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Needs Analysis
Requirement Specifications

Report for the Management of Just Add Glue

By Group 135
Marc Colusso - 11030792
Edbert Chong - 11114788
Umer Aslam - 11017757
Thomas McGregor - 10847857

Group 135 Page 1 9/1/2011

Table of Contents

Part 1 – Needs Analysis …..3

1.1 Customer Questionnaire …..3
1.2 Statement of Needs …..5
1.3 Prioritisation/Grouping of Needs …..5

Part 2 – Requirement Specifications …..6

2.1 Product Overview …..6
2.2 Introduction …..6
2.3 Product Concept …..6
2.4 Stakeholder Impact …..7
2.5 Product Requirements …..8
2.5.1 Functional …..8
2.5.2 Non-functional …..9
2.6 Test Plan …..10
2.7 Conclusion …..10
2.8 Appendices …..11
2.8.1 Results from Questionnaire …..11
2.8.2 Minutes from Meetings …..15

Table of Contents (Tables)

Table 1: Prioritisation/Grouping of Customer Needs …..5
Table 2: Stake holder Impacts …..7
Table 3: Product Requirements (Functional) …..8
Table 4: Product Requirements (Non-Functional) …..9
Table 5: Tests for verify Requirements …..10

Group 135 Page 2 9/1/2011

Presented to
Management of Just Add Glue
Subject: Part 1 - Needs Analysis Author:
Group 135

1.1 Customer Questionnaire:

The following are the questions asked in the survey to the potential customers
for feedback to make sure your product fit the customer needs.

Problem: This questionnaire is for a project where we need to design a

kitchen product for a disabled person that has only one hand.
1. Please choose one of the following that best suites your circumstances.
o Has/had a one-handed disability
o Know of someone that has a one-handed disability
o Does not have a one-handed disability

2. How often would you open a can/jar in a week?

o Once a week
o 2 to 3 times
o More than 3 times

3. What would you rate the difficulty of opening a can/jar with only one hand?
(10 being the hardest)

1 2 3 4 5 6 7 8 9 10
4. What would be the maximum amount you would pay for a kitchen product
that will assist you in opening cans/jars?
o AU$ 20 – AU$30
o AU$ 40 – AU$50
o AU$ 60 – AU$70

5. Would you prefer a product that is stuck on permanently to your kitchen bench
or temporary?
o Permanent
o Temporary

6. If you were to purchase a product, what will you consider most?

o Durability (Service life)
o Cost

7. How would you rate the importance of opening a can/jar in your daily life?
(10 being the highest)

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1 2 3 4 5 6 7 8 9 10

8. Choose the top 5 needs that you believe are most important from a product of
this nature.
• Durability
• Cost
• Maneuverability
• Aesthetics
• Easy to clean
• Usability

9. Would you know of any other products that assist in opening cans/jars for
disable one-handed people?
o Yes
Please Specify: _____________________________
o No

The following questions are based on the sketch

10. Would you purchase this product if it were
sold in a shop?
o Yes
o No

11. What would you rate the effectiveness of this product? (10 being the highest)

1 2 3 4 5 6 7 8 9 10
12. How much would you pay for this product?
o AU$ 30
o AU$ 40
o AU$ 50
o AU$ 60

Thank you for your kind contribution. Your feedback is very much appreciated.

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1.2 Statement of Needs:
From the customer questionnaire (Appendix – Results from customer
questionnaire) it was quite clear that we had already identified some of the essential
customer needs but there were some other ones that we had identified but not yet
realized their importance. We found that along with the customer wanting a product
that was durable and would last a long time they also required it to some extent to be
aesthetically pleasing. Maneuverability was still a major need as the customer would
prefer a product that could be moved. Usability was still the highest need identified
mainly because opening/closing cans and jars is a day-to-day exercise which is
extremely difficult with one hand.

