Galileo Desktop 2.60.

3/
Travelport Smartpoint v8.2
Bundled Installation Guide

Version 1.0
12 January 2019
THE INFORMATION CONTAINED IN THIS DOCUMENT IS
CONFIDENTIAL AND PROPRIETARY TO TRAVELPORT

Copyright
Copyright © 2019 Travelport and/or its subsidiaries. All rights
reserved.
Travelport provides this document for information purposes only and
does not promise that the information contained in this document is
accurate, current or complete. This document is subject to change
without notice. No part of this document may be reproduced, stored in
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or license to or in respect of these patents, trademarks, copyright, or
other intellectual property rights.
All other companies and product names are trademarks or registered
trademarks of their respective holders.
 Galileo Desktop 2.60.3/Travelport Smartpoint 8.2 Travelport

Contents
Introduction ............................................................................................................................................. 1
Installation Guide Options ....................................................................................................................... 1
What’s New ............................................................................................................................................. 1
Which Installation and Guide Do I Need? ............................................................................................... 2
Before You Begin .................................................................................................................................... 4
Technical Requirements ..................................................................................................................... 4
Pre-Installation Tasks.......................................................................................................................... 5
Options for Downloading and Installing the Bundled Installation ............................................................ 7
Installing from Travelport Marketplace ................................................................................................ 7
Installing Galileo Desktop and Travelport Smartpoint ........................................................................... 12
Testing the Installation for Connectivity ................................................................................................ 25

Quick Installation Guide Page iii

 Galileo Desktop 2.60.3/Travelport Smartpoint 8.2 Travelport

Introduction
This guide provides instructions to install and uninstall the bundled installation for Galileo Desktop
2.60.3 and Travelport Smartpoint 8.2.
Installing Galileo Desktop is a prerequisite for installing Travelport Smartpoint, so use this installation
if you:
▪ Do not have either Galileo Desktop or Travelport Smartpoint installed on your computer.
▪ Have an earlier version Galileo Desktop installed on your computer.
Why do I need to install Galileo Desktop if I am using only Travelport Smartpoint?
Galileo Desktop provides communications software and other functionality that is also used by
Smartpoint. If you use only Smartpoint, Galileo Desktop runs silently in the background on your
computer.
If your computer already has Galileo Desktop 2.60.3 installed, and you only need to update to
Smartpoint 8.2, the separate Smartpoint 8.2 update is recommended. However, if you do choose to
install the full bundled Galileo Desktop/Smartpoint installation, the bundled installation files will
overwrite any existing installation files and install successfully.

Installation Guide Options

This Bundled Installation Guide specifically supports desktop installation of Travelport Smartpoint
for travel agents.
For more detailed installation instructions for technical audiences, please refer to the Technical
Installation Guide for Travelport Smartpoint 8.2. These instructions include setting up silent or mass
installations, implementing Travelport Smartpoint in network environments (MTS or Citrix), and other
more technically detailed installation information.

What’s New
Between Galileo Desktop 2.60.3/Travelport Smartpoint v8.1 and Galileo Desktop 2.60.3/Travelport
Smartpoint v8.2, the following updates apply:
▪ Analytics are automatically enabled and sent to Travelport. Usage and performance
information is used to help improve Travelport Smartpoint.
▪ New features and functionality were also added to the Travelport Smartpoint product for the
8.2 release. See the Product Advisory for Travelport Smartpoint v8.2 for details.

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Which Installation and Guide Do I Need?

There are several types of installation options and corresponding Installation Guides for Travelport Smartpoint.
Please Note: Access to installation files and guides may vary depending on your agency’s preferences and settings. For example:
▪ You may receive an update message in Travelport Smartpoint.
▪ Your agency or Travelport regional support may make these files available from additional locations.

