Foundation Course Paper 2 Model Answers English – March 2007 1

4. Members of the World Tourism Organisation are

A. passengers.
B. countries.
C. travel agencies.
D. shipping lines.
5. In providing a high level of customer service, a travel agent must inform customers on how safe a
destination is for travel. The travel agent can find this information
A. in travel trade magazines.
B. from government offices.
C. in product brochures.
D. in A and B
8. Which is true?

A. The tourism industry is expected to grow by 10% in 2020.

B. Almost 1.6 billion people will travel outside their country in 2020.
C. The number of international arrivals is expected to grow by 10% in 2020.
D. International travellers will spend 623 billion dollars in 2020.

9. A destination can attract more tourists if

A. it offers a choice of hotels and attractions.

B. it is remote with limited access by air, rail or water.
C. the water is safe to drink.
D. Only A and C
11. Which of the following regions received the highest number of foreign visitors in 2005?

A. Europe
B. East Asia
C. South Asia
D. Americas
13. Which of the following return journeys from Delhi shows the best itinerary planning?

A. DEL – SIN – HKG – DXB - DEL

B. DEL – HKG – DXB – SIN – DEL
C. DEL – HKG – SIN – DXB – DEL
D. DEL – DXB – HKG – SIN – DEL
14. Which of the following can suddenly make a popular destination less attractive to visitors?

A. Hosting a sporting event such as the Olympics

B. A lower exchange rate on its currency
C. A political election
D. The relaxation of visa restrictions
15. The highest population of Spanish-speaking people live in which city?

A. Buenos Aires
B. Sao Paulo
C. Mexico City
D. Madrid
 Foundation Course Paper 2 Model Answers English – March 2007

19. To take a “virtual tour” of a destination, we should refer to

A. travel industry guides.

B. the computer and the Internet.
C. organizations such as CLIA and ASTA.
D. national and regional tourist boards.
22. Seychelles Islands are part of

A. Africa
B. North America
C. Asia
D. Antarctica
Foundation Course Paper 2 Model Answers English – March 2007 3
Foundation Course Paper 2 Model Answers English – March 2007
 4

Refer to the map extract to answer questions 23 to 37

24. Which city is Number 9?

A. Brasilia
B. Chicago
C. Detroit
D. Los Angeles
30. Letter N is which country?
A. Costa Rica
B. Panama
C. Paraguay
D. Surinam
 Foundation Course Paper 2 Model Answers English – March 2007 5

Refer
to this
Intern
ational
Time
Calcul
ator
extract
to
answe
r
questi
ons 38
to 42.
 Foundation Course Paper 2 Model Answers English – March 2007 6

38. When it is 18:00 in Mexico City, Mexico on December 1st, what time is it in Monaco?
A. 23:00 on 01DEC
B. 24:00 on 02DEC
C. 13:00 on 01DEC
D. 01:00 on 02DEC
42. If it is 12pm in Mauritius, what time is it GMT?
A. 4 pm
B. 8 am
C. 4 am
D. 8 pm
43. When a passport is required to enter another country, the passport must be valid
A. for at least 10 years.
B. for all members of the family.
C. for at least the entire travel period.
D. until the last day of the current year.
44. When a visa has been issued to enter and visit a country,
A. immigration officials in the visited country can refuse the visitor.
B. entry to the visiting country is automatic.
C. a passport is not necessary.
D. a health certificate is also required.
45. If the connecting time at a destination is eight hours, but a transit visa will only be possible for a
maximum connection of four hours, which type of visa should be considered?
A. A visitor visa
A. A transit visa
B. A transit without visa
C. A re-entry permit
50. What does not determine a visa requirement for a destination?
A. The traveller’s age.
B. The traveller's passport.
C. The length of stay at destination.
D. The airline flown.
53. Which statement about passports is false?
A. A passport is an identification document.
B. Passports are not issued to children under 12 years.
C. A passport is valid for a limited number of years.
D. A single passport might be issued to more than one family member.
56. What can happen to a passenger arriving by air at a destination without the necessary
vaccinations?
A. He may be given a vaccine on arrival and be allowed to enter.
B. He may be sent back to the airport where he boarded.
C. He may be held at the airport of arrival in quarantine.
D. both B and C
 Foundation Course Paper 2 Model Answers English – March 2007 7

