Listening Section1

IELTS LISTENING SECTION 1
A sample section from Cambridge IELTS 9 test 1
SECTION 1 (track 1)
Questions 1-10
Complete the notes below. Write NO MORE THAN THREE WORDS AND/OR A
NUMBER for each answer
JOB ENQUIRY
Example
 Work at:…… a restaurant……
 Type of work: 1………………………

 Number of hours per week: 12 hours
 Would need work permit
 Work in the: 2…………………… branch
 Nearest bus stop: next to 3……………………
 Pay: 4 …………………… an hour
 Extra benefits:
- a free dinner
- extra pay when you work on 5……………………
- transport home when you work 6. ……………………
 Qualities required:
- 7……………………
- ability to 8……………………
 Interview arranged for: Thursday 9…………………… at 6 p.m.

 Bring the names of two referees
 Ask for: Samira 10……………………
UNIT 1: NAME AND NUMBER (Part 1)
Listening carefully
A- NUMBER
Exercise 1 (Track 1.2) (act 2-p.8): Listen to the tape. You will hear seven numbers. Circle
the number you hear
1 12 20 22
2 109 119 190
3 33 13 30
4 1001 1010 1100
5 70 7 17
6 150 115 151
7 1509 1559 1590
Exercise 2 (track 1.3)(Act 3 –p.8): Listen to the prize in a lottery. What were the winning
numbers? Circle the correct number for each prize.
Seventh prize 151 150 115
Sixth prize 1707 1770 1777
Fifth prize 91 19 90
Fourth prize 390 309 319
Third prize 55 53 59
Second prize 1990 1999 1099

First prize 14 40 44
Exercise 3 (track 1.4)(Act 2-p.9): You will hear nine telephone numbers. Tick the numbers
you hear
1  313557 4  0509 23092 7  058 90 789

 313597  0519 23092  068 91 789
2  743678 5  0457 64332 8  335278

 743670  0457 64323  335279
 339279
3  01 800 7689 6  041 914 5389 9  0425 5781

 01 808 7680  041 904 5308  0425 5718
 01 808 7688  041 940 5388
Exercise 4 (track 1.5): Listen to people asking Directory Enquiries for telephone numbers
for the places below. Write down the correct numbers.
John Radcliffe Hospital ....Oxford 64711............................................................................
Odeon Cinema ..................................................................................................................
Shangri-la Restaurant.........................................................................................................
London University ............................................................................................................
County Hall ......................................................................................................................
British Airways .................................................................................................................
Exercise 5 (track 1.6)(act 1- p.10): Activity 1 Listen to people asking for the addresses of
these places. Tick the correct address.
1 American Express  890 Mount Street
 819 Mount Street
 89 Mount Street
2 Asia Pacific Travel  123 Waterloo Road
 103 Waterloo Road
 13 Waterloo Road
3 Black and Decker  603 Holloway Road
 623 Hollow Way
 623 Holloway Road
4 Gulf House  2 Portman Square, W1
 2 Portman Street, W1
 2 Portman Street, W11
5 Pan American  193 Piccadilly
 153 Piccadilly
 139 Piccadilly
6 Eastman Dental Hospital  256 Grayson Road
 265 Grays Inn Road
 256 Grays Inn Road
Exercise 6 (track 1.7)(act 2-p.11): Listen to people giving their addresses. Complete the
missing information.
1 ..........3/3.... Cumberland Avenue.
2 ........................ University Drive, flat.... ..............
3 ......................... Wellington Street.
4 .........................Grant Street.........................
5 ........................ Judd Street, flat..........................

B- NAME
Exercise 1(track 1.8) (act 5 –p.13): Listen to people opening bank accounts. Write down
their names.
first name surname
1………………………………………………..
. ………………………………………………...
2………………………………………………..
. ………………………………………………...
3………………………………………………..
. ………………………………………………...
4………………………………………………..
. ………………………………………………...
5………………………………………………..
. ………………………………………………...
6………………………………………………..
. ………………………………………………...
7………………………………………………..
. ………………………………………………...
8………………………………………………..
. ………………………………………………...
Exercise 2 (track 1.9) (Act 6 – p.13): Listen. Did the blank clerk write down these people’s
names correctly? Put a tick beside the names if they are spelled correctly. Correct the name
with the wrong spelling.
first name surname
1……………Jesse Bowman…………  ………………………………………………...

2……………Trisha Everette…………  ………………………………………………...
3……………Seichi Shimamoto………  ………………………………………………...
4……………Karla Messtenza…………  ………………………………………………...
5……………Dorothy Hazzard………  ………………………………………………...
6……………Fernando Gomez…………  ………………………………………………...
7……………Ronald Cohen……………  ………………………………………………...
8……………Bradley Metcalf…………  ………………………………………………...
Exercise 3 (Track 1.10): (act 7 – p.14) What are these people’s titles (e.g. Ms, Mrs, Miss,
Mr, or Dr) and initials (e.g. J C)? Listen and complete the guest register for a hotel.
1. ………………… ………………… Agrabanti

2. ………………… ………………… Foster
3. ………………… ………………… Corpuz
4. ………………… ………………… Kato
5. ………………… ………………… Blackburn
6. ………………… ………………… Chun
7. ………………… ………………… Lange
8. ………………… ………………… Corrigan
Exercise 4 (Track 1.11): (act 1- p.15) You will hear the names of some British counties.
Tick the counties you hear.
5. Lincolnshire
1. Berkshire Leicestershire
Buckinghamshire Lancashire
6.2. Cambridgeshire
Merseyside
7. Cornwall
Strathclyde
Tayside
8.4. West
GwentGlamorgan
Staffordshire
West
KentMidlands
3. Devon
Durham
Dorset
Exercise 5 (Track 1.12)(act 2-15): These people are American. Where are they from?
Listen and tick the correct state.
1 Pueblo Kansas 5 Harrisburg West Virginia
Colorado Indiana
Utah Pennsylvania
2 Wayne Ohio 6 Great Falls Arizona
Illinois New Mexico
Indiana California
3Springfield Illinois 7 Great Falls North Dakota
Indiana Montana
Iowa Wyoming
4 Birmingham Georgia 8 Salem Oregon
Alabama Washington
Mississippi Idaho
Exercise 6 (Track 1.13): (Act 3-16) Where are these people living now? Listen and tick the
correct city or country.
1 London 5 Barcelona
Manchester Madrid
2 Paris 6 Italy
New York France

3 Tokyo 7 Mexico
Hong Kong Ecuador
4 Dallas 8 Cambridge
St Louis Oxford
C. TIME
Exercise 1 (Track 1.14): (act 3-p.18) Listen to people asking when the flights below arrive.
Write down the arrival times using the twenty-four hour clock.
Flight no. Arrival time Flight no. Arrival time
1 TW218 7.45 5 A115
2 BA13 6 AF35
3 AF409 7 SK70
4 LH68 8 BA502
Exercise 2 (Track 1.15): (act 4-p.18)Listen to people telephoning an office to speak to

people below. Write down the time when each person will return. It is now 10 a.m. If the
operator says, ‘He’ll be back in an hour.’ write 11.00.
Returning at Returning at
Mr Day ……………………………….. Mrs Ginatti ………………………………..
Ms Lewis ……………………………….. Mr Frank ………………………………..
Mr Grant ……………………………….. Ms Taylor ………………………………..
Exercise 3 (Track 1.16): (act 4-p.20)Listen to these people saying when they were born.
Write down the dates. For example, if you hear , ‘I was born on the 28 th of July, 1953.’
write 28/7/53.
1 .……………6/6/39……………………… 4 ……………………………………………
2 ……………………………………… 5 ……………………………………………
3 ……………………………………… 6 ……………………………………………
Exercise 4 (Track 1.17): (act 6-p.20) How long have these people been in Britain? Listen
and write the number of weeks, months, or years thy have been here.
1. ……………………………………… 4. ………………………………………
2. ……………………………………… 5. ………………………………………
3. ……………………………………… 6. ………………………………………
A- NAME AND PLACES
Part One: The Letters of the Alphabet

Exercise 1 (Track 2.01.MP3)
A. Listen to the recording and repeat these letters after the speaker.
Capital letters: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Small letters: a b c d e f g h i j k l m n o p q r s t u v w x y z
B. Listen to the recording and write down the letters.
1____________ 2____________ 3____________ 4____________ 5____________
6____________ 7____________ 8____________ 9____________ 10___________
11___________ 12___________ 13___________ 14___________ 15___________
16___________ 17___________ 18___________
C. Circle the letters you hear.
B P E D G
K F M X I
A H N Z V
C J L O W
R T U Y S
Exercise 2 Common abbreviations (Track 2.02.MP3)
Listen to some common abbreviations and write them down in the spaces provided. Do you
know what each one stands for?
1____________ 2____________ 3____________ 4____________ 5____________
6____________ 7____________ 8____________ 9____________ 10___________
Exercise 3. Names of places (Track 2.03.MP3)
Listen to the names of the places and write them down. Do you know where these places
are in Britain?
1____________ 2____________ 3____________ 4____________ 5____________
6____________ 7____________ 8____________ 9____________ 10___________
11___________ 12___________ 13___________ 14___________ 15___________
16___________ 17___________ 18___________ 19___________ 20___________
Part Two Getting to Know Each Other

Listen to the conversations and answer the questions.
1. A: What's Joseph's last name?
B: His last name is ___________
2. A: Sorry, what's your name again?
B: OK, my first name is ___________and my last name is spelled _______________________
3. A: Excuse me, what's her name?
B: _______________________, and her last name is spelled _______________________

4. A: What is Ms. Smith's first name?
B: It's spelled _______________________
5. A: Who is the man in the middle?
B: He is my friend, _______________________
A: Where is he from?
B: He is from _______________________
Notes
Last name = Family name = surname First name = given name
Task A
Look at the map of Britain. Please listen and write down the people's names next to the
place where they come from.
Task B
Listen to the recording again and fill in each blank with a proper name.
1. __________________________________ comes from Edinburgh.
2. __________________________________ comes from Newcastle.
3. __________________________________ is from Liverpool.
4. __________________________________ is from Glasgow.
5. __________________________________ is from Cardiff.

6. __________________________________ teaches in London.
7. __________________________________ comes from Manchester University.
8. __________________________________ is from Belfast.
9. __________________________________ is from Nottingham University.
10. _________________________________ is from Cambridge University.
Notes
1. Edinburgh is the capital of Scotland and it's the centre of government and commercial life.
The famous castle and international festival attract thousands of visitors.
2. Glasgow, Aberdeen and Dundee are the chief cities in Scotland.
3. Aberdeen is Scotland's chief fishing port.
4. Cardiff, Swansea and Newport are the chief urban centres in Wales.
5. Belfast is the centre of Northern Ireland.
Exercise 3 What is your subject? (Track 2.06.MP3)
Listen to the self-introductions and complete the information about each person.
Name Where from Subject
Charles Leads Music
Liz
Chris
Paulo
Exercise 4 Introducing yourself (Track 2.07.MP3)

Listen to some self-introductions and complete the information about each person.
1.
Name __________________________
What does she do? __________________________
Where is she from? __________________________
What sport does she like? __________________________
How often? __________________________
2.
Name __________________________
What does he do? __________________________
Where is he from? __________________________
What does he like? __________________________
Where does he work? __________________________
Where does he go at weekends? __________________________
3.
Name __________________________
What does he do? __________________________
How often does he work? __________________________
Where does he plan to go? __________________________
When does he plan to go? __________________________

4.
Name __________________________
What does she do? __________________________
Where does she work? __________________________
Where does she plan to go? __________________________
How long does she work on Sundays? __________________________
5.
Name __________________________
What does she do? __________________________
Where is she from? __________________________
What does she like to do after work? __________________________
6.
Name __________________________
What does he do? __________________________
Where is he from? __________________________
What does he like? __________________________
How many children does he have? __________________________
7.
Name __________________________
What does she do? __________________________
Where is she from? __________________________
Where does she work? __________________________
What does she like? __________________________
What's her favourite one? __________________________
8.
Name __________________________
Where is he from? __________________________
What does he do? __________________________
Where does he work? __________________________
What does he like? __________________________
What kind of sport does he like? __________________________
How often? __________________________
Exercise 5. Are you from Australia? (Track 2.08.MP3)
Listen to the conversation carefully. Fill in the table below as you listen.
Name Country Subject
Rich
Maria
Listen to the conversations and complete the information about each person.
1.
First Name ____________Linda________________
Last Name _________________________________
Country _________________________________
Subject _________________________________
2.
First Name _____________Joseph______________
Last Name _________________________________
Country _________________________________
Subject _________________________________
3.
First Name _________________________________
Last Name _____________Marclain_____________
Country _________________________________
Subject _________________________________
Exercise 7 The maps of some countries (Track 2.10.MP3)

Task A
Look at the maps of some countries. Listen to the recording and write down the people's
names next to the country where they come from.
Task B
Listen to the conversations again and fill in the forms below.
1.
Ms. Hee ________________________________________
First name ________________________________________
Country ________________________________________
Nationality ________________________________________
2.
Mr. Smith ________________________________________
First name ________________________________________
Country ________________________________________
Nationality ________________________________________
3.
Surname ________________________________________
First name ________________________________________
Country ________________________________________
Language ________________________________________
When to use computer ________________________________

4.
Last name ________________________________________
First name ________________________________________
Country ________________________________________
Nationality ________________________________________
5.
Last name ________________________________________
First name ________________________________________
Country ________________________________________
Nationality ________________________________________
Listen to the conversation carefully. Fill in the table below as you listen.
Name Where from Subject
Ann
Shirley
Linda
B-NUMBER
PART ONE CARDINALS

Exercise 1 Number dictation (Track 2.14.MP3)
Listen to the following numbers and write them down.
_______ _______ _______ _______ _______ _______ ______
_______ _______ _______ _______ _______ _______ ______
Exercise 2 Ticking the numbers you hear (Track 2.15.MP3)
You will hear someone reading the numbers in the box. Some of them are correct, and some are
not. When the number is correct, put a tick (✓) by it. If it's wrong, put a cross (x). Look at the
box below and listen to the recording.
5 53 99
14 27 62
36 11 74
52 96 50
19 88 12
27 45 33
78 77 49
Exercise 3 Which number is it? (Track 2.16.MP3)
______________________________________________________________________________
Exercise 4 in the recording. When you hear a number that is in the box, draw a cross (x)
next to the number. One of the numbers in the box is not in the recording. Which number
is it? Now listen to the following numbers.
6 96 49 11 13 78
19 18 57 83 24 75
64 51 25 33 22 91
Put your answer here: ____________________________
Exercise 4 Number practice (Track 2.17.MP3)
Listen carefully and write the numbers in the blanks. Write the numbers in figures, not
words.
1. The sweater costs ____________________ pounds.
2. Tom bought ____________________ books yesterday.
3. Mary is ____________________ years old.
4. Janet was ____________________ minutes late.
5. There are ____________________ students in my class.
6. My grandfather has ____________________ grandchildren.
7. Bill wears size ____________________.
8. The temperature was ____________________ °C yesterday.
9. The train arrived at ____________________ o'clock.
10. I got ____________________ on my English test.
Exercise 5 (Track 2.18. MP3)

Listen carefully and circle the correct numbers.
1. The student from New York bought (50 - 15) new books last week.
2. My uncle George lives at (13 - 30) King's Road.
3. Mr. Johnson was (40 – 14) minutes late for his lecture.
4. It took (16 - 60) hours to finish his work.
5. Mary finished the test in (17 - 70) minutes.
6. My friend Alan lost (19 - 90) pounds on the first day of class.
7. I paid (80 – 18) pounds for that coat.
8. He lives at (5062 - 1562) Green Street, York.
9. Her address is (3040 – 1340) Farm Street, Brighton.
10. We bought (14 - 40) CDs last month.
Notes
100 one hundred, or a hundred
200 two hundred 212 two hundred and twelve
300 three hundred 338 three hundred and thirty-eight
400 four hundred 402 four hundred and two
500 five hundred 509 five hundred and nine
600 six hundred 627 six hundred and twenty-seven
700 seven hundred 741 seven hundred and fifty-three
800 eight hundred 853 eight hundred and fifty-three
900 nine hundred 999 nine hundred and ninety-nine

1. In Britain, we use a comma (,) not a point (.) for thousands and millions. This is different
from the system in some other countries.
2. The numbers 1100, 1200, 1300, 1400, 1500, 1600, 1700, 1800, 1900 are sometimes said as
eleven hundred, twelve hundred, thirteen hundred, etc.
Exercise 6 (Track 2.19. MP3)
Listen to the following numbers and repeat them after the speaker.
201 324 109 414 240 634 523 744 599 717
Exercise 7 Circulation of British newspapers (Track 2.21. MP3)
Listen to the recording and write down the numbers in the correct rows.
Name Circulation (Feb. - July 1994)
The Observer
The Independent
The Guardian
Financial Times
Sunday Express
Daily Express
The Sun
Daily Mirror
Listen to the recording and write down the numbers in the correct columns.
Airport Miles Km Passengers per year

Heathrow
Gatwick
Exercise 11 Practical problem-solving (Track 2.23.MP3)
Write the numbers. How fast can you figure out the answers? Try to write the answers
before you hear them.
Example:
1. 23 + 47 = 70
2. _______________ 8. _______________
3. _______________ 9. _______________
4. _______________ 10. _______________
5. _______________ 11. _______________
6. _______________ 12. _______________
7. _______________
Notes
Addition: Subtraction:
3+2=5 5-3=2
3 plus 2 is 5 5 minus 3 is 2
3 and 2 is (makes) 5 Subtract 3 from 5, the difference is 2 (the answer is 2)
Take 3 away from 5, the answer is 2
Multiplication Division
5 x 2 = 10 10 : 2 = 5
5 times 2 is 10 10 divided by 2 is 5
Multiply 5 by 2, the answer is 10

PART TWO ORDINALS
The numbers used to indicate position or order in a list are called ordinal numbers: 1st, 2nd,
3rd, 4th, etc. (24.MP3)
Exercise 1 Reading the ordinal numbers (Track 2.25.MP3)
Read the following ordinal numbers after the speaker.
1. first 1st 14. fourteenth 14th 27. twenty-seventh 27th
2. second 2nd 15. fifteenth 15th 28. twenty-eight 28th
3. third 3rd 16. sixteenth 16th 29. twenty-ninth 29th
4. fourth 4th 17. seventeenth 17th 30. thirtieth 30th
5. fifth 5th 18. eighteenth 18th 31. fortieth 40th
6. sixth 6th 19. nineteenth 19th 32. fiftieth 50th
7. seventh 7th 20. twentieth 20th 33. sixtieth 60th
8. eight 8th 21. twenty-first 21th 34. seventieth 70th
9. ninth 9th 22. twenty-second 22th 35. eightieth 80th
10. tenth 10th 23. twenty-third 23th 36. eightieth 90th
11. eleventh 11th 24. twenty-fourth 24th 37. one hundredth 100th
12. twelfth 12th 25. twenty-fifth 25th 38. one thousandth 1000th
13. thirteenth 13th 26. twenty-sixth 26th
Exercise 2 Ordinal number dictation (Track 2.26. MP3)
Listen to the recording and write down the numbers you hear. Write the numbers in
words.
1. ______________ 2. ______________ 3. ______________ 4. ______________
5. ______________ 6. ______________ 7. ______________ 8. ______________
9. ______________ 10. ______________ 11. ______________ 12. ______________
13. ______________ 14. ______________ 15. ______________

