 Question 1

1 out of 1 points

Soft HR is about
Selected b.
Answer: Treating employees as valuable resources for competitive advantage.
Answers: a.
Abolition of bullying practices.

b.
Treating employees as valuable resources for competitive advantage.
c.
Anti-discrimination practices.

d.
Training and development.

 Question 2
0 out of 1 points

Which statement is the most incorrect?

Selected a.
Answer: Intrinsic factors are more effective motivators than extrinsic factors

Answers: a.
Intrinsic factors are more effective motivators than extrinsic factors

b.
To be effective both extrinsic (monetary) and intrinsic (non-
monetary) rewards do not have to be available.
c.
Care needs to be taken as extrinsic motivators can weaken intrinsic motivation.
d.
Need for achievement and personal growth are fundamental to satisfaction at work,
recognition and feedback.

 Question 3
1 out of 1 points
 Hackman and Oldham’s core dimensions include
Selected b.
Answer:
Skill variety, Task significance, Task identity, Autonomy, Feedback
Answers: a.
None of the options are correct

b.
Skill variety, Task significance, Task identity, Autonomy, Feedback
c.
Skill variety, Task identity, Job enrichment, Autonomy, Job rotation
d.
Job rotation, Task significance, Autonomy, Feedback, Task
enlargement

 Question 4
1 out of 1 points

Health and safety representatives can

Selected d.
Answer: Represent the work group on health and safety matters.

Answers: a.
Access any personal or medical information concerning a worker
without the worker’s consent.

b.
Issue a cease work order without consulting the employer.

c.
Issue, by verbal instruction, a provisional improvement notice (PIN)
if it is believed a person has contravened the act.
d.
Represent the work group on health and safety matters.

 Question 5
1 out of 1 points

Disadvantages of external recruitment:

 Selected b.
Answer: May lead to low morale amongst unsuccessful internal applicants.

Answers: a.
Encourages internal employees to keep developing skill sets.

b.
May lead to low morale amongst unsuccessful internal applicants.

c.
May lead to more competitor knowledge.
d.
May diversify existing team strengths.

 Question 6
1 out of 1 points

The inclusive workplace model:

Selected c.
Answer: Is an approach to managing people that values and respects all
employees.
Answers: a.
Promotes the recruitment of more women.

b.
Categorises groups of employees.

c.
Is an approach to managing people that values and respects all
employees.
d.
Promotes the employment of indigenous employees.

 Question 7
1 out of 1 points
 According to Lewin, Lippit and White (1939) two of common leadership/management
styles include,
Selected Answer: d.
Participative and delegative

Answers: a.
Communicative and coercive

b.
Delegative and coercive
c.
Directive and consultative

d.
Participative and delegative

 Question 8
1 out of 1 points

How many stages are in Robbins and Judge’s (2011) Negotiation process.

Selected Answer: d.
Five
Answers: a.
Six
b.
Seven
c.
Four

d.
Five

 Question 9
0 out of 1 points
 The four key elements of the performance management process are outlined below. Select
the incorrect option.
Selected Answer: b.
Performance appraisals: reviewing performance

Answers: a.
Managing organisational change through coaching

b.
Performance appraisals: reviewing performance

c.
Reinforcing performance standards

d.
Orientation: induction and socialisation

 Question 10
1 out of 1 points

Interest-based negotiation:
Selected Answer: b.
Potentially results in a collaborative win-win outcome.
Answers: a.
Might force choice between relationship and substantive goals.
b.
Potentially results in a collaborative win-win outcome.
c.

The goal is a victory by achieving a pre-determined solution.

d.
Emphasis is on claiming value.

 Question 11
1 out of 1 points

The purpose of the performance appraisal is

 Selected a.
Answer: Reward positive employee performance, enhance career
development and reinforce organisation’s strategic objectives
Answers: a.
Reward positive employee performance, enhance career
development and reinforce organisation’s strategic objectives
b.
Ensure a record of all work processes are made accurately and that all
employees are scheduled to attend relevant meetings

c.
Train the employee to enhance their bottom line and work harder and harder
for the good of the organisation

d.
Ensure the employee participates in decision making processes more
effectively and discusses issues in a timely manner with relevant
stakeholders

 Question 12
1 out of 1 points

According to Forbes (2015) three of the workplace trends include

Selected Answer: a.
Continuous job searches, mobile hiring, social media

Answers: a.
Continuous job searches, mobile hiring, social media

b.
Government capacity, social media, technology

c.
Technology, ageing population, industrial trends
 d.
Competition, economic growth, social media

 Question 13
1 out of 1 points

Person-Organisation Fit comprises mainly of an alignment of

Selected Answer: d.
Personality, values, knowledge and experience

Answers: a.
Work and workplace health and safety

b.
Patterns of State intervention
c.
Communication and conflict resolution processes

d.
Personality, values, knowledge and experience

 Question 14
1 out of 1 points

One of the benefits of instructor-led training delivered off-the-job is:

Selected c.
Answer: No work distractions.

Answers: a.
Neutral location.
b.
External location.
 c.
No work distractions.

d.
May diversify existing team strengths.

 Question 15
1 out of 1 points

Social capital is defined as a:

Selected d.
Answer:
Social life networks

Answers: a.
Practice-based profession and an academic discipline that
promotes social change and development

b.
Placing people at the center of the development process

c.
None of the options are correct
d.
Social life networks