers in the India’s retail space, Future Group’s formats are household names in more
than 93 cities and 60 rural locations across the country.
 Future group’s cover around 17 million square feet of retail space and attract around 300
million customers each year
 Pantaloons Retail(india) limited focuses on the lifestyle retail segment led by the
Pantaloons and Central formats
 Future Value Retail focuses on the value retail segment through the Big Bazaar, Food
Bazaar and KB’s Fair price formats.
 The company is known for having a significant prominence in Indian retail and fashion
sectors, with super market chain like Big Bazaar and Food Bazaar, lifestyle stores like
brand factory, central etc.
 Also have a notable presence in integrated foods and FMCG manufacturing sectors.

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Products of the company

Big bazaar is an organisation restore, it purchases in bulk from vendor like HUL, ITC etc and
sell them to consumers.

Merchandise Categories

FASHION DEPT FOOD BAZAAR GM-HOME GM FASHION

STAPLES
DENIMS & T-
SHIRT FRUITS AND Utensils
Luggage
FORMAL VEGETABLES Electronics carriers
WEAR
READY TO COOK
CAUSAL WEAR
PARTY WEAR
ETHNIC WEAR
ACCESSORIES
FOOT WEAR

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Competitors

Reliance smart and More.

Aditya Birla Retail Ltd is the retail arm of Aditya Birla group the company ventured into food
and grocery retail sectors in 2007 with the acquisition of a south-based supermarket chain.
Subsequently, Aditya Birla Retail Ltd expanded its presence across the country under the brand
‘more’. With two formats – supermarket and hypermarket.

More caters to the daily, weekly and monthly shopping needs of consumers. The product
offerings include a wide range of fresh fruits and vegetables, groceries, personal care, home care,
general merchandise and a basic range of apparels. Currently, there are over 485 more.
Supermarkets across the country. MORE mega store is a one stop shopping destination for the
entire family. Besides a wide range of products across fruits and vegetables, groceries, FMCG
products, MORE mega store also has a strong emphasis on general merchandise, apparel and
CDIT. Currently, 16 hypermarkets operate under the brand MORE mega store.

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Areas of operation:-

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Awards and Achivements

2011  Big Bazaar celebrated its 10 years of existence
2012  On 1st may 2012, the company introduced a new retail initiative-Public
Holiday sale.
 Pantaloons joined hands with PAYBACK.
 Big Bazaar launched its home delivery service in Mumbai
2013  Big Bazaar introduced a unique customer membership program ‘Big Bazaar
Profit Club’
2014  Future group partnered with the Fortune 500 company and one of the largest
online shopping destination, Amazon
2015  fbb became style partner of Asia’s largest music festival, sunburn
 fbb partnered with India’s fastest growing Ayurvedic company, patanjali
Ayurveda.
2016  Future group associated with Bajaj Fiserv to launched India’s first retail
EMI card
2017  Central and SBI card launched a unique co-branded credit card designed for
the aspirational urban shopper

Future Strategies

“Future Group shall deliver Everything, Everywhere, Every time for Every Indian consumer in
the most profitable manner.”

 The company wants to infuse Indian brand with confidence and renewed ambition.
 The Company wants to be efficient, cost- conscious and committed to quality in whatever
we do.
 The company wants to ensure that their positive attitude, sincerity, humility and united
determination shall be the driving force to make us successful.

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2. Details of reporting authority

Name: Manjunath Dodmani
Designation: HR Manager
Contact No.:7700962931
Email ID: hr.bbhubli@futureretail.in

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3. Nature of work assigned/Job responsibilities

Had to go through the files of applicants who were approached through naukri.com and
reference and was assisted to fill up the employee’s information and feedback during their
training period

I was asked to maintain the application form of job applicants. I was asked to go through the
applicants marks card, ID proof and resume one hand written letter and other documents and had
to inform HR whether the documents of an applicant are correct and included all the documents.

Had to prelaunch the perk incentive programme to the employees so had to prepare an PPT that
would make the employees know what the theme is all about and understand the importance of
incentive and had conducted games for the employees and based on it the prize distribution was
done.

Had to approach customers regarding the profit club card worth Rs.10000 and 5000 (was
successfully done with 4 customers).

Had to promote the future pay app offer and was asked to approach customers (approached 20
members)

Had to calculate gratuity.

Had to calculate employee’s salary.

Had to go through register of the employees to calculate number of days the employees were on
leave and number of days they were present.

The audit sheet was given to fill (included the feedback of the employees).

Had to prepare store maintenance audit sheet and also the business compliance checklist.

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4. Importance of job to the organisation

Recruitment and selection process in an organization is important in order to attract an

effective workforce it’s important because it would determine the success and would also affect
the whole organisation and one of the most valuable assets in an organization is the employees.

Recruitment is defined as the process of attracting individuals on timely basis, in sufficient

numbers and with the appropriate qualifications, and encouraging them to apply jobs within an
organization which also helps to create a pool of potential employees for the organisation in
order for the management to select the right applicant for the right job.

Selection is the process of choosing from a group of choosing from a group of applicants the
individual best suited for a particular position and organization. As it helps to reduce the cost of
training because qualified candidate can perform well and achieve organisational goals, it can
also reduce employee problems in the organisation such as labour turnover and absenteeism.

Recruitment and selection process is important for an organization to achieve its goals. When
the right people are selected, the employee will produce productive results and stay with the
organization longer hence having a low employee turnover. If selection is not carefully done, the
employee may make mistake which leads to financial loss. It also wastes the time of human
resources managers to go through the recruitment and selection process again.

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5. Strategies/methods adapted to do the job

In general, the adoption of methods varies with type of organisation and job requirement.
Strategies mainly includes of getting the right people, developing selection criteria for the
position and choosing different methods of recruitment. A good recruitment plan includes a mix
of recruitment strategies and a variety of communication process to inform other organizations
and relevant communities of the available position. Some of the methods adopted in Big Bazar
were as follows.

1. Employee referrals
2. Internet Recruiting
3. Internships
4. Job consulting agencies

During my internship program, the method of ‘employee referral’ was adopted for
recruitment of candidate. Recruitment through referrals encourages employees to recommend
potential candidates from their network. It is important to treat all referrals with respect and
follow-up in a timely manner. People recruited by employees usually have knowledge of the
work of the organization and reduces time and cost of recruitments.

The recruitment process mainly included to ‘identify the hiring need in respective departments
and number of employees required. The next step was the method to be adopted and identify the
viable candidate as per requirement. As mentioned above (3. Nature of work assigned/Job
responsibilities) I had to go through the files of applicants who were approached through
reference.

And was assisted to fill up the employee’s information and feedback during their training period.
The last process was offering of employment, hiring of the candidate and on boarding of the
candidate.

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Gratuity Calculation:

Formula: Last down basic salary*15days*26 working days*No. of year service

Calculation of one of the employee's salary:

Employee name: Sagar

Basic salary of Sagar: 17500

DA: 1500

Year service: 25

(17500+1500)*15*25/26=274038.461

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6. Achievements

Big Bazaar as one of the leading organization expanded all over India. I was very much
committed to my work, my regularity and full of excitement to learn I was appreciated and was
offered to do my SIP (summer internship program report) in the same organisation if interested.

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7. Learning experience

From this mini internship project I have learnt how important the human resource
department is for any organisation and have also learnt about valuable it is to recruit and select
the appropriate people for an appropriate job so as to have good performance of the organisation
and also about the gratuity and have also gained practical knowledge of how things get worked
in an organisation, how an HR Manager takes an initiative in choosing the right people for the
right job at right time for his organisation and also was also able to improve my skills .

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