Listen carefully and circle the correct numbers.
1. My office is on the (6th – 5th) floor.
2. The team from Shanghai won the (1st – 4th) place in the tennis match.
3. Jim was the (22nd – 27th) in the last marathon race.
4. Mary's birthday is on the (25th – 29th) of September.
5. Our seats are in the 21st – 23rd) row. .
6. The meeting will be on the (3rd – 1st) of April.
7. The theatre is on the (15th – 50th) Street.
8. People celebrated the (45th – 55th) anniversary of the school last year.
9. Alaska was the (5th – 50th) state in America.
10. The final exam is on the (25th – 26th) of June.
Notes
The numeral system we use is called the Arabic numerals: 1, 2, 3, 4, etc. The numbers used to
count the objects in a group are called cardinal numbers: 1, 2, 3, etc. Those used to indicate
position or order in a list are called ordinal" numbers: 1st 2nd 3rd 4th etc.
The odd numbers are those that cannot be divided exactly by two: 1, 3, 5, 7, 9, etc. The even
numbers are those divided exactly by two: 2, 4, 6, 8, 10, etc
PART THREE DECIMAL FRACTIONS
In decimal fractions, an “O” has two names. If it comes before the decimal point, it's called
naught; after the point, it's pronounced oh. Numbers before the decimal point are said
normally: one, two, ten, thirteen, twenty-four, two hundred, etc. After the point, we say each
number by itself; we don't say hundred, thousand, etc., e.g. 1.23, we say one point two three.
(28.MP3)
Look at the notes:
0.1 naught point one
0.01 naught point oh one
0.002 naught point oh oh two
2.123 two point one two three
41.005 forty-one point oh oh five
Exercise 1 Traffic at Britain’s main airport (Track 2.29.MP3)
You will hear about passenger traffic at Britain's main airports in 1990 and 1993. Listen to
the recording and write down the figures in the correct columns.
Name of Airport 1990 (in millions) 1993 (in millions)
Manchester 10.1 13.1
Glasgow
Birmingham
Edinburgh
Newcastle
Bristol
Notes
We use percentages when we want to express a number more simply, Percentage means the
number of X per 100; for example, there are 50 students in the class; and if 25 of them are
boys, we can say 50% of the students are boys.
The "per cent” is said after the number:
20% twenty per cent
26% twenty-six per cent
We can use % with decimals:
7.02% seven point oh two per cent
0.51% naught point five one per cent
Now listen to the report on consumers' expenditure in 1983 and 1993 at market prices and
write down the percentages in the correct columns.
Consumers' Expenditure 1983 (%) 1993 (%)
Food
Alcoholic drink
Tobacco
Housing
Recreation, entertainment and education
Other goods and services
Exercise 3 Migration (Track 2.31.MP3)

Listen to the recording and write down the total numbers and the percentages in the right
columns.
Emigration from Immigration to Britain

Britain
(1993)
(1993)
Total number
Other EU countries
Australia, Canada or New Zealand
The United States
Commonwealth countries
The Middle East
South Africa
Note
EU = European Union
Look at the pie charts and listen to the short interview about the earthquake. Write down
the percentages you hear.
We asked Nanaimo people about earthquakes:
Do you feel that local schools are adequately Do you have an earthquake emergency kit in
prepared for an earthquake? your home?
Exercise 5 British trade (Track 2.33.MP3)
You will hear a talk about British trade in 1993. As you listen, write down the percentages
in the appropriate places.
PART FOUR MONEY
British money has pound (£) and pence (p). 1 pound = 100 pence.
£ is written before the number, but it is said after the number.
£l a/one pound
£20 twenty pounds
£100 a/one hundred pounds
p is written after the number, and said after it.
50p fifty pence
376p seventy-six pence
A sum of money can be said in different ways:
£10.50 1. ten pounds fifty pence
2. ten pounds fifty
3. ten fifty
£21.99 1. twenty-one pounds ninety-nine pence
2. twenty-one pounds ninety-nine
3. twenty-one ninety-nine
Exercise 1 How much is this (Track 2.34.MP3)
Listen to the recording and write down the price for each item.
Listen to the recording and write down the prices (in figures) in the spaces provided.
1. How much does this cost, please? _________________________________________
2. What's the price of that book, please? ______________________________________
3. How much are those shoes, please? ________________________________________
4. How much is that, please? _______________________________________________
5. How much is the bill, please? _____________________________________________
6. Can you tell me how much is left in my bank account, please? ___________________
7. How much will it cost to send this letter to France? ____________________________
8. What's the price of that bike over there? _____________________________________

9. How much is the return ticket to Edinburgh? ______________________________________
10. How much does this cost, please? ______________________________________________
Listen to the talk and write down the prices in the boxes provided.
Transport Price
Transport Bus fare (minimum)
Underground fare (minimum)
Taxi fare (minimum)
Coach fare
Listen to the second part of the talk and write down the prices in the boxes provided.
Living Price
Rent for one room
Rent for a one-bedroom flat
A local telephone call
Posting a letter
A bottle of beer
Use of a large washing machine
Use of a small washing machine
Use of a tumble drier
Washing powder (a medium-sized packet)

Exercise 5 Living in London (Track 2.38.MP3)
Listen to the last part of the talk and write down the prices in the boxes provided.
Clothes Price
A shirt
A jacket
A pair of jeans
A pair of running shoes
A warm coat
A light raincoat
A skirt
A day dress
PART FIVE TIME
Exercise 1 Can you tell me the time? (Track 2.39.MP3)
Listen to the recording and write down the times.
1. Excuse me. Can you tell me theme, please?
Yes, it's __________________________________
2. Do you have the right time, please?
I think it's ________________________________
3. Do you know what time the next train to Leeds is, please?
Yes, it's __________________________________
4. When do the banks open, please?
At ______________________________________
5. What time does the film finish, please?
_________________________________________
6. When did they come?
At _______________________________________
7. What time do you finish your work today?
_________________________________________
8. Do you know when the play finishes?
Yes, at exactly _____________________________
9. Excuse me, please. What time does the Glasgow train arrive?
_________________________________________
10. When is the next flight to Paris?
_________________________________________
11. What time does the Oxford train arrive?
_________________________________________
12. When does the Tokyo flight leave?
_________________________________________
13. What's the next train to Liverpool?
_________________________________________
14. What time does the London train arrive?
_________________________________________
15. When does your mother come?
_________________________________________
16. When does the teacher come?
_________________________________________
Exercise 2 What time does the next train arrive? (Track 2.40.MP3)
Look at the boxes below. Tick the appropriate time as you listen to the recording.
1. 2.
14:14 12:15
14:40 12:50
3. 4.
16:13 22:13
16:30 22:30
5.
18:14
18:40
Exercise 3 Daily schedule (Track 2.41.MP3)
You are going to hear a conversation between two friends. As you listen, write down some
of the details in the right columns. You will need to write a time, or length of time, or a few
words to describe the activities. Some of the items have already been completed.
Time Activities
Get up
7:00-9:00
Study at school
Work again
7:30
Do homework
9:30 - 11:30
Go to bed
Exercise 4 Mike, Susan and Ellen's day (Track 2.42.MP3)
Listen to Mike, Susan, and Ellen talking about their daily schedules. Complete the chart
below as you listen.
Name Job Gets up at Gets home at Goes to bed at
Mike
Ellen
Susan
PART SIX THE TELEPHONE
Exercise 1 Inquiry (Track 2.43.MP3)
Listen to the following conversations and fill in the missing information in the spaces
below.
1. Operator: Can I help you?
Inquirer: Yes. Could you give me Hilton Hotel's telephone number, please?
Operator: _________________________________________
Inquirer: Thanks.
2. Operator: Can I help you?
Inquirer: Yes. Could you tell me British Rail's telephone number, please?
Operator: _________________________________________
Inquirer: Thank you very much.
3. Inquirer: Is that _________________________________________?
Operator: Yes. Can I help you?
Inquirer: I'd like to speak to _________________________________________, please?
4. Inquirer: Is that _________________________________________?
Operator: Yes. Who do you want to speak to?
Inquirer: Doctor _________________________________________, please.

5. Inquirer: Is that _________________________________________?
Operator: Yes. Who do you wish to speak to?
Inquirer: _________________________________________, please.
Exercise 2. Making an appointment (Track 2.44.MP3)
You will hear three dialogues on the telephone between a secretary and a person who is
making an appointment to see someone. As you listen, complete the notes below. Please
write the name of the person, the day, the time and the telephone number in each dialogue.
Dialogue 1
Note for Mr. Watson:
_____________________________ is coming to see you
on _____________________________ at _____________________________
His telephone number is _____________________________
Dialogue 2
Note for Dr. Jenkinson:
_____________________________ is coming to see you
on _____________________________ at _____________________________
Her telephone number is _____________________________

Dialogue 3
Note for Professor Hansen:
_____________________________is coming to see you
on _____________________________ at _____________________________
His telephone number is _____________________________
Exercise 3 Telephone message (Track 2.45.MP3)
Listen to the conversation and fill in the missing information in the right places.
Message to Ms. Proctor:
Date July 8 at 10:30
From _____________________________
Message: _____________________________
The meeting is on ______________at _________________________, Room ____________
Please call him _____________________________
Telephone No: _____________________________
Message to _____________________________:
Date July 15 at 3:30
From _____________________________
Message: _____________________________
There is a __________________at Bob’s house on __________________________________
Please call him _____________________________
Telephone No: _____________________________
Exercise 5 Telephone message (Track 2.47.MP3)
Message to Professor _____________________________:
From _____________________________
Message: _____________________________
The meeting is on _______________________is ______________________________
Please call him _____________________________
Telephone No: _____________________________

PART SEVEN DATES
A. The days of the week are as follows. In the recording, you will hear how to say them.
Listen to the recording and repeat after the speaker.
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
B. Listen to the months of the year and repeat after the speaker.
January February March April May June July August September October
November December
Notes
1. The numbers 1, 2, 3 of dates are usually written 1 st (first), 2nd (second), 3rd (third), also in 21st
(twenty-first), 31st (thirty-first), 22nd (twenty-second), 23rd (twenty-third). The other dates are
written with "th" after the numbers,
Example: 4th, 6th 20th 27th 30th
2. Ordinal numbers: They are the same as those used in dates and are written and said as follows:
1st (first), 2nd (second), 3rd (third), 4th (fourth), 5th (fifth), etc. For numbers ending in 1 add "st", for
those ending in 2 add “nd", is for those ending in 3 add “rd”, and for all others add “th”
Example: 21st (twenty-first), 22nd (twenty-second), 23rd (twenty-third), 14th (fourteenth); 35th
(thirty-fifth)
3. In Britain, dates can be written
A. In numbers only: day/month/year. So 5/11/2001 = 5th January 2001, not May 1st 2001
B. In numbers and words: day/month/year- 20th December 2001, or month/day/year- December

20th 2001. When you say the dates, 20/12/2001 can be the twentieth of December the twentieth
2001
Exercise 2 Accommodation (Track 2.49.MP3)
Listen to some conversations and fill in the missing information in the forms.
Conversation 1
Type of room ____________________________
Room No. _______________________________
Floor ___________________________________
Cost ____________________________________
Conversation 2
Type of room ____________________________
Room No. _______________________________
Floor ___________________________________
Cost ____________________________________
Conversation 3
Type of room ____________________________
Room No. _______________________________
Floor ___________________________________
Cost ____________________________________
Exercise 3: When does, school start? (Track 2.50.MP3)
Listen to the recording and tick the correct answers.
1. When does your mother arrive?
A. Tuesday, 14th May
B. Thursday, 14th May
C. Thursday, 4th May
2. When are you going on holiday?
A. 23rd March
B. 21st March
C. 25th March
3. When do the exams begin?
A. 21st June
B. 25th June
C. 26th June
4. When does school start?
A. 5th July
B. 15th July
C. 13th July
5. When are you going to move into the new house?
A. Next Monday, 8th February
B. Next Monday, 18th February
C. Next Tuesday, 18th February
6. When does the Art Museum open?
A. 31st September
B. 1st September
C. 4th September
7. When are you leaving?
A. 13th April
B. 30th April
C. 23rd April
8. Here is an interesting date in Britain.
A. 13th February
B. 14th February
C. 15th February
9. Do you know when Halloween is?
A. 31st October
B. 30th October
C. 23rd October
10. When is Boxing Day?
A. 26th December
B. 29th December
C. 27th December
11. In Britain, Autumn begins on
A. 3rd September
B. 13th September
C. 23rd September
12. When is the shortest day of the year in Britain? .
A. 21st December
B. 22nd December
C. 23rd December
You will hear some great names in British history. As you listen, write down the years of
their birth and death in the correct columns.
Name Birth Death
Henry VIII
Queen Elizabeth I
William Shakespeare
Queen Victoria
Sir Winston Churchill
Exercise 5 Find the difference (Track 2.52.MP3)
In this part, you will hear some short descriptions of festivals. You will be asked to
compare the information that you hear with similar information that you read, and to
underline the changes that have been made.
Text 1
As you listen, read the text below and underline the three changes in the text.
Valentine's Day
On 15th February, St. Valentine's Day, many people send a card to the one they love or someone
whom they have been in love with. People usually do not sign these cards and a lot of time is
spent trying to guess who has sent them.
Text 2
As you listen, read the text below and underline the four changes in the text.
Easter Eggs
At Easter time, the Americans celebrate the idea of new birth by giving each other chocolate and
Easter eggs which are opened and eaten on Easter Sunday. On Good Friday bakers sell hot cross
buns, which are toasted and eaten with butter. Easter Monday is a holiday and a lot of people
travel to the seaside for the day or go and watch one of the many sporting events such as football
or horse racing.
Text 3
As you listen, please read the text below and underline the five changes in the text.
New Year's Eve
New Year's Eve is on the night of 31st December. Many people stay up until at least just after
midnight in order to see in the New Year. It's also the night of the year when most pubs, bars and
restaurants forget about their usual closing times and stay open until after midnight. In London,
many people go to Trafalgar Square to hear Big Ben chime midnight, and traditionally take a
shower in the fountains in Trafalgar Square. The Christmas tree is a yearly gift from Norway.
Text 4
As you listen, read the text below and underline the six changes in the text.
Pancake Day
Ash Wednesday is the day in February when the Christian period of Lent begins. This refers to
the time when Christ went into the desert and fasted for fifty days. Although not many people
actually give up eating during this period, on Pancake Thursday, the day before Ash Wednesday,
they eat lots of pancakes. They are made from flour, milk and eggs, and fried in a hot pan. Many
towns also hold pancake races on that day. People run along the streets holding a frying pan and
throwing the pancakes in the air. Of course if they drop the pancake they lose the race.
Text 5
As you listen, read the text below and underline the seven changes in the text.
Christmas
25th December is the important festival of the year. It combines the Christian celebration of the
birth of Christ with the traditional festivities of winter. On the Sunday before Christmas, a lot of
churches hold a carol service where special hymns are sung. Very often you can hear carol
singers singing in the streets as they collect money for charity. Many families decorate their
houses with brightly-coloured Christmas decorations and they usually have a Christmas tree in
the corner of the front room, glittering with coloured lights and decorations. People often put
their gifts at the bottom of the Christmas tree.
Text 6
As you listen, read the text below and underline the eight changes in the text.
Halloween
On 31st October is Halloween. Halloween means holy evening. It's a much more important
festival in the United States than in Britain, although it's celebrated by many people in the UK.
It's particularly connected with witches and ghosts. At parties, people dress up in strange
costumes and pretend they are witches. They cut horrible faces in potatoes and other vegetables
and put a candle inside which shines through the eyes. People may play difficult games such as
trying to eat an apple from a bucket of water without using the hands. In recent years, children
dressed in white shirts knock on doors at Halloween and ask if you would like a "trick" or
"treat”. If you give them something nice, a “treat", they go away. However, if you don't, they
play a “trick” on you, such as making a lot of noise or spilling flour on your front door.
Exercise 1 (Track 3.01) (No.1_p.12) Listen to some dialogues between a caller on the phone
and a secretary. As you listen write the telephone numbers and names in the space below.
1. Is that ………………………………………….?
Yes. Can help you?
I’d like to speak to…………………………………………., please.
2. Hi. Is that………………………………………….?
Yes. Who do you want to speak to?
…………………………………………., please.
3. Hello. Is that………………………………………….?
Who do you wish to speak to?
…………………………………………., please.
4. Good morning. Is that ………………………………………….?
Yes. Can I help you?
I’d like to speak to…………………………………………., please.
5. I’m sorry to disturb you, but is that ………………………………………….?
Who do you want to speak to?
…………………………………………., please.
Exercise 2 (Track 3.2) (No.2_p.13-14)
In the UK the house number is given first and is followed by the name of the street. These two
items are written on the same line. Next, the name of the city and county are written and are
followed by the post code and the country if you are abroad.
Listen to the following short dialogues and fill in the missing information in the spaces
below.
1. My new address is
23A Smithfield Road
Ealing W5
London
My telephone number is……………………………………………………….
2. My sister lives at
Avenue
Nottingham Her telephone number is………………………………………….
3. My friend Alan lives in London. His address is
………………………………………….Road
Ealing, London W5 5RF
His telephone number is………………………………………………………..
4. My brother Larry's address is
………………………………………….……………………..……………….
………………………………………….……………………..……………….
His telephone number is……………………………………………………….
5. My parents live at
………………………………………….……………………..………………
………………………………………….……………………..………………
Their telephone number is…………………………………………………….
6. My uncle George lives at
………………………………………….…………………………
………………………………………….…………………………
His telephone number is…………………………………………..
7. Mrs. Harper lives at
………………………………………….…………………………
………………………………………….…………………………
Her telephone number is………………………………………….
8. Mr. Johnson lives at
………………………………………….…………………………
…………………………………………………………………….
His telephone number is…………………………………………..
Exercise 3 (Track 3.03) (No 3_p.15-16)

In Great Britain, the British Council operates a voluntary scheme for the inspection of English
language schools. The schools must comply with strict regulations regarding teacher
qualifications and school facilities. EF international language schools in Cambridge, Hastings
and Brighton are recognised as efficient by the British Council, and they are members of the
Association for Recognised English Language Teaching Establishments in Britain.
Here are their addresses.
Look at this address list, tick () if the information is correct, or write in the necessary changes.
1. EF Language School
EF House ………………………………………….
1 Farman Street ………………………………………….
Hove, Brighton ……………………………………….
Sussex BN3 1 AW ……………………………………
Tel: 723651 ………………………………………….
Telex: 77843………………………………………….
2. EF International School of English
21 Hills Road ……………………………………….
Cambridge ………………………………………….
CB2 2RL ……………………………………………
Tel: 240020 …………………………………………
Telex: 817713……………………………………….
1-2 Sussex Road ……………………………………
Brighton …………………………………………….
Sussex BN2 1FJ ……………………………………
Tel: 571802 …………………………………………
Telex: 957005……………………………………….
64/80 Warrior Square ………………………………
Hastings …………………………………………….
East Sussex TN7 6BP ………………………………
Tel: 432898 …………………………………………
Telex: 957005………………………………………
Exercise 4 (Track 3.04) (No 4_p.16)Listen carefully to a conversation between Alison and
Alan. Tick () if the information is correct, or write in the necessary changes.
Alison wants to make a phone call. ……………………………………………………………..
It's cheaper to make a call before 6 pm. ………………………………………………………..
Telephone directory provides gardening information. ………………………………………….
Arrange an alarm call before 10:30 pm ………………………………………………………....
Tuesday evening. ……………………………………………………………………………….
You would pay until you talk to the right person. ………………………………………………
Alison will make a personal call. ………………………………………………………………..
Exercise 5 (Track 3.5) (No 5_p.17) Listen carefully to the tape and write down the following
names and places.
1. ………………………………………….
2. ………………………………………….
3. ………………………………………….
4. ………………………………………….
5. ………………………………………….
6. ………………………………………….
7. ………………………………………….
8. ………………………………………….
Exercise 6 (Track 3.06) (No 6_p.17) Listen to the following dialogue between an operator
and an enquirer. As you listen, write down the type of call, name and phone number in the
spaces below.
Operator: Long distance. May I help you?

