Jembi 2 series

A comprehensive guide to the Jembi

Distributor guide
Table of Contents

1. Introduction 5

2. Safety precautions 6

3. Setting up 7
3.1 Assembling the handset 7
3.2 Installing the batteries 7
Inserting the coin cell 8
Installing the battery pack 8
3.3 Inserting the SIM card 9
3.4 Securing the Jembi 9
Using the M6 mounting screw 9
Using a laptop lock 9
3.5 Connecting the battery 10
Attaching the correct mains socket adapter 10
Connecting the charger to the Jembi 10
3.6 Switching the unit on and off 12

4. Getting to know the Jembi 13

4.1 Top view of the Jembi 13
4.2 Bottom view of the Jembi 13
4.3 Back view of the Jembi 14
4.4 The Jembi keypad 14

5. Understanding the Jembi LCD 15

5.1 Network signal strength indicator 15
5.2 Battery capacity 16
5.3 Function key icons 16

6. Making a call 17
6.1 Pre-paid mode 17
6.2 Post-paid mode 18

7. Sending a text message (SMS) 19

7.1 Pre-paid mode 19
7.2 Post-paid mode 20

8. Offering value-added services 21

8.1 VendingReady 21
8.2 ContentReady 21

3
9. Jembi menus 22
9.1 Entering security level keys 22
9.2 Accessible menus 23
9.3 Device menu 24
Using the Keypad Lock 25
Reading SMS messages 26
Changing the date and time 27
Setting the volume 28
Quick Access Setup 28
Setting the language 29
Viewing the version information 29
Setting up services 30
Using the SIM Application 30
9.4 Business menu 31
Using the Call Control menu 32
Viewing the Profit Setup 33
Viewing the purse 33
Viewing Cash Totals 33
Viewing the Call Data Records 34

10. Solving problems 35

10.1 Troubleshooting 35
10.2 Problem-solving techniques 36

11. Looking after the Jembi 38

11.1 Cleaning the keypad 38
11.2 Cleaning the hookswitch 38
11.3 Looking after the batteries 38

12. Technical specifications 39

13. Contact us 40

4
1. Introduction

Congratulations on acquiring the new Jembi – the preferred mobile payphone.

The Jembi is the complete business tool, enabling you to offer a variety of services that include voice calls, text
messaging (SMS) and VAS - in either pre-paid or post-paid mode. The Jembi is built on a solid wealth of experience,
and considers security a top priority. Its impressive security features protect both the Jembi and your business. The
Jembi’s high-capacity internal battery pack provides over seven hours of talk-time. The battery pack can easily be
recharged using the included charger.

Running your business is easy using the Jembi menus - they will enable you to control and maintain the Jembi,
as well as set purse options and profit margins and view highly descriptive records. Depending on the model* of
the Jembi, you can connect both a printer and scanner, enabling you to offer value-added services via Psitek’s
VendingReady and ContentReady services.

This guide will explain how to take full advantage of the exciting features the Jembi has to offer.

The Jembi box contains the following:

1. Jembi unit
2. Handset
3. Curly cord
4. Charger with cable and power plug adaptors
5. Battery pack
6. Coin cell back-up battery
7. Quick-start guide
8. SIM door compartment anti-tamper seal and screws

Inside the Jembi box

Figure 1

* Jembi 220 only

5
2. Safety precautions

Please adhere to the following precautions and guidelines with regards to the daily operation of the Jembi.
Failure to do so could result in personal injury and/or damage to the unit.

Do not use the Jembi while driving.

Do not use the Jembi at a petrol station, near fuel or chemicals.

As with all wireless phones, the Jembi is susceptible to interference, which could affect
performance.

Do not use the Jembi in hospitals or in the vicinity of medical equipment, e.g. pacemakers or
hearing aids, as the Jembi transmits radio waves which could cause interference.

Do not use the Jembi in an aircraft. The main battery should be unplugged before
transporting it on an aircraft.

Do not use the Jembi in areas where blasting is in progress. Always observe posted rules or
restrictions.

The Jembi transmits radio waves which may be hazardous to your health. Always ensure the
Jembi is kept at a minimum distance of 20cm from your body.

Always keep the Jembi and the batteries dry – they are not water-resistant.

The Jembi is not a toy and contains small parts that could be swallowed. Keep away from
children.

Do not expose the Jembi or the batteries to extreme heat or direct sunlight for extended
periods.

Never disassemble the battery pack.

Do not short-circuit the batteries.

The batteries should be disposed in accordance with local waste disposal regulations.

6
3. Setting up

The Jembi has been designed with ease of use in mind - convenience that extends into the assembly of the various
components. This chapter will explain how to assemble the handset, install the batteries, insert the SIM card,
charge the battery pack and physically secure the unit.

3.1 Assembling the handset

Attach the curly cord to the handset and to the port at the back of the Jembi.

Attaching the handset

• Attach the curly cord to the handset and the Jembi.

Figure 2

3.2 Installing the batteries

The Jembi uses two batteries, a coin cell which maintains critical settings and a battery pack which powers the
unit. This section will explain how to install both batteries. Open the battery compartment by sliding the battery
cover off.

