DBA 8475, Operations and

Supply Chain Management

Course Syllabus

Course Description
Explores the fundamental issues and recent developments in operations management, including manufacturing and service
management, supply chain management, and project and systems management. Learners investigate the role of
operations and supply chain management and the interactions of these business activities with other functional areas within
the firm. In addition, students examine contemporary issues related to total quality management, just-in-time systems,
supply and value chains, reengineering, and other business improvement processes. Case methods and review and
analysis of pertinent scholarly and practitioner research are used to enhance the learning experience and assist students to
develop a framework for understanding, analyzing, and addressing operations and supply chain management issues.

Course Textbook(s)
Jacobs, F. R., & Chase, R. B. (2011). Operations and supply chain management (13th ed.). New York, NY: McGraw-
Hill/Irwin.

Course Learning Outcomes

Upon completion of this course, students should be able to:
1. Explain and illustrate supply chain management and associated terminology.
2. Describe and explain the steps involved in developing strategy for operations management.
3. Explain the significance of project management to the implementation of operations management.
4. Compare the sequential relationship between process design and process analysis.
5. Explain the significance of bottlenecks to the success of operations management initiatives.
6. Assess the significance of behavioral science principles to the successful implementation of operations
management.
7. Generalize the waiting line approximation model and its application to operations management.
8. Assess the significance of the Six-Sigma approach.
9. Explain how reengineering is applied to operations management.
10. Explain the concept of strategic alignment of supply chains.
11. Explain the concepts and relationships of Just-in-time and Lean Systems.
12. Discriminate between the concepts of collaborative planning, forecasting and replenishment.
13. Explain and discuss the importance of aggregate planning and aggregate sales to operations management.
14. Explain the importance of inventory control to operations management.
15. Summarize how scheduling impacts operations management.

Prerequisite(s)
No prerequisite courses are required for enrollment in this course.

Credits
Upon completion of this course, the students will earn 3 hours of college credit.

CSU Online Library

The CSU Online Library is available to support your courses and programs. The online library includes databases, journals,
e-books, and research guides. These resources are always accessible and can be reached through the library web page.
To access the library, log into the myCSU Student Portal, and click on “CSU Online Library.” You can also access the CSU
DBA 8475, Operations and Supply Chain Management 1
 Online Library from the “My Library” button on the course menu for each course in Blackboard.
The CSU Online Library offers several reference services. E-mail (library@columbiasouthern.edu) and telephone
(1.877.268.8046) assistance is available Monday – Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 3 p.m. The
library’s chat reference service, Ask a Librarian, is available 24/7; look for the chat box on the online library page.
Librarians can help you develop your research plan or assist you in finding relevant, appropriate, and timely information.
Reference requests can include customized keyword search strategies, links to articles, database help, and other services.

LibGuides
Think of a LibGuide (a Library Guide) as a mini-website to help you with your assignments. It has relevant information such
as databases, e-books, and websites specific to your courses. If you have any questions, please reach out to your friendly
library staff.
Click here for the LibGuide for this course.

Unit Assignments
Unit I Case Study

The case study for Unit I is “The Tao of Timbuk 2.” The case is presented on pages 36 and 37 of the textbook. Respond to
the questions at the end of the case on page 37.
Your responses should be complete but succinct.

Unit II Case Study

The case study for Unit II is “Shouldice Hospital – A Cut Above.” The case is presented on pages 87 and 88 of the textbook.
Respond to the questions at the end of the case on page 88.
Your responses should be complete but succinct.

Unit III Case Study

The case study for Unit III is “Designing Toshiba’s Notebook Computer Assembly Line.” The case is presented on pages
212, 213 and 214 of the textbook. Respond to the questions at the end of the case on page 214.
Your responses should be complete but succinct.

Unit IV Case Study

The case study for Unit IV is “Cell Phone Design Project.” The case is presented on page 370 of the textbook. Respond to
the questions at the end of the case on page 370.
Your responses should be complete but succinct.

Unit V Case Study

The case study for Unit V is “Pro Fishing Boats – A Value Stream Mapping Exercise.” The case is presented on page 444 of
the textbook. Respond to the questions at the end of the case on page 444.
Your responses should be complete but succinct.

Unit VI Case Study

The case study for Unit VI is “Altavox Electronics.” The case is presented on page 526 of the textbook. Respond to the
questions at the end of the case on page 526.
Your responses should be complete but succinct.

Unit VII PowerPoint Presentation

For Unit VII you are to prepare a PowerPoint presentation of the material in Chapters 14-18. Your presentation should cover
all important points covered in these five chapters. The presentation can be a maximum of two pages per chapter for a total
of ten pages.
Submit your completed PowerPoint to Blackboard for evaluation.

Unit VIII Case Study

DBA 8475, Operations and Supply Chain Management 2

 The Case Study for Unit VIII is “Keep Patients Waiting? Not in My Office.” The case is presented on pages 650, 651, and
652 in the textbook. Respond to questions 1, 2, and 3 at the end of the case on page 652.
Your responses should be complete but succinct.

APA Guidelines
The application of the APA writing style shall be practical, functional, and appropriate to each academic level, with the
primary purpose being the documentation (citation) of sources. CSU requires that students use APA style for certain papers
and projects. Students should always carefully read and follow assignment directions and review the associated grading
rubric when available. Students can find The CSU Citation Guide by clicking here. This document includes examples and
sample papers and provides information on how to contact the CSU Writing Center.