Caller: Yes. I want to 1. …………………………………………., please.
Operator: What is the name of the person, please?
Caller: 2. ………………………………………….
Operator: What is the number?
Caller: 3. ………………………………………….
and an enquirer. As you listen, write down the name, address and phone number in the
spaces below.
Operator: Directory Enquiries. What city please?
Caller: 1. ………………………………………….
Operator: Name?
Caller: 2. ………………………………………….
Operator: Thank you. And could you tell me his address?
Caller: 3. ………………………………………….
Operator: The number is 4. ………………………………………….
and an enquirer. As you listen, write down the name, address and phone number in the
spaces below.
Operator: Directory Enquiries. What city please?

Caller: 1. ………………………………………….
Operator: Name?
Caller: 2. ………………………………………….
Operator: And her address?
Caller: 3. ………………………………………….
Operator: The number is 4. ………………………………………….
Exercise 9 (Track 3.09) (No 9_p.19)
You will hear a conversation between a secretary and a student. The secretary is asking the
student for information in order to complete an application form for a course. As you
listen, fill the appropriate information on the form below.
Surname 1. ………………………………………….
(IN CAPITAL LETTERS)
First name 2. ………………………………………….
Country 3. ………………………………………….
Age 4. ………………………………………….
Address 5. ………………………………………….
Telephone No. 6. ………………………………………….
Surname 1. ………………………………………….

First name 2. ………………………………………….
Country 3. ………………………………………….
Age 4. ………………………………………….
Address 5. ………………………………………….
Telephone No. 6. ………………………………………….

Surname 1. ………………………………………….

First name 2. ………………………………………….
Country 3. ………………………………………….
Age 4. ………………………………………….
Address 5. ………………………………………….
Telephone No. 6. ………………………………………….
Exercise 12A (Track 3.12) (No 12A_p.20-21)
Listen to me short dialogues. In each dialogue, you will hear someone ask question about the
time. When the answer is given, write down the time is the space below.
1. A: Excuse me. Can you tell me the time, please.
B: Yes. Ir's………………………………………….
2. A; Do you have the right time, please?
B: I think it's………………………………………….
3. A: Do you know what time the next bus is, please?
B: Yes. It's………………………………………….
4. A: What time do you finish your work today?
B: ………………………………………….
5. A: When do the shops open, please?
B: ………………………………………….
6. A: What time does the London train leave, please?
B: ………………………………………….
7. A: What's the next train to Birmingham, please?
B: ………………………………………….
8. A: Excuse me, please. What time does the Liverpool train arrive?
B: ………………………………………….
9. A: When does the Paris flight leave, please?
B: ………………………………………….
10. A: What time's the next flight to Amsterdam, please?
B: ………………………………………….
Exercise 12B (Track 3.13) (No 12B_p.20) You will hear a dialogue. As you listen, fill in the
form below.
Time of Dr. Kent’s lecture
Monday 1. …………………………… Room No. 2.

………………………………………….
Friday 3. …………………………… Room No. 4. ………………………………………….
Length of each lecture 5. ………………………………………….

You will hear some announcements from railway stations and airports. These
announcements give information to travellers about trains and planes. For each
announcement that you hear write in the box below platform, flight number, time and
destination.
Trains
Platform No. Time Destination
1.
2.
3.
4.
5.
6.
7.
8.
Planes
Platform No. Time Destination
9.
10.
11.
12.
13.
14.
15.
16.
Exercise 14 (Track 3.15) (No 14_p.23) Listen to the tape carefully and write down the area
and population for each city and region
Table 1
Area People / sq km
UK
European
England
Greater London
Scotland
Wales
Northern Ireland
Table 2
Area Area (sq km) Population (thousand)
Greater London
Birmingham
Glasgow
Edinburgh
Manchester
Bristol
Conventry
Exercise 15 (Track 3.16) (No 15_p.24) Listen to the tape and write down the numbers in the
correct column.
Undergraduate Student at the University
Men Women
Total
Science
Social Science
Engineering
Arts
Medicine
Dentistry
Law
Veterinary Science
Exercise 16 (Track 3.17) (No 16_p.24 - 25)
Skim the table below. Then listen to the tape and fill in the missing percentages in the
correct column.
British Household Expenditure 1975-1985
Households 1975 1985

Car 1. …………………………… 2. ……………………………
Central heating 3. …………………………… 4. ……………………………
Television 94.8% 97.6%
Telephone 5. …………………………… 6. ……………………………
Home computer 7. …………………………… 8. ……………………………
Video recorder 9. ……………………………
Exercise 17 (Track 3.18) (No 18_p.26) You are going to listen to a talk. Look at the table
below first then listen carefully to the talk and fill in the percentages in the correct column.
Countries
China Japan Korea Thailand
Young people (%) who agree
A women's place is in the home. 12% 6. ………. 12. ……… 19. ………
If a couple both earn money, both should 1………. 7. ………. 13. ……… 20 ……….
share the housework.
Men and women should be paid the same 2. ………. 8. ………. 14. ……… 21. ………
for the same job.
Nursing is women's work. 3. ………. 9. ………. 15. ……… 22. ………
Mining is men's work. 90% 10. ……… 16. ……… 23. ………
Cooking should still be done by women. 4. ………. 82% 17. ……… 24. ………
Washing clothes should still be done by 5. ………. 11. ……… 18. ……… 25. ………
women.
You are going to practise some dates. Dates in Britain can be written in two ways. 1) In numbers
only: day, month, year. So 6-3-94 is the 6" of 1994. 2) In numbers and words. For example, you
can read day month, year or month, day, year. For example, 21-12-1994 you read 21 st of
December, 1994, or December the 21st, 1994.
Listen to the following dates. As you listen, tick the correct letter A or B.
1. When's Lincoln's birthday? A. February 12th
B. February 20th
2. Do you know Valentine's Day? A. February 15th

B. February 14th
3. When's Washington's birthday? A. February 23rd

B. February 21st
4. Do you know when April Fool's Day is? A. April 1st

B. April 3rd
5. When is Easter? A. April 3rd

B. April 1st
6. When is Mother's Day? A. May 5th

B. May 8th
7. What date is Memorial Day? A. May 13th

B. May 30th
8. Do you know when Father's Day is? A. June 19th

B. June 9th
9. Do you know when Independence Day is? A. July 5th
B. July 4th
10. When is Friendship Day? A. August 17th

B. August 7th
11. When is Halloween? A. October 1st

B. October 31st
12. When is Thanksgiving Day? A. November 25th

B. November 24th
Listening Activity No. 20 You are going to hear about the circulation of some British
newspapers and when they were founded. Listen to the tape and write down the numbers in the
correct column.
When founded Circulation in 2003
Quality Daily Newspapers:
The Daily Telegraph
The Times
The Guardian
The Financial Times
Quality Sunday Newspapers:
The Sunday Times
The Observer
The Sunday Telegraph
Popular Daily Newspapers:
The Daily Express
The Sun
The Mirror
Daily Mail
Popular Sunday Newspapers:
News of the World
Sunday Mirror
The People
The Mail on Sunday
Sunday Express
Quality Daily Newspapers:
The Daily Telegraph
The Times
The Guardian
The Financial Times
Quality Sunday Newspapers:
The Sunday Times
The Observer
The Sunday Telegraph
Popular Daily Newspapers:
The Daily Express

The Sun
The Mirror
Daily Mail
Popular Sunday Newspapers:
News of the World
Sunday Mirror
The People
The Mail on Sunday
Sunday Express
UNIT 4: PRACTICE WITH SECTION 1
PRACTICE 1
Exercise 1 (Track 4.01):
Exercise 2: Listen again and check your answer in Exercise 1

Exercise 3: Match each word with its definition
a. a system of vehicles such as buses and trains

1. airport that operate at regular times on fixed routes
and are used by the public
2. option b. a taxi
c. a place where aircraft regularly take off and
3. rent
land, with buildings for passengers to wait in
d. to pay or receive a fixed amount of money
4. public transport for the use of a room, house, car, television,
etc.
e. going from one house or building in an area
5. cab
to another
6. beyond one’s budget f. immediately
g. If you reserve something such as a seat on an
7. departure aircraft or a table at a restaurant, you arrange
for it to be kept for your use
8. shuttle h. Too costly for one, more than one can afford
i. a vehicle that travels regularly between two
9. door-to-door
places
j. one thing that can be chosen from a set of
10. straight
possibilities, or the freedom to make a choice
k. the fact of a person or vehicle, etc. leaving
11. reserve
somewhere
Exercise 4: Listen to the conversation and fill in blanks
MAN: Hello, this is Land Transport Information at Toronto Airport. How may I help you?
WOMAN: Oh, good morning, Um, I'm flying to Toronto Airport next week, and (1)
……………………………………………… called um…Milton. Could you tell me how I can
get there?
MAN: Milton, did you say? Let me see. I think that's about 150 miles southwest of here. In fact
(2)………………………………………………, so it'll take you at least - say, three to four hours
by road.
WOMAN: Wow! Is it as far as that?
MAN: Yes, I'm afraid so. But you have a number of options to get you there and (3)
……………………………………………… right here at the airport, of course.
WOMAN: Right. Well, I don't really want to drive myself, so I'd like more information about
public transport.
MAN: OK. In that case (4)……………………………………………… and of course there are

always plenty available. But it'll cost you. You can also take a Greyhound bus or there's an
Airport Shuttle Service to Milton.
WOMAN: Hmmm, I think for that kind of distance (5)………………

…………………………………. But the bus sounds OK. Can you tell me how much that would
cost?
MAN: Sure. Let's see, that would be (6)…………………………… …………………, or $27.50

return... that's on the Greyhound.
WOMAN: Oh, that's quite cheap - great! But whereabouts does it stop in Milton?
MAN: It goes directly from the airport here to the City Centre and it's pretty fast. But you have
to bear in mind that (7)………………………… ……………………, so it depends what time
your flight gets in. Oh, of course. Hang on, we're due to get there at 11.30 am. Hmmm, too bad,
(8)………………………………………………, so you would have quite a wait - more than 4
hours.
WOMAN: Oh, I see. Well, what about the Shuttle you mentioned?
MAN: OK. That's the Airport Shuttle that will take you from the airport right to your hotel or
private address. (9)…………………………………… ………………………………….. and it
would suit you much better, because there's one every two hours.
WOMAN: So how much does that cost?
MAN: Let's see. Yeah, (10)………………………………………………, $65 return, so I guess

it's a bit more expensive than the Greyhound.
WOMAN: Oh, that doesn't sound too bad, especially if it'll take me straight to the hotel.
MAN: But you do need to reserve a seat.
WOMAN: OK, is it possible to make a booking right now? Through you?
MAN: Sure.
---------------------------------------------------------------------------------------------------------------------
-------
MAN: OK, I just have to fill this form out for you. So what date do you want to book this for?
WOMAN: The 16th of October -oh, no, sorry, that's my departure date. I arrive on the 17th, so
book it for then, please.
MAN: So, that's the Toronto Airport Shuttle to Milton. And this is for just one person or ...?
WOMAN: Yes, just me, please.
MAN: Right. And you said your expected (11)………………………… ……………….

……….So if I book your Shuttle for after 12.00 - let's say, 12.30: that should give you plenty of
time to, you know, collect your baggage, maybe grab a coffee?
WOMAN: Yeah, that sounds fine, as long as we land on time!

MAN: Well, we'll take your flight details so you don't need to worry too much about that. Now,
what about the fare? (12)……………………… ………………………
………………………….. One way or...?
WOMAN: Yes, that'll be fine, provided I can book the return trip once I'm there.
MAN: No problem - just allow (13)………………………………………… to make sure you get

a seat. And what's your name, please?
WOMAN: Janet, Janet Thomson.
MAN: Is that Thompson spelt with a 'p'?
WOMAN: No, it's T-H-O-M-S-O-N.
MAN: OK. And you'll be coming from the UK? What flight will you be travelling on?
WOMAN: Oh, it's Air Canada (14)………………………………………, from London

Heathrow.
MAN: Right. Now, do you know where you'll be staying? We need to give the driver an address
WOMAN: Yes, it's called the Vacation Motel - and I think (15)……………
…………………………………. Anyway, the address is 24, Kitchener Street - that's
KITCHENER Street.
MAN: That's fine. Right, so (16)…………………………………………

…………………………. please. Have you got your credit card number there?
WOMAN: Yes, it's a VISA card, and the number is (17)……………………
MAN: OK. Well, that seems to be everything. Have a good trip and we'll see you in Toronto next
week!
WOMAN: Yes, bye -oh, thanks for your help!
Exercise 5: Now listen and try again with the exercise

PRACTICE 2
insurance a person's job

occupation the husband of your sister or brother, or the brother of your
husband or wife
engine an agreement in which you pay a company money and they pay
your costs if you have an accident, injury, etc.
model the period between the time when the sun rises and the time it
goes down
brother-in-law someone who drives a vehicle
daytime a machine that uses the energy from liquid fuel or steam to
produce movement
driver a particular type of machine, especially a car, that is slightly
different from machines of the same type
WOMAN: Hello... motor insurance department...
MAN: Oh hello... I'd like to ask about (1)………………………………….
WOMAN: Yes, of course. I'll just take a few details. What's your name?
MAN: Patrick Jones,
WOMAN: And your address?
MAN: It's 27 Bank Road.
WOMAN: 27 Bank Road. Is that in Greendale?
MAN: Yes.
WOMAN: And what's your daytime phone number?
MAN: (2)…………………………………………………..
WOMAN: And could I ask (3)………………………………….?

MAN: Dentist.
WOMAN: OK... now a few details about your car... (4)………………………………….?
MAN: It's 1200 ccs.
WOMAN: Thank you... and the make and model?
MAN: It's a Hewton Sable
WOMAN: Could you spell the model name please?
MAN: Yes... S-A-B-L-E.
WOMAN: Ah yes...thanks. And when was it made?
MAN: 1997.
WOMAN: Lovely ... right... I presume you've had (5)……………………?
MAN: Yes.
WOMAN: Right ... we need to know the name of the company,
MAN: Yes... it was Northern Star
WOMAN: Thank you, and (6)…………………………………. in the last five years?
MAN: Yes... one in 1999
WOMAN: And what was the problem?
MAN: (7)………………………………….... but...
WOMAN: That's fine, Mr Jones ... that's all we need to know at the moment...
---------------------------------------------------------------------------------------------------------------------
WOMAN: And will there be any other named drivers?
MAN: Just the one.

WOMAN: And his name?
MAN: Simon Paynter
WOMAN: Could you spell the surname please?
MAN: P-A-Y-N-T-E-R.
WOMAN: OK thank you ... And what relationship is he to you?
MAN: (8)…………………………………..
WOMAN: And what will you or Mr Paynter be using the car for?
MAN: Well ... mainly for (9)…………………………………...
WOMAN: Social use (murmuring). Will you be using it to travel to work?
MAN: Yes... sometimes.
WOMAN: Anything else?
MAN: No. That's it...
WOMAN: And finally... when would you like to start the insurance?
MAN: I'll need it (10)………………………………….
WOMAN: Right ... Mr Jones... I'm getting a couple of quotes coming up on the computer now...
and the best bet looks like being with a company called Red Flag.
MAN: Yeah.
WOMAN: And that comes out at $450 per year...
MAN: Well... that seems OK ... it's quite a bit lower than I've been paying up to now...
WOMAN: Great...so would you like me to go ahead with that?
MAN: Sure... why not?

WOMAN: How would you like to pay?

PRACTICE 3
1. available a. a request to the public for money, information, or help

2. full-time b. someone who helps someone else to do a job
3. Business Studies c. a course or area of study that teaches the principles of
business, management, and economics
4. reception desk d. a form that you complete in order to apply for a job, a
place on a course, etc. or to get something such as a loan
or a licence
5. appeal e. the place in a hotel or office building where people go
when they first arrive
6. Assistant f. a college building where students live
7. application form g. able to be obtained, used, or reached
8. Hall of Residence h. a student who has already received one degree and is
studying at a university for a more advanced degree
9. post-graduate student i. relating to the arrangements and work that is needed to
control the operation of a plan or organization
10. administrative j. done for the whole of a working week
AGENT: Good morning.
STUDENT: Oh, good morning, Is this ...er ... room number 26?
AGENT: Yes, that's right
STUDENT: So is this the Student Job Centre?
AGENT: It certainly is. How can I help you?
STUDENT: Well, actually I'm looking for a job - a part-time job. Do you have anything
available at the moment?
AGENT: Ah, yes... Are you a registered student? I'm afraid (1)……………
………………………………………………………..
STUDENT: Yes... I am. I'm doing a degree in (2)……………. Here's my student card
AGENT: Which year are you in?
STUDENT: Well... I've been at uni for four years but I'm in the Third Year because I took last
year ofl.
AGENT: Right ... well, let's just have a look at what positions are available at the moment.
There's a job working (3)…………………………. at the Sports Centre, for three evenings a
week - that's Wednesdays, Thursdays and Fridays.
STUDENT: That sounds like fun but unfortunately I have evening lectures - that's not possible,
I'm afraid. Is there anything during the day?
AGENT: OK, that's no good then. Um. What about cleaning? There's a (4)……………
………………………………………
STUDENT: Right ...
AGENT: But you'd need to be there at 6 am. Does that appeal?
STUDENT: (5)…………… ………………………………………! Oh, that's far too early for

me, I'm afraid. I'd never make it that early in the morning.
AGENT: Mmm... Well-there was a position going in the Computer Lab, for three days a week
that might be OK. Ah, here it is! No, it's in the Library, not the Lab., Clerical Assistant required -
I think it mostly involves (6)…………… ………………………………………. Oh no-hang on.
It's for Wednesday and Friday evenings again
STUDENT: No - I can't manage that because of the lectures,
AGENT: OK, I'm getting the idea. Look, I'll just get a few details from you anyway, and then we
can check through the list and see what comes up.
AGENT: We'll fill in the personal details (5)……………………………… ……………………,

if that's OK?
STUDENT: Yes, that's fine.

