AIR UNIVERSITY SCHOOL OF MANAGEMENT

McDonalds
BY:
AROOJ AKBAR (180211)
MUHAMMAD WALEED (180007)
MAHNOOR BAIG (180000)
SUPERVISED BY:
MAM AMNA KHAN
McDonald’s
 UNDERTAKING
This is to declare that the project entitled “Project Title” is an
original work done by undersigned, in partial fulfillment of the
requirements for the course titled, “Management Information
Systems”.

All the analysis, design and system development have been

accomplished by the undersigned. Moreover, this project has not been
submitted to any other college or university.

Arooj Akbar
Mahnoor baig
Muhammad waleed
 ABSTRACT
The McDonald’s Corporation is a global food service
corporation over 32,000 major restaurants spread in over 119 countries
and offers employment to 60 million people across its networks and
more. Its headquarters is in Illinois Oak Brook. At the business to
business level, the McDonald’s Corporation has won countless awards for
its recruitment, training, and benefits programs. The policies behind its
successes and the importance of the business to complete its tasks in
acceptable timelines. Thomas Blake who is the head of Human resource
at the McDonalds has assembled a team of store owners to come together
to examine whether the working environment and recruitment process
may be at the heart of the issue. Currently it has employed contractual
way of employing its workers whose majority are students working part
time.
 Table of Contents
1. Introduction ............................................................................... Error! Bookmark not defined.
2. Mission and Vision ................................................................... Error! Bookmark not defined.
2.1 About the Project .............................................................. Error! Bookmark not defined.
3. Business Processes .................................................................... Error! Bookmark not defined.
3.1 Contents ............................................................................ Error! Bookmark not defined.
3.2 Flow Charts ...................................................................... Error! Bookmark not defined.
4. Database Design........................................................................ Error! Bookmark not defined.
5. Conclusion ................................................................................ Error! Bookmark not defined.
 1. INTRODUCTION:
McDonald's originally started as a small hamburger stand in
Bernardino, California, owned by Dick and Mac McDonald. With
determination to enhance their business Dick and Mac closed their
business for three months and re-opened December 1948 as a self-
service drive-in restaurant, serving only nine items: hamburger,
cheeseburger, potato chips, milk, coffee, and slices of pie Customers
visit its outlet on the daily basis because of the ability of McDonalds to
create a company’s image that enhances people to get accustomed to
the culture of fast food.

McDonald's fast food restaurant is one of the largest franchises in the

United States as well as aboard. Their top menu items include:
hamburgers, cheeseburgers, McNuggets, and French fries. They are
also known for one of their popular desserts: the apple pie and their
breakfast sandwich: the Egg McDuffie. In response to changing
consumer tastes and a negative backlash because of the unhealthiness
of their food, the company has added to its menu salads, fish,
smoothies, and fruit McDonalds has achieved the title of the leading
and largest fast food restaurant in the UK from its overall strategic
management concept of sustainable competitive market.

There are more than 32,000 McDonald's restaurants serving in 117

countries. More than 75% of McDonald's restaurants worldwide are
owned and operated by independent owners. McDonald's had its
original headquarters in Oak Brook, Illinois, but moved its global
headquarters to Chicago in early 2018.
 2.MISSION STATEMENT:
Mc Donald brands mission is to be our customer favorite place and way
to eat. To be the best and leading fast food provider around the world.

VISION STATEMENT:
Being the best company for all employees in every community around
the world. Deliver services with superior operational system for each
customer in every branch of McDonald restaurants. Keep progressing in
a favorable direction as a brand, while continuing to develop
operational systems through innovation and technology.

2.1 ABOUT THE PROJECT:

This project is about McDonald’s which is fast food restaurant famous
all over the world. One of its largest franchises is in United States and
abroad as well. Their top menus include burgers, nuggets, French fries
etc. McDonald’s objectives are to reverse the decline of sales, to
continue staying ahead of the competition in the fast food industry and
to find new strategies that would help the restaurant successfully
compete in a competitive market. McDonalds has achieved the title of
the leading and largest fast food restaurant in the UK from its overall
strategic management concept of sustainable competitive market.
There are more than 32,000 McDonald's restaurants serving in 117
countries. Moreover, in this project we talk about the abstract,
introduction, mission and vision statement, further we show different
business processes and ERD diagram to present different business
processes.

3. BUSINESS PROCESSES:
3.1Table of contents:

1.1.1 Ordering process……..

1.1.2 Sales account process …..
1.1.3 Delivery process…
1.1.4 Supply chain for McDonalds…….
1.1.5 Job application process………
1.1.6 Hum burger making process………
1.1.7 Ordering at McDonald dine-in……..
ORDERING PROCESS:

Order serving Complete purchase Approved NO

Requisition process
requisition form

YES Credit card or cash

Credit card
Cash

Is this from an
independent
contractor? Fill out CCPR

NO
YES

Independent
contractor s
agreement Obtain P,.O DOUCMENT TO
filled out or on from controller Invoice purchase CONTROLLER FOR
file requisition CCPR APPROVAL

Invoice purchase
requisition
SALES ACCOUNT:

LEAD ASSIGNMENT
PROCESS

Setup Accounts
details, investigate
Log in to quotes Discount Send quotes to Update forecast
product choice, No
system and product approval customers with pricing
prepare customer
quotes needed?
for quote

Yes for discount >5000

Review quotes and

approve or reject
discount

Receives and
reviews quotes
DELIEVERY PROCESS:

bill

Order process Kitchen

customer Order order

Inventory detail
order

Order

Inventory

Inventory details

Generate
Inventory details reports order

Report
Managers

Order
Suppliers
inventory Inventory order

Inventory order
SUPPLY CHAIN FOR McDonald:
Supply chain for McDonalds
Title

Secondary supplier Supplier Restaurants Customers

Flour mill

Franchies#1

baker

Milk seller

Franchies#2

Cattle ranch Meat packer

Regional
commissary

Dairy farm Cheese seller Franchies#3

Phase

Phase
JOB APPLICATION FORM PROCEDURE:

Title

Function Function Function

Create job
Fill out job
description
application

Requirements?

Compile application
No
Yes

No

Conduct interview

Job offer

Hire employee Yes

Accept?

Good fit

yes Conduct onboarding

Rejection
No
letter
Phase
HUMBURGER MAKING PROCESS

Hamburger making process

Process

Raw material

Cook

Assemble

Finished
burger

Customer order Deliver

Phase
ORDERING AT McDonald DINE IN:
Ordering at
McDonalds dine-in
Start here Greet Store and record Make food Prepare order Deliver order

Take order

Record order

Drink assembly
Confirm order

Payment

Do myself

Receive order

end
5. CONCLUSION:
McDonald's is one of the largest fast food companies in the world. They
continue their path for success by keeping their consumers in mind
regarding their product selection as well as their prices. They encourage
their employees to do a good job, usually promote from within, and
offers several scholarships to encourage education. Though McDonald's
is a centralized, "wait and see" company they find ways to use
technological products that will increase their productivity, service, and
sales, McDonald's will certainly be around for plenty more years to
come.