Opening the battery compartment

• Slide the battery compartment cover off.

Figure 3

7
 Setting up

Inserting the coin cell

The Jembi requires a coin cell to operate the internal clock. The unit cannot be operated without this battery. Unlike
the battery pack, this battery cannot be recharged and once exhausted, must be replaced. (For more details, please
refer to page 27.) To insert the battery, place it positive (+) side up in the round battery slot.

Installing the coin cell

• Place the coin cell in

the round battery slot,
positive (+) side up.

Figure 4

Installing the battery pack

• The battery pack must be charged for at least four hours before initial use.
• Insert the battery pack connector into the socket at the right side of the battery compartment. Do not force the battery
connector - it will only fit one way.
• Place the battery pack in the compartment alongside the connector, tucking the battery wires in.
• Replace the battery lid by sliding it on.
• Extra anti-tamper seals and screws to secure the battery lid can be ordered from Psitek Customer Support. Please
see page 40 for more details.

Installing the battery pack

• Insert the battery connector and place the battery pack in the
compartment.

Figure 5

The Jembi cannot operate without the battery pack - even when connected to the charger.
Never use metal objects to insert the battery connector.

8
 Setting up

3.3 Inserting the SIM card

The Jembi requires a valid SIM card to operate.

• Remove the SIM card compartment cover by lifting it off.

• Slide the SIM into the SIM card holder as per Figure 6.
• Replace the compartment cover and screw.
• Place the supplied anti-tamper seal over the SIM card compartment cover screw.

Inserting the SIM card

• Insert the SIM card, replace the compartment cover and attach the anti-tamper sticker.

Figure 6

3.4 Securing the Jembi

You can physically secure the Jembi by bolting it to a table or using the laptop lock.

Mounting it to a table
The Jembi has an M6 threaded mounting point, which allows it to be secured to any surface using a M6-sized
bolt. Ensure the bolt is the correct length. It must never be screwed in too far as it may damage the unit. The
bolt should not be inserted more than 12mm into the unit.

Using the Jembi’s mounting point

Jembi base
±12mm

table / fixed surface

M6 bolt

• The bolt should not be inserted more than 12mm into the unit.

Figure 7

Using a laptop lock

There is a laptop lock slot located at the back of the Jembi (see Figure 11), enabling it to be secured using a laptop
lock.

9
 Setting up

3.5 Charging the battery

The Jembi is powered by the internal battery pack and cannot be used without it. The battery must be charged
using the 12V charger (included). Follow the steps below to set up the charger and connect it to the Jembi. Please
note: Never use any charger other than the one supplied.

Attaching the correct mains socket adaptor

• Select the adaptor for the mains socket used in your region (U.S./U.K./EU).
• Remove the safety clip from the charger.
• Clip the adaptor into the charger, ensuring it is securely attached.

Connecting the adaptor

• Remove the safety clip and attach the mains socket.

Figure 8

Connecting the charger to the Jembi

• Insert the DC jack into the socket at the back of the Jembi.
• Once the charger has been connected, the Jembi will display a charge indicator on the LCD. Should no charge
indicator appear, please refer to Solving Problems on page 35.

The charge LED at the back of the Jembi will always display the charge status, as shown below:

(LED flashing) The charger is connected and the battery pack is charging.

(LED on) The charger is connected though the battery pack is fully charged.

(LED off) The charger has been removed.

The LCD will also show the charge status, but how this is done depends on whether the Jembi is on or off. If the
charger is connected while the Jembi is switched on, a ‘charger connected’ icon ( ) will appear (see Figure 13).
The battery capacity icon will indicate the battery pack is charging and the LED will flash. Once fully charged, the
‘battery full’ icon will be displayed

(Battery charging) The battery pack is charging while the unit is on.

(Battery full) The battery pack is fully charged and the unit is on.

10
 Setting up

If the charger is connected to the Jembi while it is switched off, a large ‘battery charging’ icon will be displayed on
the screen. When fully charged, a large ‘battery full’ icon will be displayed.

Battery charging:
The battery pack is charging while the Jembi is off.

Battery full:
The battery pack is fully charged and the Jembi is switched off.

Battery error:
An error occurred while recharging. Please see Solving Problems
on on page 34 for more details.

Battery charging guidelines

• The Jembi batteries must be charged for at least four hours before initial use.
• Only use the charger provided with the unit.
• Always charge the Jembi in a cool environment - do not charge while in a bag or box.
• Ensure the charger is plugged in and check that the charge LED at the back of the Jembi lights up.
• For best battery life, charge as often as possible.

11
 Setting up

3.6 Switching the unit on and off

To switch the Jembi on, hold down the power button ( ) for a few seconds, until you see an image on the screen.
To switch the Jembi off, hold the power button down until the display reads Powering down.

On start-up, the following information will be displayed:

• Firmware version: The number above the line at the top reflects
the latest version of firmware installed on the unit.
• Tracking number: The number below the line at the bottom is
used for management-type tasks involving secure
communication.
When you switch on the Jembi for the very first time, you may need
to wait a while for the unit to initialise and configure its settings.