AGENT: Now, what's your name again?
STUDENT: Anita Newman - that's N-E-W-M-A-N.
AGENT: And your address, Anita?
STUDENT: I'm in one of (6)………………………………………………, you know,

International House.
AGENT: OK - that's easy. What's your room number there?
STUDENT: Room B569 - no sorry (7)…………… ………………………I always get that

wrong. I haven't been living there very long.
AGENT: Do you have any other skills? Typing, languages, that sort of thing?
STUDENT: Well, (8)…………… ………………………………………,
AGENT: Right, I'll make a note of that. Now - let's see what else is available. What do you think
of (9)…………………………………………? There is a position for an Office Assistant at the
English Language Centre
STUDENT: That sounds interesting,
AGENT: It's for 3 days a week - (10)…………………………………… Interested?
STUDENT: Mmm. I was hoping to have Saturdays free. But I need the work so ... can you tell
me what the job involves?
AGENT: Yes, sure. It says here that you'll be required to deal with (11)……………
……………………………………….
STUDENT: I'm sure I can handle all that without a problem.
AGENT: Great. Well, would you like me to arrange an interview for you? Say. (12)……………
………………………………………?
STUDENT: Could we make it a bit later? Unfortunately, I've got something to do atten. Would
that be OK?
AGENT: Not a problem. (4)……………………………………………? Hope it works out for
you Anita
STUDENT: Me too. And thanks for all your help

PRACTICE 4
1. passport a type of holiday or visit in which you stay in the

home of a person you do not know
2. homestay a piece of information or a description of an event
that is written on paper or stored on a computer
3. enroll a person trained in the medical treatment of
animals
4. preference a game in which players hit a small, hard rubber
ball against a wall with their hands
5. record an official document containing personal
information and usually a photograph that allows
a person to travel to foreign countries and to
prove who they are
6. veterinarian to put yourself or someone else on an official list
for an activity
7. handball the fact that you like something or someone more
than another thing or person
OFFICER: Yes, what can I do for you?
STUDENT: My friend is in homestay...and she really enjoys it... so (1)

……………………………………………… as well.
OFFICER: Okay, so let me get some details. What's your name?
STUDENT: My name is Keiko Yuichini.
OFFICER: Could you spell your family name for me?
STUDENT: It's... Yuichini, that's Y-U-I-C-H-I-N-I.
OFFICER: And your first name?
STUDENT: It's Keiko. K-E-I-K-O.

OFFICER: That's Keiko Yuichini...okay... and (2)…………………………. And your
nationality?
STUDENT: I'm Japanese
OFFICER: Right and could I see your passport, please?
STUDENT: Here it is...
OFFICER: Okay... (3)…………………………………… …………......................... And you're

how old?
STUDENT: I'm (4)……………………………………………….
OFFICER: Now, you live at one of the colleges ... which one?
STUDENT: Willow College, umm... Room 21C
OFFICER: Right, 21C Willow College, and how long are you planning on staying with
homestay?
STUDENT: (5)………………………………………………... longer if I like it...
OFFICER: And what course are you enrolled in?
STUDENT: Well, I've enrolled for twenty weeks in the... um ... Advanced English Studies
because I need help with my writing... and I'm nearly (6)
………………………………………………,
OFFICER: Okay... Do you have any preference for a family with children or without children?
STUDENT: I prefer ... I mean I like young children, but I'd like to be with older people... you
know... adults... someone around my age.
OFFICER: Okay, and (7)………………………………………………?
STUDENT: I am a veterinarian so that's fine... the more the better.
OFFICER: All right, now what about you? Are you a vegetarian or do you have any special food
requirements?
STUDENT: No, I am not a vegetarian... but (8)…………………………….. I really like seafood.
OFFICER: And what are your hobbies?

STUDENT: I like (9)………………………………………………. ……….
OFFICER: Do you play any sports?
STUDENT: Yes, I joined the handball team, but I didn't like that...so I stopped playing. Now
(10)……………………………… …………………………………………..with my
friends...
OFFICER: All right, let's see, name, age, now the location. Are you familiar (11)
………………………………………………?
STUDENT: No... I'm not really because (12)……………………………

…………………....................... I've been to the city a few times on the bus, but they
are always late.
OFFICER: What about the trains?
STUDENT: I like catching the train ... they are much faster...
OFFICER: Now, let me go check on the computer and see who I've got ... Listen, leave it with
me... I'll check my records and I'll give you details this afternoon.
STUDENT: Thank you for helping me...
OFFICER: It's a pleasure. BYE
STUDENT: Bye.
Exercise 5: Now turn to next page, listen and try again with the exercise
PRACTICE 5
Excersice 1 (Track 4.05)
1. Brochure a. a thing bought for less than the usual price
2. Fantastic b. wanting to do something or wanting something to

happen very much
3. Spoil c. a small magazine or book containing pictures and
information about something or advertising something
4. Persuade d. drinks and small amounts of food that are provided or
sold to people in a public place or at a public event
5. Refreshment e. used informally to express surprise, anger, etc
6. Bargain f. extremely good; excellent
7. Keen g. to change something good into something bad,

unpleasant, useless, etc.
8. Good heaven h. to make somebody do something by giving them good
reasons for doing it
9. Secretary i. a person who works in an office, working for another
person, dealing with letters and telephone calls, typing,
keeping records, arranging meetings with people, etc.
Exercise 4: Listen to the conversation and fill in the blank (you can pause if necessary)
NINA: Hi, George! Glad you're back. Loads of people have phoned you.
GEORGE: Really?
NINA: I felt just like your secretary!
GEORGE: Sorry! I went into ______________________________ this afternoon to have a look

at a newspaper and I came across something really _______________.
NINA: What? A book?
GEORGE: No, a brochure from a summer festival - mainly Spanish music. Look, I've got it here.
NINA: Spanish music? I really love the guitar. Let's have a look. So what's this group
'Guitarrini"?
GEORGE: They're really good. They had a video with all the _______________ of the festival
at a stand in the lobby to the library, so I heard them. They play fantastic _______________-
drums and flutes and old kinds of guitars. I've never heard anything like it before.
NINA: Sounds great.
GEORGE: Okay. Shall we go then? Spoil ourselves?
NINA: Yes, let's.
GEORGE: The only problem is there aren't any cheap seats ... it's all one price.
NINA: Well, in that case we could sit right at the _______________ - we'd have a really good
view.
GEORGE Yeah, though I think that if you sit at the back you can actually hear the whole thing
better. Yes. Anyway we can decide when we get there.
NINA: So will you fill in the form or shall I?
GEORGE: I'll do it. Name: George O'Neill. Address: 48 North Avenue, Westsea. Do you
remember our new _______________? Still can't remember it.
NINA: Just a minute - I've got it written down here. WS6 2YH. Do you need the phone too?
GEORGE: Please. I'm really bad at numbers.
NINA: 01674 553242. So, let's book two tickets for Guitarrini.
GEORGE: Okay. If you're sure £7.50 each is all right. How do you feel about the singer?
NINA: I haven't quite decided. But I've noticed something on the booking form that might just
persuade me!
GEORGE: What's that then?
NINA: _______________ refreshments!
GEORGE: Really?
NINA: Yes, look here. Sunday 17th of June. Singer, ticket £6.00 includes drinks in the garden.
GEORGE: Sounds like a _______________ to me!
NINA: Yes, let's book two tickets for that. So, what else? I'm feeling quite keen now! How about
the pianist on the 22nd of June?
GEORGE: Anna Ventura? I've just remembered that's my evening class night.
NINA: That's okay. I'll just have to go on my own – but we can go to the Spanish dance and
guitar concert _______________, can't we?
GEORGE: Yes – I'm sure Tom and Kieran would enjoy that too. Good heavens - £10.50 a ticket!
I can see we're going to have to go _______________ food for the rest of the week - we'll need
to book four!
NINA: Wish we were students - look! Children, Students and Senior _______________ get a
50% discount on everything.
GEORGE: If only!

PRACTICE 6
1. Current a. an area where people live that is outside the centre of a city
2. Suburb b. completely; in every way
3. Origin c. a judgement that you make without having the exact details
or figures about the size, amount, cost, etc. of something
4. Documentation d. how large, important, serious, etc. something is
5. Extent e. say something is true
6. Estimate f. the point from which something starts; the cause of

something
7. Altogether g. happening now; of the present time
8. Claim h. the documents that are required for something, or that give
evidence or proof of something
JUDY: Good morning. Total _______________. Judy speaking, how may I help you?
MICHAEL: I recently shipped my _______________ from overseas back here to Australia and I
took out insurance with your company. Some items were damaged during the move so I need to
make a _______________. What do I have to do?
JUDY: Okay, well first I need to get a few _______________ about this. Can you give me your
name please? Yes. It's Michael Alexander.
JUDY: Okay. And your address please?
MICHAEL: My old address or my current one?
JUDY: Your current one.

MICHAEL: It's 24 Manly Street, Milperra near Sydney.
JUDY: What was the suburb, sorry?
MICHAEL: Milperra. M-I-L-P-E-R-R-A.
JUDY: Right. Now, who was the ______________________________ Mr Alexander?
MICHAEL: You mean the company we used?
JUDY: Yes, the company who _____________________________________ at the point of
origin.
MICHAEL: Oh, it was ... er ... First Class Movers.
JUDY: Okay... where were the goods shipped from?
MICHAEL: China, but the ship came via Singapore and was there for about a week.
JUDY: Don't worry, all of that _______________ will be in the documentation. Now, the dates.
Do you know when the ship _______________?
MICHAEL: It left on the 11th of October and got to Sydney on the 28th of November.
JUDY: Okay. I need one more thing. There's a ______________________________. It should

be in the top right-hand corner of the pink form they gave you.
MICHAEL: Let me have a look. I have so many papers. Yes, here it is. It's 601 ACK.
JUDY: Thanks.
JUDY: I need to take down a few details of the actual damage over the phone before you put in a
full report. Can you tell me how many items were damaged and what the damage was?
MICHAEL: Yes, well four things actually. I'll start with the big things. My TV first of all. It's a
large one ... very expensive.
JUDY: Our insurance doesn't cover electrical problems.
MICHAEL: It isn't an electrical problem. The screen has a huge crack in it so it's unusable.
JUDY: I see. Any idea of the price to repair it?
MICHAEL: No. Well, I don't think it can be _______________. It will need a new one.
JUDY: Okay. I'll make a note of that and we'll see what we can do. Now, what was the second
item?
MICHAEL: The cabinet from the bathroom was damaged as well. It's a lovely
_______________, we use it to keep our towels in.
JUDY: And what is the extent of the damage?
MICHAEL: Well, the back and the sides seem okay but the door has a huge hole in it. It can't be
repaired. I'm really not very happy about it.
JUDY: And how much do you think it will cost to _______________ it?
MICHAEL: Well, when I bought it last year I paid $125 for it. But the one I've seen here in
Sydney is a bit more expensive, it's $140.
JUDY: Right, and what was the _______________ item?
MICHAEL: My dining room table. It's a lovely table from Indonesia. It must have been very hot
inside the _______________ because one leg has completely split down the middle. The top and
the other three look okay thank goodness.
JUDY: Any idea of the price to repair it?
MICHAEL: Well, I had an estimate done on this actually because it is a very _______________
table to us. They quoted us $200, which is really pricey so I hope the insurance will cover the
total cost.
JUDY: I'm sure that will be fine. What was the last item, Mr Alexander?
MICHAEL: Well, we have a lovely set of china plates and dishes, you know, with matching
cups, saucers, the lot. They were all in the one box which must have got
_______________because some plates were broken - six actually.
JUDY: And can you tell me the replacement value of these?
MICHAEL: Well, it's hard to say because they were part of a set but they can be up to
_______________ each as it's such a good set.
JUDY: Okay, so that would be around $60 altogether?
MICHAEL: Yes, that's right.
JUDY: And is that all of the items?
MICHAEL: Yes. So what do I have to do now?

PRACTICE 7
1. Abroad a. the place where somebody/something is
2. Difficult b. buildings, services, equipment, etc. that are provided

for a particular purpose
3. Photograph c. not easy; needing effort or skill to do or to understand
4. Cloakroom d. making you feel admiration, because they are very

large, good, skilslful, etc.
5. Scheme e. a picture that is made by using a camera
6. Whereabouts f. a plan or system for doing or organizing something
7. Construction g. to change or make something change from one form,

purpose, system, etc. to another
8. Facility h. in or to a foreign country
9. Impressive i. the process or method of building or making

something, especially roads, buildings, bridges, etc.
10. Convert j. a room in a public building where people can leave
coats, bags, etc. for a time
WOMAN: Good morning. How can I help you?
MAN: Hello. I'm interested in ______________________________ somewhere in the town.
WOMAN: Right. Could I have your name please?
MAN: Yes, it's Steven Godfrey.
WOMAN: And tell me how many bedrooms you're looking for.
MAN: Well, we'd need ________________, because I'm going to share the house with three
friends.
WOMAN: Okay, there are several of that ________________ on our books. They mostly belong
to families who are working abroad at the moment. What about the location?
MAN: It'd be nice to be central.
WOMAN: That might be ________________, as most houses of that size are in the suburbs.
Still, there are a few. What's your upper limit for the rent?
MAN: We'd like something around ________________a month, but we could go up to £600 if
we have to. But we can't go beyond that.
WOMAN: Do you know how long you want to rent the house for? The minimum let is six
months, as you probably realise.
MAN: We're at college here for ________________, and we don't want to have to move during
that time if we can avoid it.
WOMAN: Right. And how soon do you want to move in? All our lets start on the first of the
month.
WOMAN: Well, as soon as possible, really, so that means ________________
MAN: Okay, let me have a look at what we've got ... We have photographs of all the houses on
our books, so you can get an idea of what they're like. There's this one in Oakington Avenue, at
£550 a month. ________________ living room and dining room, with a separate kitchen. It
doesn't have a garage, though you can park in the road.
WOMAN: Ah, we'd prefer to have one, if possible.
MAN: Right. Then have a look at this house, in Mead Street. It's got a very large living room and
kitchen, bathroom, cloakroom ...
WOMAN: How much is it?
MAN: That one's 580. It's very well furnished and equipped. It also has plenty of space for
parking, and it's available for a ________________ of a year. Oh, and there's a big garden.
MAN: I don't think we could cope with that, to be honest. We'll be too busy to look after it.
WOMAN: Okay. Then there's this older house in Hamilton Road: living room, kitchen-diner,
and it has a study. 550 a month.
MAN: That looks rather nice. But whereabouts in Hamilton Road?
WOMAN: Towards the western end.
MAN: Oh, that'll be very noisy. I know the area.
WOMAN: Yes, it's pretty lively. Some people like it, though. Well, what about this house in
Devon Close?
MAN: That looks lovely
WOMAN: There's a big demand for houses in that area, so prices tend to be quite high. But this
one hasn't been ________________ for a few years, which has kept the rent down a bit. It's got a
living room, dining room and small kitchen, and it's 595 a month. I think it would suit you, from
what you've said.
MAN: It sounds fine.
MAN: Why's that part of town so popular?
WOMAN: Well, there's a big scheme to improve the district, and it'll soon have the best facilities
for miles around.
MAN: What sort of thing?
WOMAN: There's a big sports centre under construction, which will be very impressive when
it's finished. In fact the _____________________________ ‘s already opened, ahead of
schedule, and it's attracting a lot of people.
MAN: What about cinemas: are there any in the area?
WOMAN: The only one closed down last year, and it's now in the process of being converted
into a film ________________. The local people are trying to get a new cinema added to the
scheme.
MAN: I think I heard something about a plan to ________________ the existing concert hall
with a larger one.
WOMAN: Ah, that's due to start next year.
MAN: Well it sounds an interesting area to live in. Could I go and see the house, please?
WOMAN: Yes, of course.
PRACTICE 8
1. Advertisement a. to try to reach an agreement by formal discussion
2. Temporary b. happening or following one after the other regularly
3. Alternate c. easy to see or understand
4. Negotiate d. a notice, picture or film telling people about a product, job or service
5. Generous e. assure
6. Plain f. giving or willing to give freely; given freely
7. Vouch g. lasting or intended to last or be used only for a short time; not permanent
WOMAN: Hello, West Bay Hotel. Can I help you?
MAN: Oh, good morning. I'm ringing about your ________________ in the Evening Gazette.
WOMAN: Is that the one for temporary ________________?
MAN: That's right
WOMAN: Yes. I'm afraid the person who's dealing with that isn't in today, but I can give you the
main ________________ if you like.
MAN: Yes please. Could you tell me what kind of staff you are looking for?
WOMAN: We're looking for waiters at the moment. There was one post for a cook, but that's
already been taken.
MAN: Oh right. Erm, what are the ________________________________?
WOMAN: There are two different shifts - there's a day shift from ________________ and a late
shift from 4 till 11.
MAN: And can people choose which one they want to do?
WOMAN: Not normally, because everyone would choose the day shift I suppose. You alternate
from one week to another.
MAN: Okay. I'm just writing all this down. What about _________________?
WOMAN: You get one day off and I think you can negotiate which one you want, it's more or
less up to you. But it has to be the same one every week.
MAN: Do you know what the rates of pay are?
WOMAN: Yes, I've got them here. You get £5.50 an hour, and that includes a break.
MAN: Do I have to go home to eat or ...
WOMAN: You don't have to. You can get a meal in the hotel if you want to, and there's no
charge for it so you might as well.
MAN: Oh good. Yes, so let's see. I'd get er, two hundred and twenty one, no,
________________________________________________pounds a week?
WOMAN: You'd also get tips - our guests tend to be quite generous.
MAN: Erm, is there a uniform? What about clothes?
WOMAN: Yes, I forgot to mention that. You need to wear a white shirt, just a plain one, and
________________________________. You know, not green or anything like that. And we
don't supply those.
MAN: That's okay, I've got trousers, I'd just have to buy a couple of shirts. What about anything
else? Do I need a waistcoat or anything?
WOMAN: You have to wear a jacket, but the hotel lends you that.
MAN: I see. Er, one last thing - I don't know what the ________________________________ is.
WOMAN: Just a minute, I think it's sometime around the end of June. Yes, the 28th, in time for
the summer.
MAN: That's great. I'm available from the 10th.

WOMAN: Oh good. Well, if you can call again you need to speak to the Service Manager. Her
name's Jane Urwin, that's U-R-W-I-N, and she'll probably arrange to meet you.
MAN: Okay. And when's the best time to ring?
WOMAN: Could you call ________________? Um, she usually starts checking the rooms at
midday, so before then if you can, so she'll have more time to chat. I'll just give you her
________________ because she's got a direct line.
MAN: Thanks.
WOMAN: It's 832 double-09.
MAN: 823 double-0 9?
WOMAN: 832.
MAN: Oh, okay. Yes, I'll do that.
WOMAN: And by the way, she will ask you for a reference, so you might like to be thinking
________________ that. You know, just someone who knows you and can vouch for you.
MAN: Yes, no problem. Well, thanks very much for your help.
WOMAN: You're welcome. Bye.
MAN: Bye.

