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The second Planner is Gene; he is the inspiration for this article because
Gene understands his role in the business and how he impacts reliability on a
day-to-day basis. Like most Technicians who move into the Planner role, Gene
was at first a bit uncomfortable with the job. When you make the transition
from working with your hands to sitting in front of a computer, you tend to
struggle with feeling the sense of accomplishment. As a Technician, you repair
or improve something on a daily basis, you work on and help to solve problems,
and at the end of each day you can see what you accomplished. As a Planner, the
impact you have on the reliability of the equipment at your plant comes only
after you have worked to do the right things on a daily basis for quite some time.
Gene will tell you that to be a great Planner, you have to have the discipline to
do what is right over and over again for quite some time, but in the end you will
see that the impact is far greater than what you ever accomplished before.
With that said, here are the 10 things your Planners can do today to
improve reliability.
4. Insist on Good Failure History – Again, the CMMS stores the data, but
the Planner has to step up and own it. Allowing Maintenance Technicians to
close out work with the comments “done”, “fixed”, “repaired”, or “complete” is
unacceptable. Those words tell us nothing and prevent us from learning where
some of our biggest problems are. Garbage in equals garbage out. Great
Planners force this issue by refusing to close out jobs with useless comments.
Send them back and keep score, reinforce the Technicians who do it right!
6. Forget About the Schedule – This comment often gets a rise from my
customers who have Planner/Schedulers. Quite simply, they are two completely
different jobs and if you want your Planner to do both, he/she will always be
consumed by the schedule. Real Maintenance Planners plan the work and make
sure the information and materials are accurate. Leave the scheduling to
Supervisors and Team Leaders and let your Planners work to improve your
business.
7. Communicate with Technicians for Continuous Improvement – As
a Maintenance Planner, the most important thing to understand is that you
can’t do your job well by sitting at a computer all day. If you are looking to
improve equipment reliability, you have to be engaged in the maintenance work
process. When a work request comes in, walk out and look at the job; put
yourself in the place of the Technicians who might be performing the work. Will
they need a lift, hoist, or any special tools? If you’re not sure, ask them.
Communication with the Technicians needs to be a big part of your job, let them
know they have to inform you if a kit is not complete or even has too many
parts. Good planning is all about continuous improvement and that begins with
communication.
8. Know Your Plant – While some Planners have the advantage of having
worked as a Maintenance Technician in the plant where they became a Planner,
others are hired into the job and may not be familiar with each piece of
equipment at the site and where it is located. Great Planners need to know the
plant they work in inside and out. My friend Gene had made his own mind map
of the site he worked at, and for each area, he had drawings and pictures
attached to that area. He could tell you what the largest asset in each area was
and what it would take to remove it for maintenance. Knowing your plant
improves your efficiency as a Planner and exponentially improves the efficiency
when completing the big jobs at your site.
10. Stay Out of the Firefighting! – While I was tempted to list this item
first, I will instead finish with it. Emergency and demand work in a
manufacturing environment is addicting, those who participate in it receive lots
of recognition for saving the day. You, however, need to stay out of it because
once you begin to participate; you will be sucked into the day-to-day activities
and will no longer be functioning as a Planner. My friend Gene once told me
that he felt this was the most difficult part of his transition into the Planner role,
having to tell his Managers that he did not apply for a position as an Emergency
Expediter and he was too busy to help. He even had to look for support from his
Managers to fend off being dragged into the crisis of the moment. My advice, do
just like Gene did early on, look for support from your Managers and fight hard
to stay out of the drama.
Closing this out, I’d like to say that I have a world of respect for great
Maintenance Planners. Having worked with only a few throughout the years, I
can honestly say the great ones really set a business up for long-term sustained
success and for the most part are also underappreciated by both their peers and
Managers. Those I have known seemed content to quietly press on with their
work while guys like me urge them to step forward and allow others to observe
how it is really done.