Principled Technologies Tests Predictive Capabilities of Laptops with Dell

ProSupport Plus and Premium Support Plus, Both with SupportAssist

Technology

In hands-on testing, Principled Technologies found Dell laptops’ support solution detected a failing
hard drive before it failed, while the support solutions in HP and Lenovo laptops did not.

Durham, NC, October 09, 2019 --(PR.com)-- When a laptop component stops working, it can disrupt the
user's work and productivity without warning. When an IT admin, business owner, or end-user receives
an alert for an imminent failure, they can schedule a repair and avoid this disruption.

PT conducted hands-on testing of Dell commercial and consumer laptops, along with laptops from two
other vendors. The commercial laptops had Dell ProSupport Plus with SupportAssist and the consumer
laptops had Dell Premium Support Plus with SupportAssist. Engineers at PT placed a drive they knew to
be failing in each laptop and then observed whether the laptops' support solutions detected this failure and
notified the user. Dell's unique technology, SupportAssist, detected the failing drive in the Dell laptops
and sent information about the issue to Dell and a notification to PT, the end-user.

According to the commercial laptop report, “In our testing, Dell ProSupport Plus with SupportAssist was
the only support package to detect an impending hard drive failure and alert us. That makes ProSupport
Plus with SupportAssist a great choice for minimizing the headaches and downtime that can occur when
hard drives fail.”

To learn more, read the commercial laptop comparison report at http://facts.pt/0xvze8 and the consumer
laptop comparison report at http://facts.pt/7rt9w4u.

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Contact Information:
Principled Technologies, Inc.
Jasmine White
919-941-9812
Contact via Email
http://www.principledtechnologies.com/

Online Version of Press Release:

You can read the online version of this press release at: https://www.pr.com/press-release/734997

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