PRACTICE 9
1. Vacant a. to ask somebody to come to a social event
2. Recruit b. if a job in a company is ………, nobody is doing it and it is available for somebody
to take
3. Invite c. a local office or shop/store belonging to a large company or organization
4. Branch d. an official document that somebody needs in order to work in a particular
foreign country
5. Work permit e. to find new people to join a company, an organization, the armed forces, etc.
WOMAN: Good evening. King’s Restaurant.
MAN: Good evening. I’m ringing about the job I understand you have ……………...
WOMAN: Oh yes.
MAN: I’d like to find out a few ………….., if I may.
WOMAN: Yes, of course. Can I take your name?
MAN: It’s Peter Chin.
WOMAN: Okay Peter. Well, if you want to ask about the job and then if we’re both still
interested, we could ………………………………………………
MAN: Great, thanks. I’m afraid I …………….. for the job but heard about it from a friend.
WOMAN: That’s no problem at all. What would you like to know?
MAN: Well, um, what sort of work is it — washing up?
WOMAN: It’s ……………………………..
MAN: Oh right, fine.
WOMAN: And not waiting at table.
MAN: That’d be good. And how many nights a week would it be?
WOMAN: Well, we’re really only busy at the weekend.
MAN: So two nights?
WOMAN: Three ………………, so it would work out at twelve hours a week.
MAN: That’d be fine. ……………………………………………..
WOMAN: Are you at the university?
MAN: Yes. First year Physics student.
WOMAN: Oh, right.
MAN: Um, and because I’m not an EU national would I need a ………………..?
WOMAN: Yes you would. Just get your tutor to sign it.
MAN: That wouldn’t be a problem, if I were to get the job. Um, where exactly is the restaurant?
WOMAN: Well, we have two branches — …………….. we’re recruiting for is in Hillsdunne
Road.
MAN: I don’t know that. How do you spell it please?
WOMAN: It’s H-I-double L-S-D-U-double N-E Road.
MAN: Got that. Thanks. Is it near a bus stop?
WOMAN: Yes. …………………….. would probably be just beside the
Library.
MAN: Oh yes, I know it. That’d be fine for me. And could I ask about the pay?
WOMAN: We’re offering Ƚ4.45 an hour.
MAN: That’s very good. My last job was Ƚ3.95 an hour.
WOMAN: We feel it’s pretty good and we also offer some good fringe benefits.
MAN: Really?
WOMAN: Well, we give you a free dinner, so you eat well.
MAN: Right, better than hostel food!
WOMAN: We certainly hope so! And we …………………… ………………………………
MAN: Oh, that’s a really good perk, isn’t it?
WOMAN: Yes, we think so. ………………………………………………… if you’re working
after 11 o’clock we drive you home
MAN: Oh, that’s good to know.
WOMAN: Well, we’d certainly be interested in inviting you for an interview, if you’re still
interested?
MAN: Oh yes, certainly. Could I just also ask what qualities you’re looking for?
WOMAN: Well, …………………………………………….., which you obviously do have
MAN: Thanks.
WOMAN: And you must be able to think quickly, you know.
MAN: Well, I hope I’d…
WOMAN: So, when could you come in ……………………………….? We’re actually quite
quiet tonight?
MAN: Sorry, I couldn’t come tonight. Or tomorrow, I’m afraid. Thursday’s okay — that’d
be ……………………………...
WOMAN: Fine, after 5 p.m.?
MAN: Yes, fine. Would 6 o’clock be okay?
WOMAN: Good. I look forward to seeing you.
MAN: Oh, by the way, who should I ask for?
WOMAN: Oh yes, of course, sorry. My name is Samira Manuja.
MAN: Can you spell that, please?
WOMAN: M-A-N-U-J-A.
MAN: Okay, I’ve got that. Thanks very much.
WOMAN: Look forward to seeing you…

PRACTICE 10
1. Accommodation a. a series of lessons or lectures on a particular subject

2. Course b. something that you think is more important than other things and
should be dealt with first
3. Alternative c. to meet and spend time with people in a friendly way, in order to
enjoy yourself
4. Priority d. behaving in a sensible way, like an adult
5. Mature e. a thing that you can choose to do or have out of two or more
possibilities
6. Socialize f. a place to live, work or stay in
MAN: Good morning. Can I help you?
WOMAN: Yes. I’ve just been accepted on a course at the university and I’d like to try and
…………………………. in the hall of residence.
MAN: Yes, certainly. Please sit down. What I’ll do is fill in a form with you to
…………………………………… and so forth.
WOMAN: Thank you.
MAN: So first of all, can I take your name?
WOMAN: It’s Anu Bhatt.
MAN: Could you spell your name please?
WOMAN: Yes. A-N-U…B-H-A double T.
MAN: Thanks, and could I ask your date of birth?
WOMAN: 31st March 1972.
MAN: Thank you. And where are you from?
WOMAN: India.
MAN: Oh right. And what will you be studying?
WOMAN: I’m doing …………………… in nursing.
MAN: Right, thank you. And how long would you want to stay in hall, do you think?
WOMAN: Well, it’ll take three years but I’d only like to stay in hall for two. I’d like to think
about living outside for the third year.
MAN: Fine. And what did you have in mind for catering? Do you want to cook for yourself or
have all your meals provided, that’s full board?
WOMAN: …………………………………….?
MAN: Yes. You can just have evening meal provided, which is half board.
WOMAN: That’s what I’d prefer.
MAN: Yes a lot of students opt for that. Now, with that in mind, do you have any special diet,
anything we should know about?
WOMAN: Yes, I don’t take red meat.
MAN: No red meat.
MAN: Now, thinking about the room itself, we have a number of options. You can have a single
study bedroom or you can have a shared one. These are both what we call simple rooms.
………………………………….. is to opt for a single bedsit which actually has more space and
better facilities. There’s about Ƚ20 a week difference between them.
WOMAN: Well, actually ………………………… is quite generous and I think the bedsit
sounds the best option.
MAN: Lovely. I’ll put you down for that and we’ll see what availability is like. Now can I ask
some other personal details which we like to have on record?
WOMAN: Yes, of course.
MAN: I wonder if you could let us know what your interests are. This might help us get a closer
match for placing you in a particular hall.
WOMAN: Ummm. Well, I love the theatre.
MAN: Right.
WOMAN: And I enjoy sports,…………………….. badminton.
MAN: That’s worth knowing. Now, what we finish with on the form is really a list from you
……………………………are in choosing a hall and we’ll do our best to take these into account.
WOMAN: Well, the first thing is I’d prefer a hall where there are other …………………….. If
possible.
MAN: Yes, we do have halls which tend to cater for slightly older students.
WOMAN: Ummm and I’d prefer to be out of town.
MAN: That’s actually very good for you because we tend to have more vacancies in out-of-town
halls.
WOMAN: Lucky!
MAN: Yes. Anything else?
WOMAN: Well, I would like somewhere ………………………... A TV room for example, or
something like that………………………………….
MAN: It certainly is.
WOMAN: That’s it.
MAN: Now, we just need a contact telephone number for you.
WOMAN: Sure, I’ll just find it. It’s double 67549.
MAN: Great, so we’ll be in contact with you as soon as possible…

PRACTICE 11
1. Recommend a. something important, interesting or typical of a place or thing
2. Budget b. an electronic device that is sent into space and moves around the earth or another
planet. It is used for communicating by radio, television, etc. and for providing
information.
3. Brochure c. a small magazine or book containing pictures and information about something or
advertising something
4. Cancel d. having or needing a lot of energy and enthusiasm
5. Feature e. to decide that something that has been arranged will not now take place
6. Satellite f. the money that is available to a person or an organization and a plan of how it will
be spent over a period of time
7. Energetic g. to tell somebody that something is good or useful, or that somebody would be
suitable for a particular job, etc.
MAN: Greek Island Holidays, can I help you?
WOMAN: Yes, I hope so. I have a friend who's just come back from Corfu and
…………………………………………………. Arilas. She thought they might be on your list.
MAN: Arilas, Arilas, let me see. Can you give me the names?
WOMAN: Yes, the first's Rose Garden Apartments. I'd like to go with another friend in the last
week of October
MAN: Well, ………………………………………………………………... I'm sure you'd enjoy

the entertainment programme there too, with Greek dancing in the restaurant.
WOMAN: And the cost for each of us?
MAN: £219.
WOMAN: That sounds very reasonable! I'm just jotting down some notes. Now the second one
she mentioned was called Blue Bay.
MAN: Blue Bay? Yes, in fact that's very popular and ……………………………………….
WOMAN: Really?
MAN: The main attraction is the large swimming pool with salt water.
WOMAN: Much healthier, I understand.
MAN: That's right. And it isn't far from the beach, either - only 300 metres, and only around half
a kilometre to some shops, …………………………………………………………….
WOMAN: Is it much more expensive than the first one?
MAN: Let me just check. I think at the time you want to go it's around £260 – no £275 to be
exact.
WOMAN: Right, I've got that.

……………………………………………………………………………………..Um, I can't read
my own writing! Something to do with sun ... Sunshine, is it?
MAN: I think you meant the Sunshade Apartments. They're on a mountainside.
WOMAN: Any special features?
MAN: Yes, each room has its own sun terrace and there are shared barbecue facilities.
WOMAN: Sounds lovely!
MAN: Yes, it is rather well-equipped. It also provides water sports - it has its own beach. There
are facilities for water-skiing.
WOMAN: Any kite-surfing? My friend's quite keen.
MAN: Not at the hotel but I'm sure you'll find some in Arilas. There's
……………………………………………………
WOMAN: And how much is that one?
MAN: £490 with two sharing.

WOMAN: You mean £245 each?
MAN: I'm afraid not! Each person has to pay that amount and there must be at least two in an
apartment.
WOMAN……………………………………………………………………………………………
. And the last one sounds a bit expensive too - the Grand!
MAN: Actually it's quite reasonable. It's an older style house with Greek paintings in every
room, and a balcony outside.
WOMAN: Sounds nice. What are the views like?
MAN: Well, there are forests all round and they hide a supermarket just down the road, so that's
very useful for all your shopping needs. There's a disco in the area too.
WOMAN: And the price?
MAN: £319 at that time, but if you leave it till November it goes down by 40%.
WOMAN: Too late, I'm afraid.
MAN: Well, why don't I send you ……………………………………………………………….,

Ms...?
WOMAN: Nash. But don't worry about that. I'm coming to Upminster soon and I'll call and get
one. I just wanted to get an idea first.
MAN: Well, that's fine. We've got plenty here when you come.
WOMAN: If you've got a minute,

…………………………………………………………………………….. I got one policy
through the post but I'd like to see if yours is better.
MAN: Fine. What would you like to know?
WOMAN: Well, the one I've got has benefits and then the ……………………………………..
you can claim. Is that like yours?
MAN: Yes, that's how most of them are.
WOMAN: ……………………………………………………………... If the holiday's cancelled

on the policy I've got, you can claim £8,000.
MAN: We can improve on that, Ms Nash. For Greek Island holidays, our maximum is £10.000.
WOMAN: That's good-of course our holiday won't even cost £1,000 together!
MAN: It's still sensible to have good cover. Now, if you go to hospital, we allow
£600.
WOMAN: Yes, mine's similar.
MAN: And we also allow a relative to travel to your holiday resort.
WOMAN: My policy just says their representative will help you.
MAN: ……………………………………………………………………………………... And

what happens if you don't get on the plane?
WOMAN: Nothing, as far as I can see on this form.
MAN: Don't you have missed departure?
WOMAN: No, I'll just jot that down.
MAN: We pay up to £1,000 for that, depending on the

reason………………………………………………………………………..- up to £3,000, but
not more than £500 for a single item.
WOMAN: Then I'd better not take my laptop!
MAN: Not unless you insure it separately.
WOMAN: OK - thanks very much for your time - you've really been helpful. Can get back to
you? Your name is?
MAN: Ben - Ludlow. That's L-U-D-L-O-W. I'm the Assistant Manager here. I'll give you my
number. It's 081260 543216.
WOMAN: But didn't I phone 081260 567294?

………………………………………………………………….
MAN: that is the main switchboard. I have given you my direct line.
WOMAN: right. Thank you …

PRACTICE 12
1. Register a. the treatment of a physical problem or an illness
2. Clinic b. right or appropriate for a particular purpose or occasion
3. Appointment c. a period of time during which doctors give special medical treatment or advice
4. Therapy d. a formal arrangement to meet or visit somebody at a particular time,
especially for a reason connected with their work
5. Prove e. to record your/somebody’s/something’s name on an official list
6. Suitable f. show something is true
WOMAN: Can I help you?
MAN: Yes, I've just moved to this area with my wife and children and I'd like to know where we
can all…………..with a doctor at a Health Centre.
WOMAN: Okay. Well, there's Doctor Green at The Harvey Clinic. We always recommend her
for babies, because she's very good with them and she runs a special …………..
MAN: Oh ... actually my youngest child is five, so that wouldn't be any good for us.
WOMAN: Right
MAN: Is there anywhere else I could try?
WOMAN: Yes, the Eshcol Health Practice is the next one on my list.
MAN: How do you spell that?
WOMAN: E-S-H-C-O-L. And it's Doctor Fuller, who has space on his list. The clinic only
opened a year ago, so the facilities are all very modern.
MAN: That sounds good.
WOMAN: And it's particularly good if you're busy during the day, because they also
…………………………………….. They're closed on Saturday, though. The only other place on
the list is the Health Centre on Shore Lane. You can register with Doctor Gormley, that's G-O-R-
M-L-E-Y. He's new there. but the centre has a very good reputation.
MAN: Oh yes, I think I know the road. That would be the best one. Thanks. Could you tell me,
will all their services be free.
WOMAN:Erm.. …………………………………………………. Let me see what it says about

the Shore Lane Centre. If you need to be vaccinated before any trips abroad, you won't have to
pay for this. Erm, what else? The sports injury treatment service operates on a paying basis, as
does the nutritional therapy service. Some health centres do offer alternative
……………………………… like homeopathy as part of their pay-to-use service. Shore Lane
are hoping to do this soon - I think they may start with acupuncture. And finally,
…………………………………………………….. or haven't had any serious injuries before a
new employer will accept you. you can get a free fitness check-up there, but you'd most likely
have to pay for insurance medicals though.
MAN: Okay, thanks.
WOMAN: You might also be interested to know the Centre is running a pilot scheme of talks for
patients. I've got the list here. Actually, they look very interesting.
MAN: What sort of things?
WOMAN: Well, the first one's about giving up smoking. It's next week, the twentyfifth of
February, at 7 pm, and that's in Room 4. It says, the talk will stress the health benefits
particularly for people with asthma or heart disease.
MAN: That sounds very interesting.
WOMAN: There's also a talk for families with children. It's on Healthy Eating, and takes place
on the first of March at five o'clock.
MAN: Will that be at the Health Centre?
WOMAN: Erm, actually it's at the primary school on Shore Lane.

……………………………………… they're inviting the parents of pupils there - it says here 'all
welcome'. Mmm, I might go to that if I have time.
WOMAN: There's a couple of other talks - one giving advice about how to avoid injuries while
doing exercise. It's on the ninth of March. Oh, it's a late afternoon talk, at four thirty, and it'll be
in Room 6………………………………………………………………... And finally, there's a
talk called 'Stress Management which is ...
PRACTICE 5
PRACTICE 13
Exercise 1 (Track 4.13)
1. Brochure a. a small house in the country where people stay

when they want to take part in some types of
outdoor sport
2. Lodge b. a place where people on holiday/vacation can
put up their tents, park their caravan / camper,
etc., often with toilets, water, etc.
3. Campsite c. a place to live, work or stay in
4. Sunbathing d. a small magazine or book containing pictures

and information about something or advertising
something
5. Accommodation e. to sit or lie in the sun, especially in order to go
brown
Exercise 4: Listen to the conversation and fill in the blank (you

can pause if necessary)
TRAVEL AGENT: Good morning. World Tours. My name is Jamie.

How can I help you?
ANDREA: Good morning. I want some information on (1)
_____________________________ in the USA. Could you send me
a brochure?
TRAVEL AGENT: Of course. Could I have your name please?

ANDREA: Andrea Brown.
TRAVEL AGENT: Thank you. And your address?
ANDREA: 24, Ardleigh Road.
TRAVEL AGENT: Can you spell that?
ANDREA: A-R-D-L-E-I-G-H Road.
TRAVEL AGENT: Postcode?
ANDREA: BH5 20P
TRAVEL AGENT: Thanks. And can I have your phone number?
ANDREA: Is a mobile alright?
TRAVEL AGENT: Fine.
ANDREA: It's 07786643091.
TRAVEL AGENT: Thank you. And can I ask you where you heard
about (2) _____________________________? From a friend? Or
did you see an advert somewhere?
ANDREA: No, I read about you in the newspaper.

TRAVEL AGENT: OK, I'll get the brochures in the post to you but
can I give you some information (3) _______________
______________. What kinds of things do you want to do on your
holiday?
ANDREA: I'm interested in going to California with my family. I've

got two children and we want to (4) ______________________
_______________.
TRAVEL AGENT: OK. We have a couple of self-drive tours there

visiting different places of interest in California. The first one begins
in Los Angeles and there's plenty of time to visit some of the (5)
_____________________________ there.
ANDREA: That's something on my children's list so I'd want to

include that.
TRAVEL AGENT: Good. Then you drive to San Francisco. From

San Francisco you can drive to Yosemite Park where you spend (6)
_______________________________________. You can choose to
stay in a lodge or on the campsite.
ANDREA: I don't like the idea of staying in a tent. It'd be too hot.
TRAVEL AGENT: Right. And the tour ends in Las Vegas.
ANDREA: OK.
TRAVEL AGENT: The other trip we can arrange is (7)
________________________________. It starts in San Francisco.
Then you drive south to Cambria.
ANDREA: Someone told me there's a really nice (8)

____________________ near Cambria. Will we go near that?
TRAVEL AGENT: Hearst Castle is on that road so you could stop

there.
ANDREA: Good. I'd like to do that. Does this trip also go into the
desert?
TRAVEL AGENT: No, it continues to Santa Monica where most

people like to stop and do some (8) ________________________.
ANDREA: We have enough of that at home so that doesn't interest

us.
TRAVEL AGENT: OK. Well you could go straight on to San Diego.
ANDREA: That's good for beaches isn't it?
TRAVEL AGENT: That's right, that's a good place to relax and your
children might like to visit the zoo before (10) _______________
______________.
ANDREA: I don't think so. We want some time for sunbathing and
swimming.
ANDREA: So how many days are the trips and how much do they
cost?
TRAVEL AGENT: The first one I told you about is a self-drive tour
through California which lasts (11) _________________ days and
covers 2.020 kilometres. The shortest journey is 206 km and the
longest is 632 kilometres. The cost is £525 per person. That includes
accommodation, (12) _____________________________and a
flight but no meals.
ANDREA: OK. And the other trip?
TRAVEL AGENT: That lasts nine days but you spend only three
days on the road. You cover about 980 kilometres altogether.
ANDREA: So is that cheaper then?
TRAVEL AGENT: Yes, it's almost (13) ____________________

________________ cheaper. It's £429 per person, which is a good
deal.
ANDREA: So that covers accommodation and car hire. What about

flights?
TRAVEL AGENT: They aren't included. But these hotels offer

dinner in the price.
ANDREA: OK. Well, thank you very much. I'll be in touch when I've
had a chance to look at the brochure.
TRAVEL AGENT: I'm pleased to help. Goodbye.
ANDREA: Goodbye.

PRACTICE 14
1. Suggestion a. buildings, services, equipment, etc. that are

provided for a particular purpose
2. Improvement b. that is not being used or is not needed at the
present time
3. Facility c. the act of making something better; the
process of something becoming better
4. Shame d. sloping upwards
5. Uphill e. the feelings of sadness, embarrassment
and guilt that you have when you know that
something you have done is wrong or stupid
6. Footpath f. covered or damp with sweat
7. Encourage g. an idea or a plan that you mention for
somebody else to think about
8. Sweaty h. to give somebody support, courage or hope
9. Spare i. a path that is made for people to walk along,
especially in the country
Exercise 4: Listen to the conversation and fill in the blank (you

can pause if necessary)
INTERVIEWER: Excuse me.

LUISA: Yes?
INTERVIEWER: I wonder if you could spare a few minutes to do a

survey on transport. It won't take long.
LUISA: No, that's fine.
INTERVIEWER: Lovely. The survey is on behalf of the (1)

________________________________. They'd like to know about
what transport you use and any suggestions for (2)
___________________. Can I start by asking you how you travelled
to town today?
LUISA: Sure. I came on the bus.
INTERVIEWER: Great. Now can I get a few details about yourself?
LUISA: OK.
INTERVIEWER: What's your name?
LUISA: It's Luisa ....
INTERVIEWER: Yes.
LUISA: Hardie.
INTERVIEWER: Can you spell that, please?
LUISA: Yes, it's H-A-R-D-I-E.

