1.

Rising operational costs, shrinking margins, quality control and customer relationship
management.
2. Accommodating the demand of A&P(35 percent) which was a large customer of C&S while
simultaneously serving the company’ existing customers.
3. Cutting costs without compromising quality as the company was known for its
professionalism and product quality.
4. Due to increased labour to assist the demands, there was poor coordination, overcrowded
workspace, aisle congestion & accidents happening leading to turnover which peaked at
90%.
5. Increased work hours led to physical exhaustion; hence the morale decreased significantly
pushing the company to the edge of bankruptcy when the workers went on strike in the
past. Consequently, cases of absenteeism are increasing jeopardizing production and quality.
6. There was no accountability for missing products.
7. Incorrect orders were returned by the supermarkets and the cost had to be absorbed by
C&S.
8. Hired new employees who did not have much knowledge and supervisors had to train them
which meant lower efficiencies due to loss of time.
9. Increased paper work.
10. Supervisors were spending numerous hours verifying the accuracy of the orders before
shipping which ultimately lead to hiring more supervisors.