Name here

Email address here

PERSONAL SUMMARY
I would love to be a flying ambassador for DREAM AIRLINE and who wouldn’t? The chance
to let my ambitions fly high with one of the finest and fastest growing airlines in the
world. But am I good enough to join your award-winning team? I certainly think so as I
have an unmatchable passion for aviation. I have travelled extensively and love meeting
new people. I am an experienced travel agent with extensive customer service experience.
I am also a keen swimmer, I am qualified in first aid, CPR and water rescue skills. I pride
myself on offering my customers a five-star service and always work to exceed their
expectations. I have a warm and energetic personality and believe my interpersonal skills
are second to none! My native language is English and I am also conversant in Spanish and
French.

Key skills
 Highly adaptable team player having worked in many teams throughout my career
 Impeccably groomed with a high standard of personal presentation
 Having worked overseas have a good awareness of cross cultural sensitivity and would relish
working in a dynamic and culturally diverse environment such as dream airline
 Excellent communication
 Dedicated and energetic
 A positive and approachable professional
 Excellent health and fitness
 Outgoing personality

WORK EXPERIENCE

STA Travel– Byres Road, Glasgow

August 2012- present

My daily goal is to provide a friendly, enthusiastic and efficient travel booking service to my
customers. Creating tailor-made luxury holidays to suit them and working hard to ensure that their
dream holiday exceeds their expectations!
  Always offering my customers a five- star service and working to exceed their expectations.

 Ensuring all bookings & reservations are processed accurately and fit the needs of my
customers

 Responding to all phone and email enquiries promptly, courteously and in a friendly manner.

 Building strong relationships with my customers to ensure they return.

 Excellent selling skills as consistently up selling relevant add-ons, like, insurance, excursions,
currency etc.

 Pride myself in dealing effectively with any difficult situation such as over-booking or flight
cancellations

 Offering holidays to a wide variety of long haul luxury destinations, including the Indian
Ocean, Arabian Gulf, Egypt & Africa and Far East so have excellent geographical knowledge
and cultural awareness.

ACADEMIC QUALIFICATIONS

 HND in Travel & Tourism Management

 Caledonian University University 2010-2012

 Highers: Maths (A) English (B) Technology (B) Science (C)

 Williamwood High School School 2005-2010

Interests

 Trained lifeguard and swimming instructor and spent a summer with Camp America
working as a lifeguard

 Travelling and have travelled extensively throughout Europe, North America and Asia

 Enjoy staying physically fit and am a member of my local gym, practice yoga and play
netball weekly with a local team.

 Volunteer weekly as a swimming instructor to children with learning disabilities.