Installation Description Installation Location Installation Guide Guide Locations

Bundled Installs both Galileo Desktop 2.60.3 and
Galileo Desktop/ Travelport Smartpoint 8.2.
Travelport Installing Galileo Desktop is a
Smartpoint prerequisite for installing Travelport
Installation Smartpoint, so use this installation if
you:
▪ Do not have either Galileo Desktop
or Travelport Smartpoint installed on
your computer.
▪ Have an earlier version Galileo
Desktop installed on your computer.
Quick Desktop Installs or updates Travelport
Installation Smartpoint for computers that already
have Galileo Desktop installed.
Use this installation if you:
▪ Are installing Travelport Smartpoint
on a single computer desktop.
▪ Want to install only the default
settings and options.
In Travelport Marketplace at
https://www.travelportmarketplace.co
m/Product/Travelport-Smartpoint-82-
Bundled-Installer.
In Travelport Marketplace at
https://www.travelportmarketplace.co
m/Product/Travelport-Smartpoint-82.
The Quick Installation uses the same
installation file as the Standard
Desktop installation, but requires the
selection of the Quick Install check
box during installation.
This installation guide
provides brief installation
instructions for agents.
Technical Installation Guide
Detailed installation
instructions for technical
audiences.
Quick Installation Guide
Minimal installation
instructions for a default
installation.
Standard Desktop Installation
Guide
More detailed information
about installing Travelport
Smartpoint on a desktop.
▪ In Travelport Marketplace at
https://www.travelportmarket
place.com/Product/Travelpor
t-Smartpoint-82-Bundled-
Installer. Click the
SUPPORT tab, which is
displayed after you log in.
▪ In ASK
Travelport/MyTravelport at
AN16750.
▪ In the Travelport Smartpoint
installation files.
▪ In Travelport Marketplace at
https://www.travelportmarket
place.com/Product/Travelpor
t-Smartpoint-82. Click the
SUPPORT tab, which is
displayed after you log in.
▪ In ASK
Travelport/MyTravelport at
AN16635.

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Installation Description
Standard Desktop Installs or updates Travelport
Installation Smartpoint for computers that already
have Galileo Desktop installed.
Use this installation if you:
▪ Are installing Travelport Smartpoint
on a single computer desktop.
▪ Want to change the default setting
or installation options.
Network installations Both the bundled Galileo
and other technically Desktop/Smartpoint and Travelport
detailed installations Smartpoint installations can be installed
in distributed environments and through
mass installations.
Bundled Installation Guide
Installation Location
In Travelport Marketplace at
https://www.travelportmarketplace.co
m/Product/Travelport-Smartpoint-82.
The Quick Installation uses the same
installation file as the Standard
Desktop installation, but requires you
to clear the Quick Install check box
during installation.
On Travelport Marketplace at
https://www.travelportmarketplace.co
m/Product/Travelport-Smartpoint-82-
Bundled-Installer.
and
https://www.travelportmarketplace.co
m/Product/Travelport-Smartpoint-82.
Installation Guide
This installation guide
provides detailed information
for requirements, pre-
installation tasks, and
installation options.
Technical Installation Guide,
which provides
detailed installation
instructions for technical
audiences. Includes installing
in MTS and Citrix
environments, creating silent
installations, and detailed
troubleshooting.
Travelport
Guide Locations
▪ On Travelport Marketplace
at
https://www.travelportmarket
place.com/Product/Travelpor
t-Smartpoint-82. Click the
SUPPORT tab, which is
displayed after you log in.
▪ In ASK
Travelport/MyTravelport at
AN16635.
▪ On the respective product
pages in Travelport
Marketplace Click the
SUPPORT tab, which is
displayed after you log in.
▪ In ASK
Travelport/MyTravelport at
AN16635.
Page 3
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Before You Begin

Before you install the Galileo Desktop/Travelport Smartpoint bundle confirm that:
▪ Your computer meets all technical requirements for hardware and software.
▪ You have completed all pre-installation tasks,

Technical Requirements
Please confirm the following software, hardware, and system requirements before installing Travelport
Smartpoint v8.2.
The following minimum and recommended requirements apply to desktop installation of Travelport
Smartpoint. Recommended specifications vary based on the environment in which Travelport
Smartpoint is deployed. As a general guideline:
▪ Low specifications assume that Travelport Smartpoint is running alone.
▪ Medium specifications assume that Travelport Smartpoint is running with other typical office
products.
▪ High specifications assume that Travelport Smartpoint is running with numerous other
software products.

