WHAT SHOULD I DO IF INTERNET CONNECTION IS NOT 

STABLE WHEN THE DEVICE IS CONNECTED TO  

TP-LINK ROUTER?

You  may  find  that  your  devices  like  your  mobile  phones  and  laptops 

lose  internet  connection  constantly  when  they  are  connected  to  the 

router  via  Wifi  or  Ethernet.  It  may  be  caused  by  many  factors.  Hence 

this  FAQ  will  help  you  troubleshoot.  This  blog  is  prepared  by  ​Support 

Router Australia​ , for any technical help call us at ​1800987893 

End-device  means  computer,  laptop, front-device(s) means your modem 

or  main  router  etc.  which  the  TP-Link  router  is  connected  to.  The  best 

way  to  ensure  a healthy, consistent Internet connection is by minimizing 

the  number  of  obstacles  between  your  Internet  item  and  the 

router/modem. 

If  your  computer  is  able  to  connect  to  the  Internet  while  connected 

directly  to  the  router,  your  computer's  wireless  reception  is  most  likely 

the  problem.  If  your  computer  is  able  to  connect  to  the  Internet  while 

connected  directly  to  the modem, then the issue is likely caused by your 

router. 
  

Case 1 

Step 1 

Check whether the connection will be automatically restored after a few 

minutes. Check the Wifi LED on the router when it happens and see if 

the wireless network can be found via your end-devices. 

Step 2 

It’s probably caused by wireless interference. To change wireless 

channel, channel width (refer to here) or get away from a wireless 

interference source, such as microwave oven, cordless phone, USB3.0 

hard drive etc. 

Step 3 

Check firmware version of your router (here). Upgrade if it’s not the 

latest firmware. Contact our support if you need assistance upgrading 

the firmware. 

Step 4 

Contact TP-Link support with the information above for further 

assistance along with devices that are connected and operating system 

information. 

Case 2 

Note: Please only follow the steps below when there is no internet 

access. 
Step 1 

Log into the web management interface of the router. 

Step 2 

Check firmware version of your router . Upgrade if it’s not the latest 

firmware. Contact our support if you need assistance upgrading the 

firmware. 

Step 3 

Log into the router in order to check the WAN IP address, Default 

Gateway and DNS server. Write down all the parameters or take a 

screenshot. And save System Log (Advanced>System Tools>System Log). 

Step 4 

Contact TP-Link support with the information required above for further 

assistance. 

 
  

TP-Link  routers  are  most  widely  used  routers  in  the  world.  For  all  types  of  ​TP-Link 

Support  Australia  services  you  can  easily  contact  us  on  1-800-987-893.  ​TP-Link  Support 

Australia  will  ​help  you  for  your  problems  regarding  TP-Link  router.  Contact  us  on  our 

toll  free  TP-Link  Support  Number  1-800-987-893 ​which is available 24*7 for you anywhere 

in  Australia.  Our  ​TP-Link  Support  team  ​will  provide  the  finest  solutions  to  all  your 
problems.  Visit  ​https://www.support-router.com/au/tp-link-support/  for  more 

information.