INTERVIEWER: Great. Thanks. And can I have your (3)
_________________?
LUISA: It's 19, White Stone Road.
INTERVIEWER: Oh, right. I know that area. It's Bradfield, isn't it?
LUISA: That's right.
INTERVIEWER: Is the postcode GT7?
LUISA: It's actually G-T-8. 2-L-C.
INTERVIEWER: Great. And could I ask what your job is? Are you
a student?
LUISA: I've actually just finished my training. I'm a (3)

_________________.
INTERVIEWER: Oh, right. And one more question in this section.

What is the reason for you coming into town today?
LUISA: Actually it's not for shopping today, which would be my (4)
_________________________________, but to see the dentist.
INTERVIEWER: Right. Thanks.
INTERVIEWER: Now in this last section I'd like you to give us

some ideas about the facilities and (5) _________________ in the
city for getting to and from work, er, any suggestions you have for
improvements.
LUISA: Well, something I've thought about for some time is that
when I do walk and I'm doing a (6) ________________________, I
think the lighting should be better.
INTERVIEWER: Yes, good point.
LUISA: And of course, I think it's a real shame they've been cutting
down on the (7) ________________________________. They
should have more of those. Then people would walk more.
INTERVIEWER: Yes, right.
LUISA: And, I don't think there are enough (8) _____________.

That's why I don't use them - you have to wait so long.
INTERVIEWER: Thanks. And finally I'd like to ask your opinion

on cycling. As you may know, there's a drive in the city to get more
people to cycle to work.
LUISA: Right.
INTERVIEWER: But we realise that there are things which the

council, but also employers, might do to help encourage workers to
(10) _________________________.
LUISA: Yep. Well, I have thought about it and where I work there
are no safe places to leave your bikes.
INTERVIEWER: OK
LUISA: And also, I'd have to cycle uphill and on a hot day I'd arrive
at work pretty sweaty so I think I'd need a shower somewhere at
work.
INTERVIEWER: Right.
LUISA: And I suppose the last thing is that I wouldn't be all that
confident about cycling on such (11) ________________________.
I think I'd like to see you offering training for that, you know, I'd
feel a lot better about starting if that was the case.
INTERVIEWER: Well, that's very helpful. Thank you very much

for your time.
LUISA: No problem. Bye.

PRACTICE 15
1. Enrolling a. a medical condition of the chest that makes

breathing difficult
2. Mature b. a list of goods that have been sold, work that has
been done, etc., showing what you must pay
3. Flexible c. a sudden serious and dangerous event or situation
which needs immediate action to deal with it
4. Asthma d. able to change to suit new conditions or situations
5. Emergency e. a large amount; as much or as many as you need
6. Plenty f. to arrange for yourself or for somebody else to
officially join a course, school, etc.
7. Payment g. a large amount; as much or as many as you need
8. Invoice h. behaving in a sensible way, like an adult
Exercise 4: Listen to the conversation and fill in the blank (you can
pause if necessary)
DIRECTOR: Good morning. Welcome to the Early Learning Childcare

Centre. How may I help you?
CAROL: Hi. I spoke to you last week about enrolling (1)

_____________________ for next year.
DIRECTOR: Oh, yes. I'll just get some details from you. So, you're her
mother?
CAROL: That's right.
DIRECTOR: And, can I have your name?
CAROL: It's Carol, Carol Smith.
DIRECTOR: And your daughter's name?
CAROL: It's Kate.
DIRECTOR: Now, we have several groups at the centre and we cater for
children from three to five years old. How old is your daughter?
CAROL: She's three now but she turns four (2) ____________________.
DIRECTOR I'll put four down because that's how old she'll be when she
starts.
CAROL: Fine, she's so excited about her birthday and coming to the
centre.
DIRECTOR: That's good to hear. And what's your address?
CAROL: It's 46 Wombat Road, that's W-O-M-B-A-T. Woodside 4032
DIRECTOR: And what's the phone number?
CAROL: Oh ... it's ... 3345 9865.

DIRECTOR: So, have you decided on the days you'd like to bring your
daughter here?
CAROL: I'd prefer (3) _______________________________ if

possible.
DIRECTOR: Mmm. I'll check, Monday's fine, but I think the centre is
already full for Wednesday. Erm. Yes. Sorry. It seems to be a very
popular day. We can offer you a Thursday or a Friday as well.
CAROL: Oh dear. I suppose Thursday would be all right because she has
swimming on Friday.
DIRECTOR: OK, got that. Because a lot of parents work, we do offer

flexible start and finish times. We are open from 7:30 in the morning until
6 o'clock at night. What time would you like your daughter to start?
CAROL: I need to get to work in the city by 9:00 so I'll drop her off at
8:30. You're pretty close to the city here so that should give me to get (4)
__________________________ there.
DIRECTOR: That's fine. Now, we also need to decide which group she'll
be in. We have two different groups and they're divided up according to
age. There's the green group, which is for (5)
___________________________________. And then there's the red
group which is for four- to five-year-olds.
CAROL: She's quite mature for her age and she can already write her
name and read a little.
DIRECTOR: Well, I'll put her in the red group and we can always change
her to the green one if there are any (6) __________________.
CAROL: That sounds fine.
DIRECTOR: OK. Let's move on to meals. We can provide breakfast,

lunch and dinner. As she's finishing pretty early, she won't need dinner,
will you give her (7) ____________________ before she comes?
CAROL: Yes, she'll only need lunch.
DIRECTOR: Now, does she have any medical conditions we need to

know about? Does she have asthma or any (8) ___________________
_________________ for example?
CAROL: No. But she does need to wear glasses.
DIRECTOR: Oh, I'll make a note of that.
CAROL: Yes, she's pretty good about wearing them, she can't see much
without them.
DIRECTOR: Right. OK. Now, I also need (10) ___________________

______________ details.
CAROL: So what sort of information do you need?
DIRECTOR: Just the name and number of a friend or family member we

can contact in case we can't get hold of you at any time.
CAROL: OK. That'd better be my sister ... Jenny Ball. That's B-A-double
L. Her phone number is 3346 7523.
DIRECTOR: Great. So she is the child's aunt?
CAROL: Yes, that's right.
DIRECTOR: I'll make a note of that as well. Now, is there anything you'd
like to ask?
CAROL: What about payment? How much are the fees each term?
DIRECTOR: Well, for (10) ___________________________ and the

hours you've chosen, that will be $450 altogether.
CAROL: OK, and do I have to pay that now?
DIRECTOR: No, we send out invoices once the children start at the
centre. You can choose to pay at the end of each term or we do offer a
slightly (11) _____________________________ if you pay every
month.
CAROL: Oh, I'll do that then. I find it easier to budget that way and I'm
not used to the term dates just yet.
DIRECTOR: Good, it makes it a lot (12) ______________ for us as well.

Well, that's everything. Would you like me to show you around ...?

PRACTICE 16
1. Entrance a. without delay

2. Itemised b. a substance made of lime, water and sand, that
is put on walls and ceilings to give them a smooth
hard surface
3. Urgent c. that needs to be dealt with or happen
immediately
4. Presume d. covered in a lot of oil
5. Immediately e. a door, gate, passage, etc. used for entering a
room, building or place
6. Greasy f. to suppose that something is true, although you
do not have actual proof
7. Plaster g. a structure made of wood or wire supported with
posts that is put between two areas of land as
a boundary to keep animals in, or to keep people
and animals out
8. Fence h. to produce a detailed list of things
MR THORNDYKE: Thorndyke's.
EDITH: Good morning. Is that Mr Thorndyke?
MR THORNDYKE: Speaking. How can I help?
EDITH: I've got quite a few things which need (1) _______________________________ in the
flat and I wonder whether you'd be able to do the work.
MR THORNDYKE: I'm sure I'd be able to help but let me take down a few details.
EDITH: Yes, of course.

MR THORNDYKE: Well, firstly, how did you hear about us?
EDITH: It was my friend May Hampton ... you did some (2) __________________
______________ for her a couple of years ago. Do you remember?
MR THORNDYKE: Oh, yes, that was in West Park Flats, lovely lady.
EDITH: Yes, she is.
MR THORNDYKE: And what's your name, please?
EDITH: It's Edith Pargetter.
MR THORNDYKE: Edith ... can you spell your surname, please?
EDITH: It's P-A-R-G-E-double T-E-R.
MR THORNDYKE: Double T, right. And do you live in (3) ___________________________

Flats as well?
EDITH: No, actually it's East Park, Flat 4.
MR THORNDYKE: Oh, right, that's over the road, I seem to remember - quite difficult to get to.
EDITH: Yes, it's at the back of the library.
MR THORNDYKE: Right, I know. And what's your phone number?
EDITH: 875934 but I'm (4) _____________________________________ in the afternoons and

evenings.
MR THORNDYKE: So would the best time to ring you be in the morning?
EDITH: Yes.
MR THORNDYKE: Fine. I've made a note of that. Can I just ask, I'll be in a van and I know
parking's rather difficult round your flats. Where would you recommend?
EDITH: Well, I always tell people in (5) _____________________________ to park by the

postbox on the other side of the road from the entrance.
MR THORNDYKE: Good, thanks.

EDITH: And will you be able to give me a full itemised quote?
MR THORNDYKE: Oh, yes, I'll list all the jobs separately with (6) _______________
_________________.
EDITH: That'd be a great help.
MR THORNDYKE: No problem.
MR THORNDYKE: Now, what would you like me to do?
EDITH: Firstly and most urgently is in the kitchen. With all the (7)
_____________________________, the glass in the door has cracked and I'd need that fixing ...
MR THORNDYKE: presume you mean replacing?
EDITH: Oh, yes. And as soon as possible ...
MR THORNDYKE: What I'll do is come round (8) __________________________________ and

do that immediately.
EDITH: Thank you so much. The other things aren't so urgent but ...
MR THORNDYKE: Now, I'll make a note of everything you want doing.
EDITH: Well, in the kitchen I'd like some painting doing.
MR THORNDYKE: All the kitchen walls?
EDITH: Just the area over the cooker. It's very greasy ...
MR THORNDYKE: Right ... it does tend to get that way!
EDITH: Yes!
MR THORNDYKE: Well, if you want a (9) _________________ job done what I'd need to do is
strip the (10) _________________________ and plaster it about a week before I paint it.
EDITH: Of course. Now, May tells me you also do work in the garden. MR THORNDYKE: That's
right.
EDITH: Well, I'd like you to (11) ______________________________.

MR THORNDYKE: Just one?
EDITH: Yes, at the far end.
MR THORNDYKE: Fine. Shouldn't be a problem.
EDITH: And that's the lot.
MR THORNDYKE: Fine. Yeah, as I say I can come round tomorrow morning to (12)
________________________ things with you.
EDITH: That's great, thank you.
MR THORNDYKE: So, I'll look forward to seeing you tomorrow at ...

PRACTICE 17
1. Enquire a. a sum of money that is given as the first part of a larger payment
2. Available b. to give somebody official permission to do, own, or use something
3. Deposit c. easy to do or to understand; not complicated
4. Facility d. to ask somebody for some information
5. Licence e. a plan or preparation that you make so that something can happen
6. Straightforward f. that you can get, buy or find
7. Arrangement g. in or into every part of something
8. Throughout h. to keep touching or moving something with your hands, especially

because you are bored or nervous
9. Fiddle i. buildings, services, equipment, etc. that are provided for a particular
purpose
10. Premise j. a statement or an idea that forms the basis for a reasonable line of
argument
OFFICIAL: Hello?
WOMAN: Oh, hello. I wanted to enquire about (1)_____________________

_____________________ in the Village Hall, for the evening of September the first.
OFFICIAL: Let me just see... Yes, we have both rooms available that evening. There's our Main
Hall-that's got (2)_____________________ for 200 people. Or there's the Charlton Room...
WOMAN: Sorry?
OFFICIAL: The Charlton Room-C-H-A-R L-T-O-N. That's got seating for up to one hundred.
WOMAN: Well, we're organising a dinner to (3)_______________________________________

for a charity, and we're hoping for at least 150 people, so I think we'll go for the Main Hall. How
much would that cost?
OFFICIAL: Let's see. You wanted it for the evening of September 1st?
WOMAN: Yes, that's a Saturday.
OFFICIAL: So from (4)__________________________________________ that'd be £115 - that's

the weekend price, it's £75 on weekdays.
WOMAN: That's all right.
OFFICIAL: And I have to tell you there's also a deposit of £250, which is returnable of course as
long as there's no damage. But we do insist that this is paid in (5)_____________________, we
don't take cards for that. You can pay the actual rent of the room however you like though - cash,
credit card, cheque ...
WOMAN: Oh, well I suppose that's OK. So does the charge include use of tables and chairs and
so on?
OFFICIAL: Oh, yes.
WOMAN: And what about parking?
OFFICIAL: Yeah that's all included. The only thing that isn't included is ... you said you were
organising a dinner?
WOMAN: Yeah
OFFICIAL: Well, you'll have to pay extra for the kitchen if you want to use that. It's
(6)_____________________. It's got very good facilities - good quality cookers and fridges and
so on.
WOMAN: OK, well I suppose that's all right. We can cover the cost in our entry charges.
OFFICAL: Right. So I'll make a note of that. Now there are just one or two things you need to
think about before the event. For example, you'll have to see about getting a licence if you're
planning to have any music during the meal
WOMAN: Oh, really?
OFFICIAL: It's quite straightforward, I’ll give you the details later on. And about
(7)_____________________ or (8)_____________________ before your event you'll need to
contact the caretaker, that's Mr. Evans, to make the arrangements for entry-he'll sort that out with
you.
WOMAN: And do I give him the payment as well?
OFFICIAL: No, you do that directly with me.
WOMAN: Right. Now is there anything I need to know about what happens
(9)_____________________ the event?
OFFICIAL: Well, as you'll be aware, of course the building is (10)_____________________

_____________________ throughout
WOMAN: Of course.
OFFICIAL: Now, are you having a band?
WOMAN: Yes.
OFFICIAL: Well, they have a lot of equipment, so rather than using the front door they should
park their van (11)__________________________________________ and use the stage door
there. You can open that from inside but don't forget to lock it at the end.
WOMAN: OK.
OFFICIAL: And talking of bands, I'm sure I don't need to tell you this, but you must make sure
that no one fiddles about with the black box by the fire door- that's a system that cuts in when the
volume reaches a certain level. It’s a legal requirement.
WOMAN: Sure. Anyway, we want people to be able to talk to one another so we don't want
anything too loud. Oh, that reminds me, we'll be having speeches - are there any
(12)_____________________ available?
OFFICIAL: Yeah. Just let the caretaker know, he'll get those for you. Right now when the event
is over we do ask that the premises are left in good condition. So there's a locked cupboard and
you'll be informed of the code you need to open that. It's got all the (13)____________________
______________________, brushes and detergent and so on.
WOMAN: Right. So what do we need to do after everyone's gone? Sweep the floors I suppose?
OFFICIAL: Well, actually they have to be washed, not just swept. Then you'll be provided with
black plastic bags, so all the rubbish must be collected up and left outside the door.
WOMAN: Of course. We'll make sure everything's left tidy. Oh, and I forgot to ask, presume we
can have decorations in the room?
OFFICIAL: Yes, but you must take them down afterwards
WOMAN: Sure.
OFFICIAL: And the chairs and tables should be stacked up neatly at the back of the room
WOMAN: I'll make sure I've got a few people to help me.

PRACTICE 18
1. Administrator a. to injure or affect somebody permanently so that, for example, they

cannot walk or cannot use a part of their body
2. Complicated b. a person whose job is to manage and organize the public or business
affairs of a company or an institution, or a person who works in an office
dealing with records, accounts, etc.
3. Courier c. something that you want to do or achieve very much
4. Parliament d. at the end of a period of time or a series of events
5. Ambition e. to send a package, important papers
6. Eventually f. made of many different things or parts that are connected; difficult to
understand
7. Instance g. making you feel admiration, because they are very large, good, skilful,
etc.
8. Impressive h. to formally suggest that somebody should be chosen for an important
role, prize, position, etc.
9. Disable i. who are elected to make and change the laws of a country
10. Nominated j. a particular example or case of something
CAROLINE: Good Morning. Youth Council. Caroline speaking.
ROGER: Oh, hello, I'm interested in standing for election to the (1)__________________
____________, and I was told to give you a call.
CAROLINE: That's good. Could I have your name, please?

ROGER: Yes, it's Roger Brown,
CAROLINE: Thank you. I'm Caroline, the Youth Council (2)__________________. So do you
know much about what the Council does, Roger?
ROGER: I've talked to Stephanie - I think she's the chair of the Council.
CAROLINE: That's right.
ROGER: And she told me a lot about it. How it's a way for young people to discuss local issues,
for example, and make (3)__________________ to the town council. That's what made me
interested.
CAROLINE: Fine. Well let me take down some of your details. First of all, how old are you? You
know the Council is for young people aged from 13 to 18?
ROGER: I've just turned 18
CAROLINE: And where do you live, Roger?
ROGER: Well, that's a bit complicated. (4)____________________________________I'm

looking for a flat to rent here, so I'm in a hostel from Monday to Friday, I go back to my parents'
place at the (5)__________________.
CAROLINE: OK, So Where's the best place to send you some information about the Council?
ROGER: Oh, to my parents' address, please. That's 17, Buckleigh Street -B-U-C-K-L-E-I-G-H
Street, Stamford, Lincolnshire, though you don't really need the county.
CAROLINE: Oh, I know Stamford - it's a lovely town. And what's the postcode?
ROGER: PE9 7QT
CAROLINE: Right, thank you. So are you working here, or are you a student?
ROGER: I started studying at the university (6)____________________________________ago,

and I've got a part-time job for a few hours a week.
CAROLINE: What do you do?

ROGER: Well, I've done several different things. I've just finished a short-term contract as a
courier, and now I'm working as a waiter in one of the big hotels.
CAROLINE: Uhuh. That can't leave you much time for studying!
ROGER: Oh, it's not too bad. I manage to fit it all in.
CAROLINE: What are you studying?
ROGER: My ambition is to go into parliament eventually, so my major subject is politics. That's

partly why I think the Youth Council is (7)__________________ and want to be a part of it study
economics too.
ROGER: I chose history. To be honest, I'm not finding it as interesting as I expected!
CAROLINE: OK, so with your studying and your part-time job, do you have time for any other
interests or hobbies?
ROGER: Well, I spend quite a lot of time cycling - both (8)_______________________________

to get to university and to work, and also long-distance, from here to London, for instance.
CAROLINE: That's pretty impressive! Anything else?
ROGER: For relaxation I'm also keen on the cinema - I used to go at least once a week, but I can't
manage to go so often now.
CAROLINE: Right. Are you sure you'll have enough time for the Youth Council?
ROGER: Yes, I've worked out that I can afford to reduce my hours at work, and that will make the
time.
CAROLINE: So is there any particular aspect of the Youth Council's work that appeals to you,
Roger?
ROGER: Well, my sister is blind, so I'm particularly interested in working with disabled young
people, to try and improve the (9)__________________ of their lives.
CAROLINE: That's great. Well, the best way to get involved is to be nominated by some people
who you know
ROGER: Right. Can you tell me how to set about organising that?
CAROLINE: You should talk to Jeffrey, our Elections Officer, I can arrange a meeting in the
Council office with him, if you like.
ROGER: Yes, please.
CAROLINE: He'll be here (10) ____________________________________, if that suits you.
ROGER: That's the 14th, isn't it?
CAROLINE: Yes.
ROGER: I can manage late afternoon,
CAROLINE: Would you like to suggest a time? He generally leaves around 5.30.
ROGER: Well, would 4.30 be OK? My last class finishes at 4, so I'd have plenty of time to get to
your office.
CAROLINE: Right, that's fine. Oh, and could I have a (11) _______________________________
we can contact you on?
ROGER: Yes, my mobile number's 07788 136711,
CAROLINE: Thank you. Well, we'll look forward to seeing you next week.
ROGER: Thanks very much. Goodbye.
CAROLINE: Bye.

