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Fluent in English (writing and reading). Easily adapts to dynamic changes. In depth and extensive
understanding and experience with Information Technology and Virtual Instructor Led Training.
Willing to be trained and to learn, if required by the job.

Core Qualifications:
- Strong IT and vILT related background. 5yrs+ combined extensive experience.
- Advanced analytical and problem-solving skills.
- Team player.
- Flexible.
- Always thirsty for knowledge.
- Can work under pressure. Meets deadlines.
- Shares best practices and resolutions to team-mates, if needed.
- Easily adapts to rapid changes.

Experiences:

Company Name
-Position / Title
-October 15, 2018 – June 28, 2019
-Provides onsite IT support to Figari Employees and its clients.
-Task in deployment and set up of client’s hardware during their start-up operations.
-Assists Infra engineers whenever it is needed and required.
-Provides IT analysis for Figari and its clients whenever it is needed.
-Hardware / software procurement via 3rd party vendors.

Company Name
-Position / Title
-November 23, 2016 to July 16, 2018
-Provides virtual administration / management of virtual classrooms and virtual training
rooms in Adobe Connect or Webex.
-Provides in class technical support inside virtual classrooms in Adobe Connect or Webex.
-Basic to intermediate content editing / correction of client’s classroom decks.
-Basic invoicing for clients.
-Managing of client’s multimedia contents.
Company Name
-Position / Title
-September 2015 to August 2016
-Freelance game beta / alpha testing for indie game developers
-Engaged in community game mods. Provides review if the mods can be integrated in the
game release.
-Provides game technical reviews about known and unknown bugs.
-Provides game technical testing to clients.
-Follows QA priority guidelines.

Company Name
-Position / Title
-Up until June 30, 2015
-Provides 2nd level of IT support for Corporate and remote employees.
-Assists other upper level support tiers in gathering outage data and possible workarounds.
-In charge of IT related onboarding process.

Company Name
-Position / Title
-September 5, 2011
-provides 1st level of IT support for all global employees.
-First line of contact for IT related issues.

Educational Background:
School / College University
2006- 2009
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