‘Auto SIM PIN’ is set as a feature in the Management Centre. If ‘Auto

SIM PIN’ is not enabled, this screen will be displayed, requesting a
SIM PIN key. Enter this on the keypad and press .

Once the SIM PIN has been entered, the unit will attempt to log onto
the network.

After network log-on, the Jembi will display the default screen. This
screen may differ from the one shown as it is configurable by the
distributor.

12
4. Getting to know the Jembi

4.1 Top view of the Jembi

handset

display

function keys

power button
menu / volume keys

keypad

Figure 9
4.2 Bottom view of the Jembi

back cover

mounting point

IMEI and serial label

SIM card compartment

anti-tamper seal SIM card
compartment

battery compartment

Figure 10

13
 Getting to know the Jembi

4.3 Back view of the Jembi

laptop lock point

charger port handset port scanner* port

*Jembi 220
charge LED printer* port

Figure 11

4.4 The Jembi keypad

Pressing the power button switches the unit on and off.

The alphanumeric keypad is used to enter credit, dial numbers and type text messages (SMS).
Use the menu keys to scroll through menu options, or as a cursor controller while typing text messages.
These keys also control the volume during phone calls.

Each function key performs the operation shown by the icon above it.

The Jembi keypad

function keys

power button

menu / volume keys

keypad

Figure 12

14
5. Understanding the Jembi LCD

The Jembi has a graphical display. All the information needed to operate the Jembi - and your business - is
displayed on the LCD.

The Jembi LCD

new SMS received keypad locked date / time charger connected

network signal
battery capacity
strength

function key icons

Figure 13

5.1 Network signal strength indicator

The number of bars displayed represents the strength of the network signal. A good network signal strength will
ensure good voice quality.

Status bar Explanation

Full signal strength

Good signal strength

Acceptable signal strength

Weak signal strength

Poor signal strength

15
 Understanding the Jembi LCD

5.2 Battery capacity

The Jembi is powered by the internal battery. The battery capacity is constantly displayed.

Battery icon Explanation

Battery is full

Battery is half full

Battery capacity is low and needs to be charged

Battery is charging

5.3 Function key icons

Each function key performs the operation shown by the icon above it.

Function keys
Icon Function Icon Function

Add credit Move to the left / decrease

Change password key Move to the right / increase

Select menu option Send a request

Continue / enter / accept Clear totals

Go back / exit Clear entry

End transaction Print*

Voice calls Swap services (SMS / voice)

Make SOS call Redial

SMS Switch to upper case

New SMS Switch to lower case

Send SMS Delete SMS

VendingReady* ContentReady*

*Jembi 220 only

16
6. Making a call

6.1 Pre-paid mode

In pre-paid mode, the customer starts the transaction by giving the operator money and then uses the Jembi. Once
the customer has finished making a call, any money not used must be refunded. The Jembi’s LCD will display this
amount, for example +$4.90. The advantage of this mode is that the customer will never be able to make a call
and not pay for it.

To make a call in pre-paid mode, press .1

Enter the amount of money received from the customer and press
. To toggle between voice calls and SMS, press .

Pass the Jembi to the customer. The customer should lift the handset
and dial the number.
To redial the number, press .

As the call progresses, the cost of the call may be deducted, (depending
on the billing rules) and the remaining credit will be shown on the
LCD. The call duration will also be displayed. When the remaining
credit is almost finished, a low credit warning tone will sound.

Press 1
to add credit during the call, preventing the call from
being disconnected shortly before the credit runs out. If there is
sufficient credit remaining, the customer can make another call.
Once the customer has finished making their call(s), the transaction
is completed by pressing .1
To change the volume of the handset, press or .

The screen will display the number of calls made as well as the
change owed to the customer. Press to return to the default
screen or to print* a receipt.

1
If enabled, the keypad lock will activate. Enter the keypad key and press to continue. For more details, refer to page 25.
*Jembi 220 only

17
 Making a call

6.2 Post-paid mode

In post-paid mode, the customer pays for the call after using the Jembi. The Jembi’s LCD will show what the
customer owes, for example -$4.55. Post-paid mode is configured by the distributor, who also sets the post-
paid limit (see page 32).

To make a call in pre-paid mode, press .1

Without entering an amount, press .

To toggle between voice calls and SMS, press .

Pass the Jembi to the customer. The customer should lift the handset
and dial the number.
To redial the number, press .

As the call progresses, the Jembi will display how much the call is
costing. (The maximum cost of the call is determined by the post-
paid limit, as discussed on page 31.) The call duration will also
be displayed. The customer can make more than one call. Once
the customer has finished making their call(s), the transaction is
completed by pressing .1
To change the volume of the handset, press or .

The screen will display the number of calls made as well as the
amount of money owed by the customer. Press to return to the
default screen or to print* a receipt.