1.3 Prioritisation/Grouping of Customer Needs:

Customer Essential/Desirable Rating Function/Non- Reference in

Need Functional Requirements
Usability Essential 10 Functional F1, F2, F9
Aesthetics Desirable 3 Non-Functional F8, NF3
Manoeuvrability Desirable 5 Functional F3, F4
Cost Desirable 8 Non-Functional F8, NF4, NF5
Durability Essential 10 Non-Functional F2, F5, F9
Easy to Clean Desirable 5 Non-Functional NF3
Easy to Store Desirable 6 Functional F3, F4, F6, F8
Table 1: Prioritisation/Grouping of Customer Needs:

Group 135 Page 5 9/1/2011

Presented to
Management of Just Add Glue
Subject: Part 2 - Requirement Specifications Author: Group 135

2.1 Product Overview:

Maneuvering around a kitchen is pretty simple and easy for most; however,
for people with physical challenges, this routine can become a daily battle. That’s
why we have designed the ‘Easy Open’. It was designed for people who only have
use of one hand or arm, the ‘Easy Open’ allows users to open and close jars,
containers and various other kitchen items.
The ‘Easy Open’ is the product, which has been selected to be designed and
manufactured, as it will fulfill the majority of customer needs and also be the most
profitable. The product is aimed to be sold at around $35. The product meets
requirements and will be competitive as there are very few if any products like it in
the market place. It is durable and attractive both functionally and aesthetically to
potential customers and also lightweight and easy to store. It can be easily
manufactured and has minimal parts with no electronic components, due to its
multiple uses and ease of use which is centered around the fact that it operates on a
persons body weight the 5000 sales quota will be easily reached.

2.2 Introduction:
This report consists of the following elements:
• Outline of the products concept of operation
• An assessment of stakeholder impacts
• The product requirement specifications, divided according to
functional and non-functional requirements, these will seek to address
the needs identified in the needs analysis along with additional project
considerations as this specification will govern all subsequent design
• The product test plan to be used in the verification of the requirements

2.3 Product Concept:

This product concept outlines how the customer will use the product and how
the product addresses the customer needs.
The primary use of the product will be to open and close any item that has a
lid that would normally require two hands to open/close. Although that is the
expected/main use of the product it will also be designed/ produced with a secondary
use of being able to hold still any other items for additional uses, e.g. cutting.
The product will consist of two similar shaped boards, which will sit on the
edge of a bench. The top board will slide on top of the bottom board by tracks in the
bottom board, while the bottom board also hangs over the edge of the bench to hold

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the body weight. The top board has a curved vertical plate where the items will make
contact to allow for a better grip.
The product will operate by easy sliding on tracks on the base board which are
a carved out set of lines that the markers on the bottom of the top board are able to
slide in, they allow the user to slide the top board forward and side to side.
Polyurethane grip will be used inside the vertical part of the top board to allow
for better friction between items and therefore reduce slipping and sliding of the item
being held which will allow for the user to use less pushing force and make it easier to
open/close items.
Hinges will be attached to both sides of the board to allow for the product to
be easily stored away as it packs away flat.
The following areas of the product (explained above) are how the product will
meet the customer needs:
• Usability: Tracks, Polyurethane grip
• Aesthetics: Polyurethane grip, timber boards
• Manoeuvrability: Tracks, Hinges
• Cost: As stated no electronic parts will minimize cost
• Durability: Timber Boards, no electronic parts
• Easy to Clean: Timber/polyurethane materials
• Easy to Store: Hinges, easily dismantled

2.4 Stakeholder Impact:

JAG (Just Add Glue) Open a new product line, expand into new
markets, and generate profits for the
business to expand, grow customer base
and improve reputation of company
Customer Pleased with an aesthetical/functional
solution to perform daily tasks quicker
and easier within the kitchen.
Competitors Reduction in sales and profits, may want
to use a similar product to compete and
therefore pay royalties to use the same
Retailers Want to offer the best products to
customers at the most profitable prices,
therefore stock JAG’s product. May result
in increased sales for retailers.
Disabled Community Be able to perform daily kitchen tasks
quicker and easier, allow for future
improvements, suggestions and ideas to
be put forward for future
Kitchen Designers Will be given the additional option for
added extras such as having the product
built into the kitchen.
Table 2: Stakeholder Impacts

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2.5 Product Requirements:
It is important as a design team, to have a list of both functional and non-
functional requirements to assess for all the factors in the design process. Stakeholder
needs as well as product concepts both greatly influence your requirements; these
factors will ultimately decide the outcome of your product.

• 2.5.1 Functional Requirements:

Req. no. # Functional Requirements Needs/Concepts

F1 Easily operated and moveable with Allows the one handed
one hand person to easily place and
use the product, without
The clamp must be able to Small amount of weight
Close/open at least with 150N of (15kg) required for easy
force operation.