Operating System The Microsoft® Windows operating system must support Microsoft .NET
Framework 4.6.2 or later:
▪ Windows 7 Service Pack 1
▪ Windows Server 2008 R2
▪ Windows 8.0 or Windows 8.1
Windows 8.1 is recommended. A free update from Windows 8.0 to
Windows 8.1 is available.
▪ Windows 10
These Windows 10 updates are recommended:
 Windows 10 Anniversary (includes .NET Framework 4.6.2)
 Windows 10 Creators (includes .NET Framework 4.7)
 Windows 10 Fall Creators (includes .NET Framework 4.7.1)
Note: Windows 10 Student (10 S) is NOT compatible with Travelport
Smartpoint.
▪ Windows 2012 or Windows 2012 R2
Important!
Other versions of Microsoft Windows, including Windows XP and Windows
Vista, are NOT compatible with Microsoft .NET Framework 4.6.2 or later. The
Travelport Smartpoint v8.1 installation will stop if the version of Windows is
not support.
See the “Software and Hardware Guidelines” section for Client Installations in
the Travelport Smartpoint v8.1: Technical Installation Guide for more detailed
information about compatibility for specific operating systems and updates.
Software Framework Microsoft® .NET Framework 4.6.2 or later. (.NET Framework 4.6.2 is included
in the Travelport Smartpoint installation.)
Processor Performance is based on RAM and CPU speed.
▪ Travelport Smartpoint has been tested successfully to work well with
an I5, I7, or Xeon class or equivalent dual/quad core processor.
▪ Minimum available capacity varies by environment:
▪ Low: 2 GHz
▪ Medium: Dual Core
▪ High: Quad Core or greater
▪ Travelport Smartpoint supports GPU Acceleration.

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Memory Minimum recommended memory varies by environment. Travelport

Smartpoint has been tested successfully on PCs with:
▪ Low: 3 GB RAM
▪ Medium: 4 GB RAM
▪ High: 8 GB RAM or greater

Recommended Disk Space 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

Minimum Screen 1024 x 768
Resolution
Color Depth Confirm that the color depth at least 256 colors.
Recommended Graphics Supports DirectX 9
Processor

Pre-Installation Tasks
This Installation Guides assumes that the following tasks are complete before you begin this
installation. If these pre-installation tasks are not complete, see the “Prerequisites” section in
the Technical Installation Guide for more information and backup instructions.
Before this installation, confirm that the following tasks are completed.
Hardware and Software Confirm that minimum technical requirements are met for hardware and
Requirements software. See Before You Begin

Before you install the Galileo Desktop/Travelport Smartpoint

Connection Software
bundle confirm that:
▪ Your computer meets all technical requirements for
hardware and software.
▪ You have completed all pre-installation tasks,
Technical Requirements on page 4 for more information.
Confirm that connection software is already installed with either:
▪ Galileo SSL Client v3.0.1.47 or later, which supports Secured Socket
Layer (SSL) 3.0 and Transport Layer Security (TLS) 1.2.
▪ A customer-managed VPN (virtual private network).

Client ID and IP Note the Client ID and IP configuration settings.