1
If enabled, the keypad lock will activate. Enter the keypad key and press to continue. For more details, refer to page 25.
*Jembi 220 only

18
7. Sending a text message (SMS)

7.1 Pre-paid mode

In pre-paid mode, the customer starts the transaction by giving the operator money and then uses the Jembi. Once
the customer has finished sending an SMS, any money not used must be refunded. The Jembi’s LCD will show you
this amount, for example +$4.95. The advantage of this mode is that
the customer will never be able to send an SMS and not pay for it.

To send a text message (SMS) in pre-paid mode, press .1

Enter the amount of money received from the customer and press
. To toggle between voice calls and SMS, press .

Pass the Jembi to the customer. The customer should then type the
message.
Use to change case.
Press to delete the previous character.
To scroll through the SMS press or .
When the message has been typed, press .

Enter the phone number and press to send the SMS to that
number. To edit the message before sending it, press to return
to the previous screen.
If there isn’t enough credit, the SMS will not be sent. To add credit,
press .1

Once the SMS has been sent, press 1

to end the transaction.
To type a new SMS, press .
To send the same SMS to a different number, press to return
to the previous screen.

The screen will display the number of text messages sent as well
as the remaining credit. This change must be given back to the
customer. Press to return to the default screen or to print*
a receipt.

1
If enabled, the keypad lock will activate. Enter the keypad key and press
to continue. For more details, refer to page 25.
*Jembi 220 only

19
 Sending a text message (SMS)

7.2 Post-paid mode

In post-paid mode, the customer pays for sending an SMS after using the Jembi. The Jembi’s LCD will display
what the customer owes, for example -$0.05. Post-paid mode is configured by the distributor, who also sets
the post-paid limit (see page 32).

To send a text message (SMS) in pre-paid mode, press .1

Without entering an amount, press .

To toggle between voice calls and SMS, press .

Pass the Jembi to the customer. The customer should then type the
message.
Use to change case.
Press to delete typed letters or numerals.
To scroll through the SMS press or .
When the message has been typed, press .

Enter the phone number and press to send the SMS to that
number. To edit the message before sending it, press to return
to the previous screen.

Once the SMS has been sent, press 1

to end the transaction.
To type a new SMS, press .
To send the same SMS to a different number, press to return
to the previous screen.

The screen will display the number of text messages sent as well as
the total cost. The customer must pay you this amount. Press
to return to the default screen or to print* a receipt.

1
If enabled, the keypad lock will activate. Enter the keypad key and press
to continue. For more details, refer to page 25.
*Jembi 220 only

20
8. Offering value-added services

Depending on the model of the Jembi, it may be VAS-enabled. The Jembi 220 has ports for both a printer and a
scanner, allowing it to offer VendingReady and ContentReady.

8.1 VendingReady
VendingReady is a comprehensive suite of services designed to expand the Jembi’s business capabilities. The
Voucher Distribution and Management Platform and the VAS portal are two aspects of VendingReady already on
offer, enabling the resale of pre-paid airtime vouchers using the Jembi 220. These vouchers are stored on the unit
and accessed via a menu, for resale. The vouchers are acquired from a central platform and the communication
medium is data call.

To access the VendingReady menu, press .1

8.2 ContentReady
ContentReady menus are set by the distributor. Unlike the VendingReady platform, ContentReady sends and
retrieves information via GPRS, affording a more efficient alternative. ContentReady is ideal for individual
transactions, downloading items as and when they are required by a customer.

To access the ContentReady menu, press .1

1
If enabled, the keypad lock will activate. Enter the keypad key and press to continue. For more details, refer to page 25.

21
9. Jembi menus

The Jembi has various menus which enable you to set up and maintain the unit - as well as offer phone and SMS
services.

To enter and navigate the Main Menu, press the up ( ) or down ( ) key. Once you have accessed the Main
Menu, three sub-menus will be available:

Device
Business
Security

Each menu has been assigned a security level which determines whether it can be viewed and entered. To enter
a menu, the user must enter the security key associated with the level in question. There are four basic security
levels, Level 10 providing the most access:

Level 10 (distributor)
Level 7 (technician)
Level 4 (owner)
Level 1 (operator)

9.1 Entering security level keys

Entering a key under the Security menu provides access to menus associated with the corresponding level.

To access a security level, select - Security. All the available

security levels will appear on the screen. Scroll to the level you wish
to access and press .

You will be prompted to enter a key for the corresponding security

level. Enter the key and press . To delete an entry, press
Press to accept or to cancel.

To change the key, press . You will be prompted to enter the

old key and then a new key. Enter the key and press to accept
or to cancel.

22
 Jembi menus

9.2 Accessible menus

The following menus have been assigned security levels as listed below.

