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By Dr.Mahboob ali khan Phd

Manual-is a Comprehensive and step-by-step guide to a particular topic for

both beginners and practitioners that also serves as a reference book. A manual details what is given and what is required, explains how to put the presented information into practice, and instructs how to solve problems as they occur. This term is commonly used interchangeably with handbook.

SOP-Every Medical Facility Tries To Provide Best Possible Services To Its

Customers. Standard Operating Procedures (Sop) Of Various Departments Together Constitute A Hospital Manual Which Significantly Determines The Performance Of A Hospital In Practical Terms. Thus, Every Hospital Must Prepare Sop In A Way That It Ensures Consistency In Working Of Varied Departments On The One Hand And Enables To Obtain Best Results In A Cost- Effective Manner On The Other. A standard operations procedures manual is more commonly called a standard operating procedures manual. A standard operating procedures manual is a written document that lists the instructions, step-by-step, on how to complete a job task or how to handle a specific situation when it arises in the workplace. The thought process behind a standard operating procedures manual is that consistent results will occur as long as everyone follows the steps.

A standard operating procedures manual may include tasks for the entire company, or separate manuals may exist for each department.

Plan- Written account of intended future course of action (scheme) aimed at achieving specific goal(s) or objective(s) within a specific timeframe. It explains in detail what needs to be done, when, how, and by whom, and often includes best case, expected case, and worst case scenarios.

Programme- A plan of action aimed at accomplishing a clear business

objective, with details on what work is to be done, by whom, when, and


what means or resources will



Policy- The set of basic principles and associated

and enforced by the governing body of an organization, to direct and limit

guidelines, formulated

its actions in pursuit of long-term

Procedure- A fixed, step-by-step sequence of activities or course of action (with definite start and end points) that must be followed in the same order to correctly perform a task. Repetitive procedures are called routines. See also method.

Guideline- Recommended practice that allows some discretion or leeway in



Protocol- the official procedure or system of rules governing affairs of state or

diplomatic occasions.




Difference between Guideline, Procedure, Standard and Policy

Difference between Guideline, Procedure, Standard and Policy We come across these terms quite often and we

We come across these terms quite often and we find lot many people using them in a wrong way. Guideline is simply to give an overview of how to perform a task. Procedure tells us step by step what to do while standard is the lowest level control that can not be changed. Policy is a high level statement uniform across organization. Let’s explore these terms individually and develop a better understanding:


A piece of advice on how to act in a given situation

Recommended but Non Mandatory Control

Example: Employment Discrimination Guidelines, Screening Guideline

Extras: ‘Guide’ + ’Lines’ meaning Instructions for guiding purposes only.



A series of detailed steps to accomplish an end

Step by step instructions for implementation

Example: Standard Operating Procedures (SOP’s), A Medical Procedure

Extras: derived from ‘Process’; it’s an established way of doing something


Acceptable level of quality or attainment

Quantifiable Low Level Mandatory Controls

Example: Standard of Living, Standard Size

Extras: ‘Yardstick’; we don’t make or write standards, we follow them


Recommended High Level Statement protecting information across business

Business rules for fair and consistent staff treatment and ensure compliance

Example: Dress Code Policy, Sick Leave Policy, Email and Internet Policy

Extras: ‘Police’; ensure discipline and compliance