COMPETENCY-BASED CURRICULUM

A. Course Design

Course Title : COMPUTER SYSTEM SERVICING

Nominal Duration : 280 HOURS

Qualification Level: NCII

Course Description : This course is designed to develop & enhance the

knowledge, skills, & attitudes of a Computer Systems Service Technician, in
accordance with industry standards. It covers the basic and common
competencies in addition to the core competencies such as to install and
configure computers systems, set-up computer networks and servers and to
maintain and repair computer systems and networks.

It covers the basic, common and core competencies.

Candidate/trainee must possess the following qualifications, must be:

 Able to communicate both oral and written

 Physically and mentally fit.
 With good moral character.
 Can perform basic mathematical and logical computations.
 Analytical and logical thinking

COURSE STRUCTURE (BASED ON CBC)

 BASIC COMPETENCIES
40 HOURS

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOME
COMPETENCY DURATION
1. Participate in 1.1 1.1.1 Obtain and convey 4 Hours
workplace Participating in workplace information.
communicatio workplace 1.1.2 Complete relevant work
communication. related documents.
n
1.1.3 Participate in workplace
meeting and discussion.
2. Work in 2.1 Working in 2.1.1 Describe and identify 4 Hours
team team team
environment environment. role and responsibility
in a
team.
2.1.2 Describe work as a team
member.
3. Practice 3.1 Practicing 3.1.1 Integrate personal 4hours
career career objectives with
professionalis professionalism. organizational goals.
3.1.2 Set and meet work
m
priorities.
3.1.3 Maintain professional
growth and development.
4. Practice 4.1 Practicing 4.1.1 Evaluate hazard and 6 hours
occupational risks.
health and occupational 4.1.2 Control hazards and
health and risks.
safety
safety 4.1.3 Maintain occupational
procedures procedures health and safety
. awareness.
 COMMON COMPETENCIES
80 Hours
UNIT OF MODULE TITLE LEARNING OUTCOME NOMINAL
COMPETENCY DURATION
1.Develop and 1.1 Developing 1.1.1 Identify and access key 4 hours
update and updating sources of information on
industry industry the industry
1.1.2 Access, apply and share
knowledge knowledge
industry information
1.1.3 Update continuously
relevant industry
knowledge
2. Observe 2.1 Observing 2.1.1 Practice personal 2 hours
workplace workplace grooming and hygiene
hygiene hygiene 2.1.2 Practice safe and
hygienic handling storage and
procedures procedures
disposal of food and materials
3. Perform 3.1 Performing 1.1.1 Identify and explain the 4 hours
computer computer functions, general
operations operations features and capabilities
of both hardware and
software
1.1.2 Prepare and use
appropriate hardware
and software according to
task requirement
1.1.3 Use appropriate devices
and procedures to transfer
files/data
1.1.4 Produce accurate and
complete data according to the
requirements
1.1.5 Maintain computer
System
4. Perform 4.1 Performing 4.1.1 Practice workplace 4 hours
workplace workplace procedures for health,
and safety and safety and security
safety practices
practices
practices 4.1.2 Respond appropriately to
faults, problems and
emergency situations in
line with enterprise
guidelines
4.1.3 Maintain safe personal
presentation standards
5. Provide 5.1 Providing 5.1.1 Apply effective verbal and 4 hours
effective effective non-verbal
customer customer communication skills to
service respond to customer
service
 needs
5.1.2 Provide prompt and
quality service to
customer
5.1.3 Handle queries promptly
and correctly in line with
enterprise procedures
5.1.4 Handle customer
complaints, evaluation
and recommendations

CORE COMPETENCIES
160 HOURS

UNIT OF MODULE NOMINAL

LEARNING OUTCOME
COMPETENCY TITLE DURATION
1. Install and 1.1 Install and 1.1. Assemble computer 50 hours
configure configure hardware
computer computer 1.2. Install operating system
systems systems and drivers for
peripherals/ devices.
1.3. Install the computer
application software
1.4. Conduct testing and
documentation
2. Set-up 2.1 Set-up 2.1. Install network cables 30 hours
computer computer 2.2. Set network configuration
networks networks 2.3. Set router/Wi-Fi/ wireless
access point/repeater
configuration
2.4. Inspect and test the
configured computer
networks
3. Set-up 3.3 Set-up 3.1. Set-up user access 30 hours
Computer Computer 3.2. Configure network
Servers Servers services
3.3. Perform testing,
documentation and pre-
deployment practices
4. Maintain 4.1 Maintain 4.1. Plan and prepare for 50 hours
and repair and repair maintenance and repair
computer computer 4.2. Maintain computer
systems systems and systems and networks
and networks 4.3. Diagnose faults of
networks computer systems
 4.4. Rectify/correct defects in
computer systems
4.5. Inspect and test the
computer systems and
networks