Security Level Security Level

Menu Menu
1 4 7 10 1 4 7 10

Device ● ● ● ● GSM Versions ● ● ● ●

Business ● ● ● ● Billing Versions ● ● ● ●

Security ● ● ● ● Plug-in ● ● ● ●

Keypad Key ● ● ● ● Printer ● ● ● ●

Lock Keypad ● ● ● ● Printer Test ● ● ● ●

Keypad Mode ● ● ● ● Service Set Up ●

Change Key ● ● ● ● Call Control ● ●

SMS ● ● ● ● Incoming Call Control ● ●

Delete all SMS ● ● ● ● Post-paid set up ● ●

Read SMS ● ● ● ● Post-paid Control ●

Date and Time ● ● Post-paid Limit ● ●

Volume ● ● ● ● Profit Set Up ● ●

Key ● ● ● ● Profit mark-up 1 ● ●

Ringer ● ● ● ● Profit mark-up 2 ● ● ● ●

Handset ● ● ● ● Purse View ● ● ● ●

Quick Access Set Up ● ● ● ● Cash Totals ● ● ● ●

Language ● ● ● ● Cash Totals 1 ● ● ● ●

Version Info ● ● ● ● Cash Totals 2 ● ●

Device Versions ● ● ● ● Total Counters ● ●

SIM Application ● ● ● ● Call Data Records ● ● ● ●

23
 Jembi menus

9.3 Device menu

The Device menu enables you to control the settings on the Jembi.

Device menu navigation

Press to activate the menu, to select and to go back.

Keypad Lock
Lock Keypad
Keypad Lock Mode
Change Keypad Key

SMS Messages
Read Messages
Delete All

Date and Time

Set date
Set time

Volume
Keys
Ringer
Handset

Quick Access Setup

Language

English
Alternative Language

Version Info
Device Versions
GSM Versions
Billing Version

Service Setup
Voice
SMS
VendingReady
ContentReady

SIM App

*Jembi 220 only

24
 Jembi menus

Using the Keypad Lock

The Jembi’s keypad lock is a valuable feature which protects the unit from unauthorised use. It ensures customers
are unable to tamper with the unit’s settings or add credit. Some Jembis are dispatched from the factory with the
keypad lock enabled by default. In this case, you will require the keypad key to unlock the unit. The default keypad
key is 0123 but this key should be changed to a number only you know.

To enter the Keypad Lock menu, select - Device - Keypad

Lock. This section has three sub-menus:

Lock Keypad
Selecting this function locks the Jembi immediately. To continue using
the unit, the keypad key must be entered. The default key is 0123.

Lock Keypad Mode

This menu allows you to enable or disable the automatic keypad
lock. If the auto-lock is set to ‘on’ the unit will automatically lock the
keypad after 30 seconds or when or is pressed.

Change Keypad Key

It is highly recommended that you change the keypad key to a
number only you know. This can be done under the Change Keypad
Key menu. A maximum of eight numerals can be entered. Once you
have entered the new key, press to confirm the change.

25
 Jembi menus

Reading SMS messages

If a appears on the default screen (see Figure 13, page 15), the Jembi has received a new text message (SMS)
which can be read in the SMS Messages menu.This menu also enables you to delete text messages that have
been received. Once the SIM card is full, a warning icon will appear.
Any new text messages received will be automatically deleted.

To enter this menu, select - Device - SMS Messages.

This section has two sub-menus:

Read Messages
If any messages have been received, they will be listed here. Scroll
to the message you want to read and press to read the SMS.
Once the text message has been read, you can delete the message
before exiting the menu. To delete a specific SMS, press .

Delete All
This option enables you to delete all received text messages
immediately.

WARNING!
Selecting this option deletes ALL text messages without confirmation. This action is final - the messages are not
recoverable.

26
 Jembi menus

Changing the date and time /

The Jembi alternates showing the date and time. Should the coin cell be removed and/or replaced, the correct date
and time will be lost and the unit will not work.

Set the date and time manually

If you have a Level 7 or Level 10 PIN, you will be able to correct the
date and time under this menu.
To enter this menu, select - Device - Date and Time.
This section has two sub-menus:

Set the date

Enter the correct date on this screen by using or to move
the cursor to the number you want to change. Use the keypad to
enter the number. Press to accept the new date or to
cancel.

Set the time

Enter the correct time on this screen by using or to move
the cursor to the number you want to change. Use the keypad to
enter the number. Press to accept the new date or to
cancel. The time must be entered in 24-hour format.

Set the date and time via SMS

Without a Level 7 or Level 10 PIN, owners and operators will be
unable to correct the date and time under this menu. This means
the Jembi will be unable to send a text message or make a call.
Level 1 and Level 4 users will be prompted to send an SMS to the
Jembi, from the same unit. This will retrieve the correct date and
time from the network, enabling you to use your Jembi. To proceed,
press .

Enter the Jembi’s phone number and send the SMS by pressing
.

Once the unit has received the SMS sent to itself, the date and time
will be updated, allowing transactions to be made. If the Jembi’s
date and time isn’t successfully updated, please contact Psitek
Customer Support for further assistance. (Refer to page 38 for
contact details.)

27
 Jembi menus

Setting the volume

The Jembi has three different types of volume settings which can be adjusted in the Volume menu.

To enter the Volume menu, select - Device - Volume.

This section has three sub-menus:

Keys
Set the keypad ‘beep’ volume by using or to increase
or decrease the volume respectively. Press to accept your
selection. To cancel, press .

Ringer
Set the ring tone volume by using or to increase or
decrease the volume respectively. Press to accept your
selection. To cancel, press .

Handset
Set the handset volume by using or to increase or
decrease the default volume respectively. Press to accept your
selection. To cancel, press .

