Assessment 3

1： What happens when communication fails in a workplace?

A good and effective communication is an essential part if a company wants to achieve
their goals. It is also to say; an effective communication allows companies or situations
to be more productive and process effectively. People who are working in a good
communication environment can share their information on time and smoothly, which
means increase productively and commitment if they are able to communicate up and
down the communication chain in an organization. However, if when communication
fails in a workplace, it causes some serious problems and I will present the problems in
the following part.
The first problem is that effort is duplicated. To be more specific, when employees are
not able to communicate with other people who working in the same workplace, they
are not able to share their information on time and understand the process of work. As
a result, it is possible that two employees do the same thing in the same workplace. It
is waste their time and decrease the work performance.
The second one is morale decline. It is acknowledged that a good communication
between the team members are very important. To be explain more clearly, if people
cannot share their ideas and information with other people smoothly in the same
workplace, they must be fell frustrations, for long time, the morale decline.
2: How should you communicate the organizations vision, mission and values?
As a successful organization, you need to set up a clear vision, mission and values and
communicate with your internal or external customers about your organization’s
visions, mission and values. The internal customers include employees, stakeholders
and your suppliers, the external customers include customers. Therefore, you need a
clear process to communicate your internal and external customers about your vision,
mission and values. The following steps will explain how to communicate with them.
1: Keep the vision, mission and values are visible
Make sure your vision, mission and values are communicated to all your staffs include
internal and external, along with the goals that will bring the organizations visions to
life.
2: Encourage everyone on board
Find a positive, excited manner to communicate with your staffs and encourage them
engage positively with what you must set us for the organization to achieve.
3: Value employee engagement
For external employees, through collet feedbacks you can understand what they are
thinking about your organizations. Then, you can adjust your vision, mission and values
through this information.
For internal employees, make the effort to seek the opinions and ideas of all your
internal employees such as stakeholders, suppliers and staffs.
3: What do you understand by the vision, mission and values of the organization?
According to the vision, you can understand the organization’s future situation or what
the organization imagine or hope it would be like. Vision is not relating to the price of
the product in an organization or the market share in the future. The vision is about a
frame of the organization and people who working in the organization should take effort
to achieve it.
Mission, if the vision is a frame of the organization, mission describe as regulations of
the organization. Through the mission, you will understand why the organization exists,
its reason for being, or define the target customers, identify the products and services
the organization produce. In the mission statement reflects every facet of the
organization: the range and nature of the products you offer, pricing, quality, service,
market position and the relationships with your internal and external customers,
including employees, suppliers, competitors and community.
A values statement describes the main values projected by the organisation that the staff
should display and reflects the organisation's culture and priorities. When members of
the organization subscribe to a common set of values, the organization appears united
when it deals with various issues.
4：When communicating the mission and goals to others in the organization what should you
make sure you do?

The mission and goals are the essential part of a company, which present the future direction
of this company, which means when the company leaders of the company determine the new
mission and goals, they must let their employees understand immediately. Due to the mission
statements and goals target the central ideas that evert employee should focus on during their
employment. Therefore, the company leaders must clearly communicate them to their
employees to keep people who working in this company on the same pace. The following
steps are quite necessary when they are communicating with employees about the mission
and goals.

5： Part of your role as a manager is to investigate incidents promptly. What types of

investigations might you need to perform?

As a manager, when I need to investigate incidents because all incidents or near injury
occurrence should be investigated as soon as possible after the event. there are some
investigations might I need to perform, and I will explain it in the below part.

The first type of investigation is Finnish Model of accident investigation. This is a simple
investigation method only takes few hours and the steps about the processes included,
orientating the accident case to understand the details, victim, accident scene, etc. This
method is a practical and easy to use for incident investigation at workplaces even no experts
in this circumstance.

The second type is an advanced technique to investigate how the incident happened, which
name is The AcciMap. To be specific to explain about this method is to make up a cause-
consequence chart to represent what would cause accidents. This method is not focus on to
identify the “guilty person”, it is focus on the identification of people who working in the
company that can make decisions resulting these accidents, then, according to the
investigation result to improve risk management.