ASSESSMENT METHODS: Demonstration, Observation,

Interviews/Questioning, written or oral test,
Simulation/Practical Test with oral Questioning

COURSE DELIVERY : The training is based on curriculum developed from

the competency standards. Learning is modular in
its structure. Training delivery is individualized and
self-paced. Training is based on work that must be
performed. Training materials are directly related to
the competency standards and the curriculum
modules. Assessment is based on the collection of
evidence of the performance of work to the industry
required standard. Training is based both on and off-
the-job components. Allows for recognition of prior
learning (RPL) or current competencies. Training
allows for multiple entry and exit; and Approved
training programs are Nationally Accredited.

RESOURCES:
List of recommended tools, equipment and materials for the training of 25
trainees for COMPUTER SYSTEM SERVICING NCII
BASED ON TR

QUANTITY * TOOLS
10 pieces Screwdriver (standard)
10 pieces Screwdriver (Philips)
10 pieces Long nose pliers
10 pieces Mechanical pliers
10 sets Allen wrench
10 pieces Crimping tools
10 pieces Soldering iron
10 pieces Solder sucker
5 pieces Wire stripper
 1 unit Portable electric hand drill
1 set Drill bit
5 sets Precision screw drivers
10 pcs Anti-static devices
5 pcs Flash light/Head mounted light

QUANTITY * EQUIPMENT
26 units Desktop Computer
10 Laptop computer/Netbook
10 Computers for server
10 Server cabinet/Frame
20 pcs Patch panel (48-ports)
10 sets Working tables
1 unit Internet subscription (at least 2 MBPS)
10 units Uninterruptible Power Supply (UPS)
10 unit Hub / Switch
2 units Managed switch
1 Network controller
11 ADSL Router with Wi-Fi
10 Wireless Access Point
1 unit PC Video camera
2 units External optical drive
1 unit USB External HD
1 unit Network External HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 pieces Flash disk / Memory stick
10 units Electronic tester VOM
5 units LAN Cable tester
QUANTITY MATERIALS
400 pcs. RJ 45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
1 lot Fastener
1 spool Filler (lead-free)
8 pcs Fiber optic cable 2 meters (terminated)

QUANTITY INSTALLERS / SOFTWARE

26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary
software)
26 Anti-virus (license for proprietary software)
5 Disk utility software
5 Virtualization software (license for proprietary
software)
5 Disk creator software
5 Disk image software
 TRAINING FACILITIES

COMPUTER SYSTEM SERVICING NCII

The Computer System Servicing NCII workshop must be of

concrete structure. Based on the class size of 25 students/trainees,
the space requirements for the teaching/learning and circulation
areas are as follows:

TEACHING / AREA TOTAL AREA

SIZE
LEARNING
(in METER) (in Sq. Meters) (in Sq. Meters)
AREAS

 laboratory
6x8 48 48
and/or lecture
area
 storage area 2x2 4 4

 learning
4x5 20 20
resource
center
 equipment
20 20
circulation
area
Total Workshop Area: 92

Qualification of Instructor/Trainers: BASED ON TR

 Must have completed a Trainers Training Methodology Course (TM II)

or its equivalent
 Must have at least 2 years industry experience
 Must be a holder of a Computer System Servicing NC level II or
equivalent
 Must be of good moral character
 With pleasing personality

A. Modules of Instruction

CORE COMPETENCIES: 160 HOURS

Unit of Competency : Install and configure computer systems

Module Title : Install and configure computer systems

Module Descriptor : This unit covers the knowledge and skills required
by bakers and pastry cooks to store desserts in accordance
to the standard procedures and package desserts required
by the clientele.

Nominal Duration : 50 hours

Summary of learning outcomes:

LO 1 Assemble computer hardware

LO 2. Install operating system and drivers for peripherals/

devices.