The handset volume can also be adjusted during a call by pressing

or . The volume level will, however, return to this default setting
at the end of the call.

Quick Access Setup

The Quick Access Setup feature allows you to make your own list of most commonly used menus. These are
accessed directly from the Main Menu. This makes operation of the Jembi even more convenient.

To enter this menu, select - Device - Quick Access Setup.

A list of all available menus will be displayed on the screen.

Select the menus you want to appear on the Main Menu using
the button. Press to accept your selection or to
cancel.

28
 Jembi menus

Setting the language

Alternative language options may be loaded onto the Jembi. The language setting can changed by following these
steps:

Select - Device - Language.

If alternative languages are available, they will be displayed on this

screen.

Use the and buttons to toggle between the options; press

to select an option and to accept your choice. Press
to cancel.

Viewing the version information

The Version Info menu provides access to details regarding the Jembi device, GSM and billing table versions. This
information may be needed by the distributor for support purposes.

To enter the Version Info menu, select - Device - Version Info

.

Three sub-menus will appear on the LCD.

Device Versions
This menu provides information regarding the manufacturer’s
hardware and firmware versions for the Jembi.

GSM Versions
This is the version of the GSM module, and includes the IMEI on the
middle line and ICCID (SIM card ID number) on the bottom line.

Billing Versions
The billing table versions loaded onto the Jembi are listed here.
The billing table currently being used is the working billing table. It
is possible to send the Jembi a new billing table which will come
into effect at a designated time. This new table is called the Dated
Table.

29
 Jembi menus

Setting up services
As a distributor, you can choose which services you want available on the Jembi. This will limit the operator to the
services you have selected.

To enter this menu, select - Device - Service Setup.

The screen will display the services available on the Jembi.

Use the and buttons to toggle between the options; press

to select an option and to accept your choice(s). Press
to cancel.

Using the SIM Application*

SIM Toolkit applications may have been installed on the SIM card
by the network operator or service provider. You can access these
from this menu. Contact the network operator or service provider
for details on which applications may be available and how to use
them.

To use any installed SIM applications, select - Device - SIM

Application.

*model dependent

30
 Jembi menus

9.4 Business menu

The business features of the Jembi can be set up and maintained under this menu.

Business menu navigation

Press to activate the menu, to select and to go back.

Call Control
Incoming Calls
Post-paid Setup

Profit Setup
Profit Mark-up 1
Profit Mark-up 2

View Purse

Cash Totals
Cash Totals 1
Cash Totals 2
Total Counters

Call Data Records

31
 Jembi menus

Using the Call Control menu

Under the Call Control menu, you can bar incoming calls, restrict transactions to pre-paid mode and/or limit the
cost of calls made in post-paid mode.

Select - Business - Call Control. This section has two sub-

menus:

Incoming Calls
This menu has the option to allow or disallow incoming calls.
Press to select your choice.
Press to accept your selection or to cancel.

Post-paid Setup
The Post-paid Setup can be used to enable transactions made in
post-paid mode, or limit the cost of transactions made in post-paid
mode.

Post-paid Control
The distributor can set the Jembi to work in pre-paid mode only,
disabling all transactions made in post-paid mode. This can be set
under Post-paid Control.

Using the the and buttons to toggle between the options,

press to select an option and to accept your choice.
Press to cancel.

Post-paid Limit
Post-paid Limit is used to limit the maximum transaction value
allowed in post-paid mode. This is useful in preventing customers
from running up a large bill that they may not be able to pay. The
maximum transaction amount is set in this menu. Once the customer
reaches this limit, the transaction will be terminated.

32
 Jembi menus

Viewing the Profit Setup

The profit mark up inflates the billing table rates (as configured with the Management Centre) allowing different
profit margins for the owner and operator. As a distributor, you can set the maximum profit margin allowed as a
percentage of the billing rates. The owner and operator margins can be entered separately but by default the range
is from 0% to 0%, effectively disabling this feature. The maximum rate allowed is 200%.

CUSTOMER CALL RATE = Billing table rate + profit mark-up 1 + profit mark-up 2

To access the Profit Setup menu, enter your Level 10 PIN via the
Security menu and press to exit. Select - Business -
Profit Setup. This section has two sub-menus:

Profit Mark-up 1 is for the operator.

Profit Mark-up 2 is for the owner.

Press and to scroll to the owner or operator mark-up and

press . Use the keypad to enter a percentage, pressing to
delete the amount entered. Press to accept or to cancel.

Viewing the purse

The purse can be disabled with the Management Centre. Once the airtime balance reaches zero, the Jembi will no
longer be able to make voice calls or send text messages. Like the post-paid limit whereby the maximum value of
each transaction between the user and operator is limited, the purse
limits the maximum cost of airtime between the operator / owner
and the distributor. This is particularly useful when using a post-paid
SIM as the distributor can set the purse, limiting the total value of
transactions that can be performed by the owner. Purse is most often
disabled when using pre-paid SIM cards as the network implements
this restriction.

To enter the View Purse option, select - Business - View

Purse.

