ESPSCOR METRICS - SERVICE LEVEL FACING

Performance Attribute Description KPI's Level 1 Metric Description KPI's Level 2 Metric Description

Defined as the right product, delivered to the right
RL.1.1 Perfect Order
place, at the right time, perfect condition, right
Fulfillment
quantity, at the right cost, to the right customer.
The Reliability attribute addresses the ability to perform tasks as required.
Reliability Reliability focuses on the predictability of the outcome of a process.
RS.1.1 Order The average actual cycle time to fulfill customer
Fulfillment Cycle orders. this cycle time starts from the order receipt
Time and ends with customer acceptance of the order.
The speed at which tasks are performed. The speed at which a supply chain
Responsiveness provides products to the customer. Examples include cycle-time metrics.
RS.1.2 Order The average actual cycle time to fulfill customer
RS.2.6 Pulling Cycle
Fulfillment Cycle Complaint (ESP Failure), starts from a CR and ends
Time
Time MRO with repaired equipment is registered on inventory
Percentage of orders which all the items are received
RL.2.1 % of Orders
by the customer in the quantities committed and full
Delivered In Full
items or order lines.
RL.2.2 Delivery
Percentage of orders that are fulfilled on the
Performance to
customer’s originally committed date.
Commit Date
Percentage of orders with on time and accurate
RL.2.3 Documentation
documentation supporting the order, including
Accuracy
packing slips, bills of lading, invoices, etc.
The average time associated with Purchasing
RS.2.1 Source Cycle Department receives MR, till goods are recording as
available on the inventory system to Make.
The average time associated with Planning
RS.2.2 Make Cycle Department from issues a job requisition, till transfer
finished goods for stocking.
The average time associated with receiving PO till
RS.2.3 Delivery Cycle delivery y/o install the product to the customer,
include billing process.
The average time associated with receiving RFQ till
RS.2.4 Delivery Cycle
RFQ
technical amd commercial proposal is sent to
customer.
The average time from the customer requires pulling
of equipment until they arrives at the warehouse and
are registered on the inventory system for tear down.

RS.2.7 Tear Down The average time associated with the teardown
Cycle Time process and tear down report is sent to customer .

The average time from reparation order is sent to PD

RS.2.8 Reparation
till repaired equipments are stocking and registered
Cycle Time
on inventory system as available.

ESPSCOR METRICS - INTERNAL FACING

CO.1.1 Total Supply The sum of the costs associated with the processes involved in
The sum of the costs associated with the processes
Chain Management CO.2.2 Cost to Source source: labor cost, automation cost, PPE cost, Sourcing GRC,
involved in the supply chain Inventory and Overhead cost
Cost (TSCMC)

CO.2.3 Material The total cost associated with buying and making purchased
materials available to the location : Material, transportation,
Landed Cost Customs, duties, taxes and tariffs cost

The cost of operating the supply chain processes. This includes labour, material,
CO.2.7 Cost of The total cost associated with systems failures and it
Cost management and transportation costs. A typical cost metric is the cost of goods
Returning is returned to workshp for tearing dond and repairing
sold.

CO.2.8 Cost of The total cost associated with shipment tha

Delivering equipments to customer locations

The amount of money, in relation equipment’s fail in

CO.2.9 Cost of
the warranty period, include cost materials, labor,
Warranty
etc.
The time it takes for an investment made to flow
AM.1.1 Cash to Cash AM.2.1 Days of sales The average number of days a business takes to
back into a company after it has been spent for raw
Cycle Time outstanding collect revenue after a sale has been made
material.

AM.2.2 Inventory the average number of days the company holds its
Days of Supply inventory before selling it.

