QUEUE MANGEMENT SYSTEM

Team Members:
1.HARSHIT PATHAK
2.HRITIK KARMA
3.ISHA JAIN
4.KESHAV SUMAN
5.KRATIKA PATIDAR

SUBMITTED TO :
DEPARTMENT OF INFORMATION TECHNOLOGY
Project Presentation Outline

• Abstract
• Project Objectives
• Introduction
• Problem Statement
• Survey of Existing Systems
• Solution Proposed
• Limitations
• Future Scope
• Conclusions
Abstract

Modern technology aims at making people’s life easier .Being in highly crowded places
like banks shopping malls ,airports etc it is difficult to manage crowd .To reduce the
problem faced by people in managing crowd we have brought up with a queue
manangement sysytem with the help of crowd counting through AI. The main objective
of this work is to allow and restrict only limited number of persons per queue which
enables smooth functioning of queue and also it reduces visitor’s long waiting time
Project Objectives

► To develop a system
a. to help mangement and staff dealing with customer at crowded
premises.
b. to make customers more relaxed and provide a better
environment.
c. to smoothen queue flow and increase efficiency of queue
management.
Introduction of the Project:

Waiting time is one of the most commonly cited reasons why people
become frustrated with their experience .So far places like banks ,airports
,hospitals,railway ticket counter ,food court ,shopping malls etc need to
improve their queue management system to improve their customer
experience.
Accurate people counting data helps in palnning and optimizing staff and
other store operations .many public organizations use people counting for
tracking visitors traffic.
Queue management sysytem help to enhence customer experience at
retail ,banks,airports,security ,government servicesetc.Queue
mamagement system enables managers to improve efficiency and
reduce costs.By counting people at entrances or queue areas predictive
algorithms provide advance notice on how many service points will be
needed to ensure quality customer service .
The Problem Statement

Large crowd gathering and their poor mangement by the concerned premises
leads to customers going at other places because of the huge amount of time
they have to wait for their service.
Survey of Existing Systems

Queue Management system using Os scheduling concept :

Characteristics- In earlier time ,it was highly usable concept for managing
long queues
Disadvantage- nowadays it is totally outdated because this system work on
scheduking of process according to arrival time , so if any interruption or
technical issue comes during scheduling of task so the whole queue
management system get disturbed
Survey of Existing Systems…..

Queue Management System using Ai:

Characteristics- was designed by one of the dubai company to managing
queues t various places
Limitations- It is highly cost effective system ,not easy to use it everywhere ,as
well as there is requirement of highly skilled person to operate this system
Token based queue management using android -
Characteristics- In this system Customers have no longer need to wait in long
queues for getting services
Disadvantage- sometimes it happens that customer takes the token but due
to some reason at the time of getting their services he/she is unavailable.
So,in this scnerio it is difficult task for this to switch over next customer easily.
Solution Proposed

Queue management system is basically a AI based model that help us to reduce

waiting time of customer, as well as it will also help in improving sevice quality,by
using it crime rates also get reduce up to an extend .
This project revolves around Artificial Intelligence. This work is divided into three
subsystems, namely humans detection, count them and then arrange them in a
proper queues by using ai and algorithms . The camera detect the frames and then
count number of visitors arrive at a time using frame rates per sec and then arrange
them in queue by using AI technique.
Limitations

The assumption of queuing theory may be too restrictive to be able to model real world
situations exactly.mathematical model also assume infinte number of customers,infinite
queue capacity or constant
In highly rushed areas sometimes it feels difficulty to count and manage each and
everyone properly.
frame rates are not high enough ,it will take some time in detetection and counting process
 Conclusion

This project deals with design and development of queue management system
which starts with queue management itself which is very crucial to broaden the
horizon of this project.Queue management gives benifits to either the customer or
the service providers itself.
Future Scope

● This Queue management system will reduce the waiting time of customer
● give flexibility in dealing with customers
● it will increase service reliability as customer are treted faily and efficient.
● In highly crowded areas by using this system we can help in reducing
crime rates
● In future we can make it voice based queue management system , as
the name itself defines in this system all the queues will get manage on
the basis of voice (sytem will instruct customers )
● we can use it at various places like in shopping malls,restaurants
,canteens,Hospitals, Banks ,etc.
 Thank You
A sincere thanks to Mr. Ronak Jain sir who guided us in this project and also give his
valuable ideas.