Questions 59 to 67 refer to the TIM ct on Malaysia starting on the next page

61. Which of the following nationals can be 67. Which of the following visitors to Malaysia
allowed entry to Malaysia with a certificate requires a visa for a stay of less than one
of identity instead of a passport? month?
A. Nationals of Italy A. Holders of a passport from Sri
B. Nationals of Germany Lanka
C. Nationals of U.S.A. B. Holders of a passport from Kenya
D. Nationals of Singapore C. Holders of a passport from Canada
D. Holders of a passport from United
62. What is the maximum free value of gifts Arab Emirates
from South Africa that a visitor can bring to
Malaysia?
A. MYR 75
B. MYR 120
C. MYR 200
D. None
Foundation Course Paper 2 Model Answers English – March 2007 8
Foundation Course Paper 2 Model Answers English – March 2007 9
 Foundation Course Paper 2 Model Answers English – March 2007 10

To answer question 68 refer to the following situation:

Mrs. Pinto lives in Manila. She is travelling to Malaysia to visit her daughter, son-in-law,
and three grandchildren. Mrs. Pinto will be staying with her daughter while she is visiting.
The following is her confirmed travel itinerary:

SQ 71 Y 29NOV MNL SIN 08:20 11:50

SQ 108 Y 29NOV SIN KUL 14:20 17:50
MH 704 Y 29DEC KUL MNL 10:14 14:05

68. Mrs. Pinto is travelling with a Philippine passport. Her passport must be valid until ______________ in
order to be allowed entry to Malaysia.
A. the end of November this year
B. the end of December this year
C. the end of May next year
D. the end of June next year
 Foundation Course Paper 2 Model Answers English – March 2007 11

69. Finding information on a list of special types of trains, such as steam trains,
A. is easy because there are many accurate timetables available.
B. requires research in different rail guides, timetables and websites.
C. is limited to a single Thomas Cook guide dedicated to scenic trains.
D. is not possible on the Internet.
71. Identify a good reason for a business traveller to travel by train instead of travelling by air.
A. There is only one train station for every city.
B. Travel by train does not cost more than travelling by air.
C. Travel by train offers more time to work on board.
D. Travel by train is always faster than travel by air.
78. A passenger has flight reservations to depart from Amsterdam on September 20 at 14:10. He is in
Nantes, France and will travel by train to Amsterdam to meet his departure flight. There are no
direct train services from Nantes to Amsterdam. To travel by train to Amsterdam's airport, the
passenger will have to change trains: first in Paris and next in Lille. Which is the best method to plan
this passenger's train itinerary?
A. It is best to determine the Nantes to Paris train service first.
B. It is best to determine the Paris to Lille train service first.
C. It is best to determine the Lille to Amsterdam train service first.
D. It is best to first determine the airport gate from which the flight departs in Amsterdam.
Refer to the following Thomas Cook extract to answer questions 79 to 88.
 Foundation Course Paper 2 Model Answers English – March 2007 12

79. If a train passenger departs from Morioka

on train number 1003, what is the
D. 1003 connecting to 3127 in Aomori
84. Which train number does not stop at
earliest time they can arrive at Hakodate? Kikonai?
A. 1149 A. 3124
B. 1207 B. 3126
C. 1402 C. 1026
D. 1437 D. 582
80. If a train passenger is in Morioka and has " J.Y ." indicates
85. A. that only J class is available on board
just missed the departure of train number these trains.
1001 to Hakodate, which next train B. the rail company code.
departure should he take in order to reach C. the currency abbreviation for train
Hakodate as soon as possible today? fares.
D. meal types offered on board.
A. 1005 connecting to 3127 in Aomori
B. 1003 without a train connection
C. 1005 without a train connection
86. Which of the following types of rail service stop at Kikonai?
A. Kaikyo
B. Hamanasu and Hatsukari
C. Hatsukari only
D. Hamanasu only
88. If a passenger boards a train at Misawa at 0856 local time, at what time will he arrive at Morioka?
A. 0826
B. 0911
C. 1024
D. There is no train service between Misawa and Morioka