The ability to efficiently utilize assets. Asset management AM.2.3 Days of the average time (in days) that a company takes to
strategies in a supply chain include inventory reduction and insourcing payable outstanding pay its bills and invoices to its trade creditors
Asset Management
vs. outsourcing. Metrics include: Inventory days of supply
and capacity utilization. which assesses the magnitude of investment relative
AM.1.3 Return on AM.2.6 Accounts The amount of purchased materials, labor and/or
to a company's working capital position versus the
Working Capital Payable conversion resources that must be paid.
revenue generated from a supply chain.
AM.2.7 Accounts
Money owed to a company by its debtors.
Receivable
The amount of inventory (stock) expressed in
AM.2.8 Inventory
dollars.
Supply Chain integration in Artificial Lift Company
based on SCOR Model

PROCESSES MAKE TO STOCK

 ESPSCOR METRICS SERVICE LEVEL FACING

Responsiveness

Assest management AM.1.1 Cash To Cash Cycle Time

AM.1.3 Return on Working Capital

Cost CO.1.1 Total Supply Chain Cost Management

CO.1.2 Cost of Good Sold
 sP2. Process Plan - Source

Hierarchy Department Responsible Issued Document Need Informations Description Metrics (KPI's) Metrics (KPI's) Description

sP2.1 Identify, Prioritize and Aggregate Product Sales & Applications Material Request - Forecast
Materials Requirements - Forecast
Requirements Department Spreadsheet
sP2.1.1 Generate Consolidate Bill of All the parts and materials required to
Planning Department Consolidate BOM's Spreadsheet
Materials's BOM's cover the forecast
sP2.2 Identify, Assess and Aggregate Product Inventory on hand, backlog, in transit Consolidate all spreadsheets in one
Planning Department
Resources Spreadsheet document
sP2.3 Balance Product Resources with Product All the parts and materials required to Match and cross the inventory and
Planning Department cover the forecast consolidate bill of material
Requirements
sP2.3.1 Generate Consolidate Bill of Material Request - to All the parts and materials required to
Planning Department
Materials's BOM's generate Purchase Order cover the forecast
sP2.3.2 Generate Purchase Order to International Purchase All the parts and materials required to RS.3.35 Identify Sources of Supply The average time associated with the
Purchasing Department identification of sources of supply
International Supplier Order cover the forecast RS.3.125 Select Supplier and
negotiate
sP2.3.3 Generate Purchase Order to All the parts and materials required to RS.3.35 Identify Sources of Supply The average time associated with the
Purchasing Department Local Purchase Order identification of sources of supply
International Supplier cover the forecast RS.3.125 Select Supplier and
negotiate
sP3. Process Plan Make

