RQF Question Paper

4UEO

Enterprising Organisations

Monday 4 December 2017, Afternoon

1. Examination duration: 2 hours

2. The marks for each question are shown in brackets; use this as a guide on how much time to spend on each
question.

3. Read the instructions at the top of each section carefully.

4. No books, dictionaries, notes or any other written materials are allowed in this examination.

5. Calculators, including scientific calculators, are allowed provided they are not programmable and cannot
store or recall information. All other electronic devices, including mobile phones and smart watches, are not
permitted.

6. Candidates who break ABE Examination Regulations will be disqualified from the examinations.

7. Question papers must not be removed from the examination room.

Section A 20 × 1 mark 20 marks

Section B 3 × 10 marks 30 marks

Section C 2 (of 3) × 25 marks 50 marks

Total: 100 marks

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 Section A – 20 marks
(20 multiple choice questions × 1 mark)

Select one correct answer from the four options on each of the following 20 questions

1. Which of the following is a feature of a social enterprise?

A. It looks to minimise its impact on society

B. It is owned by the government

C. It passes on profits to its shareholders

D. It uses commercial business strategies

2. Lean manufacturing primarily refers to:

A. Investing in people

B. Improving process efficiency

C. Outsourcing production

D. Just in time management

3. Which of the following is a disadvantage of globalisation?

A. Domestic businesses cannot compete with global brands

B. There may be an increased flow of investment between countries

C. It can provide access to larger markets

D. It can increase economies of scale in production

4. A description of logistics management is the:

A. Procurement of goods and services in an organisation

B. Storage of goods

C. Management of the supply chain

D. Movement of goods and services through the production chain

5. A primary aim of the public sector is to:

A. Maximise sales to consumers

B. Increase its market share

C. Offer merit goods

D. Generate profits for the taxpayer

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 6. In the value chain, which of the following is a feature of outbound logistics?

A. Warehousing

B. Inventory control

C. Packaging

D. Customer support

7. When measuring net profitability, which of the following is true?

A. Interest costs are not included

B. Income can be generated by borrowing

C. Expenses are the cost of resources

D. It is measured from the balance sheet

8. Which of the following is not a core value of the EFQM framework?

A. Managing with agility

B. Concentrating on short term success

C. Adding value for customers

D. Developing organisational capability

9. A flat organisational structure means:

A. There are many layers of management

B. There is likely to be a command and control culture

C. The organisation will be known as vertical

D. A manager may have a higher number of direct reports

10. Which of the following statements applies to a partnership?

A. All partners have full liability

B. There will be a maximum of two partners

C. A partnership is not a separate entity from its owners

D. All profits will always be allocated equally between partners

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 11. A feature of a matrix organisational structure is that:

A. It is a more traditional hierarchy

B. An employee has one reporting line

C. There is less self-management required for an employee

D. An employee has more than one reporting line

12. The human relations school of management believes:

A. In the importance of machines over people

B. Employees instinctively dislike work

C. Employees will perform better when rewards are higher

D. Employees will work well in a supportive environment

13. One key purpose of corporate governance is:

A. To be less aware of its ethical responsibilities

B. The management of stakeholder expectations

C. To manage external relations

D. Short-term organisational survival

14. A sole trader is a business owner who:

A. Will be liable for higher levels of taxation

B. Is legally separate from their business

C. Is liable for the debts of the business

D. Has to trade under another name

15. One key feature of a hybrid organisational structure is to:

A. Facilitate success in larger organisations

B. Minimise flexibility in work distribution

C. Integrate a combination of several organisational designs

D. Be a traditional type of management

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 16. Which is usually the correct sequence for the performance management cycle?

A. Planning, monitoring, developing, rating, rewarding

B. Developing, planning, monitoring, rewarding, rating

C. Developing, monitoring, rating, rewarding, planning

D. Monitoring, planning, rating, rewarding, developing

17. A key feature of an organogram is to indicate:

A. Lines of authority throughout an organisation

B. How far an organisation has adopted lean manufacturing

C. An organisation’s branding strategy

D. Resource allocation in each organisational function

18. A span of control usually refers to:

A. The hierarchal structure of an organisation

B. The number of subordinates responsible to a specific manager

C. The structure of the board of directors in an organisation

D. The budgetary responsibility within an organisation

19. Which of the following statements about balanced scorecards is true?

A. They are used to develop the strategic plan

B. They are only used by the board of directors

C. They are an alternative to performance indicators

D. They measure internal and external perspectives

20. The primary aim of a quality management system is to:

A. Offer an alternative to an organisations strategic direction

B. Enhance levels of customer satisfaction

C. Increase levels of employee motivation

D. Increase investment in key processes

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 Section B – 30 marks
(3 × 10 marks each = 30 marks total)

Answer all questions

21 (10 marks)
Explain the five key aspects of scientific management, making a clear link to the concept of an autocratic
management style.

22 (10 marks)
a. Explain three key roles of a human resources function. (6 marks)
b. Explain how the human resources function can establish positive relationships with other key
organisational functions. (4 marks)

23 (10 marks)
a. Using examples to support your answer, explain three key attributes of a high performing organisation.
(6 marks)
b. Describe four ways in which levels of organisational performance can be measured. (4 marks)

Section C
(2 of 3 × 25 marks each = 50 marks total)

Answer TWO questions only

24 (25 marks)
a. Discuss five key features of organisational infrastructure. (15 marks)
b. Analyse the links between organisational infrastructure and workplace culture. (10 marks)

25 (25 marks)
a. Explain the key stages of an effective procurement process. (10 marks)
b. Discuss five attributes of an agile organisation and how these have impacted an organisation of your
choice. (15 marks)

26 (25 marks)
Discuss the short-term and long-term stakeholder benefits for an organisation looking to transform from a
traditional hierarchical structure to a flatter structure.

End of question paper

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