Viewing Cash Totals

The Cash Totals menu provides a detailed report of all voice and
SMS services sold. Different totals are shown so that different
players in the business process can each obtain and control the
information independently.

To view the Cash Totals, select - Business - Cash Totals.

33
 Jembi menus

Cash Totals 1
This menu provides detailed information regarding the operator
totals accumulated via all voice and SMS transactions, since the
operator last cleared this information. To clear this information, press
and press to confirm. Use or to scroll and press
to print*.

Cash Totals 2
This menu provides detailed information regarding the owner totals
accumulated via all voice and SMS transactions, since the owner
last cleared this information. To clear this information, press
and press to confirm. Use or to scroll and press
to print*.

Total Counters
This menu provides detailed information regarding both operator
and owner totals accumulated via all voice and SMS transactions.
This information cannot be cleared and reflects all totals since the
Jembi was manufactured.

Viewing the Call Data Records

The Call Data Records menu provides detailed transaction information, for the last 200 transactions:
• Record number
• Cost - what the customer paid
• Duration
• Number - the last four digits are blanked out for privacy
• Service type - voice/SMS
• Direction - incoming/outgoing
• Transaction ID

To view the this menu, select - Business - Call Data Records.

Press and to scroll through the information.

Press and to view the details of different transactions.
Press to cancel.

*Jembi 220 only

34
10. Solving problems
10.1 Troubleshooting
The table below lists the possible messages the Jembi may show and ways of solving the problem.
Message Reason
Call barred Call not allowed
Configuration mode Unit is in the process of
being updated
Entry error Value entered incorrectly
GSM error - end Unit logged off from
session network during the
transaction
GSM hardware error Communication error with
- please restart unit GSM module
Initialising Doing internal check and
starting communication
with GSM network
Keypad key Keypad is locked and
requires the keypad key
to unlock
No credit The user’s credit is
insufficient to perform
the desired function
No purse Unit’s purse is insufficient
No SIM card detected SIM card not detected
in unit
Call not allowed Number blocked by
distributor
Not searching for Unit no longer trying to
network establish communication
with GSM network
PH-NET locked Unit is locked to a
different network
PH-SIM locked Unit is locked to a
different SIM
Power low - end Insufficient battery power
transaction remaining
Power low - please Battery power is low
recharge
35
Action Icon
Dial another telephone number
n/a
Don’t use unit until process is complete
Enter the correct value
End the transaction
n/a
Reset the unit. If that fails to correct the issue,
contact Customer Care
Wait until initialisation process is complete
Enter the keypad key
Add credit
n/a
Contact service provider
n/a
Insert a SIM card
Enter a different number
n/a
1. Possible SIM error - contact service provider
2. Low network signal - move to an area where
network signal is stronger
Insert correct SIM or contact service provider
Insert correct SIM or contact service provider
End transaction and recharge battery
Recharge the battery
 Solving problems

Message Reason Action Icon

SIM error - end SIM card was removed End session
session during active session n/a

SIM error SIM card error Contact service provider

SIM PIN key SIM card requires PIN Enter SIM PIN

SIM PUK required SIM locked as three
incorrect PIN entries
were entered
Limit reached Post-paid transaction limit
(as set by the distributor)
has been reached
Remove the SIM from the Jembi and place it
in a cellular phone. When switching the phone
on, you will be prompted to enter the PUK (PIN
unlocking key). Once this number has been
entered, it can be removed from the phone and
re-inserted into the Jembi
End session
n/a

USSD sequence not USSD request not done Contact service provider
allowed as unit is not correctly n/a
configured for SIM

No date / time The battery has been Using a Level 10 PIN, access the Date and
removed / replaced Time menu and change the date and time.
Alternatively, send an SMS to the Jembi to n/a
retrieve the correct date and time or contact
Psitek Customer Support
Battery error The Jembi has Remove the charger and the battery pack.
encountered an error Re-insert the battery and reconnect the charger.
while charging Should this error still error, contact Psitek
Customer Support

When you connect the charger to the Jembi, the battery charging icon should appear. If it doesn’t not show on the screen
within one hour of connecting the charger, contact Psitek Customer Support for assistance (contact details on page 40).

10.2 Problem-solving techniques

Distributors may find the following guidelines and suggestions helpful in solving users’ problems.

• Symptoms
Ask the user what the problem is with the product. Record the problems that the Jembi presents or how the
problem is experienced by the user.

• What is the message on the LCD?

Record exactly what message is displayed on the Jembi’s LCD. Compare it to the troubleshooting guide on
page 35.

36
 Solving problems

• Quantity
How many Jembi units present this problem at the same location? Identification of the problem is made much
easier depending on how many units have the same problem.

• Frequency
How often does the problem occur?
1. Every call
2. Only some calls
3. It happened once

• Location
You need to identify if the problem is site-dependent. Ask the user to move the product from one site to
another. (E.g. test it at home in the evening.)
1. Only ONE site?
2. Every site?

• Eliminate
Apply a process of elimination to identify the problem. Swap out peripheral parts with other known working
peripherals to further identify a faulty item.