Hierarchy
sS1.1 Schedule Product Deliveries
sS1.2 Receive Product
sS1.3 Verify Product
sS1.4 Transfer Product
sS1.5 Authorize Supplier Payment
Hierarchy
sM1.1 Schedule Production Activities
sM1.2 Issue Material
sM1.3 Manufacture & Test
sM1.4 Package Product
sM1.5 Stage Product
sM1.6 Release Product to delivery
sM1.7 Waste / Surplus Management
sS1. Process - Source Stocked Product
Department Responsible Description Metrics KPI
RL.3.27 % Schedules Changed within Supplier's Lead Time
Scheduling and managing the execution of the individual deliveries RS.3.9 Average Days per Engineering Change
of product against an existing contract or purchase order. The
Sourcing Department RS.3.10 Average Days per Schedule Change
requirements for product releases are determined based on the
detailed sourcing plan or other types of product pull signals. RS.3.11 Average Release Cycle of Changes
RS.3.122 Schedule Product Deliveries Cycle Time
RL.3.18 % Orders/ Lines Processed Complete
RL.3.20 % Orders/ Lines Received On-Time To Demand Requirement
The process and associated activities of receiving product to
Sourcing Department RL.3.22 % Orders/ lines received with correct packaging
contract requirements.
RL.3.23 % Orders/ Lines Received with Correct Shipping Documents
RS.3.113 Receiving Product Cycle Time
RL.3.19 % Orders/ Lines Received Defect Free
RL.3.21 % Orders/ lines received with correct content
The process and actions required determining product conformance
Quality Department RL.3.24 % Orders/lines received damage free
to requirements and criteria.
RS.3.140 Verify Product Cycle Time
RL.3.25 % Product Transferred On-Time to Demand Requirement
The transfer of accepted product to the appropriate stocking
location within the supply chain. This includes all of the activities RL.3.26 % Product Transferred without Transaction Errors
Quality / Purchasing
associated with repackaging, staging, transferring and stocking RS.3.139 Transfer Product Cycle Time
Department
product. For service this is the transfer or application of service to AM.2.2 Inventory Days of Supply
the final customer or end user.
RS.3.8 Authorize Supplier Payment Cycle Time
The process of authorizing payments and paying suppliers for
Planning / Purchasing /
product or services. This process includes invoice collection,
Financing Department
invoice matching and the issuance of checks.
sM1. Process - Make to Stock
Department Responsible Description Metrics KPI
RL.3.49 Schedule Achievement
Given plans for the production of specific parts, products, RS.3.123 Schedule Production Activities Cycle Time
formulations, or service in specified quantities and planned
Planning Department AM.3.9 Capacity Utilization
availability of required sourced products or services, the scheduling
of the operations to be performed in accordance with these plans.
RS.3.49 Issue Material Cycle Time
The selection and physical movement of sourced/in-process AM.3.19 Packaging as % of total material
product (e.g., raw materials, fabricated components, subassemblies,
Warehousing Department
required ingredients, intermediate formulations (available code or
services) from a stocking or resource location
RL.3.36 Fill Rate
RL.3.55 Warranty and Returns
RL.3.56 Warranty Costs
RL.3.58 Yield (percent of products that pass throught test performance)
The series of activities performed upon sourced / in-process
products or services to convert it a lower state (raw or semi- RL.3.59 Yield Variability
Assembly Department finished) to a state of completion and greater value. The processes RS.3.4 Asset Turns (efficency of companies use of its assets in generating sales )
associated with the validation of product performance to ensure RS.3.101 Produce and Test Cycle Time
conformance to defined specifications and requirements.
AM.3.5 % of production materials reused
AM.3.6 % of products consisting of previously used components
AM.3.9 Capacity Utilization
AM.3.14 Hazardous materials used during production process as a %
RL.3.31 Compliance Documentation Accuracy
RL.3.55 Warranty and Returns
The series of activities that containerize completed products for RL.3.56 Warranty Costs
storage or sale to end-users. Within certain industries, packaging
Warehousing Department RL.3.58 Yield (percent of products that pass throught test performance)
may include cleaning or sterilization. Package is not applicable for
Services RS.3.4 Asset Turns (efficency of companies use of its assets in generating sales )
RS.3.142 Package Cycle Time
AM.3.9 Capacity Utilization
The movement of packaged products or services into a temporary RS.3.128 Stage Finished Product Cycle Time
Warehousing Department holding or waiting location to await movement to a delivery
location.
Activities associated with post-production documentation, testing, RL.3.1 # of complaints regarding missing environmental documentation
Quality Department or certification required prior to delivery of finished product or RL.3.2 # of recordkeeping related NOVs
service to customer. RS.3.114 Release Finished Product to Deliver Cycle Time
Activities associated with collecting and managing waste / surplus RL.3.57 Waste Processing Errors
Quality / Warehousing
produced during the value-add and test process including scrap RS.3.141 Waste accumulation time
Department
material,etc AM.3.15 Hazardous waste as % of total waste
 sD1. Process - Delivery Stocked Product

Hierarchy Department Responsible Description Metrics KPI

RS.3.100 Process Inquiry & Quote Cycle Time

CO.3.14 Order Management Costs
Receive and respond to general customer inquiries and requests for
sD1.1 Process Inquiry and Quote Sales Department
quotes