PRACTICE 19
1. Demonstrate a. pleasant to look at, especially in a sexual way
2. Sculpture b. the place where a particular type of animal or plant is normally found
3. Majority c. a structure made of wood or wire supported with posts that is put between
two areas of land as a boundary, or around a garden/yard, field, etc. to keep
animals in, or to keep people and animals out
4. Attractive d. using two eyes to see
5. Habitat e. a work of art that is a solid figure or object made by carving or shaping
wood, stone, clay, metal, etc.
6. Binocular f. something that you feel you have to do because it is your moral or legal
responsibility
7. Shallow g. the largest part of a group of people or things
8. Fence h. a person who is employed at a beach or a swimming pool to rescue people

who are in danger in the water
9. Lifeguard i. not having much distance between the top or surface and the bottom
10. Duty j. to show something clearly by giving proof or evidence
MARTIN: Good morning. This is Burnham (1) ______________________________, Martin

speaking.
SUE: Oh, hello. I saw a poster about free things to do in the area, and it said people should
phone you for information. I'm coming to Burnham with my husband and (2)
______________________ for a few days on June the 27th, or possibly the 28th, and I'd like
some ideas for things to do on the 29th.
MARTIN: Yes, of course. OK. Then let's start with a couple of events especially for children.
The art gallery is holding an event called (3) ______________________________ that day,
when there are activities and trails to use throughout the gallery.
SUE: That sounds interesting. What time does it start?
MARTIN: The gallery opens at 10, and the 'Family Welcome' event runs from 10.30 until 2
o'clock. The gallery stays open until 5. And several times during the day, they're going to show
a short film that the gallery has produced. It demonstrates how ceramics are made, and there'll
be (4) _____________________________________________ for children to have a go
themselves. Last time they ran the event, there was a film about painting, which went down
very well with the children, and they're now working on one about sculpture.
SUE: I like the sound of that. And what other events happen in Burnham?
MARTIN: Well, do you all enjoy listening to music?
SUE: Oh, yes.
MARTIN: Well there are several free concerts taking place at different times – (5)
_____________ _______________ in the morning, the majority at lunchtime, and a couple in
the evening. And they range from pop music to Latin American.
SUE: The Latin American could be fun. What time is that?
MARTIN: It's being repeated several times, in different places. They're performing in the
central library at (6) ____________________, then at 4 it's in the City Museum, and in the
evening, at 7.30, there's a longer concert, in the theatre.
SUE: Right. I'll suggest that to the rest of the family.
MARTIN: Something else you might be interested in is the (7) _______________

_____________ along the river. Oh, yes, do tell me about that.
MARTIN: The race starts at Offord Marina, to the north of Burnham, and goes as far as
Summer Pool. The best place to watch it from is Charles worth Bridge, though that does get
rather crowded.
SUE: And who is taking part?

MARTIN: Well, local boat clubs, but the standard is very high. One of them came first in the
west of England regional.
SUE: Now I've heard something about Paxton Nature Reserve. It's a good place for spotting
(8) ______________________________, isn't it?
MARTIN: That's right throughout the year. There is a lake there, as well as a river, and they
provide a very attractive habitat. So it's a good idea to bring binoculars if you have them. And
just at the moment you can see various flowers that are pretty unusual-the soil at Paxton isn't
very common. They're looking good right now.
SUE: Right. My husband will be particularly interested in that.
MARTIN: And there's going to be a talk and slide show about mushrooms - and you'll be able
to go out and pick some afterwards and study the (9) ______________________________.
Uhuh. And is it possible for children to swim in the river?
MARTIN: Yes. Part of it has been fenced off to make it safe for children to swim in. It's very
shallow, and there's a lifeguard on duty whenever it's open. The lake is too deep, so swimming
isn't allowed there.
SUE: OK, we must remember to bring their (10) __________________ things, in case we go
to Paxton. How long does it take to get there by car from Burnham?
MARTIN: About 20 minutes, but parking is very limited, so it's usually much easier to go by
bus -and it takes about (11) ______________________________. Right. Well, I'll discuss the
options with the rest of the family. Thanks very much for all your help
MARTIN: You're welcome.
SUE: Goodbye.
MARTIN: Bye.

PRACTICE 20
1. Symphony a. making you feel afraid
2. Orchestras b. a long complicated piece of music for a large orchestra, in three or

four main parts
3. Apparently c. a person who takes care of babies or children while their parents are
away from home and is usually paid to do this
4. Enormous d. a large group of people who play various musical instruments
together, led by a conductor
5. Admission e. a play or film/movie that is intended to be funny, usually with a happy
ending; plays and films/movies of this type
6. Presume f. extremely large
7. Babysitter g. the act of accepting somebody into an institution, organization, etc.;

the right to enter a place or to join an institution or organization
8. Frightening h. according to what you have heard or read; according to the way
something appears
9. Comedy i. to suppose that something is true, although you do not have actual
proof
ROB: Good morning. Stretton Festival box office. How can I help you?
MELANIE: Oh, hello. My family and I are on holiday in the area, and we've seen some posters
about the festival (1) _________________________. Could you tell me about some of the
events, please?
ROB: Of course.
MELANIE: First of all, are there still (2) _________________________ for the jazz band on
Saturday?
ROB: There are, but only £15. The £12 seats have all been sold.
MELANIE: OK. And the venue is the school, isn't it?
ROB: Yes, that's right, the (3) _________________________. Make sure you don't go to the
primary school by mistake! And there's an additional performer who isn't mentioned on the
posters - Carolyn Hart is going to play with the band.
MELANIE: Oh, I think I've heard her on the (4) _______________. Doesn't she play the oboe,
or flute or something?
ROB: Yes the flute. She usually plays with symphony Orchestras, and apparently this is her
first time with a jazz band.
MELANIE: Well, I'd certainly like to hear her. Then the next thing I want to ask about is the
duck races - I saw a poster (5) _________________________. What are they, exactly?
ROB: Well, you buy a yellow plastic duck - or as many as you like they're a pound each. And
you write your name on each one. There'll be several races, depending on the number of ducks
taking part. And John Stevens, a (6) _________________ swimmer who lives locally, is going
to start the races. All the ducks will be launched into the river at the back of the cinema, then
they'll float along the river for 500 meters, as far as the railway bridge.
MELANIE: And are there any prizes?
ROB: Yes, the first duck in each race to arrive at the finishing line wins its owner free tickets
for the concert on the last night of the festival.
MELANIE: You said you can buy a duck? I'm sure my children will both want one.
ROB: They're on sale at a stall in the market. You can't miss it-it's got an enormous sign
showing a couple of ducks.
MELANIE: OK. I'll go there (7) _________________________. I remember walking past

there yesterday. Now could you tell me something about the flower show, please?
ROB: Well, admission is free, and the show is being held in Bythwaite Hall.
MELANIE: Sorry, how do you spell that? ROB B-Y-T-H-W-A-I-T-E. Bythwaite.

MELANIE: Is it easy to find? I'm not very familiar with the town yet.
ROB: Oh, you won't have any problem. It's right in the centre of Stretton. It's the only old
building in the town, so it's easy to recognise.
MELANIE: I know it. I presume it's open all day.
ROB: Yes, but if you'd like to see the prizes being awarded for the (8)
______________________, you'll need to be there at 5 o'clock. The prizes are being given by
a famous actor, Kevin Shapless. He lives nearby and gets involved in a lot of community
events.
MELANIE: Gosh, I've seen him on TV. I'll definitely go to the prize-giving.
ROB: Right.
MELANIE: I've seen a list of plays that are being performed this week, and I'd like to know
which are suitable for my children, and which ones my husband and I might go to.
ROB: How old are your children?
MELANIE: (9) _________________________. What about 'The Mystery of Muldoon?
ROB: That's aimed at five to ten-year-olds.
MELANIE: So if I take my children, I can expect them to enjoy it more than I do?
ROB: I think so. If you'd like something for yourself and your husband and leave your children
with a babysitter, you might like to see (10) _________________________- it's about events
that really happened in Stretton two hundred years ago, and children might find it rather
frightening.
MELANIE: Oh, thanks for the warning. And finally, what about 'Silly Sailor'?
ROB: That's a comedy, and it's for young and old. In fact, it won (11)
_______________________ in the Stretton Drama Festival a couple of months ago.
MELANIE: OK. Well, goodbye, and thanks for all the information. I'm looking forward to the
festival!
ROB: Goodbye.
PRACTICE 25
1. Cookery a. used to emphasize that you are referring to one individual person,
thing or type of thing and not others
2. Popular b. the art or activity of preparing and cooking food
3. Further c. belonging to or for the use of a particular person or group; not for
public use
4. Private d. eating no meat or fish
5. Concentrate e. liked or enjoyed by a large number of people
6. Particular f. sharp blade with a handle, used for cutting or as a weapon
7. Diet g. to give all your attention to something and not think about anything
else
8. Reputation h. at or to a greater distance
9. Vegetarian i. the opinion that people have about what somebody/something is

like, based on what has happened in the past
10. Knife j. to make something sharper; to become sharper
11. Sharpen k. the food that you eat and drink regularly
Exercise 4: Listen to the conversation and fill in the blank
OFFICIAL: Hello, Tourist Information Centre, Mike speaking, how can I help you?
WOMAN: Oh, hi. I wanted to find out about cookery classes. I believe there are some (1)
___________________________________ for tourists?
OFFICIAL: Well, they're open to everyone, but tourists are always welcome. OK, let me give
you some details of what's available. There are several classes. One very (2)
_____________________________ is at the Food Studio.
WOMAN: OK
OFFICIAL: They focus on (3) ______________________ products, and as well as teaching
you how to cook them, they also show you how to choose them.
WOMAN: Right, that sounds good. How big are the classes?
OFFICIAL: I'm not sure exactly, but they'll be quite small
WOMAN: And could I get a (4) __________________________________________there?
OFFICIAL: I think so... let me check, yes, they do offer those. Though in fact most of the
people who attend the classes find it's a nice way of getting to know one another
WOMAN: I suppose it must be, yes.
OFFICIAL: And this company has a special deal for clients where they offer a discount of (5)
______________________ if you return for a further class
WOMAN: OK But you said there were several classes?
OFFICIAL: That's right. Another one you might be interested in is Bond's Cookery School.
They're quite new, they just opened (6) ________________________________, but I've heard
good things about them. They concentrate on teaching you to prepare healthy food, and they
have quite a lot of specialist staff
WOMAN: So is that food for people on a diet and things like that? I don't know if I'd be
interested in that
OFFICIAL: Well, I don't think they particularly focus on (7) ___________________

______________ diets or weight loss. It's more to do with recipes that look at specific needs,
like including ingredients that will help build up your bones and make them stronger, (8)
____________________________________________.
WOMAN: I see. Well, I might be interested, I'm not sure. Do they have a website I could
check?
OFFICIAL: Yes, just key in the name of the school - it'll come up. And if you want to know
more about them, every Thursday evening they have a lecture at the school. It's free and you
don't need to book or anything, just turn up at 7.30. And that might give you an idea of whether
you want to go to an (9) ______________________ class.
OFFICIAL: OK, there's one more place you might be interested in. That's got a rather strange
name, it's called The Arretsa Centre - that's spelled A-R-R-E-T-S-A,
WOMAN: OK
OFFICIAL: They've got a very good reputation. They do a bit of meat and fish cookery but
they mostly specialise in (10) ______________________ dishes
WOMAN: Right. That's certainly an area I'd like to learn more about. I've got lots of friends
who don't eat meat. In fact, I think I might have seen that school today. Is it just by the market?
OFFICIAL: That's right. So they don't have any problem getting their (11)
______________________. They're right next door. And they also offer a special (12)
____________________________________________ in how to use a knife. They cover all
the different skills - buying them, sharpening, (13) ______________________ techniques. It
gets booked up quickly though so you'd need to check it was available.
WOMAN: Right, well thank you very much. I'll go and ...

PRACTICE 26
1. Membership a. connected with activities that people do for enjoyment when they are not
working
2. Secretary b. a way that you follow to get from one place to another
3. Recreational c. to allow somebody to do something or to allow something to happen
4. Accident d. the state of being a member of a group, a club, an organization, etc.
5. Permit e. a person who is new and has little experience in a skill, job or situation
6. Improve f. to become better than before; to make something/somebody better than

before
7. Novice g. a person who works in an office, working for another person, dealing with
letters and telephone calls, typing, keeping records, arranging meetings with
people, etc.
8. Route h. the state of being physically healthy and strong
9. Fitness i. an unpleasant event, especially in a vehicle, that happens unexpectedly and

causes injury or damage
JIM: Hello, South City Cycling Club.
WOMAN: Oh, hi. Er. I want to find out about joining the club.
JIM: Right. I can help you there. I'm the club secretary and my name's Jim Hunter.
WOMAN: Oh, hi Jim.
JIM: So, are you interested in membership for yourself?
WOMAN: That's right

JIM: OK Well there are basically two types of adult membership. If you're pretty serious about
cycling, there's the (1) _______________ membership. That costs 260 dollars and that covers
you not just for (2) _______________ cycling but also for races both here in the city and also
in other parts of Australia.
WOMAN: Right. Well, I'm not really up to that standard. I was more interested in just joining
a group to do some cycling in my free time Sure. That's why most people join. So, in that case
you'd be better with the Recreational membership. That's 108 dollars if you're over (3)
_______________, and 95 dollars if you're under.
WOMAN: I'm 25
JIM: OK. It's paid quarterly, and you can upgrade it later to the Full membership if you want
to, of course. Now both types of membership include the club fee of 20 dollars. They also
provide (4) _______________ in case you have an accident, though we hope you won't need
that, of course.
WOMAN: No. OK, well, I'll go with the Recreational membership, I think. And that allows
me to join in the club activities, and so on?
JIM: That's right. And once you're a member of the club, you're also permitted to wear our kit
when you're out cycling. It's (5) ____________________________________.
WOMAN: Yes, I've seen cyclists wearing it. So, can I buy that at the club?
JIM: No, it's made to order by a company in Brisbane. You can find them online, they're called
Jerr. That's J-E-R-R-I-Z. You can use your (6) ________________________
_________________to put in an order on their website.
WOMAN: OK. Now, can you tell me a bit about the rides I can do?
JIM: Sure. So we have training rides pretty well every morning, and they're a really good way
of improving your cycling skills as well as your (7) _______________ level of fitness but
they're different levels. Level A is pretty fast-you're looking at about 30 or 35 kilometres an
hour. If you can do about 25 kilometres an hour would probably be level B. and then level C
are the novices, who stay at about 15 kilometres per hour
WOMAN: Right Well I reckon I'd be level B. So, when are the sessions for that level?
JIM: There are a couple (8) __________________________. They're both early morning
sessions. There's one on Tuesdays and for that one you meet at 5.30 am and the meeting point’s
the stadium - do you know where that is?
WOMAN: Yes, it's quite near my home, in fact OK, and how about the other one?
JIM: That's on Thursdays. It starts at the same time, but they meet at the main gate to the park
WOMAN: is that the one just past the (9) ______________________________?
JIM: That's it
WOMAN: So how long are the rides?
JIM: They're about (10) ________________________________________. So, if you have a

job it's easy to fit in before you to work. And the members often go somewhere for coffee
afterwards, so it's quite a social event.
WOMAN: OK. (11) ____________________________________. I've only just moved to the

city so I don't actually know many people yet.
JIM: Well, it's a great way to meet people.
WOMAN: And does each ride have a leader?
JIM: Sometimes, but not always. But you don't really need one, the group members on the ride
support one another, anyway.
WOMAN: How would we know where to go?
JIM: If you check the club website, you'll see that the route for each ride is clearly (12)
_______________. So you can just print that out and take it along with you. It's similar for one
week to another, but it's not always exactly the same.
WOMAN: And what do I need to bring?
JIM: Well, bring a bottle of water, and your phone. You shouldn't use it while you're cycling,
but have it with you.
WOMAN: Right
JIM: And in winter, it's well (13) _______________ sunrise when we set out, so you need to
make sure your bike's got lights
WOMAN: That's OK. Well, thanks Jim. I'd definitely like to join. So what's the best way of
going about it?
JIM: You can ...

PRACTICE 27
1. Typical a. thinking about what is good in a situation; feeling confident and

sure that something good will happen
2. Definitely b. a person whose job is to act for, or manage the affairs of, other
people in business, politics, etc.
3. Transport c. a way of emphasizing that something is true and that there is no
doubt about it
4. Nightmare d. a particular part or feature of a situation, an idea, a problem, etc.;
a way in which it may be considered
5. Positive e. a system for carrying people or goods from one place to another
using vehicles, roads, etc.
6. Estate f. to move or to do something with great speed, often too fast
7. Agent g. a dream that is very frightening or unpleasant
8. Appreciate h. to recognize the good qualities of somebody/something
9. Rush i. having the usual qualities or features of a particular type of person,

thing or group
10. Aspect j. a large area of land, usually in the country, that is owned by one
person or family
LINDA: Hello, Linda speaking
MATT: Oh hi, Linda. This is Matt Brooks. Alex White gave me your number. He said you'd
be able to give me some (1) _______________ about moving to Banford.
LINDA: Yes, Alex did mention you. How can I help?
MATT: Well, first of all-which area to live in?
LINDA: Well, I live in Dalton, which is a really nice suburb not too (2) __________________,
and there's a nice park.
MATT: Sounds good. Do you know how much it would be to rent a two bedroom flat there?
LINDA: Yeah, you should be able to get something (3) _____________________ for 850
pounds per month. That's what people typically pay. You certainly wouldn't want to pay more
than 900 pounds. That doesn't include bills or anything.
MATT: No. That sounds alright. I'll definitely have a look there. Are the (4)
______________________________easy from where you live?
LINDA: Well, I'm very lucky. I work in the city centre so I don't have to use public transport
go by bike.
MATT: Oh, I wish I could do that. Is it safe to (5) _______________ around the city?
LINDA: Yes, it's fine. And it keeps me fit. Anyway, driving to work in the city centre would
be a nightmare because there's hardly any parking. And the traffic during the rush hour can be
bad.
MATT: I'd be working from home but I'd have to go to London one or two days a week.
LINDA: Oh, that's perfect. Getting to London is no problem. There's a fast train every (6)
_______________________ which only takes 45 minutes.
MATT: That's good
LINDA: Yeah, the train service isn't bad during the week. And they run quite late at night. It's
weekends that are a problem. They're always doing (7) ______________________________
and you have to take a bus to Hadham and pick up the train there, which is really slow. But
other than that, Banford's a great place to live. I've never been happier.
LINDA: There are some nice restaurants in the city centre and a brand new cinema which has
only been open (8) _____________________________________________. There's a good
arts centre too.
MATT: Sounds like Banford's got it all

LINDA: Yes! We're really lucky. There are lots of really good aspects to living here. The
schools are good and the (9) ____________________ here is one of the best in the country.
Everyone know who's been there's had a positive experience. Oh, I can give you the name of
my (10) _______________ too in Bridge Street, if you're interested. I've been going to him for
years and I've never had any problems.
MATT: Oh, OK Thanks!
LINDA: I'll find his number and send it to you.
MATT: Thanks that would be really helpful.
LINDA: Are you planning to visit Banford soon?
MATT: Yes. My wife and I are both coming (11) ______________________________. We

want to make some appointments with estate agents.
LINDA: I could meet you if you like and show you around.
MATT: Are you sure? We'd really (12) _______________________ that.
LINDA: Either a Tuesday or Thursday is good for me, after 5.30.
MATT: Thursday's preferable-Tuesday I need to get home before 6 pm.