LO 3. Install the computer application software

LO 4. Conduct testing and documentation

Details of Learning Outcomes:

LO1 ASSEMBLE COMPUTER HARDWARE

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
 Plan and  Anti-static  Lecture/Disc  Hands-on
 Unit prepare unit wrist strap ussion  Direct
assembly is assembly  Set of screw  Self-paced observation
planned  Identify and driver instruction  Demonstration
and obtain the  Cutter  Group
prepared to materials,  Allen Discussion
ensure tools and wrench (.05-
OH&S equipment in .25 inch)
policies and accordance  Flashlight
procedures with job  Sharp
are followed requirements pointed
in  Follow the tweezers
accordance O&H policies  Cable tie
with and  Manual
systems procedure to  Personal
requiremen ensure protective
ts operation equipment
 Materials safety (PPE)
necessary requirements
to complete  Assemble
the work computer
are hardware in
identified accordance
and with job and
obtained in system
accordance requirements
with  Configuratio
established n of BIOS in
procedures accordance
and with
checked hardware
against requirements
systems
requiremen
ts
 Tools,
equipment
and testing
devices
needed to
carry out
the
installation
 work are
obtained in
accordance
with
established
procedures
and
checked for
correct
operation
and safety
 Computer
hardware is
assembled
in
accordance
with
established
procedures
and
systems
requiremen
ts
 Basic-
input-
output-
system
(BIOS)
configuratio
n is
performed
in
accordance
with
hardware
requiremen
ts


LO2 PREPARE INSTALLER

Assessment
Assessment
Criteria Contents Conditions Methodologies
Methods

 Portable  Create  Open  Lecture-  Hands-on

bootable bootable source demonstratio  Direct
devices are device portable n observatio
created in  Customize applicati  Self-paced n
accordance installation ons instruction  Practical
with in  Utility  Group demonstr
software accordance software discussion ation
manufacture with  Manual
r instruction software  Flash
 Customized manufactu drive
installers are rer EULA.  Comput
prepared in  Installing er
accordance portable system
with application
software
utilization
guide and
end user
agreement.
 Installation
of portable
applications
are carried
out in
accordance
with
software
user guide
and software
license
 LO3 INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/
DEVICES

Assessment
Methodologi Assessment
Criteria Contents Conditions
es Methods

 Operating  Install  Operating  Lecture-  Demonstration

system (OS) is Operating system demonstra  Hands-on
installed in System installer tion  Direct
accordance with  Printer,  Self-paced observation
established  Install and scanner, instruction  Practical
installation configure mouse,  Group demonstration
procedures and peripherals/ keyboard, discussion
to comply with devices in webcam and
end-user accordance other
requirements with peripherals
manufactur  Drivers,
 Peripherals/devi er’s Utility
ces drivers are instructions software,
installed and  Notebook
configured in  Updating And pen
accordance with drivers and
manufacturer’s peripherals
instructions
and/or OS  Undertake
installation on-going
procedures checks to
procedures ensure
quality of
 OS and drivers work
updates/patches
are accessed and
installed in
accordance with
manufacturer’s
recommendation
s and
requirements
 On-going checks
of the quality of
the work are
undertaken in
accordance with
established
procedures
 LO4 INSTALL APPLICATION SOFTWARE

Assessment
Methodologi Assessment
Criteria Contents Conditions
es Methods

 Application  Install  Operating  Productivit  Lecture-

software are application system y tools demonstration
installed based software installer  Utility  Self-paced
on software based on  Printer, software instruction
installation installation scanner,  Internet  Group
guides, end-user guide and mouse, connection discussion
requirements software keyboard,  Manual
and software license webcam and  Computer
license agreement other system
agreement  Carry out peripherals
 Variation to variation to  Drivers,
application application utility,
software software software,
installation is installation  Notebook
carried out in  Access and And pen
accordance to install
customer/client software
requirement updates
 Software
updates are
accessed and
installed in
accordance with
manufacturer’s
recommendation
s and
requirements

LO5 CONDUCT TESTING AND DOCUMENTATION

Assessment
Methodologi Assessment
Criteria Contents Conditions
es Methods

 Devices /  Test  Multi-  Lecture-  Hands-on

systems and/or devices/syst Tester demonstra  Direct
installation is ems and/or  Cable tion Observation
tested to installation tester  Self-paced  Practical
determine  Conduct  Manual instruction Demonstration
 whether it stress test  Notebook  Group
conforms to  Follow 5S and pen discussion
requirement and 3Rs  Compute
 Stress test is according to r systems
conducted to environment  Mirror
ensure reliability al policies  Flash
of equipment in  Prepare and light
accordance with forward  Anti-
manufacturer’s documentati static
instructions and on to wrist
system appropriate strap
requirement personnel
 5S and 3Rs are
followed
according to
environmental
policies
 Documentation
in relation to the
test is forwarded
to appropriate
personnel
and/or authority
in accordance
with
requirements