GENESYS CERTIFICATION EXAM QUICK GUIDE

The purpose of this guide is to provide interested audiences with a summary of available Genesys
University certifications and their recommended training classes. Exam study guides for each certification
can be downloaded after logging into your Genesys University account. For further questions, please
contact your regional Genesys University training team.

CODE CERTIFICATE VERSION RECOMMENDED TRAINING COURSES

Genesys Certified Associate Level
BUSINESS EDITION PREMISE ADMINISTRATION AND
GCA8-BEP Business Edition Premise 8 8.1.2 DEPLOYMENT SELF-STUDY
GCA-PE Premier Edition Consultant 1.0 CX Builder, CX Analytics, VIRTUAL CONTACT CENTER
Using Genesys Cloud
GCA8-CLA Genesys Cloud Administrator 8.5 Using Agent Desktop for Supervisors
(estimate January 31, 2017) Using Agent Setup

Genesys Certified Professional

FRAMEWORK 8 FOUNDATION SELF-STUDY
BUILDING BASIC ROUTING STRATEGIES USING IRD 8.1
GCP8-DIV Inbound Voice 8 Developer 8.0 BUILDING ADVANCED ROUTING STRATEGIES USING IRD
8.1
FRAMEWORK 8 FOUNDATION SELF-STUDY
FRAMEWORK 8 DEPLOYMENT SELF-STUDY
GCP8-GIM Info Mart 8 Consultant 8.1 INBOUND VOICE ROUTING AND REPORTING 8
DEPLOYMENT
INFO MART 8 DEPLOYMENT
FRAMEWORK 8 FOUNDATION SELF-STUDY
FRAMEWORK 8 DEPLOYMENT SELF-STUDY
GCP8-SIP SIP Server 8 Consultant 8.1 SIP SERVER 8.1 FOUNDATION
SIP SERVER 8.1 DEPLOYMENT
FRAMEWORK 8 FOUNDATION SELF-STUDY
FRAMEWORK 8 DEPLOYMENT SELF-STUDY
GCP8-COV Outbound Voice 8 Consultant 8.1 OUTBOUND CONTACT 8.1 FOUNDATION
OUTBOUND CONTACT 8.1 USAGE
OUTBOUND CONTACT 8.1 DEPLOYMENT
ESERVICES 8.1 FOUNDATION
GCP8-ESV e-Services 8 Consultant 8.1 ESERVICES 8.1 DEPLOYMENT
Voice Applications with GENESYS VOICE PLATFORM 8.5 FOUNDATION COMPOSER
GCP8-DCV Composer 8 Developer 8.1 VOICE APPLICATIONS 8.1
FRAMEWORK 8 FOUNDATION SELF-STUDY
FRAMEWORK 8 DEPLOYMENT SELF-STUDY
GCP8-ADV Advisor 8 Solutions Consultant 8.1 ADVISORS 8 TECHNICAL OPERATIONS
ADVISORS 8 SUITE USAGE
FRAMEWORK ROUTING AND REPORTING 8.5
FOUNDATION
FRAMEWORK ROUTING AND REPORTING 8.5
GCP8-GVP8 Voice Platform 8.5 Consultant 8.5 ADMINISTRATION
GENESYS VOICE PLATFORM 8.5 FOUNDATION
GENESYS VOICE PLATFORM 8.5 DEPLOYMENT
Business Edition Premise 8 BUSINESS EDITION PREMISE ADMINISTRATION AND
GCP8-BEP Consultant 8.1 DEPLOYMENT SELF-STUDY course plus one of the
following certifications (CIV8, SIP8,GIM8,ESV8, COV8)
 FRAMEWORK ROUTING AND REPORTING 8.5
FOUNDATION
Interaction Recording 8.5 SIP SERVER 8.1 DEPLOYMENT
GCP8-GIR Consultant 8.5 GENESYS INTERACTION RECORDING 8.5 USAGE
GENESYS INTERACTION RECORDING 8.5 FOUNDATION
GENESYS INTERACTION RECORDING 8.5 DEPLOYMENT
Composer Routing 8.1 FRAMEWORK ROUTING AND REPORTING 8.5
GCP8-DCR Developer 8.5 FOUNDATION
COMPOSER 8.1 ROUTING APPLICATIONS
FRAMEWORK ROUTING AND REPORTING 8.5
GCP8-CIV Inbound Voice 8.5 Consultant 8.5 FOUNDATION
FRAMEWORK ROUTING AND REPORTING 8.5 OPERATION
FRAMEWORK ROUTING AND REPORTING 8.5
ADMINISTRATION
FRAMEWORK ROUTING AND REPORTING 8.5
GCP8-IWD Intelligent Workload 8.5 FOUNDATION
Distribution 8.5 Consultant FRAMEWORK ROUTING AND REPORTING 8.5 OPERATION
FRAMEWORK ROUTING AND REPORTING 8.5
ADMINISTRATION
INTELLIGENT WORKLOAD DISTRIBUTION 8.5 DEPLOYMENT
FRAMEWORK ROUTING AND REPORTING 8.5
Workforce Management 8.5 FOUNDATION
GCP8-WFM Consultants 8.5 FRAMEWORK ROUTING AND REPORTING 8.5 OPERATION
FRAMEWORK ROUTING AND REPORTING 8.5
ADMINISTRATION
Configuring, Forecasting, and Scheduling with Workforce
Manager 8.5
Skills Assessor 8.5 Consultant –
third party offered by Silver
GCP8-SKA Lining 8.5 Skills Assessor 8.5 course offered by Silver Lining
Skills Management 8.5
Consultant – third party
GCP8-SKM offered by Silver Lining 8.5 Training Management 8.5 course offered by Silver Lining
Genesys Certified Developer
GCD8-SDK Platform SDK 8.5 Developer 8.5 SDK8 WORKSHOP FOR DEVELOPERS
Genesys Certified Support
FRAMEWORK 8 FOUNDATION SELF-STUDY\ FRAMEWORK
8 DEPLOYMENT SELF-STUDY
GCS8-CCTS CIM8 Troubleshooting Support 8.1 GENESYS ROUTING AND SOLUTION REPORTING
DEPLOYMENT
CIM PLATFORM 8.1 TROUBLESHOOTING
Genesys Certified Presales
GCPS8-CORE CORE8 Solution 8.1 TECHNICAL PRESALES 8 ELIBRARY
GCPS8-IP IP8 Solution 8 IP8 TECHNICAL PRESALES 8 ELIBRARY
GCPS8-IWD IWD8 Solution 8 IWD8 TECHNICAL PRESALES 8 ELIBRARY
GCPS8-WFO WFO8 Solution 8 WFO8 TECHNICAL PRESALES 8 ELIBRARY

Corporate Headquarters 2001 Junipero Serra Blvd., Daly City, CA 94014 USA
Tel: +1 650 466 1100 | Fax: +1 650 466 1260 | www.genesys.com
Copyright ©2016 Genesys. 2001 Junipero Serra Blvd., Daly City, CA 94014
All Rights reserved. Genesys and the Genesys logo are registered trademarks of Genesys. All
other company names and logos may be registered trademarks or trademarks of their
respective companies.