F3 The clamp must not be over 250x150 Allow the clamp to be
mm in dimension when closed Easy to store, clean, and
move with one hand
F4 Must not weigh more than 2.5kg Lightweight to easily
F5 Rubber lining must be sufficient, to Less force required to
allow precise griping with less force operate, and friction
helps to support objects
due to rubber lining

F6 Hinges on both sides of the clamp Allows the clamp to fold,

to be easily stored

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F7 Multiple sliding tracks of Able to hold various
approximately 8mm for various sizes objects of different sizes
of clamp

F8 Constructed from timber and rubber Lightweight and cost

F9 Clamp must operate efficiently when Assesses the need for
weight is applied, without breaking or durability
Table 3: Product Requirements (Functional)

• 2.5.2 Non-Functional Requirements:

Req. no. # Non-Functional Requirements Needs & Concepts

NF1 The amount of Clamps sold must be greater Provides a target goal for
than 5000 and also be sufficient to produce product sales
over a period of 2 years

NF2 Where possible the clamps will be Assess environmental

constructed from renewable material factors, clamps must be
environmentally friendly
NF3 The clamps designs must be simple and Easy to manufacture, and
precise for easy assembly at JAG assess stakeholder needs

NF4 The clamp will be priced at a maximum of Cost effective, which

$35 assesses stakeholder needs
& net profit margins
NF5 The total production cost of the clamps must Total production cost
not exceed $20 per clamp accounts for ALL expenses
related to manufacture.
Table 4: Product Requirements (Non-Functional)

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2.6 Test Plan:
The functional requirements will be tested and used to verify that the design
meets the specified requirements. In the requirement testing process, the tests that
required the clamp to be operated, were conducted using one hand to assess the
Product from a customer’s point of view. These tests were conducted using a
prototype of the product.

Test Objective Testing Test Description Pass/Fail

Requirement Criteria
No. #
Verify that the F1, F2, F3, F4 The team member used one hand PASS if the test was
product is easy to to hold and place the product on easily conducted
place and operate the table, then open/close the using one hand
clamp to test for difficulty
Check if the F3, F6 Product was folded from PASS if stored
clamp is easily operating position, and stored in simply
storable a cupboard
Test if the clamp F2 Clamp was places in position, PASS if clamp was
is easily operated and minimal bodyweight was easily closed
using bodyweight used to Close the clamp and grip
a Jar.
Assess the F5 The clamp was tested Before PASS if it was
effectiveness of and After the Rubber lining was clearly noticeable
the rubber lining attached to the clamp, it was that with the rubber
used to hold different sized lining, less force was
objects required and the grip
allowed the clamp to
be still when closed
Test the F7, F9 Several different size and weight PASS if no cracks or
durability of the jars, fruit and objects where held breaking occurred,
Clamp in the clamp, to test for any even when excess
breaking or cracking bodyweight was
Table 5: Tests to verify Requirements

2.7 Conclusion:
Group 135 strongly believe that the ‘Easy Open’ product will satisfy the
customer needs which have been identified and will be an extremely successful
product for JAG. With the use of this report and the implementation of strong
and effective manufacturing techniques to go with the proposed design, this
product will definitely sell above the required quota.

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2.8 Appendices:

2.8.1 Results from Customer Questionnaire

Please choose one of the following

that best suits your positiong
Has/had a one handed

Know of someone that

has a one-handed
Does not have a one-
handed disability

How often would you open a

can/jar in a week?

Once a week
2 to 3 times
More than 3 times

What would you rate the difficulty

of opening a cna/jar with only
one hand? (10=hardest)

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What would be your price range
for a product that assists you in
opening/closing cans/jars

AU$ 20 – AU$30

AU$ 40 – AU$50

AU$ 60 – AU$70

Would you prefer a product that

is stuck permanently to your
kitchen bench or temporarily?


If you were to purchase a product,

what will you consider most?


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How would you rate the
importance of opening a can/jar
in your daily life? (10 being the
10 highest)

Choose the top 5 needs that you believe

are most important from a product of
this nature


Would you know of any other

products that assist in opening
cans/jars for disabled one-handed


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Would you purchase this product
if it was sold in a shop


What would you rate the

effectiveness of this product? (10
being the highest)

How much would you pay for this


AU$ 30 AU$ 40 AU$ 50 AU$ 60

Group 135 Page 14 9/1/2011