89. Carmaster is
A. A global car rental company.
B. A tour operator.
C. A car insurance broker.
D. A computerized car rental reservation programme.
93. A travel agent must know the age of the client renting a car because
A. in most countries, the driver must be 21 years of age or more.
B. in most countries, drivers over 65 years are not permitted to rent a car.
C. a surcharge could apply to drivers between 21 and 24 years.
D. a surcharge could apply to drivers over 65 years of age.
 Foundation Course Paper 2 Model Answers English – March 2007 13

94. Additional driver names must be mentioned in the car rental contract because
A. car rental rates are charged per vehicle passenger.
B. it is a rule of car rental insurance companies.
C. a minimum of two drivers per rental car is required in some countries.
D. discounts are higher.
95. Which of the following amenities is usually included in the car rental rate?
A. Bridge and highway toll fees
B. Engine oil and tire pressure maintenance
C. Fees for crossing between country borders
D. Car insurance
96. In which of the following situations is travel by car rental more convenient than travelling by air?
A. For travel from Jeddah to Riyadh for a one-day business meeting.
B. For travel from New York City to Los Angeles for a one-day business meeting.
C. For travel from Rome to Athens for a one-day business meeting.
D. For travel from Sydney to Auckland for a one-day business meeting.
100. Hotel ratings are misleading when compared to
A. service standards.
B. local standards.
C. grading standards.
D. global standards.
101. Which of the following services is usually offered at “limited service” hotels?
A. A coffee shop
B. Exercise rooms
C. Laundry and dry cleaning service
D. Room service
104. What term is used to mean a hotel’s lowest priced and average size room rate?
A. De Luxe
B. Minimum
C. Standard
D. Twin
105. The telephone charges are always included in the hotel room rate.
A. True
B. False
107. Which of the following hotel products is least suited to host a one-day international business
meeting?
A. A resort hotel
B. A motel
C. An airport hotel
D. A convention centre hotel
111. Which event contributed to the end of trans-Atlantic ocean crossings on the Queen Elizabeth ocean
liner?
A. The construction of a larger ship in 1996.
B. The invention of the airplane.
C. The introduction of jumbo jet aircrafts.
D. The prohibition of alcohol consumption in the USA.
 Foundation Course Paper 2 Model Answers English – March 2007 14

115. Which cruise ship was the largest in the 1960’s?

A. The Queen Elizabeth I
A. The Caronia
B. The Queen Mary I
C. The Princess
116. Which of the following benefits is unique to cruising when compared to other vacation products?
A. One price to pay for meals, accommodation and entertainment.
B. The ability to visit different destinations without the need to take along baggage.
C. Seasonal discounts and savings.
D. Safety for passengers.
119. Which is true?
A. A deposit deadline for a tour reservation is usually 15 days before the tour departure.
B. Cancelled tour portions, such as a museum visit, are non-refundable to tour participants.
C. After the final payment deadline for a tour, new reservations require immediate and full
payment.
D. Tour cancellation penalties are lowest when a confirmed participant cancels just before tour
departure.
120. Most tour prices are published as a
A. per person double occupancy rate.
B. per person single occupancy rate.
C. per group rate for a minimum group size.
D. per group supplement rate.

129. Which is false?

A. Checked baggage is baggage that has been weighed by the airline check-in agent.
B. Unchecked baggage must fit under an aircraft seat.
C. Rules for the transportation of passenger baggage are standard worldwide.
D. Excess baggage is luggage that weighs more than the free baggage weight allowed.
130. The definition of a “direct flight” is one that
A. has the same flight number from origin to destination.
B. makes no intermediate stops between origin and destination.
C. code-shares with another airline.
D. begins and ends in the same country.
134. Which of the following baggage items is never accepted for storage in the aircraft cabin?
A. A sports bag with total dimensions of 150 cms
B. A computer laptop and video camera
C. An infant carrying basket and baby stroller
D. A cellular telephone and CD-Rom player
137. Which is an example of “bulky” baggage?
A. a passenger’s wheelchair
B. a bicycle
C. a baby passenger’s stroller
D. a briefcase
138. Under the baggage weight system, the maximum allowed free baggage is defined by
A. the total number of baggage items.
B. the combined weight of each baggage item.
C. the length, width and height of each baggage item.
D. A and C
 Foundation Course Paper 2 Model Answers English – March 2007 15