Configuration Settings
Data Files
Preferences and Settings
PKeys and User Profiles
Non-Version Controlled
Files
Script Library
Customized Galileo SSL
Anti-Virus Software
Focalpoint Icon
Back up data files.
Save preferences and settings.
Back up Programmable Keys (PKeys) and the User Profile.
Back up Viewpoint Customization files and other files that are not version
controlled.
Back up the script library.
If a customized configuration of Galileo SSL is used, back up the
configuration file.
Disable any anti-virus software you may have running. Anti-virus software
may prevent registries from being updated.
If you are running Focalpoint 3.2, or Focalpoint 3.0.18A, remove the icon from
your desktop. (Right-click the icon and select Delete.)

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Administrative Rights Confirm that the computer is signed on with administrative rights to the
Microsoft Windows operating system.
Depending on an agency’s computer and network setups, agents may or may
not sign on to their computer with administrator access. If you do not have
administrative rights or do not know the status of your sign on, please contact
your agency’s Travelport Smartpoint Administrator or technical support for
assistance.
Plug-Ins and Companion Confirm that any plug-ins or companion software that is not produced or
Software reviewed by Travelport is compatible with .NET Framework 4.6.2 or later.
Standalone Smartpoint and If Smartpoint will be implemented as standalone Smartpoint or with Galileo
Galileo Desktop Hidden Desktop hidden, confirm that any third-party scripts and applications are
compatible with this configuration of Smartpoint.

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Options for Downloading and Installing the Bundled

Installation
Depending on your installation environment, you may access the bundled installation.
▪ Travelport Marketplace.
▪ A software push from your local portal or an automatic push from the Travelport ESD
(Electronic Software Distribution) site.

Installing from Travelport Marketplace

Travelport Smartpoint is available for installation from Travelport Marketplace if your Travelport
Smartpoint Administrator has ordered the update for your agency.
To access Travelport Smartpoint installations from Travelport Marketplace:
1. Go to www.travelportmarketplace.com.

2. Click Sign In to enter your ASK Travelport/My Travelport user name and password. If you do
not have ASK Travelport/My Travelport credentials, click Register to request registration
instructions.

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3. To locate the Galileo Desktop 2.60.3/Travelport Smartpoint 8.2 Bundled installation, either:
▪ Link directly to the installation page at:
https://www.travelportmarketplace.com/Product/Travelport-Smartpoint-82-Bundled-
Installer.
▪ Click your sign in name and select My Solutions. Then, select Travelport Smartpoint
Bundled Installer 8.2 from the list of available options.

The Travelport Smartpoint 8.2 Bundled Installer download page is displayed.

4. Click DOWNLOAD NOW.

Tip! If you see ORDER NOW instead of DOWNLOAD NOW, either:
▪ You are not signed in to Travelport Marketplace.
▪ Your Travelport Smartpoint Administrator has not ordered the bundled installation for
your agency.

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The Terms and Conditions page is displayed.

5. Click AGREE AND DOWNLOAD NOW to confirm the terms and conditions.

An option to open or save the download files may display. Depending on your browser, these
download options may vary.

6. Select a location for the downloaded file:

▪ Click Save to save the installation file to the Windows Downloads folder. The location
of the Downloads folder may vary depending on your operating system and Windows
configuration.

▪ Click the Save arrow, then select Save As, to download the installation file to another
location for the downloaded file.

The download progress is displayed by the browser.

7. Go to the folder where the installation file is downloaded.

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8. Right-click the installation file and select Extract All. Because the installation file is
downloaded as a zip file, you must extract the executable (.exe) file before beginning the
installation.

The extraction destination message is displayed. By default, the .exe file is extracted to the
same folder that contains the zip file, which is the Downloads folder in this example.

9. Optional. Click Browse to select another location for the extracted file.

10. Click Extract. By default, the installation file (.exe) is extracted to the same folder as the zip
file.

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11. Double-click the extracted Travelport_Smartpoint_8.2_Bundled_Installer_8.2 folder.

12. Double-click Smartpoint and Galileo Desktop 8.2.exe to open the bundled installation. See
Installing Galileo Desktop and Travelport Smartpoint on page 12 for instructions.