6：What can you do to influence groups and individuals in your organization?

As a leader in a company, the most thing you need to do is to create a relax and encourage
environment for individuals and groups. There are several ways to create it and I will explain
in the following part.

 Building trust with your co-workers

In my opinion, trust is the more fundamental part to achieve successful in your groups
or for individuals. When a leader would like to establish a healthy and influential
working relationship in company, the most important thing is to cultivate trust. This
is the easiest approach to do that is to be open and honest, no matter what. State
your opinions, sharing ideas between the departments and individuals in your
company.
 Listen to others
Knowing how to listen to everyone’s opinion, and encourage people to
speak up, especially if they don’t often speak out their opinions. It
will help you to create an atmosphere of mutual trust and achieve your
objectives easier.
 Be assertive, not aggressive
Due to the multicultural educational background, which means as a leader, you will
receive different kinds of suggestions for one thing. Under this circumstance, the best
option as a leader is to choose the best decision and not criticise other people
opinions that opposite of yours.

7: Building and supporting teams is a major part of your role. What does this involve?

As a leader, your role like a coach. A successful team leader needs a playbook. If you want to
improve the performance in your team or when you are leading a new team, the following
tips will help you to build and support a team.

To build a team

 Build trust among team members

Trust is one of most important fundamental bricks when you are building a team.
Team members will share their ideas and speak out their truly suggestions in trusty
environment.
 Emphasize common values and interests
A greater team leader will find ways to identify the same goals and need to explain to
your group member why cooperation is necessary. Meanwhile, encouraging team
members to share information and ideas to accelerate the progresses of the
programs.

To supporting teams
  Review working frequently
Set up regular team meeting to understand your team performance.
 Communicating Accountability
Make it easy for your team member when you delegate accountability to them.
Tell the team member they are accountable. Then tell the people they are
working with.

8: How can you demonstrate personal and professional competence?

Competency has different meanings and remains one of the most diffuse terms in the
management development sector, and the organizational and occupational literature. (Collin,
1989)

First of all, you need to set and achieve personal objectives and work program objectives
because you need to determine the future actions about how to demonstrate personal and
professional competence through ensure self-performance and professional competence,
which is a continually progresses to improve and make up your professional development
program. Then, you can share new knowledge with your team members. Secondly, you have
to participate regularly in industry/ professional networks and groups. The last part but the
most important part is about the ability of problem solving and decision making. There are
two different types of problem.

9: What is business ethics and how can this be applied to leadership?

As all we know, almost different companies have their own business ethics. Business ethics
also called corporate ethics is kind of applied ethics which illustrate ethical principles and
moral problems that can arise in a business environment. These ethics been applied in all
aspects of business conduct and have a close relationship of individuals and entire company.
("Business Ethics (Stanford Encyclopedia of Philosophy, 2008)

Applied in the leadership

As a leader, all kinds of decisions and actions must be obeying the business ethics. To be more
specific, good quality relationships built on respect and trust. To applied business ethics in
your leadership could build a healthy and friendly business environment with your colleagues
and business partners. All kinds of relationships based on trust, respects, integrity, honesty
and justice.

As a team leader, you need to do the following steps

 Make business ethics involved in your day-to-day business.

You and your employees must conduct by business ethics in each activity.
 Forbid negative interpersonal behaviors to erode trust
It is a very import part to build trust and respect in your business environment, do not
allowed anyone to destroy this healthy environment.

10: How should the mission, vision and values be described to relevant stakeholders?

Mission

When you describe mission to relevant stakeholders, you need to tell them the mission is
about why the organization or company exist, what is overall goal is, how to operate your
organization and achieve overall goals. The objective of mission statement is to communicate
each departments and individuals in the company and also direction to current employees.

Vision

A vision statement is a declaration of an organization’s objectives, intended to guild its internal

decision-making. (Inc., Retrieved 2015-11-01)

A vision just like a road map of a company, indicating what the company wats to become by
setting a defined direction of the company’s growth.

Values

The value determines the future direction of the company, the relevant stakeholders should
determine the strategies to fulfill the company’s values, meanwhile, they have to establish
the financial budgets and timeframe about the company’s values. The value of a company is
continuously changing, so relevant stakeholders must be adjusting their strategies all the time.