PRACTICE 28
1. Initial a. a time when a particular situation makes it possible to do or achieve

something
2. Department b. happening at the beginning; first
3. Nervous c. not showing much care or thought; seeming not to be worried; not
wanting to show that something is important to you
4. Diploma d. a section of a large organization such as a government, business,
university, etc.
5. Opportunity e. easy to see or understand
6. Casual f. anxious about something or afraid of something
7. Obvious g. easy to see or understand
8. Terrified h. a course of study at a college or university
MARTHA: Hi Alex. It's Martha Clines here. James White gave me your number. I hope you
don't mind me calling you.
ALEX: Of course not. How are you, Martha?
MARTHA: Good thanks. I'm ringing because I need (1) _______________________________

________________.
ALEX: Oh yeah. What about?
MARTHA: The training you did at JPNW a few years ago. I'm applying for the same thing.
ALEX: Oh right. Yes, I did mine in 2014. Best thing I ever did. I'm still working there.
MARTHA: Really? What are you doing?
ALEX: Well, now I work in the (2) ______________________________________ department

but I did my initial training in
Finance I stayed there for the first two years and then moved to where am now.
MARTHA: That's the same department I'm (3) __________________________ for. Did you
enjoy it?
ALEX: I was pretty nervous to begin with. I didn't do well in my exams at school and was
really worried because I failed Maths. But it didn't actually matter because did lots of courses
on the job.
MARTHA: Did you get a diploma at the end of your trainee period? I'm hoping to do the one
in (4) ____________________ skills.
ALEX: Yes. That sounds good. I took the one on IT skills but I wish I'd done that one instead
MARTHA: OK, that's good to know. What about the other trainees? How did you get on with
them?
ALEX: There were about 20 of us who started at the same time and we were all around the
same age - I was 18 and there was only one person younger than me, who was 17. The rest
were between (5) __________________________. I made some good friends.
MARTHA: I've heard lots of good things about the training at JPNW. It seems like there are a
lot of opportunities there.
ALEX: Yeah, definitely. Because of its size you can work in loads of different areas within the
organisation,
MARTHA: What about pay? I know you get a (6) ____________________

________________ than regular employees
ALEX: That's right - which isn't great. But you get the same number of day’s holiday as
everyone else. And the pay goes up (7) _______________________ if they offer you a job at
the end of the training period.
MARTHA: Yeah, but I'm not doing it for the money-it's the experience I think will be really
useful. Everyone says by (8) _______________________________________ you gain so
much confidence.
ALEX: You're right. That's the most useful part about it. There's a lot of variety too. You're
given lots of (9)
_______________________________ to do. I enjoyed it all - I didn't even mind the studying

MARTHA: Do you have to spend any time in college?
ALEX: Yes, one day each month. So you get lots of support from both your (10)
______________ and your (11) __________________. That's good. And the company is easy
to get to, isn't it? Yes, it's very close to the train station so the location's a real advantage.
ALEX: Have you got a date for your interview yet?
MARTHA: Yes, it's on the 23rd of this month. So long as you're well prepared there's nothing
to worry about. Everyone's very friendly.
MARTHA: I am not sure what I should wear. What do you think?
ALEX: Nothing too casual -- like jeans, for example. If you've got a nice jacket, wear that with
a skirt or trousers
MARTHA: OK. Thanks. Any other tips?
ALEX: Erm, well I know it's really (12) ________________ but arrive in plenty of time. They
hate people who are late. So make sure you know exactly where you have to get to. And one
other useful piece of advice my manager told me before I had the interview for this job is to
(13) ________________. Even if you feel terrified. It makes people respond better to you.
MARTHA: I'll have to practise doing that in the mirror!
ALEX: Yeah-well, good luck. Let me know if you need any more information.
MARTHA: Thanks very much

PRACTICE 25
PRACTICE 29
1. Resident a. the way that somebody/something looks on the outside; what

somebody/something seems to be
2. Interior b. the act of mentioning somebody/something
3. Antique c. the inside part of something
4. Happen d. an arrangement with a company in which you pay them regular

amounts of money and they agree to pay the costs
5. Apartment e. old and often valuable
6. Withdraw f. to steal money or property from a person or place
7. Rob g. a person who lives in a particular place or who has their home there
8. Rental h. the amount of money that you pay to use something for a particular
period of time
9. Appearance i. to take place, especially without being planned
10. Reference j. to move back or away from a place or situation
11. Insurance k. a set of rooms for living in, usually on one floor of a building
OFFICER: Yes. So you say the theft occurred yesterday?
LOUISE: YES.
OFFICER: So that was September the tenth. And do you have any idea at all of where or when
the things right possibly have been stolen?
LOUISE: Well at first I couldn’t (1)_______________ it because the bag had been on my back
ever since left the apartment after lunch. It's just a small backpack but I generally use it when
I'm traveling because it seems safer than a handbag. Anyway, I met up with a friend, and we
spent a couple of hours in the (2)_______________. But I do remember that as we were leaving
there, at about 4 o'clock a group of young boys ran up to us and they were really
(3)____________________ us and they were asking us what time it was, then all of a sudden
they ran off.
OFFICER: Can you remember anything about them?
LOUISE: The one who did most of the talking was wearing a T-shirt with a picture of
something...Let's see … a tiger
OFFICER: Right Any idea of (4)_________________________ he might have been?
LOUISE: Around (5)_______________ years old
OFFICER: And can you remember anything else about his appearance?
LOUISE: Not much. He was quite thin
OFFICER: Colour of hair?
LOUISE: I do remember that he was blonde All the others were dark-haired
OFFICER: And any details of the others?
LOUISE: Not really. They came and went so quickly.
OFFICER: Right! So what I'm going to do now is give you a (6)_______________ reference
number so you can contact your (7) ______________________________. So this is ten digits:
87954 82361
LOUISE: Thank you. So should I contact…

PRACTICE 30
1. Clinic a. a very loud repeated noise, such as the sound of something hitting
something else hard; the sound or the feeling of your heart beating strongly
2. Possible b. something that is done to cure an illness or injury, or to make somebody
look and feel good
3. Occupation c. bad or dangerous
4. Manager d. that can be done or achieved
5. Serious e. a medical condition that causes you to react badly or feel ill/sick when
you eat or touch a particular substance
6. Ignore f. a job or profession
7. Gradually g. a person who is in charge of running a business
8. Treatment h. an unpleasant event, that happens unexpectedly and causes injury or

damage
9. Pounding i. a building or part of a hospital where people can go for special medical
treatment or advice
10. Accident j. to pay no attention to something
11. Allergy k. slowly, over a long period of time
CARL: So do you do any sport on a _______________ basis?
JULIE: Yes, I play a lot of tennis. I belong to a club so I go there a lot. I'm quite
_______________ so I enjoy that side of it as well as the exercise. But I haven't gone since this
started.
CARL: Sure. And do you do any other types of exercise?
JULIE: Yeah, I sometimes do a little _______________, but usually just when I'm on vacation.
But normally I go running a few times a week, maybe _______________ times
CARL: Hmm. So your legs are getting quite a pounding. But you haven't had any problems up
to now?
JULIE: No, not with my legs. I did have an accident last year when I slipped and hurt my
_______________, but that's better now
CARL: Excellent. And do you have any _______________?
JULIE: No, none that I'm aware of
CARL: And do you take any medication on a regular basis?
JULIE: Well, I take _______________ but that's all. I'm generally very healthy
CARL: OK, well let's have a closer look and see what might be causing this problem

PRACTICE 31
1. Conference a. the act of showing something or of giving something to somebody
2. Presentation b. a piece of equipment for projecting photographs, films/movies or

computer slides onto a screen
3. Projector c. two people or things that are complementary are different but
together form a useful or attractive combination of skills, qualities or
physical features
4. Atrium d. a large official meeting, usually lasting for a few days, at which
people with the same work or interests come together to discuss their
views
5. Exhibition e. a level of quality, especially one that people think is acceptable
6. Facial f. two main dishes meal
7. Complementary g. a collection of things, for example works of art, that are shown to
the public
8. Two-course meal h. connected with a person’s face; on a person’s face
9. Standard i. a large high space, usually with a glass roof, in the centre of a
modern building
ANGELA: Hello, Flanders conference hotel
MAN: Oh Hi, I wanted to ask about conference facilities at the hotel. Have I come through to
the right person?
ANGELA: You have. I'm the customer services manager. My name's Angela. So how can I
help you?
MAN: Well, I'm calling from Barrett and Stansons, we're a (1) __________________________
______________________ based in Perth

ANGELA: Oh yes
MAN: And we're organising a conference for our clients to be held in Sydney. It‘ll be held over
two days and we’re expecting about (2) _____________________________ people.
ANGELA: When were you thinking of having it?
MAN: Sometime early next year, like the end of January? It'd have to be a weekend
ANGELA: Let me see our conference facilities are already booked for the weekend beginning
January 28th. We could do the first weekend in February?
MAN: How about January 21st?
ANGELA: I'm afraid that's booked too.
MAN: Well, let's go for the February date then.
ANGELA: So that's the weekend beginning the 4th.
MAN: OK. Now can you tell me a bit about what (3) _______________________________
you have?
ANGELA: Sure. So for talks and presentations we have the Tesla room.
MAN: Sorry?
ANGELA: Tesla-that's spelled T-E-S-L-A. It holds up to a hundred people, and it's (4)
_____________________________________ with a projector and so on.
MAN: How about a microphone?
ANGELA: Yes, that will be all set up ready for you, and there'll be one that members of the
(5) ________________________ can use too, for questions, if necessary.
MAN: Fine. And well also need some sort of open area where people can sit and have a cup
of coffee, and we'd like to have an (6) ______________________ of our products and services
there as well, so that’ll need to be quite a big space.
ANGELA: That's fine, there's a central atrium with all those facilities, and you can come before
the conference starts if you want to set everything up.
MAN: Great. And I presume there's wifi?
ANGELA: Oh yes, that's free and available (7) ______________________ the hotel.
MAN: OK
ANGELA: Would you also like us to provide a buffet lunch? We can do a (8)
_______________________________ with a number of different options.
MAN: What sort of price are we looking at for that?
ANGELA: Well I can send you a copy of the standard menu. That's $45 per person. Or you
can have the special for $25 more
MAN: I think the standard should be okay, but yes just send me the menu
MAN: Now we're also going to need accommodation on the Saturday night for some of the
participants. I'm not sure how many, but probably about 25. So what do you charge for a room?
ANGELA: Well for conference attendees we have a 25% (9) _____________________ , so

we can offer you rooms at $135. Normally a standard room's $180
MAN: And does that include breakfast?
ANGLE: Sure. And of course, guests can also make use of all the other facilities at the hotel.
So we've got a spa where you can get massages and facials and so on, and there's a pool up on
the roof for the use of guests.
MAN: Great. Now what about transport links? The hotel's downtown, isn't it?
ANGELA: Yes, it's about 12 kilometers from the airport, but there's a complimentary shuttle
bus for guests. And it's only about ten minutes' walk from the (10) __________________
________________.
MAN: OK. Now, I don't know Sydney very well, can you just give me an idea of the location
of the hotel?
ANGLE: Well, it's downtown on Wilby Street, that's quite a small street, and it's not very far
from the sea. And of course if the conference attendees want to go out on the Saturday evening,
there's a huge choice of places to eat. Then if they want to make a night of it, they can go on to
one of the clubs in the area - there are a
great many to choose from.
MAN: OK. So if we go ahead with this, can you give me some information about how much .

PRACTICE 32
1. Overlooking a. a container made of glass, clay or plastic
2. Conversation b. a date that is an exact number of years after the date of an important
or special event
3. Display c. a continuous row of similar houses that are joined together in one
block
4. Pot d. an informal talk involving a small group of people or only two; the
activity of talking in this way
5. Terrace e. the place where legal trials take place and where crimes, etc. are
judged
6. Refurbishment f. to fail to see or notice something
7. Court g. the act or process of cleaning and decorating a room, building, etc.
in order to make it more attractive, more useful, etc.
8. Anniversary h. to put something in a place where people can see it easily; to show
something to people
ANDREW: Good morning, Clare House Hotel Andrew speaking. I'm the Events Manager.
SAM: Good morning. Andrew. My name's Samantha. I'm arranging a party for my parents'
fiftieth (1) ____________________________________, and I'm ringing to ask about hiring a
room some time next September. Also my parents and several of the guests will need
accommodation
ANDREW: OK, I'm sure we can help you with that. Will you be having a sit-down meal or a
buffet?
SAM: Probably a sit-down
ANDREW: And do you know how many people there'll be?
SAM: Around eighty, I think

ANDREW: Well we have two rooms that can hold that number. One is the Adelphi Room.
That can seat eighty-five, or hold (2) ________________________________ if people are
standing for a buffet.
SAM: Right
ANDREW: If you have live music, there's room for four or five musicians in the gallery
overlooking the room. Our guests usually (3) _______________________ the fact that the
music can be loud enough for dancing, but not too loud for conversation.
SAM: Yes, I really don't like it when you can't talk
ANDREW: Exactly Now the Adelphi Room is at the back of the hotel and there are French
windows leading out onto the terrace. This has a beautiful display of (4)
__________________________ at that time of the year
SAM: Which direction does it face?
ANDREW: Southwest, so that side of the hotel gets the sun in the afternoon and early evening
SAM: Very nice
ANDREW: From the terrace you can see the area of trees within the grounds of the hotel, or
you can stroll through there to the river-that's on the far side, so it isn't visible from the hotel.
SAM: ОК
ANDREW: Then another option is the Carlton Room. This is a bit bigger-it can hold up to a
hundred and ten people - and it has the advantage of a (5) _____________ which is useful if
you have any entertainment, or indeed a small band can fit onto it
SAM: And can you go outside from the room?
ANDREW: No the Carlton Room is on the first floor, but on one side the windows look out
onto the lake
SAM: Lovely. I think either of those rooms would be suitable
ANDREW: Can I tell you about some of the options we offer in addition?
SAM: Please do
ANDREW: As well as a meal, you can have an MC, a (6) ___________________
_______________, who'll be with you throughout the party
SAM: What exactly is the MC's function? I suppose they make a speech during the meal if we
need one, do they?
ANDREW: That's right. All our MCs are trained as (7) _____________________________,
so they can easily get people's attention - many guests are glad to have someone who can make
themselves heard above the chatter. And they're also your support if anything goes wrong, the
MC will deal with it, so you can relax.
SAM: Great! I'll need to ask you about food, but something else that's important is
accommodation. You obviously have rooms in the hotel, but do you also have any other
accommodation, like (8) ___________, for example?
ANDREW: Yes, there are five in the grounds, all (9) ____________________________. They
each sleep two to four people and have their own living room, bathroom and small kitchen.
SAM: That sounds perfect for what we'll need
SAM: Now you have various facilities, don't you? Are they all included in the price of hiring
the room? The pool, for instance
ANDREW: Normally you'd be able to use it, but it'll be closed throughout September for
refurbishment, I'm afraid. The gym will be available, though, at no (10) __________________.
That's open all day, from six in the morning until midnight.
SAM: Right
ANDREW: And the tennis courts, but there is a small additional payment for those. We have
(11) ____________________________, and it's worth booking in advance if you possibly can,
as there can be quite a long waiting list for them!
SAM: Right Now could we discuss the food? This would be dinner, around seven o'clock

Listening Section1

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Listening Section1

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IELTS LISTENING SECTION 1

A sample section from Cambridge IELTS 9 test 1

 Work at:…… a restaurant……

 Type of work: 1………………………

 Interview arranged for: Thursday 9…………………… at 6 p.m.

Seventh prize 151 150 115

Sixth prize 1707 1770 1777

Fourth prize 390 309 319

Second prize 1990 1999 1099

1  313557 4  0509 23092 7  058 90 789

2  743678 5  0457 64332 8  335278

3  01 800 7689 6  041 914 5389 9  0425 5781

John Radcliffe Hospital ....Oxford 64711............................................................................

Odeon Cinema ..................................................................................................................

London University ............................................................................................................

County Hall ......................................................................................................................

British Airways .................................................................................................................

1 ..........3/3.... Cumberland Avenue.

2 ........................ University Drive, flat.... ..............

3 ......................... Wellington Street.

5 ........................ Judd Street, flat..........................

first name surname

first name surname

1……………Jesse Bowman…………  ………………………………………………...

4……………Karla Messtenza…………  ………………………………………………...

5……………Dorothy Hazzard………  ………………………………………………...

6……………Fernando Gomez…………  ………………………………………………...

7……………Ronald Cohen……………  ………………………………………………...

8……………Bradley Metcalf…………  ………………………………………………...

1. ………………… ………………… Agrabanti

1 Pueblo Kansas 5 Harrisburg West Virginia

2 Wayne Ohio 6 Great Falls Arizona

Illinois New Mexico

3Springfield Illinois 7 Great Falls North Dakota

4 Birmingham Georgia 8 Salem Oregon

New York France

Hong Kong Ecuador

Flight no. Arrival time Flight no. Arrival time

1 TW218 7.45 5 A115

Exercise 2 (Track 1.15): (act 4-p.18)Listen to people telephoning an office to speak to

A- NAME AND PLACES

Part One: The Letters of the Alphabet

B. Listen to the recording and write down the letters.

1____________ 2____________ 3____________ 4____________ 5____________

6____________ 7____________ 8____________ 9____________ 10___________

11___________ 12___________ 13___________ 14___________ 15___________

16___________ 17___________ 18___________

C. Circle the letters you hear.

1____________ 2____________ 3____________ 4____________ 5____________

6____________ 7____________ 8____________ 9____________ 10___________

Exercise 3. Names of places (Track 2.03.MP3)

1____________ 2____________ 3____________ 4____________ 5____________

6____________ 7____________ 8____________ 9____________ 10___________

11___________ 12___________ 13___________ 14___________ 15___________

16___________ 17___________ 18___________ 19___________ 20___________

Part Two Getting to Know Each Other

Listen to the conversations and answer the questions.

1. A: What's Joseph's last name?

B: His last name is ___________

2. A: Sorry, what's your name again?

B: OK, my first name is ___________and my last name is spelled _______________________

3. A: Excuse me, what's her name?

B: _______________________, and her last name is spelled _______________________

B: It's spelled _______________________

1 2 3 4 5

6__ 7 8 9 10_

11_____ 12_ 13_ 14_ 15_______

16_____ 17_ 18_______

1 2 3 4 5

6__ 7 8 9 10_

1 2 3 4 5

6__ 7 8 9 10_

11_____ 12_ 13_ 14_ 15_______

16_____ 17_ 18_ 19_ 20_______

B: OK, my first name is _and my last name is spelled _____________

B: _, and her last name is spelled _

First Name Linda____

First Name _Joseph__

Last Name _Marclain_