RL.3.33 Delivery Item Accuracy

sD1.2 Receive, Enter, and Validate Order
sD1.3 Reserve Inventory and Determine
Delivery Date
sD1.4 Consolidate Orders
sD1.5 Build Loads
Receive orders from the customer and enter them into a company's
order processing system. Orders can be received through phone, RL.3.34 Delivery Location Accuracy
Sales Department fax, or electronic media. 'Technically' examine orders to ensure an RL.3.35 Delivery Quantity Accuracy
orderable configuration and provide accurate price. Check the RS.3.94 Order Fulfillment Dwell Time
customer's credit. Optionally accept payment.
RS.3.112 Receive, Enter & Validate Order Cycle Time
RL.2.1 % of Orders Delivered In Full
RL.2.2 Delivery Performance to Customer Commit Date
Inventory (both on hand and scheduled) is identified and reserved
Sales Department RL.3.36 Fill Rate
for specific orders and a delivery date is committed and scheduled.
RS.3.94 Order Fulfillment Dwell Time
RS.3.116 Reserve Resources and Determine Delivery Date Cycle Time
RL.3.33 Delivery Item Accuracy
RL.3.34 Delivery Location Accuracy
Purchasing / Warehousing The process of analyzing orders to determine the groupings that RL.3.35 Delivery Quantity Accuracy
Department result in least cost/best service fulfillment and transportation. RS.3.18 Consolidate Orders Cycle Time
CO.3.14 Order Management Costs
CO.3.15 Order Deliver and / or Install Costs
RS.3.16 Build Loads Cycle Time
CO.3.14 Order Management Costs
Warehousing Department Transportation modes are selected and efficient loads are built. CO.3.15 Order Delivery and / or Install Costs

RS.3.117 Route Shipments Cycle Time

CO.3.14 Order Management Costs
Purchasing / Warehousing
sD1.6 Route Shipments Loads are consolidated and routed by mode, lane and location. CO.3.15 Order Delivery and / or Install Costs
Department

RL.3.16 % of suppliers meeting environmental metrics/criteria

CO.3.14 Order Management Costs
Purchasing / Warehousing Specific carriers are selected by lowest cost per route and
sD1.7 Select Carriers and Rate Shipments CO.3.15 Order Delivery and / or Install Costs
Department shipments are rated and tendered.

RS.3.108 Receive Product from Make/Source Cycle Time

The activities such as receiving product, verifying, recording RS.3.110 Receive Product from Source or Make Cycle Time
Purchasing / Warehousing product receipt, determining put-away location, putting away and
sD1.8 Receive Product from Source or Make CO.3.12 Indirect Cost Related to Production
Department recording location that a company performs at its own warehouses.
May include quality inspection.

RL.3.36 Fill Rate

The series of activities including retrieving orders to pick, RS.3.96 Pick Product Cycle Time
Purchasing / Warehousing determining inventory availability, building the pick wave, picking
sD1.9 Pick Product CO.3.12 Indirect Cost Related to Production
Department the product, recording the pick and delivering product to shipping
in response to an order.

RL.3.4 % correct material documentation

The activities such as sorting / combining the products, packing / RS.3.95 Pack Product Cycle Time
Purchasing / Warehousing
sD1.10 Pack Product kitting the products, paste labels, barcodes etc. and delivering the CO.3.12 Indirect Cost Related to Production
Department
products to the shipping area for loading.

RL.2.2 Delivery Performance to Customer Commit Date

RL.2.3 Documentation Accuracy
RL.3.31 Compliance Documentation Accuracy
RL.3.33 Delivery Item Accuracy
The series of tasks including placing/loading product onto modes
of transportation, and generating the documentation necessary to RL.3.34 Delivery Location Accuracy
sD1.11 Load Vehicle and Generate Shipping Purchasing / Warehousing
meet internal, customer, carrier and government needs. Shipping RL.3.35 Delivery Quantity Accuracy
Documents Department
documentation includes the invoice. Optionally verify customer RL.3.43 Other Required Documentation Accuracy
credit.
RL.3.45 Payment Documentation Accuracy
RL.3.50 Shipping Documentation Accuracy
RS.3.51 Load Product & Generate Shipping Documentation Cycle Time
CO.3.12 Indirect Cost Related to Production
RL.2.1 % of Orders Delivered In Full
RL.2.2 Delivery Performance to Customer Commit Date
RL.3.33 Delivery Item Accuracy
Purchasing / Warehousing RL.3.34 Delivery Location Accuracy
sD1.12 Ship Product The process of shipping the product to the customer site.
Department RL.3.35 Delivery Quantity Accuracy
RS.3.126 Ship Product Cycle Time
CO.3.15 Order Delivery and / or Install Costs
CO.3.12 Indirect Cost Related to Production
 sD1. Process - Delivery Stocked Product

