REFERENCES

LEADERSHIP

• Quality Management Plan

• Quality Management Succession Plan

• Duties and Responsibilities of: - Teachers I – III

- Master Teacher 1- IV

• Customer Satisfaction Survey

• Customer Satisfaction Survey Summary

• Management Review Meeting

• Mandate of Vision, Mission, Core Values, and Quality Policy

• Quality Objectives

• Risk and Opportunity Register

• Action Plan to Address Risk Priority

• Designation Order on the Creation of QMS Core Team

• Standard Operating Procedure for Administrative Representative

• Organizational Structure

- Organizational Chart

- ISO Team Organizational Chart

MEASUREMENT AND IMPROVEMENT (Internal Quality Audit)

• Internal Quality Audit Procedure and Flowchart – IQA - 01

• Internal Quality Audit Plan – IQA -02

• Internal Quality Audit Programme – IQA -03

• Internal Quality Audit Checklist – IQA - 04

• Internal Quality Audit Team (Organizational Chart) – IQA-05

• IQA Qualifications, Competencies and Evaluation – IQA - 06

• IQA Confidentiality Agreement for the IQA Team – IQA - 07

• Internal Quality Audit Report – IQA - 08

• Internal Quality Auditor Evaluation Form – 1QA – 09

• Internal Quality Audit Corrective Action Request Form –IQA-10

QUALITY MANAGEMENT SYSTEM DOCUMENTED INFORMATION

• CIS - ISO Quality Policy Manual – CIS - QPM - s.2019

STANDARD OPERATING PROCEDURE/PROCESSES

• Standard Operating Procedure for Curriculum Delivery – CIS-PM-CD-01

• Standard Operating Procedure for Monitoring and Maintenance of the School - CIS-PM-MMEF-
01

• Standard Operating Procedure for School Financial Management CIS-PM-SFMP-01

• Standard Operating Procedure for School Canteen -CIS-PM-CM-01

• Standard Operating Procedure for Document Control - CIS-PM-DC-01

• Standard Operating Procedure for Feedback CIS-PM-FM-01

• Standard Operating Procedure for Internal Quality Audit - CIS-PM-IQA-01