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Installing Galileo Desktop and Travelport Smartpoint

To install Galileo Desktop and Travelport Smartpoint:
1. Confirm that Galileo Desktop and Smartpoint are closed before beginning the installation.
2. Double-click Smartpoint and Galileo Desktop 8.2.exe to open the bundled installation.
After you open the installation file, the first Setup window is displayed. This window varies
depending on whether you have .NET Framework 4.6.2 or later installed.

Installing .NET Framework 4.6.2

Travelport Smartpoint v8.2 requires Microsoft® .NET Framework version 4.6.2 or later. If .NET
Framework 4.6.2 or later was not previously installed on your computer, the .NET Framework
4.6.2 is automatically installed.

Please note that this status screen does NOT display if .NET Framework 4.6.2 or later is already
installed on your computer.

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Installing Galileo Desktop

After any .NET Framework files are extracted, the License Agreement is displayed.

3. Click I Agree to begin the installation.

4. Optional. Click Show details in the status bar to see the list of files as they are installed.

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After the installation files are extracted, the Setup screen displays the pre-installation tasks. See
Pre-Installation Tasks on page 5 for more information about the pre-installation tasks listed on this
screen, as well as additional tasks that may be required.

5. Click Yes to confirm the pre-installation requirements and display the Welcome window.

6. Click Next.
If Travelport Smartpoint or Galileo Desktop is open, a warning message is displayed.

7. If all of your work is saved, click Yes.

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The License User Agreement dialog box is displayed.

8. Select I accept the terms in the License Agreement.

9. Click Next to display the first Setup Type screen.

10. Select the desired startup mode for Galileo Desktop:

▪ Select Itinerary (Viewpoint) visible at startup to automatically open Galileo Desktop to the
Viewpoint mode.
▪ Select Terminal windows (Focalpoint) visible at startup to automatically open Galileo Desktop
for terminal entries.
Tip! If you use standalone Smartpoint or the Hide Galileo Desktop feature, this setting is not
applicable.
11. Click Next.

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The second Setup Type screen is displayed.

12. Select your startup preference.

▪ Select Start Galileo Desktop automatically to automatically open Galileo.
▪ Select Do not start Galileo Desktop automatically if you want to manually open Galileo
Desktop.
Tip! If you use standalone Smartpoint or the Hide Galileo Desktop feature, this setting is not
applicable because Galileo Desktop does not display.
13. Click Next to display the language options.

21. Highlight desired languages for installation. You can select multiple languages by pressing
the CTRL key and selecting additional languages from the list.

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22. Click the arrow to select the default language.

In this example, English is the default language that displays when Galileo Desktop is
opened, but the language setting can be changed to any of the selected languages.

23. Click Next to display the directory settings.

24. If applicable, click Internet to add web browser settings for Galileo Desktop. This button is
ignored for Smartpoint installations.
Your Travelport Smartpoint Administrator or your agency’s technical support should provide
instructions if you need to add internet settings for Galileo Desktop.

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25. Set the desired locations for the Galileo Desktop files:

▪ To use the default directory settings for all files, make no changes.

▪ To change the location for a specific file, select the file and click Edit to enter or browse
to the desired location.

26. After all changes are made to the directory and internet settings, click Next. The Host/Galileo
Desktop TCP/IP Configuration screen is displayed.

27. If there is more than one connection, confirm or select the default connection.

Tip! See the Technical Installation Guide for Travelport Smartpoint 8.2 if you need to edit or
add a new connection. Always confirm your agency’s connection type and settings with
your Travelport Smartpoint Administrator or your agency’s technical support.

28. Click OK to confirm all connection settings.

Please note: The following three Select Features screens differ depending on which system,
Travelport Galileo or Travelport Apollo, you are using. Examples have been given for both sets of
screens.

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For Travelport Galileo

The Select Features screen for Galileo is displayed.

Tip! Confirm your agency’s features with your Travelport Smartpoint Administrator or your agency’s
technical support.