Hierarchy Department Responsible Description Metrics KPI

RL.2.1 % of Orders Delivered In Full

RL.2.2 Delivery Performance to Customer Commit Date
RL.2.4 Perfect Condition
RL.3.32 Customer Commit Date Achievement Time Customer Receiving
The process of receiving the shipment by the customer (either at RL.3.33 Delivery Item Accuracy
sD1.13 Receive and Verify Product by customer site or at shipping area in case of self-collection) and
Field Services Department RL.3.34 Delivery Location Accuracy
Customer verifying that the order was shipped complete and that the product
meets delivery terms. RL.3.35 Delivery Quantity Accuracy
RL.3.41 Orders Delivered Damage Free Conformance
RL.3.42 Orders Delivered Defect Free Conformance
RS.3.102 Receive & Verify Product by Customer Cycle Time
RS.3.103 Receive and Verify Product Cycle Time
RL.2.4 Perfect Condition
When necessary, the process of preparing, testing and installing the RL.3.12 % Of Faultless Installations
sD1.14 Install Product Field Service Department product at the customer site. The product is fully functional upon
completion. RS.3.46 Install Product Cycle Time

RL.2.3 Documentation Accuracy

A signal is sent to the financial organization that the order has been RL.3.11 % of Faultless Invoices
shipped and that the billing process should begin and payment be RS.3.48 Invoice Cycle Time
sD1.15 Invoice Billing Department received or be closed out if payment has already been received.
Payment is received from the customer within the payment terms CO.3.14 Order Management Costs
of the invoice.

sD1.16 Receive and Verify product in field Field Service Department


Hierarchy
sDR2.1 Authorize MRO Product Return
sDR2.2 Schedule MRO Return Receipt
sDR2.3 Receive MRO Product
sDR2.4 Transfer MRO Product
sD1. Process - Delivery Stocked Product
Department Responsible Description Metrics KPI
RS.3.7 Authorize MRO Product Return Cycle Time
The process where a service provider receives an MRO product
return authorization request from a customer, determines if the item
can be accepted for MRO and communicates their decision to the
customer. Accepting the request would include negotiating the
conditions of the return with the customer, including authorizing
return replacement or credit. Rejecting the request would include
providing a reason for the rejection to the customer.
RS.3.121 Schedule MRO Return Receipt Cycle Time
The process where the service provider evaluates the MRO service
requirements including negotiated conditions and develops a
schedule that tells the Customer when to ship the part. The
scheduling activity would also inform Receiving when to expect
the shipment and where to send the part, for induction or storage,
upon receipt.
RS.3.106 Receive MRO Product Cycle Time
The process where the service provider receives and verifies the
returned MRO item against the return authorization and other
documentation and prepares the item for transfer.
RS.3.138 Transfer MRO Product Cycle Time
The process where the service provider transfers the MRO product
to the appropriate process to implement the disposition decision.

