8D Supplier Problem Analysis Report

Supplier Name: ONUS Date Issue was Reported: 4/8/2016

Part Number: 5390-6-000 4D Due Date: 4/14/2016
Product Description: Compact Soft-close Hinge 8D Due Date: 4/29/2016
Issue #: 2016-0001 Date Issue Closed:

1
Team Members

Champion Name Champion Title Champion Phone Number Champion E-mail Address
Louis Lou QC Manager louisl@hrpsp.com.cn
Additional Team Member Name(s) Title(s) Phone Number(s) E-mail Address(es)
Kelly Sturdivant Product Manager Functional Hardware Kelly.Sturdivant@HardwareResources.com

Travis McElveen Product Manager Functional Hardware 318-212-0521 Travis.McElveen@HardwareResources.com

Jason Mackey Quality Manager 318-841-6786 Jason.Mackey@HardwareResources.com

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Description (Describe issue in terms of what, where, when and how many)
Problem Description

Soft close mechanism is closing on 4.8% hinges tested in 2.9 - 3.9 seconds, which is less than the 4.0 second minimum.

Impact on Customer (Identify the potential for shut down, line interruptions, yard recalls, warranty, etc..)
Could cause some customers to think that the soft close mechanism is not working correctly

Facilities Involved (Customer, HR, and any Suppliers)

China Office and Onus
Interim Containment

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What actions were taken to immediately protect the customer and contain any suspect inventory?

Other Product/Platform at Risk ? Identification of certified material ?

Sorting Results (Time, Date, Total Number Sorted and Quantity Rejected)

Sorted # Defect # Interim Containment Start Date

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ROOT CAUSE #1
Why Made & How Verified
Root Cause

Why Shipped & How Verified

 Root Cause

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Permanent Corrective Action

ROOT CAUSE #1
Corrective Action for Why Made

Corrective Action for Why Shipped

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Verification

Verification of Corrective Action: Has the issue been turned on and off? How? Verification through statistical evidence / hypothesis testing. Verification of corrective
action for each why made and why shipped is required.

Corrective Action Owner Name C.A. Owner Phone Number C.A. Owner E-mail Address Target Completion Date

Build Date for Certified Material How Will New Parts Be Identified?

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Prevention

How will this issue be avoided in the future?

Other Facilities or Platforms At Risk

Name Part Number C.A. Owner for Follow Up Due Date

Has the necessary documentation been Affected Document Owner for Update Date
updated? DFMEA
PFMEA
Control Plan
Process Flow
Operation Instructions
QC Inspection Instructions
Drawing
Design Standards

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Closure Statement (Validation)
Closure
April 2008