Shopping Vocabulary

Odd one out

1. refund client customer

2. discount sales store

3. receipt refund price

4. costly inexpensive dear

5. shelving aisle corridor

6. business hours opening times schedule

7. grocer’s travel agent’s newsagent’s

8. off license clothes store boutique

9. produce fruit and vegetables appliances

10. sitting room changing room lounge

Answer these questions:

1. Where can I get a good kitchen appliance?

2. Does it have a 6-month guarantee?

3. Can I get my money back if I want to return it?

4. If I want to return something what do I need?

5. Can I redeem my gift voucher at any time or is there a time limit?

6. What can a consumer do if a shop fails to satisfy him?

7. Is there much shop-lifting in shops these days?

8. Where can I get my hair cut?

9. Where can I get a suit made?

10. Where do you recommend booking a flight?

11. Is there a cash refund on any purchase?

12. Where do you usually get your clothes?

13. Do you ever go to a low-cost or second hand shop to get something?

14. When can I find the best bargains?

15. How long do you spend shopping?

16. How important is good customer service when you are shopping?

17. Have you ever had any problems with a shop assistant?

18. What can you do if something you buy is faulty?

 Naturally Speaking
Finding a Shop Opening Hours
Questions Questions

 Can you recommend a good toy/clothes shop?
 Is there a chemists/supermarket in the area?
 Where can I get toothpaste/pet food?
 Where's the nearest shopping centre?
Answers/Comments
 There's a really good bookshop just around the corner.
 You can buy that here in the hotel.
 The best toy shop is in the shopping centre.
 The nearest one is a few miles away.
 What time do you open, please?
 What time do you close, please?
 What are your opening hours?
 Are you open all day?
 Are you open on Sundays?
Answers/Comments
 We're open 24/7. (24 hours a day / 7 days a
week)
 We're closed at lunchtime, between 12 and 2pm.
 We're open from 9am till 6pm, Monday to Friday.

Shopping for Clothes Paying

Questions Questions

 Could you help me, please?  Do you take credit cards?

 Could you tell me where the ........department is?  Do you give credit?
 Excuse me, I'm looking for a .......... .  Do you have a loyalty card?
 Is there somewhere I can try this on, please?  Does it have a warranty?
 Does it suit me?  Can I pay by cheque?
 Do you have this in a (larger/smaller size) (different  Do you offer a cash discount?
colour), please?  Could I have a VAT receipt, please?
 Do you do alterations?  Could I leave my bags here and pick them up
 Do you have a refund policy? later?
 Is this in the sale?
Answers/Comments
Answers/Comments
 We take all the major credit cards.
 It's too long / short.  We only accept cheques with a cheque card.
 It's too tight / loose.  We are offering 6 months free credit with no
 The ladies / gents changing rooms are over there. deposit.
 Sorry, no.
 You can bring it back and exchange it or get a refund
within 2 weeks if you keep the receipt.  Yes, certainly.