There has been a particular problem in recruiting kitchen assistants, waiting and bar staff.

This is partly due to local

competition, but also to the fact that early starting and late finishing times make travel very difficult. Often there are
no buses at these times and taxis are the only available transport. One or two hotels in the area have begun a hotel
transport system, and the City Hotel management have decided to investigate this idea in order to attract a higher
number of better quality applicants. A second problem has been identified as the lack of availability of chefs and
receptionists of the required level of skill. It is felt that the local colleges are not producing potential staff with
sufficient skills, and therefore the management of the City Hotel have decided to consider:
As a HRM student, please advise the management of City Hotel on what actions with supportive and relevant
arguments they can take to ensure their sustainability in the hospitality industry.

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