Refer to the OAG extract below to answer questions 146 to 155

 Foundation Course Paper 2 Model Answers English – March 2007 16

146. The operating airline for flight NH 7019 is 150. When departure from Los Angeles on
A. American Airlines (AA). February 4th is via a connection between
B. Delta Airlines (DL). CX 883 and CX 504, what is the arrival
C. US Air (US). date in Tokyo?
D. United Airlines (UA). A. February 3
B. February 4
147. If the local time in Los Angeles is GMT - 8 C. February 5
on November 29, what time is it in Los D. February 6
Angeles when flight KE 002 arrives in
Tokyo on November 30? 151. Which of the following group of airlines are
A. 00:10 on November 28 code-share partners?
B. 02:10 on November 28 A. AA and DL
C. 07:10 on November 28 B. JL and UA
D. 22:10 on November 29 C. NH, UA and US
D. SQ, UA and US
148. Which of the following flights offers the
earliest non-stop departure from Los 155. On October 28th, JL 061 arrives in Tokyo
Angeles to Tokyo everyday? A. at 1640 the same day it departs from
A. KE 002 Los Angeles.
B. NH 5 B. at 1640 the day after departure from
C. NW 1 Los Angeles.
D. UA 891 C. at 1635 the same day it departs from
Los Angeles.
149. If the local time in Los Angeles on D. at 1635 the day after it departs from
November 29 is GMT - 8, what is the Los Angeles.
elapsed flying time from Los Angeles to
Tokyo for flight AA 169?
A. 5 hours
B. 12 hours
C. 17 hours
D. 28 hours
 Foundation Course Paper 2 Model Answers English – March 2007 17

156. What is the departure time from Budapest for flight 662?
A. 2:10
B. 9:55
C. 11:50
D. 12:05
159. The minimum connecting time in Amsterdam for international-to-international flights within Europe is
forty-five minutes. For travel from Budapest to London via Amsterdam, which flight displayed would
best connect with a flight departing Amsterdam at 2:30 pm on a Friday?
A. 660
B. 662
C. 664
D. 6666
162. What will make a customer feel he receives really good service from a travel agent?
A. The agent is a senior with many years of experience.
B. The agent is always polite and friendly.
C. The agent offers products and services that the customer prefers.
D. The agent uses a Global Distribution System.
 Foundation Course Paper 2 Model Answers English – March 2007 18

163. A sign of stress overload or too much stress at work is

A. the inability to make good decisions.
B. feeling bored and negative about work.
C. an increase in energy and productivity.
D. an increase in the number of days absent from work.
164. What is the main goal of good customer service?
A. To attract new customers and business
B. To improve the company’s reputation
C. To influence customers to come back
D. Both A and C
166. Which step in the VIP service to customers creates the customer’s first impression of a travel
agency?
A. communicating with the customer after a service or product is offered.
B. listening to the customer to determine his/her needs
C. offering and delivering a service or product
D. paying attention to the customer’s presence
167. Peak performance at work happens when an employee
A. has some stress.
B. has no stress.
C. has too much stress.
173. Customer information that is organised and saved in a computerised database will help travel
agents
A. spend less time on the telephone.
B. increase their marketing and sales potential.
C. automate ticketing functions.
D. do both B and C.
175. What is the name of the main processing element of a computer, that interprets and actions the
instructions of a computer programme?
A. Keyboard
B. Monitor
C. Software
D. CPU
176. A web site is a document on the WWW (World Wide Web) that stores the information relating to a
particular organisation or individual.
A. True
B. False
179. The Global Distribution System (GDS) is for travel agents
A. a tool useful to market or promote the travel agency.
B. a computerized data base of customer information.
C. an electronic communication system with customers.
D. a selling tool for travel products and services.