• Check against master reference

If there is still no apparent answer, ask the user to bring it into the distributor office / branch for verification
against a master working unit and master SIM card.

• Fix
Address the problem by replacing the faulty item or sending it to a Psitek-accredited repair centre.

• Record
Record the details on an electronic database. It is vital that the distributor’s branches all have shared access
in order to understand how problems were resolved. It could save an employee a lot of time if he could refer
to other colleagues’ learnings. It is also very important to record failure rates within areas. It could point to
possible misuse or user problems within an area.

37
11. Looking after the Jembi

Taking good care of the Jembi is not only easy but will ensure a long life-span. By regularly cleaning the keypad
and hookswitch, as well as looking after the batteries, the Jembi will provide consistent and reliable service. The
charger should also be properly looked after, ensuring the cable is never wound too tightly, as this may damage
to the charger.

11.1 Cleaning the keypad

Dust and grime may become trapped in the Jembi’s keypad. To clean the keypad, follow these steps:
• Switch the Jembi off and carefully remove the bezel.
• Remove the keypad and clean it with warm water only.
• Ensure the keypad is completely dry before replacing it in the Jembi.

Removing the bezel

• Remove the bezel to access and remove the keypad.

Figure 14

11.2 Cleaning the hookswitch

The hookswitch may also need cleaning to prevent it from sticking. To clean the hookswitch:
• Switch the Jembi off and remove the curly cord, external power supply, and any devices that may be attached.
• Slide the back cover off and gently blow on the area around the hookswitch to remove any dust and grime.
• Replace the back cover.

11.3 Looking after the batteries

To extend the life of the battery pack, charge it as often as possible. This can take up to four hours if the battery
pack is completely flat. Should the unit be inactive for an extended period of time (e.g. one month or longer), the
battery pack should be completely recharged for four hours before the unit is operated again. Always charge the
unit in a cool environment (below 40°C) using the charger provided with the unit. (Please note: The battery capacity
will be temporarily reduced if the unit is operated at low temperatures.) For optimum battery life, avoid using it up
to the point where the Jembi automatically powers off because the battery is completely discharged. Please refer
to Connecting the charger on page 10 for details on how to charge the Jembi.

38
12. Technical specifications

Standby current <15mA

Current consumption at 12V DC
Charge current <550mA

PS/2 output current (max) 200mA @ 5V ± 5%

Charger input 10.4V DC to 15V DC

Operating temperature 0°C to +55°C

Battery charge temperature +10°C to +40°C

Coin cell replacement 3V Lithium CR2032 coin cell

Storage temperature -10°C to +60°C

Dimensions (including handset) 72mm (H) x 207mm (W) x 227mm (L)

Battery life 1 Standby Approximately 80 hours

Active call Approximately 7.5 hours

GSM Interface:

GSM output 850MHz 2 Class 4, 2W GSM

GSM output 900MHz 2 Class 4, 2W EGSM

GSM output 1800MHz Class 1, 1W DCS

GSM output 1900MHz Class 1,1W PCS

SIM interface 3V mini SIM

Psitek hereby declares that this GSM payphone is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.

1
Dependent on environmental and network conditions
2
Model dependent

39
13. Contact us

Psitek Customer Support

Telephone: +27 (0) 21 912 2360
Facsimile: +27 (0) 21 912 2120
E-mail: support@psitek.com
Website: www.psitek.com

This document is the property of Psitek (Pty) Ltd (“Psitek”) and is protected by copyright. This means that you may not photocopy or in any other way reproduce
this document in any form, whether tangible or electronic. You may also not sell, lease, loan or donate the document to any third party, nor may you modify,
adapt, translate or create derivative works from the document. Should you wish to do any of the above without breaking the law, you will require the prior, written
consent of Psitek.

Although every effort has been made to ensure that the information contained in this document is up to date and accurate, Psitek cannot be held responsible
for any inaccuracy or error in the information. Psitek makes no warranties whatsoever in respect of the information contained in this document. Should you use
or rely on the information contained in this document and suffer loss of any kind, you will not be able to hold Psitek liable for any direct, indirect, incidental or
consequential damages.

Please note that this document is not unchanging. Psitek reserves the right to modify this document and any product specification contained herein, at any time
and in any manner, whether by deleting portions, making additions or otherwise.

40
HIM143-01 v1.0 / Author: NJF / 31-07-2006
 international po box 4414, tyger valley, 7536, cape town, south africa
tel: +27 (0) 21 912 2100, fax: +27 (0) 21 912 2120, www.psitek.com
the vineyards office estate, 99 jip de jager drive, tyger valley, 7530

south africa po box 4607, halfway house, 1685, midrand, gauteng, south africa
tel: +27 (0) 11 207 5900, fax: +27 (0) 11 805 4882, www.psitek.com
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malaysia psitek asia, kuala lumpur, malaysia

tel: +60 (3) 2168 4421, fax: +60 (3) 2168 4201, www.psitek.com
level 40, tower 2, petronas twin towers, kuala lumpur, malaysia

© 2006 Psitek (Pty) Ltd • All Rights Reserved

HIM143-01