29. Clear the check box for any feature your agency does not want to install.
30. Click Next.

31. Clear the check box for any feature your agency does not want to install.
32. Click Next.

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33. Clear the check box for any features your agency does not want to install.
34. Click Next to begin the installation.

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For Travelport Apollo

The Select Features screen for Apollo is displayed.

Tip! Confirm your agency’s features with your Travelport Smartpoint Administrator or your agency’s
technical support.

22. Clear the check box for any feature your agency does not want to install.
23. Click Next.

24. Clear the check box for any feature your agency does not want to install.
25. Click Next.

26. Clear the check box for any feature your agency does not want to install.
27. Click Next to begin installing the selected features.

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Both Travelport Galileo and Travelport Apollo

After features are selected for Galileo or Apollo, the Galileo Desktop software begins to install.

The Relay Quick Commands screen is displayed.

28. If applicable, clear check boxes for any Relay applications that you do not want to load into Quick
Commands.

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After the files are installed, the Setup Type screen is displayed.

29. Select the desired type of database access. You can confirm type of database with your
agency’s Smartpoint Administrator or technical support.
30. Click Next.

31. Confirm the follow-up tasks for required for your agency. For more information about these
tasks, your Smartpoint Administrator or technical support can refer to the Technical
Installation Guide for Travelport Smartpoint 8.2.
32. Click Finish.

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The installation progress screen is displayed.

Installation Components
The following files software is included in the installation, if relevant.
Galileo SSL Client 3.0.1.47
If an earlier version of Galileo SSL Client is detected in your system, Galileo SSL Client 3.0.1.47 is
automatically installed. Galileo SSL Client 3.0.1.47 supports Secured Socket Layer (SSL) 3.0 and
Transport Layer Security (TLS) 1.2, which are required for PCI DSS Compliance.
Galileo SSL Client 3.0 is NOT automatically installed if:
▪ The system is already running the current 3.0.1.47 version of Galileo SSL Client.
Galileo SSL Client 3.0.1.47 is also available as a separate installation on Travelport Marketplace
at https://www.travelportmarketplace.com/Product/-Galileo-SSL-301.
▪ No versions of Galileo SSL Client are detected on your system.
Agencies that use a customer-managed VPN for connectivity do not require Galileo SSL Client.
Hotel Retail v11

The Hotel Retail plug-in is included in all installations, but Hotel Retail icon only displays in Smartpoint
if Hotel Retail is activated by your agency in the Travelport Marketplace settings.
If there is a problem with the Hotel Retail installation of the plug-in an error is displayed. You can click OK
to confirm the error and complete the Travelport Smartpoint installation without installing the plug-in.

After the entire installation is complete, you can continue to use the main Travelport Smartpoint product
while you install or troubleshoot the plug-in separately. Hotel Retail is also available as a separate
installation at https://www.travelportmarketplace.com/Product/Hotel-Retail-(ApolloGalileo).
Important! If an earlier version of Hotel Retail is installed on your computer, do NOT uninstall this version
before or after installing the bundled installation, which automatically updates earlier versions of Hotel
Retail. If you uninstall an earlier version of Hotel Retail separately, the Hotel Retail interface may be
deleted from your computer completely.

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After the installation is complete, the restart message is displayed.

33. Click OK to display the Installation Complete screen.

34. Click Close.

35. Restart your computer.

Testing the Installation for Connectivity

To test your Travelport Smartpoint installation for access to Travelport Galileo or Travelport Apollo:
1. Sign on to Galileo Desktop or to Travelport Smartpoint.
2. Make sure you are emulated to a valid PCC (Pseudo City Code). Typically, agents are preset
to a particular PCC. To confirm your PCC, type >QCA to display the PCC.
3. Test point-and-click functionality to ensure that the Smartpoint Framework can properly
access its internal database.
a. Type any air availability command such as: ABCNMAD.
b. When air response is displayed, click on the airport codes and to confirm that they
are decoded properly.

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