Hierarchy
sS1.1 Schedule Product Deliveries
sS1.2 Receive Product
sS1.3 Verify Product
sS1.4 Transfer Product
sS1.5 Authorize Supplier Payment
Hierarchy
sM1.1 Schedule Production Activities
sM1.2 Issue Material
sM1.3 Manufacture & Test
sM1.4 Package Product
sM1.5 Stage Product
sM1.6 Release Product to delivery
sM1.7 Waste / Surplus Management
sS1. Process - Source Stocked Product
Department Responsible Description Metrics KPI
RL.3.27 % Schedules Changed within Supplier's Lead Time
Scheduling and managing the execution of the individual deliveries RS.3.9 Average Days per Engineering Change
of product against an existing contract or purchase order. The
Sourcing Department RS.3.10 Average Days per Schedule Change
requirements for product releases are determined based on the
detailed sourcing plan or other types of product pull signals. RS.3.11 Average Release Cycle of Changes
RS.3.122 Schedule Product Deliveries Cycle Time
RL.3.18 % Orders/ Lines Processed Complete
RL.3.20 % Orders/ Lines Received On-Time To Demand Requirement
The process and associated activities of receiving product to
Sourcing Department RL.3.22 % Orders/ lines received with correct packaging
contract requirements.
RL.3.23 % Orders/ Lines Received with Correct Shipping Documents
RS.3.113 Receiving Product Cycle Time
RL.3.19 % Orders/ Lines Received Defect Free
RL.3.21 % Orders/ lines received with correct content
The process and actions required determining product conformance
Quality Department RL.3.24 % Orders/lines received damage free
to requirements and criteria.
RS.3.140 Verify Product Cycle Time
RL.3.25 % Product Transferred On-Time to Demand Requirement
The transfer of accepted product to the appropriate stocking
location within the supply chain. This includes all of the activities RL.3.26 % Product Transferred without Transaction Errors
Quality / Purchasing
associated with repackaging, staging, transferring and stocking RS.3.139 Transfer Product Cycle Time
Department
product. For service this is the transfer or application of service to AM.2.2 Inventory Days of Supply
the final customer or end user.
RS.3.8 Authorize Supplier Payment Cycle Time
The process of authorizing payments and paying suppliers for
Planning / Purchasing /
product or services. This process includes invoice collection,
Financing Department
invoice matching and the issuance of checks.
sM1. Process - Make to Stock
Department Responsible Description Metrics KPI
RL.3.49 Schedule Achievement
Given plans for the production of specific parts, products, RS.3.123 Schedule Production Activities Cycle Time
formulations, or service in specified quantities and planned
Planning Department AM.3.9 Capacity Utilization
availability of required sourced products or services, the scheduling
of the operations to be performed in accordance with these plans.
RS.3.49 Issue Material Cycle Time
The selection and physical movement of sourced/in-process AM.3.19 Packaging as % of total material
product (e.g., raw materials, fabricated components, subassemblies,
Warehousing Department
required ingredients, intermediate formulations (available code or
services) from a stocking or resource location
RL.3.36 Fill Rate
RL.3.55 Warranty and Returns
RL.3.56 Warranty Costs
RL.3.58 Yield (percent of products that pass throught test performance)
The series of activities performed upon sourced / in-process
products or services to convert it a lower state (raw or semi- RL.3.59 Yield Variability
Assembly Department finished) to a state of completion and greater value. The processes RS.3.4 Asset Turns (efficency of companies use of its assets in generating sales )
associated with the validation of product performance to ensure RS.3.101 Produce and Test Cycle Time
conformance to defined specifications and requirements.
AM.3.5 % of production materials reused
AM.3.6 % of products consisting of previously used components
AM.3.9 Capacity Utilization
AM.3.14 Hazardous materials used during production process as a %
RL.3.31 Compliance Documentation Accuracy
RL.3.55 Warranty and Returns
The series of activities that containerize completed products for RL.3.56 Warranty Costs
storage or sale to end-users. Within certain industries, packaging
Warehousing Department RL.3.58 Yield (percent of products that pass throught test performance)
may include cleaning or sterilization. Package is not applicable for
Services RS.3.4 Asset Turns (efficency of companies use of its assets in generating sales )
RS.3.142 Package Cycle Time
AM.3.9 Capacity Utilization
The movement of packaged products or services into a temporary RS.3.128 Stage Finished Product Cycle Time
Warehousing Department holding or waiting location to await movement to a delivery
location.
Activities associated with post-production documentation, testing, RL.3.1 # of complaints regarding missing environmental documentation
Quality Department or certification required prior to delivery of finished product or RL.3.2 # of recordkeeping related NOVs
service to customer. RS.3.114 Release Finished Product to Deliver Cycle Time
Activities associated with collecting and managing waste / surplus RL.3.57 Waste Processing Errors
Quality / Warehousing
produced during the value-add and test process including scrap RS.3.141 Waste accumulation time
Department
material,etc AM.3.15 Hazardous waste as % of total waste