11: Why should you consider media and language when talking to groups of people?

There are some reasons that you need to consider media and language when you talking to
groups of people

First, your need to maximize the effect when you taking to groups of people. So, sometimes
you need to use some media aids to help you convey your ideas such as computers,
presentation equipment.

Secondly, due to more and more people come from different educational backgrounds, which
means when you take to a group of people, you need to focus on the language. A same word
represents different meanings in different countries, so we have to avoid misunderstanding
in our group.

12: Explain different leadership styles and how to they support organization’s mission,
objectives and values?

As a leader in a company, sometimes you need to organize different meetings, projects, teams
or departments. Depending on different circumstances, you need to use different leadership
styles.

The first common leadership is coaching leadership, which is a leadership require the leader
can recognize their team members’ strengths, weaknesses and encourage them to achieve
department objectives and personal improvement. This kind of leadership can make the
company’s mission very clear to their team members.

The second one is democratic leadership. It is acknowledged as participative style leadership

and its combination of the autocratic and laissez-faire types of leaders. This kind of leadership
is someone who asks for input and considers feedback from their team before deciding.
Because their team members feel be respected and supervisor know their contributions
matter, the working performance will be increasing in this kind of working environment and
the objectives and values will be fulfilled in this situation.

13: What is the impact of legislation in providing leadership across the organization?
As all we know that, all businesses must work within appropriate legislative requirements.
There are regulations laws and bylaws that apply to all businesses. Leaders must be aware of
relevant legislation frameworks and ensure compliance. The following legislations have close
relationship when we are providing leadership across the organization.

 Anti-discrimination
Organizations or companies provide equal employment opportunities and anti-
discrimination in the workplace. Whatever where you come from or your gender, all
of employees have same opportunities when they are working together. It is very
important when you work as a leader in an organization or a company. Through
provide anti-discrimination and anti-harassment work environment to your group
member, which means you will obtain trust from them.
 Work health and safety
WHS legislation includes WHS Acts, regulations and codes of practice. These kinds of
legislation ensure the secure of people who are working with you. They will working
in a safety and reliable environment.

14: Explain organization objectives, plans and strategies?

Organization objectives are short-term and medium-term goals that an organization wants to
achieve, and people who are working in this organization will focus on these objectives and
provide their hard works to achieve these objectives.

Plans: plans are set after when an organization determined their objectives. These kinds of
plans include communication plans that is how to communicate with your external employees
and internal employees. The other important plan is financial plan, which shows how much
money they would like to spend to achieve these objectives.

Organization strategies are the sum of the actions a company intends to take to achieve short-
term and medium-term objectives. Strategy is a long-term plan and a roadmap, which means
employees have a clearly thought about how to fulfill the current objectives. According to
strategies, they can work towards organization’s objectives.

15: Explain organizational change process?

 Determine your business goals

When you decide your business goals, then your business in the right direction
strategically, financially and ethically. This step also helps you to determine the real
value about the change.
 Determine impacts and those affected
Once your business goals have been determined and you know exactly why you want
to change, you should determine the impacts of the change at various organizational
levels. Review impacts to your company, customers, retailers and company’s
reputation. If the negative impacts more than positive impacts, as my opinion, the
leader should re-consider about whether to change the organization.
 Determine a communication strategy
The strategy about how to communication your internal and external customers in an
efficient way
 Provide effective training
Due to the organization need to change, so they must provide some necessary training
courses to your current employees make sure they are fitting for the change.
  Implement a support structure
 Review the processes regularly

Reference

1: Collin, Audrey (1989). "Managers' Competence: Rhetoric, Reality and Research". Personnel
Review. 18 (6): 20–25. doi:10.1108/00483488910133459.

2: "Business Ethics (Stanford Encyclopedia of Philosophy)". Plato.stanford.edu. 2008-04-16.

Retriev

3："What is a vision statement? definition and meaning". BusinessDictionary. WebFinance Inc.

Retrieved 2015-11-01 ed 2013-06-04.