Grading Rubrics
This course utilizes analytic grading rubrics as tools for your professor in assigning grades for all learning activities. Each
rubric serves as a guide that communicates the expectations of the learning activity and describes the criteria for each level
of achievement. In addition, a rubric is a reference tool that lists evaluation criteria and can help you organize your efforts to
meet the requirements of that learning activity. It is imperative for you to familiarize yourself with these rubrics because
these are the primary tools your professor uses for assessing learning activities.
Rubric categories include (1) Discussion Board, (2) Assessment (Written Response), and (3) Assignment. However, it is
possible that not all of the listed rubric types will be used in a single course (e.g., some courses may not have
Assessments).
The Discussion Board rubric can be found within Unit I’s Discussion Board submission instructions.
The Assessment (Written Response) rubric can be found embedded in a link within the directions for each Unit
Assessment. However, these rubrics will only be used when written-response questions appear within the Assessment.
Each Assignment type (e.g., article critique, case study, research paper) will have its own rubric. The Assignment rubrics
are built into Blackboard, allowing students to review them prior to beginning the Assignment and again once the
Assignment has been scored. This rubric can be accessed via the Assignment link located within the unit where it is to be
submitted. Students may also access the rubric through the course menu by selecting “Tools” and then “My Grades.”
Again, it is vitally important for you to become familiar with these rubrics because their application to your
Discussion Boards, Assessments, and Assignments is the method by which your instructor assigns all grades.

Communication Forums
These are nongraded discussion forums that allow you to communicate with your professor and other students.
Participation in these discussion forums is encouraged but not required. You can access these forums with the buttons in
the Course Menu.
Click here for instructions on how to subscribe/unsubscribe and post to the Communication Forums.
Ask the Professor
This communication forum provides you with an opportunity to ask your professor general or course content questions.
Questions may focus on Blackboard locations of online course components, textbook or course content elaboration,
additional guidance on assessment requirements, or general advice from other students.
Questions that are specific in nature, such as inquiries regarding assessment/assignment grades or personal
accommodation requests, are NOT to be posted on this forum. If you have questions, comments, or concerns of a non-
public nature, please feel free to e-mail your professor. Responses to your post will be addressed or e-mailed by the
professor within 48 hours.
Before posting, please ensure that you have read all relevant course documentation, including the syllabus,
assessment/assignment instructions, faculty feedback, and other important information.
Student Break Room
This communication forum allows for casual conversation with your classmates. Communication on this forum should
always maintain a standard of appropriateness and respect for your fellow classmates. This forum should NOT be used to
share assessment answers.

Schedule/Grading
The following pages contain a printable Course Schedule to assist you through this course. By following this schedule, you
DBA 8475, Operations and Supply Chain Management 3
 will be assured that you will complete the course within the time allotted.

[ Weight: 12.5%
Unit I Strategy and Sustainability
]

Read/View: Unit I Study Guide

Chapter 1: Operations and Supply Chain Management
Chapter 2: Strategy and Sustainability
Chapter 3: Product and Service Design

Discuss: Unit I Discussion Board 2%

Submit: Unit I Assessment 6.5%

Unit I Case Study 4%

[ Weight: 12.5%
Unit II Manufacturing
]

Read/View: Unit II Study Guide

Chapter 4: Strategic Capacity Management
Chapter 4A: Learning Curves
Chapter 5: Process Analysis
Chapter 5A: Job Design and Work Measurement

Discuss: Unit II Discussion Board 2%

Submit: Unit II Assessment 6.5%

Unit II Case Study 4%

Unit III Service [ Weight: 12.5%

]

Read/View: Unit III Study Guide

Chapter 6: Production Processes
Chapter 6A: Facility Layout
Chapter 7: Service Processes
Chapter 7A: Waiting Line Analysis

Discuss: Unit III Discussion Board 2%

Submit: Unit III Assessment 6.5%

Unit III Case Study 4%

[ Weight: 12.5%
Unit IV Health Care Processes
]

Read/View: Unit IV Study Guide

Chapter 8: Health Care Processes
Chapter 9: Six-Sigma Quality
Chapter 9A: Process Quality and SPC
Chapter 10: Projects

Discuss: Unit IV Discussion Board 2%

Submit: Unit IV Assessment 6.5%

Unit IV Case Study 4%

DBA 8475, Operations and Supply Chain Management 4

 [ Weight: 12.5%
Unit V Supply Chain Processes ]

Read/View: Unit V Study Guide

Chapter 11: Global Sourcing and Procurement
Chapter 12: Location, Logistics, and Distribution
Chapter 13: Lean and Sustainable Supply Chains
Chapter 13A: Operations Consulting and Reengineering

Discuss: Unit V Discussion Board 2%

Submit: Unit V Assessment 6.5%

Unit V Case Study 4%

[ Weight: 12.5%
Unit VI Supply Planning
]

Read/View: Unit VI Study Guide

Chapter 14: Enterprise Resource Planning Systems
Chapter 15: Demand Management and Forecasting
Chapter 16: Sales and Operations Planning

Discuss: Unit VI Discussion Board 2%

Submit: Unit VI Assessment 6.5%

Unit VI Case Study 4%

[ Weight: 12.5%
Unit VII Demand Planning
]

Read/View: Unit VII Study Guide

Chapter 17: Inventory Control
Chapter 18: Material Requirements Planning

Discuss: Unit VII Discussion Board 2%

Submit: Unit VII Assessment 6.5%

Unit VII PowerPoint Presentation 4%

Unit VIII Scheduling [ Weight: 12.5%

]

Read/View: Unit VIII Study Guide

Chapter 19: Scheduling
Chapter 19A: Simulation
Chapter 20: Constraint Management

Discuss: Unit VIII Discussion Board 2%

Submit: Unit VIII Assessment 6.5%

Unit VIII Case Study 4%

DBA 8475, Operations and Supply Chain Management 5