1

Introduction to Information Systems

Essentials for the Internetworked E-Business Enterprise

Eleventh Edition

James A. O’Brien

Chapter
7
Electronic
Business
Systems

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 2

Chapter Objectives
• Identify each of the following cross-functional e-
business systems and give examples of how
they can provide significant business value to a
company and its customers and business
partners.
• Enterprise resource planning
• Customer relationship management
• Enterprise application integration
• Supply chain management
• Online transaction processing
• Enterprise collaboration

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 3

Chapter Objectives
• Give examples of how Internet and other
information technologies support business
processes within the business functions of
accounting, finance, human resource
management, marketing, and production
and operations management.

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 4

The e-Business Application Architecture

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 5

Enterprise Resource Planning

Production Integrated
Planning Logistics
Sales Customer/
Distribution, Employee Accounting
Order and Finance
Management Human
Resources

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 6

Customer Relationship Management

Retention
Marketing and and Loyalty
Fulfillment Programs
Sales
Customer Store Front
Cross-Sell
and Field
Up-Sell
Customer Service
TeleSales
Service and
Support

Contact Management

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 7

Cross-Functional Integrated Systems

Enterprise Application
Enterprise Enterprise Application

Business Partners
Cluster Cluster
Application
Customers

Front Office Integration

Back Office
Applications Applications
CRM Application ERP Application
•Customer Service •Distribution
•Field Service •Manufacturing
•Sales Order •Scheduling
•Product Config •Finance

Suppliers
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 James A. O’Brien Introduction to Information Systems Eleventh Edition 8

Supply Chain Management

Supply
Chain Commit Schedule Make Deliver
Life Cycle

Order Demand Manufacturing

SCM Commitment Planning Planning
Functional
Processes
Advance Transportation Distribution
Scheduling Planning Planning
SCM
Integrated
Solution Internetworked Supply Chain Management

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 9

Transaction Processing Systems

1 2 4

Document
Data and Report
Transaction
Entry Generation
Processing
• Batch
•Online/Realtime

Inquiry
Processing
3 Database
Maintenance

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 James A. O’Brien Introduction to Information Systems Eleventh Edition 10

Tools for Enterprise Collaboration

Enterprise
Collaboration
System

Collaborative
Collaborative
Electronic
Electronic Electronic
Electronic Work
Work
Communications
Communications Conferencing
Conferencing Management
Management
Tools
Tools Tools
Tools Tools
Tools
•E-Mail •Data Conferencing •Calendaring
•Voice Mail, I Phone •Voice Conferencing •Task and Project Mgt
•Web Publishing •Videoconferencing •Workflow Systems
•Faxing •Discussion Forums •Knowledge Mgt
•Electronic Meetings •Document Sharing
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 SIM
E-BUSINESS
SYSTEM
Genap 2018 /
CASE of Chapter 7 – 2019

O’Brien
BANK MANDIRI
1)Jelaskan secara singkat Company Profile
Bank Mandiri
2)Bagaimana penerapan IT dan SIM pada
Bank Mandiri
3)Bagaimana penggunaan TPS dalam Bank
Mandiri
4)Apa dampak dari penerapan aplikasi
tersebut terhadap perusahaan
5)Apa saja & Bagaimana fungsi CRM Bank
Mandiri yang diberikan kepada Nasabahnya?